ISO: 9001: 2008 - In preventive action the organization is required to identify how it will eliminate the “causes” of potential nonconformities in order to prevent their a) resources b) occurrence c) visibility d) none
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
ISO: 9001: 2008 - In preventive action the organization is required to identify how it will eliminate the “causes” of potential nonconformities in order to prevent their a) resources b) occurrence c) visibility d) none
1. Need Answer Sheet of this Question paper, contact
aravind.banakar@gmail.com
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
ISO: 9001: 2008
Multiple Choices :
Q1. A desired result is achieved more efficiently when activities & related resources are
managed as a
a) Program
b) Process
c) Aim
d) Project
Q2. An advantage of process approach is
a) Internal working
b) External management
c) Ongoing control
d) None
Q3. A quality management system has confirmed to ISO 9001:2008 is aimed to achieve
a) Minimum quality
b) Best quality
c) Maximum profit
d) Customer satisfaction
Q4. If exclusions are not limited to requirements with clause 7, then which action is
taken against claims of confirmed
2. a) Claims of conformity to this international standard are not acceptable
b) Claims of conformity to this international standard are acceptable
c) Modify those exclusions
d) None
Q5. Whenever the term “product” is used, it can also mean
a) Cost
b) Quality
c) Profit
d) Service
Q6. A process that the organization needs for its quality management system and which
the organization chooses to have performed by an external party, is
a) Outsourced process
b) Internal process
c) External process
d) None
Q7. To determine how all of the process relate to each other, process must be
a) Mapped
b) Flowcharted
c) Both (a) & (b)
d) None
Q8. The term “quality” can be used with adjective such as
a) Poor
b) Good
c) Excellent
d) All above
Q9. Which clause requires the organization to identify and prepare documents
necessary for effective planning, operation, and control of its processes?
a) Clause 3.2
3. b) Clause 1.4
c) Clause 4.2.1d
d) Clause 2.4e
Q10. There is no requirement to create a documented procedure for describing the
process of creating a quality policy in
a) Clause 4.2.3
b) Clause 8.5.2
c) Clause 5.3
d) Clause 7.1
Q11. The extent of quality management system documentation dependent on the
a) Size & type of organization
b) Complexity & interaction of the organization’s process
c) Competency of the organization’s people
d) All above
Q12. According to clause 3.7.2, the document is defines as
a) Information and supporting medium
b) Product
c) Report
d) Data
Q13. Top management is required to ensure that customer requirements are
a) Determined
b) Understood
c) Met
d) All above
Q14. According to clause 3.3.5, the “customer” term is defined as
a) Organization or person that receives product
b) A person that sells a product
4. c) Purchaser
d) None
Q15. Clause, which requires that top management establish the quality policy is
a) Clause 5.3
b) Clause 5.1
c) Clause 3.2
d) Clause 4.3
Q16. Once the policy is established the organization must _________________ it.
a) Deploy
b) Implement
c) Recreate
d) Verify
Q17. The quality policy describes overall interactions and direction of an organization
related to quality as formally expressed by top management. This definition is defined
by
a) Clause 3.2.4
b) Clause 3.3.1
c) Clause 3.1.1
d) Clause 3.2.7
Q18. Clause, which requires management of change so that the integrity of the quality
management system is maintained when the system is change, is
a) Clause 3.2.4
b) Clause 5.4.2
c) Clause 3.2.1
d) Clause 4.5.3
Q19. According to clause 5.2, who is responsible to ensure that customer requirements
are determined and met with the aim of enhancing customer satisfaction?
a) Top management
5. b) Employees of the organization
c) Low level manager
d) None
Q20. An activity defined in clause 3.8.7 undertaken to determine the suitability,
adequacy & effectiveness of the subject matter to achieve established objective, is
a) Process
b) Procedure
c) Review
d) Requirement
Q21. Clause, which requires that personnel are competent, is
a) Clause 6.2.4
b) Clause 6.2.1
c) Clause 5.2.3
d) Clause 6.5
Q22. According to clause 3.1.6, competency is defined as
a) Demonstrated ability to apply knowledge and skills
b) To compare with other organization
c) Improvement in quality
d) None
Q23. The records that are created by the activities to ensure competency may need to be
enrolled per clause 4.2.2, which is related to
a) Control of documents
b) Control of records
c) Quality Management System
d) Monitoring & Measurement
Q24. The organization need to identify what classroom training, seminars, on-the-job,
or other training is necessary so that
a) Top managers involved in Quality Management System is competent
6. b) Low level managers involved in Quality Management System is competent
c) Every employee involved in Quality Management System is competent
d) All above
Q25. From the following in which part it is common practice to conduct training
evaluation?
