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2014 CNO Investor Day2014 CNO Investor Day
June 26, 2014
Agenda
Time Topic Speaker
12:15 Introductions Erik Helding – SVP, Treasury & Investor Relations
12:20 CNO Video
12:25 Strategy – Opportunities in the Middle
Market
Ed Bonach – CEO
12:45 Investments in Business Growth &
Infrastructure
Scott Perry – Chief Business Officer
Bruce Baude – Chief Operations and Technology OfficerInfrastructure Bruce Baude – Chief Operations and Technology Officer
Scott Goldberg – President, Bankers Life
Gerardo Monroy – President, Colonial Penn
Barb Stewart – President, Washington National
1:45 Investments – Search for Risk-
Adjusted Yield
Eric Johnson – Chief Investment Officer, President 40|86
Adjusted Yield
2:05 Break
2:15 Managing Our Long-Term Care
Business
Chris Nickele – EVP, Product Management
Tim Bischof – SVP, Corporate Actuary & ERM
Loretta Jacobs – VP, LTC
2:45 Financial Outlook Fred Crawford – CFO
3:15 Q&A
2
3:45 Concluding Remarks Ed Bonach - CEO
Forward-Looking Statements
Certain statements made in this presentation should be considered
forward-looking statements as defined in the Private Securities Litigation
Reform Act of 1995. These include statements about future results of
operations and capital plans. We caution investors that these forward-
looking statements are not guarantees of future performance, and actual
results may differ materially. Investors should consider the important
risks and uncertainties that may cause actual results to differ, including
those included in our press releases, our Quarterly Reports on Form 10-
Q, our Annual Report on Form 10-K and other filings we make with the
S iti d E h C i i W bli ti tSecurities and Exchange Commission. We assume no obligation to
update this presentation, which speaks as of today’s date.
3
Non-GAAP Measures
This presentation contains the following financial measures that differ from the
comparable measures under Generally Accepted Accounting Principles (GAAP):
operating earnings measures; operating return measures; earnings before the earnings ofoperating earnings measures; operating return measures; earnings before the earnings of
CLIC being sold, loss on reinsurance transaction, net realized investment gains (losses),
fair value changes in embedded derivative liabilities, equity in earnings of certain non-
strategic investments and earnings attributable to VIEs, corporate interest expense, loss
on extinguishment of debt and taxes; and debt to capital ratios, excluding accumulatedon extinguishment of debt and taxes; and debt to capital ratios, excluding accumulated
other comprehensive income (loss). Reconciliations between those non-GAAP measures
and the comparable GAAP measures are included in the Appendix, or on the page such
measure is presented.
Whil t b li th f l t h d t di dWhile management believes these measures are useful to enhance understanding and
comparability of our financial results, these non-GAAP measures should not be
considered substitutes for the most directly comparable GAAP measures.
Additional information concerning non-GAAP measures is included in our periodic filingsAdditional information concerning non GAAP measures is included in our periodic filings
with the Securities and Exchange Commission that are available in the “Investors – SEC
Filings” section of CNO’s website, www.CNOinc.com.
4
5
Strategy: Opportunities in the Middle MarketStrategy: Opportunities in the Middle Market
Ed Bonach - CEO
6
Ed Bonach – Chief Executive Officer
Ed Bonach (60) was appointed chief executive officer and a director of CNO
Financial Group effective October 1, 2011.
Ed formerly served as executive vice president and chief financial officer of CNOy p
from May 2007 through September 2011. His areas of responsibility included
actuarial, accounting, controlling, risk management, treasury, tax, facilities and
investor relations. This role included partnering with the CEO in strategically leading
the organization.
B h j i d CNO f N ti l Lif G h h d ti iBonach joined CNO from National Life Group, where he served as executive vice
president and chief financial officer. Before joining National Life in 2002, he was with
Allianz Life for 23 years, where his positions included President - Reinsurance
Division and chief financial officer.
Bonach holds a bachelor of arts degree (cum laude) in mathematics from St JohnsBonach holds a bachelor of arts degree (cum laude) in mathematics from St. Johns
University in Collegeville, Minnesota. He is a fellow of the Society of Actuaries (FSA),
a member of the American Academy of Actuaries (MAAA), and a Chartered
Enterprise Risk Analyst (CERA).
