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Isc group llc gral presentation final revised 050212
- 2. ISC Offers Maintenance Professional Depot repair contracts services SC group, 2012
- 3. Skill Set ISC Data Storage technical team Veterans: 15 years experience in Data Storage. Most of them worked and were trained by the OEM Steven Bucher Director of Technical Support - 17 years experience in the data storage industry SC group, 2012
- 4. Labor ISC leverages over 400 Field Engineers All labor partners are authorized and trained by ISC Only work with a limited number of partners with high quality field engineers Over 200 Field Engineers trained at ISC facilties Constant regional pre qualification process SC group, 2012
- 5. Coverage Current Coverage Continental USA Canada Mexico Western Europe Australia Singapore Japan Soon to be covered Hong Kong, Malaysia Brazil SC group, 2012
- 6. References Akibia Kodak CDS Maintech CSU Networking Technologies Decision 1 Park Place Intl Essintial Solid Systems UK HP SSCS Interactive S&C Mexico
- 7. ISC Products Specialists in Break-Fix Service. • For data storage systems Full Support. • On-site labor, forward stocking of parts, 2nd/3rd level technical support/help desk Shared Support. • Parts/help desk, partner provides on-site field engineers Repair Depot. • Component Level, Q/A, Q/C, Pass and Fail Advanced Unit Replacement. • Autoloaders & Standalone Drives (e.g. Adic Fastor, LTO Standalones) On-site spares for mission-critical • Also Available SC group, 2012
- 8. @ a Glance Equipment Serviced: • Tape libraries – Sun/StorageTek, ADIC, HP/Compaq/DEC, IBM, Dell, Overland, Qualstar, Quantum/ATL/ADIC • Disk Arrays – EMC/Clariion, Hitachi, IBM, HP/Compaq/DEC, NetApps, Sun/StorageTek Critical Parts Centers in US cities and Europe • Central parts warehouses San Diego USA, Birmingham UK, and Rotterdam The Netherlands 24x7 Support Centre • ISC-Track – Always manned by Technical personnel ISC delivers services via Partners • Supporting your organization to service your customers ISC group, 2012
- 9. Support Programs Shared Support Model • ISC trains partner Field Engineers • OEM/Third Party Service Provider then provides on-site engineers • ISC delivers parts + Help Desk • 2nd- and 3rd - level support • Professional Services – systems optimization • Sole focus = Strategic Partners Full Support Model • We support over 400 field engineers worldwide • Break-fix support capabilities • A+, N+, Sun- and Microsoft-certified • Engineers trained in customer relationship management • Synchronization of parts & labor • 24 x 7 trouble call reporting • Restore vs. Response. 4 Hr, NBD ISC group, 2012
- 10. Support Programs Repair Depot Depot in San Diego Variety of turnaround times Full QA testing and documentation Advance Parts Replacement Contract repair vs. T&M repair Component-level or whole- unit repair
- 11. Tape Libraries serviced by ISC Brand Series Series Series Quantum ATL ACL- series M- series P-series ADIC Scalar Fastor VLS StorageTek L-series Timberline Powderhorn Spectra Logic Treefrog Bullfrog Gator Qualstar TLS- series RLS-series Overland LX- series NEO-series ISC group, 2012
- 12. Tape Libraries OEM & Private Label MFG Dell SUN HP/Compaq IBM DEC Storagetek STK 9730 T-series L/20/4080 T-series L-Series L180/700 L-Series L-Series MSL-Series Overland Data All units L-Series MSL-Series Adic Fastor T-Series Series Scalar 100 T-Series ES-Series Scalar 1000 38XX ATL/Quantum ACL-Series L-Series ESL-Series TL-Series P-Series L-Series ESL-Series
- 13. Tape Drive Manufacturers Quantum HP Sony IBM Seagate Exabyte STK AIT X DDS X X X DLT X DTF X LTO X X X X M1 X M2 X SAIT X SDLT X VXA X 3490 X 3590 X 4480 X 4490 X 9490 X 9840 X 9940 X 89XX X 8XXX X
- 14. Disk Array’s Serviced by ISC Brand Series Series Series Series Series CX300, 400, 500, CX3-10, 20, 40, EMC 600, 700 80 Dell PV200, 600, 700 Hitachi 92XX 95XX 99XX USP EVA3000, 4000, HP XP 5000, 6000, 8000 IBM 17XX 21XX 35XX 71XX 93XX Net Apps C1XXX FXXX FAS RXXX FCX SUN/STK FLX DXXX 99XX BXXX ISC group, 2012
- 15. ISC-CHS© - Call Home System Remote Monitoring & Maintenance tool for Hitachi, HP and SUN 24/7 protection of critical information systems Monitors systems constantly and notify the ISC-Monitoring center when assistance is needed Daily Heartbeat check Remote trouble shooting Proactive parts and FE dispatch Increases the chances of winning contracts ISC group, 2012 HDS at the ISC Lab
- 16. Hitachi / HP / SUN equivalents Hitachi Sun HP 9910 Sun StorEdge 9910 XP48 9960 Sun StorEdge 9960 XP512 9970V Sun StorEdge 9970 XP128 9980V Sun StorEdge 9980 XP1024 USP Sun StorEdge 9990 XP12000 USPV Sun StorEdge 9990V XP24000 Sun StorEdge 9985V USPVM XP20000 NSC55 Sun StorEdge 9985 XP10000 ISC-CHS© Remote Monitoring available for all units ISC group, 2012
- 17. ISC-CHS© -Call Home System Remote Monitoring & Maintenance tool Oracle SL8500 24/7 protection of critical information systems Monitors systems constantly and notify the ISC-Monitoring center when assistance is needed Daily Heartbeat check Remote trouble shooting Remote site survey Proactive parts and FE dispatch Increases the chances of winning contracts ISC group, 2012 SL8500 at the ISC Lab
- 18. STK Silos • 4410, 9310 & 5510 silo complete maintenance program • 4410 to 9310 and 9310 to 5510 upgrades • Silo decommissioning • Silo relocation • LMU critical hard drive cloning • ISC maintains silos in the USA, Europe • Hands on silo training available at ISC facility in San Diego, CA L5510 silo assembly at ISC labs ISC group, 2012
- 19. Always Available Joel Chait Director of Sales joel.chait@iscgroupllc.com 858 573-8600 Ext 161 619 972-6117 Cell 858-573-6100 Fax San Diego, CA USA ISC group, llc 2010
Editor's Notes
- Talk about JP Morgan and its 100 Locations