a) Evaluation of the training immediately upon completion
b) Evaluation of the training received several weeks after the training
c) Evaluation of the skills developed several months after the training
d) All above
Q26. Which clause defines the infrastructure as system of facilities, equipment &
services needed for the operation of an organization?
a) Clause 3.6.1
b) Clause 3.3.3
c) Clause 3.3.1
d) Clause 3.3.2
Q27. The work environment of an organization can be considered to be a combination of
a) Internal & external events
b) Human & process
c) Customers & consumers
d) Human & physical factors
Q28. Which physical factor can affect the work environment?
a) Heat
b) Hygiene
c) Humidity
d) All above
Q29. From the following which clause provides the essence of the use of the process
approach?
a) Clause 4.1
7. b) Clause 8.1
c) Clause 7.1
d) All above
Q30. According to clause 3.4.2, the product is defined as
a) Result of a process
b) A service
c) Software
d) Hardware
Q31. The planning for realization processes covered in _________________ should
define the records the organization will keep during the process of determining
customer requirements.
a) Clause 7.5
b) Clause 7.1
c) Clause 8.3
d) Clause 2.8
Q32. The obligation assumed by the organization includes not only the products defined
but also ancillary items such as
a) Conformance to stated delivery dates
b) Adherence to referenced external standards
c) Compliance with the commercial terms & condition applicable to the order, contract,
quote or tender
d) All above
Q33. According which clause, the organizations have the ability to meet requirements?
a) Clause 6.2.2
b) Clause 7.2.2
c) Clause 8.2.2
d) Clause 5.2.2
Q34. A critical activity generally involves several functions & levels in an organization, is
8. a) Sell the product
b) Improve the quality
c) Determination of customer requirements
d) None
Q35. The arrangement identified & implemented should be appropriate for the
organization in terms of
a) Its products
b) Its orders
c) Its contracts
d) All above
Q36. Clause, which applies to all product type, to all market sectors, and to organization
of all sizes, is
a) Clause 7.2.1
b) Clause 6.5.2
c) Clause 3.5.3
d) Clause 2.6.2
Q37. The intent of clause ____________ is to make sure that the organization plans
and controls design and development projects.
a) Clause 6.4
b) Clause 7.2.1
c) Clause 7.3.1
d) Clause 5.4.2
Q38. If the design and development processes are planned and controlled well, then the
projects will be completed
a) On time
b) Within budget
c) Both (a) & (b)
d) None
9. Q39. The output from the design and development process is expected to include an
information that relates to
a) Producing
b) Creating
c) Manufacturing
d) Processing
Q40. According to clause 4.2.2, inputs relating to product requirements shall be
determined and records maintained. These inputs shall include
a) Functional and performance requirements
b) Applicable statuary & regulatory requirements
c) Where applicable, information derived form previous similar designs
d) All above
Q41. Which clause defines the requirements specification for new product & maintains
the records?
a) Clause 7.3.2
b) Clause 8.7.2
c) Clause 6.4.1
d) Clause 5.4.3
Q42. Which work should not begin until a document exits in form acceptable to all who
have responsibility for contributing to product specification?
a) Designing
b) Development
c) Production
d) Selling
Q43. Design and development output be provided in a way that can be used for
a) Identification
b) Justification
c) Validation
10. d) Verification
Q44. Which statement is true?
a) Validation is usually performed after successful design & development verification
b) Verification is usually performed after successful design & development validation
c) Validation & verification both are same
d) Validation & verification both are performed simultaneously
Q45. Which clause requires that the organization shall ensure that purchased product
conforms to specified purchase requirements?
a) Clause 8.2.1
b) Clause 7.4.1
c) Clause 6.5.2
d) Clause 4.4.1
Q46. Clause 7.4.1 requires records of the results of supplier evaluations and subsequent
follow-up actions, with specific reference to
a) Clause 5.2
b) Clause 4.2.4
c) Clause 5.3.1
d) Clause 7.2.1
Q47. Clause, which requires the organization defined a process for verifying that
purchased product conforms to defined requirements, is
a) Clause 7.4.3
b) Clause 7.4.2
c) Clause 7.4.1
Q48. Clause, which requires to pertain when verification activities are to be performed
at the supplier’s premises, is
a) Clause 7.4.3
b) Clause 7.4.2
c) Clause 7.4.1
11. d) Clause 7.4.5
Q49. Which clause requires a process to ensure that purchasing documents adequacy
state all of the requirements for the items to be purchased?