Other outside involvement includes Board Member and Immediate Past Chair,
Medical Information Bureau (MIB), Board Member, Indianapolis Chamber of
Commerce, Board Member, Indiana Sports Corporation (ISC), and Board Member,
Boy Scouts of America-Crossroads of America Council.
7
CNO – Invested in Middle-Income America
65mm Households in the
The Opportunity
Middle-Income Market Large
 Middle market consumers comprise approximately
53% of the U.S. population – US Census Data and LIMRA
2014
~30%
Uninsured*
Underserved & Unprepared
 Half those near and in retirement receive no
professional retirement guidance – Center for Secure
Retirement
Th i d t it i th iddl k t f lif The missed opportunity in the middle market for life
insurers has grown significantly… the rising cost of
healthcare, may be an emerging, largely unrecognized
need for life insurance planning – Conning Research 2012
GrowingGrowing
 On average, nearly 10,000 Americans turning 65 every
day – US Census Data
25% of the remainder acknowledge
they are underinsured
8* Portion of the middle-income market with no individual or group life insurance
Sources: McKinsey&Company and LIMRA
How to Succeed in the Middle-Market
 72% of middle-market consumers want to
speak with professionals about at least oneCNO takes a proactive approach to
Know Your Customer…
speak with professionals about at least one
financial product or service - LIMRA
 Retirement healthcare concerns on par with
financial concerns – Center for Secure Retirement
 Three fourths have no plan for retirement
CNO takes a proactive approach to 
understanding our customers
 Customer needs analysis and agent/customer relationships 
 Bankers Life Center for a Secure Retirement
 Washington National Institute for Wellness Solutions  Three-fourths have no plan for retirement
care – Center for Secure Retirement
 9-in-10 lack confidence in ability to financially
address a critical illness – Institute for Wellness
Solutions
 Washington National Institute for Wellness Solutions
 Product development and marketing surveys
Strategic alignment required to succeed in the middle marketStrategic alignment required to succeed in the middle market
Distribution
Products &
Advice
Operations &
Administration
9
Advice Administration
Track Record of Execution
Above industry sales growth rates
Growth Versus the Industry
Above industry sales growth rates
OCB transactions reduce exposure to
higher risk business
5-Yr CAGR Individual Life Sales
10%
Maintaining investment grade ratios
while returning nearly $940mm in
buybacks and dividends
Reached targeted dividend payout
ratio of 20%
Achieved ROE run-rate of 9%
(1)%
Sources: Internal sales data and LIMRA data from 2008 – 2013
Industry CNO
10
Capital Allocation Priorities
 Maintain capital ratios that advance ratings and defend our franchisep g
 Investing in the business model driving growth and efficiencies
 Continue securities repurchase when compelling compared to other alternatives Continue securities repurchase when compelling compared to other alternatives
 Common stock dividends in line with earnings
 Disciplined M&A to strengthen business model and/or leverage tax assets
Proven track record of tactical deployment
11
Building on Momentum to Grow and Deliver
 Build on investment in the business Build on investment in the business
 Focus on sustainable profitable growth
 Accelerate operating effectivenessg
 Tactically deploy excess capital
 Enhance the customer experience
 Invest in and develop talent
 Grow quality ROE
CNO positioned as a strong growth and stable company allowing us to focus on
12
CNO positioned as a strong growth and stable company allowing us to focus on
GROWING the Business and DELIVERING value to Shareholders
Investments in Business Growth & Infrastructure
Scott Perry – Chief Business Officer
Bruce Baude – Chief Operations and Technology Officer
Scott Goldberg – President, Bankers Life
Gerardo Monroy – President, Colonial Penn
Barb Stewart – President, Washington National
13
Scott Perry – Chief Business Officer
Scott Perry (51) is chief business officer of CNO Financial Group, Inc.
Perry joined CNO's subsidiary Bankers Life and Casualty Company as a field vice
president and went on to hold the titles of senior vice president of distribution, chief
operating officer and president of Bankers Life.
