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ISO 20k 27K Basis 26 Feb
- 1. Overcoming Challenges Through Standardization:ISO/IEC 20000 and ISO/IEC 27001 A.T.M. Didarul Hoq Chowdhury Grameenphone IT Ltd. , Bangladesh GPIT Ltd.
- 2. GPIT Ltd. •Caused bya core switch failure within RIM's infrastructure. •Although the system is designed to failover to a back- up switch, the failover did not function as previously tested. •A large backlog of data was generated •knocked out e-mail, BBM, and Web service for more than 10 million customers in Europe, the Middle East, Africa, and parts of South America.
- 3. GPIT Ltd. The reportGordon Hextall refers to recorded the following: “This has brought savings for the NHS of £192 million and will continue to save the service almost £95 million each year as old networks are replaced. In addition to generating cash savings, N3 is bringing benefits for the other frontline applications which simply could not function without it.” N3 is the high-speed broadband backbone network linking the entire NHS in England, and additional sites in Scotland. It currently provides in excess of 30,000 connections serving 1.3 million employees through 63 points of presence across England and Scotland.
- 4. GPIT Ltd. Malware havebeen targeting insider information from 10,000 senior executives who use the compromised Directors Desk app.
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- 6. Changing Role ofIT in last two Decades GPIT Ltd.
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- 9. f GPIT Ltd. Change is Inevitable. Adaptability isoptional. Bruce Wilkinson
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- 11. Management System • Systemto establish policy and objectives and to achieve those objectives. 11Internal
- 12. • A managementsystem, including policies and framework to enable the effective management and implementation of all IT services. • It is a natural progressive life cycle approach, Focused on Value generation, business outcomes. • It is Applicable across verticals and size , It is Non prescriptive hence easy to tailor and adopt. 12Internal IT Service Management System
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- 15. The Business Benefitsof ISO/IEC 20000 The business benefits were clearly visible in terms of the following: • Optimum team sizing for various IT functions and considerable improvement in operational and tactical efficiency to realize service delivery goals. • The entire exercise is greatly contributing to meeting Go-To-Market growth strategy aimed at the highly competitive B2B segment. • Better decision-making • More competitiveness and cost efficiency in delivering services • Make quality predictable and repeatable GPIT Ltd.
- 17. • The overallmanagement system ,based on a business risk approach ,to establish, implement, operate, monitor, review, maintain and improve information security. 17Internal Information Security Management System
- 18. ISO/IEC 27001: InformationSecurity Management System (ISMS) GPIT Ltd.
- 19. The Business Benefitsof ISO/IEC 27001 • A structured process approach, to identify your own individual information security issues, presently at risk in your company. • An ISMS Certification brings confidence, that there is a systematic approach in place to manage security, assuring Confidentiality, Integrity and Availability of Information. • Only security standard with global acceptance. • Helps to meet regulatory compliance. GPIT Ltd.
- 20. Transformation through ITService Management (ISO/IEC 20000) GPIT Ltd. The organization “was” The organization “Now” Technology Focus Process Focus Fire fighting Preventive Reactive Proactive Users Customers Centralized, Done in house Distributed, sourced Isolated, silos Integrated, enterprise-wide One off Repeatable, accountable Ad hoc Informal processes Formal practices IT internal perspective Business perspective Operation Focused Service Focused
- 21. PRINCIPLES of ManagedService GPIT Ltd. Say What You Do – Procedures “Document” Do What You Say – Implement “Record” Prove It - Audits Improve It – Continuous Improvement
- 22. Steps for Implementingthe Certifications • External CertificationPhase - 5 • Implementation and Pre AuditPhase - 4 • Design and DevelopmentPhase - 3 • Awareness and AssessmentPhase - 2 • Planning and Kick offPhase - 1 GPIT Ltd.
- 23. –Leadership by topmanagement –Project driven improvements (PMI, PRINCE) –Service Culture –Team work –Customer orientation –Make or buy –ISO/IEC 20000/ 27001 Achieving High Quality Services GPIT Ltd.
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