a) Clause 7.4.1
b) Clause 7.4.2
c) Clause 7.4.3
d) Clause 7.4.4
Q50. If purchased material has high actual potential impact on either the final product
on the realization processes, then
a) No need to control it
b) Less control is required
c) More robust control is required
d) None
Q51. Determination the nature of the control is the responsibility of
a) Suppliers
b) Customers
c) Employees
d) Organization
Q52. Which clause addresses the processes necessary for an organization to produce and
deliver product & services?
a) Clause 6.4.1
b) Clause 5.2.3
c) Clause 7.5.1
d) Clause 7.2.3
Q53. Documentation requirements for the overall quality management system are
stated in
a) Clause 4
b) Clause 5
12. c) Clause 6
d) Clause 7
Q54. The focus of clause 7.5.1, ‘control of production and service provision’, is the key
concept that processed need to be carried out under
a) Uncontrolled conditions
b) Controlled conditions
c) Both (a) & (b)
d) None
Q55. If changes are made to process equipment, the product design, the materials used
to produce the product or to other significant factors such as new personnel, then the
process often requires
a) Reevaluation
b) Revalidation
c) Reproduction
d) Recertification
Q56. Validation should be carried out at appropriate ________________ to respond
to changes in market requirements, regulations, or standard in addition to assuring the
continued acceptable performance of processes.
a) Intervals
b) Checkouts
c) Positions
d) Timings
Q57. Which one is true?
a) Identification and traceability are same
b) Identification and traceability are not same
c) Identification and traceability are not related
d) Identification and traceability are separate bur related issues
Q58. Identification and traceability is related to
a) Clause 7.5.3
13. b) Clause 7.5.2
c) Clause 8.2.1
d) Clause 7.5.1
Q59. Clause, which provides the framework for the establishment and maintenance of a
measurement system, is
a) Clause 7.1
b) Clause 6.5
c) Clause 7.6
d) Clause 5.6
Q60. According to clause 8.1 ‘Measurement, Analysis & Improvement’, from the
following which is the responsibility of the organization?
a) What it needs to monitor & measure
b) Where to monitor & measure
c) What analysis should be performed
d) All above
Q61. Which clause monitored the customer satisfaction information?
a) Clause 7.2.1
b) Clause 8.2.1
c) Clause 8.2.5
d) Clause 6.2.4
Q62. Internal audit of the quality management system remains grouped with clauses for
monitoring information relation to __________________.
a) Customer requirements
b) Customer perceptions
c) Customer satisfaction
d) All above
Q63. Clause 8.4, ______________________, of ISO 9001:2008, which could be a
source of information in identifying the key process to monitor.
14. a) Monitoring & measurement
b) Control of records
c) Analysis of data
d) Customer satisfaction
Q64. When process monitoring or measurements indicate that the desired results are
not being achieved, the process may need ________________ to identify and
eliminate root causes.
a) Corrective action
b) Reproduction
c) Modification
d) Perceptive action
Q65. Monitoring & Measurement of a product is related to
a) Clause 8.2.4
b) Clause 7.2.4
c) Clause 6.2.1
d) Clause 7.3.2
Q66. For purchased material, clause ___________, ‘verification of purchased
product’, requires the organization to identify and implement verification activities.
a) Clause 7.5.1
b) Clause 8.2.3
c) Clause 8.2.4
d) Clause 7.4.3
Q67. Which clause requires establishing process to ensure that product that does not
confirm to requirement is identified and controlled to prevent unintended use or
delivery?
a) Clause 8.2
b) Clause 8.3
c) Clause 7.5
d) Clause 6.4
15. Q68. Is services are the product of an organization, clause 8.3 may have ___________
applicability.
a) Limited
b) Unlimited
c) Complete
Q69. A(n) _______________ shall be established to define the controls & related
responsibilities and authorities for dealing with non conforming product.
a) Documented procedure
b) Report
c) File
d) Information
Q70. When nonconforming product is corrected it shall be subject to
_________________ to demonstrate conformity to the requirements.
a) Revalidation
b) Re verification
c) Review
d) Implement
Q71. The organization should consider documenting a process for addressing situations
in which _____________ is detected after delivery to or use by a customer has
occurred.
a) Nonconformity product
b) Conformity product
c) Both (a) & (b)
d) None
Q72. The analysis of data shall provide information relating to
a) Customer satisfaction
b) Conformity to product requirements
c) Suppliers
d) All above
16. Q73. The clause, which requires the organization to collect & analyze appropriate data to
determine the suitability & effectiveness of the quality management system, is
a) Clause 8.1
b) Clause 8.2
c) Clause 8.3
d) Clause 8.4
Q74. Clauses, which are linked in the sense that the organization should function on a
closed-loop bases, are
a) Clauses 5, 6 and 7
b) Clauses 6,7 and 8
c) Clauses 5,7 and 8
d) Clauses 4,5 and 6
Q75. The _______________ is a powerful tool for driving continual improvement.
a) QMS
b) Analysis of Data
c) Modify data
d) Improvement
Q76. Collecting of data without developing the data into useful information is a (n)
_______________ of organizational resources.
a) Product
b) Service
c) Tool
d) Waste
Q77. The purpose of analysis is to convert data into
a) Usable information
b) Relevant information
c) Product
d) None
17. Q78. The organization should seriously consider documenting expectation for continual
improvement at least in the area of data related to
a) Customer satisfaction
b) Conforming to product requirements
c) Opportunities for preventive action
d) All above
Q79. The appropriate information on customer satisfaction on and/ or dissatisfaction
may depend upon the ______________ of an organization relationship with its
customer.
a) Nature
b) Behavior
c) Service
d) All above
Q80. The organization shall continually improve the effectiveness of the QMS through
the use of the
a) Quality policy
b) Quality objectives
c) Audit results
d) All above
Q81. The setting of objectives consistent with a quality policy containing a commitment
to continual improvement of the effectiveness of the QMS is required in
a) Clause 5.4.1
b) Clause 5.4.3
c) Clause 5.4.4
d) Clause 6.2.1
Q82. The intent of clause _____________ is to achieve an integrated improvement
mentality throughout the organization.
a) Clause 8.5.4
b) Clause 8.4.1
18. c) Clause 8.5.1
d) Clause 8.3.2
Q83. ________________ involves the taking action to eliminate the causes of
nonconformities.
a) Corrective action
b) Preventive action
c) Improvement
d) Analysis of data
Q84. Clause, which is related to requirements for customer communications states that
arrangement must be made with customer relating to complains, is
a) Clause 8.3
b) Clause 8.5.2
c) Clause 7.2.3
d) Clause 6.2.1
Q85. In preventive action the organization is required to identify how it will eliminate
the “causes” of potential nonconformities in order to prevent their
a) Resources
b) Occurrence
c) Visibility
d) None
Q86. FMECA stands for
a) Failure modes, effect, and critical analysis
b) Failure modes, eliminate and cancel analysis
c) Foreign money exchange and complete association
d) None
Q87. Which clause requires records of preventive action results with specific reference
to clause 4.2.4 for control of records generated?
a) Clause 8.4.1
19. b) Clause 7.2.4
c) Clause 8.5.2
d) Clause 8.5.3
Q88. The success or failure of the Quality Management System implementation depends
on
a) How the requirements are implemented
b) The process used for implementation
c) The midset of top managers & other employees
d) All above
Q89. Planning for continual improvement described in ISO 9001:2008,
a) Clause 5.4.2
b) Clause 8.1
c) Both (a) & (b)
d) None
Q90. Active and serious management review of the entire loop required in
a) Clause 4.2
b) Clause 5.6
c) Clause 7.2
d) Clause 8.6
Q91. A desired result is achieved more efficiently when activities and related resources
are manage as a
a) Process
b) Project
c) Individual work
d) Plan
Q92. A process is nothing more than a collection of
a) Related activities
b) Interrelated activities
20. c) Modules
d) Individual task
Q93. ___________________ provide requirements to the process and feedback how
well those requirements have been met.
a) Consumers
b) Customers
c) Suppliers
d) Managers
Q94. A system is a collection of _________________ with a common set of
objectives & outputs.
a) Interrelated process
b) Interrelated activities
c) Hardware
d) Software
Q95. The approach in which audits all of the process, each major process can be ensure
compliance with ISO 9001:2008 called
a) Horizontal audit
b) Vertical audit
c) Both (a) & (b)
d) None
Q96. Vertical audits can be used for ________________ areas that have major parts
of the overall system.
a) Process
b) Planning
c) Functional
d) Improvement
Q97. In which sector ISO 9001 certification is frequently used to increase confidence in
the products & services provided by certified organization?
a) Private
21. b) Public
c) Both (a) & (b)
d) None
Q98. The key objective of the ISO/IEC sector policy is
a) Maximize the use of generic QMS international standards
b) Support international trade & remove trade barriers
c) Support developing countries
d) All above
Q99. Records of audits and their results are described in
a) Clause 8.2.2
b) Clause 8.2.4
c) Clause 7.5
d) Clause 8.3.4
Q100. The basis used for calibration is defined in
a) Clause 7.3
b) Clause 7.6a
c) Clause 7.5.2a
d) Clause 7.3.4
Need Answer Sheet of this Question paper, contact
aravind.banakar@gmail.com
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224