During his tenure, Perry helped transform Bankers into a performance-driven, values-
based organization with high accountability at all levels. He developed a unique
business model focused on serving America’s middle market pre-and post-retirees
through a unique career distribution system. Under Perry’s leadership, Bankers
developed best in class practices in lead generation performance management agentdeveloped best-in-class practices in lead generation, performance management, agent
recruitment, training, and field leadership development. Perry spearheaded a seven-
year strategy that involved aggressive expansion into new locations, doubling the size
of the agent force and producing consistent sales and earnings growth.
As president of Bankers, Perry delivered improved bottom-line financial results whileAs president of Bankers, Perry delivered improved bottom line financial results while
establishing consistent top line growth. Through pricing discipline, expense rigor and
operational efficiencies, the company achieved financial improvements in both inforce
blocks and new business. These achievements resulted in a strengthened balanced
sheet and steady improvements in return on equity.
Before joining Bankers, Perry spent 17 years in sales, marketing and management
roles at Presideo, Premera Blue Cross, Anthem Blue Cross Blue Shield and Golden
Rule. He is on the Board of Trustees of the American College and is a Board Member
of the Greater Illinois Chapter of the Alzheimer’s Association, Illinois Life Insurance
Council and LL Global, Inc., the parent organization of LIMRA and LOMA. He holds a
bachelor of arts degree in political science from Ripon College
14
bachelor of arts degree in political science from Ripon College.
Bruce Baude – Chief Operations and Technology Officer
Bruce Baude (49) was appointed EVP, Chief Operations and Technology Officer on
July 23, 2012. In this role he provides strategic leadership over both CNO’s
Operations and IT functions.
Baude was previously chief operating officer at Univita Health. He joined Long Term
Care Group in 2005 and served as chief executive officer through 2008, until its
acquisition by Univita.
F 2001 th h id 2005 h id t d hi f ti ffi fFrom 2001 through mid-2005, he was president and chief executive officer of
ProCard, Inc., a subsidiary of global payments processor, TSYS.
Before joining ProCard, Baude was with Bank One Corporation, where he held
various roles including that of chief executive of Banc One Financial Card Services, a
third-party payments processing company He began his career with IBM serving inthird party payments processing company. He began his career with IBM, serving in
both technical and sales roles supporting the automotive and financial services
industries.
Baude graduated with a B.S. in Electrical Engineering/Computer Science from the
University of Colorado.
15
Scott Goldberg – President, Bankers Life
Scott Goldberg (43) is President of Bankers Life and Casualty Company.
Goldberg began his career with CNO in 2004 as vice president of strategic planning.
In 2007 he joined Bankers as vice president of strategy and marketing In 2011In 2007, he joined Bankers as vice president of strategy and marketing. In 2011,
he was named vice president of sales and earned the company's top territory award.
Before joining CNO, Goldberg worked in strategy, consulting and business
development roles for CNA Financial, Lante Corporation, Accenture and Arthur
Andersen.
Goldberg earned a B.S. in Finance from the University of Illinois and holds an MBA
from the Ross School of Business at the University of Michigan.
16
Barb Stewart – President, Washington National
Barb Stewart (56) was named president of Washington National in March 2013.
She joined the company in 2006 as vice president of strategy and business,j y gy
responsible for strategic planning and business development, marketing, products,
agent recruiting and sales support, and business unit reporting.
Prior to Washington National, Stewart served as vice president, strategic
development for H&R Block Financial Advisors and, earlier, as president of
W hi t S S iti b k d l ffili t f ING H iWashington Square Securities, a broker dealer affiliate of ING. Her experience as a
financial services executive also includes 16 years with American Express Financial
Advisors (now Ameriprise), where she held leadership roles in sales and marketing,
third-party distribution, client service and underwriting support, and corporate re-
engineering.
Stewart, a Certified Financial Planner (CFP), holds an MBA from Cornell University
and a bachelor’s degree from the University of Delaware. She is a member of the
Indianapolis Financial Planning Association and serves as president and board
member of HOPE, an Ohio non-profit corporation. She also is a board member of the
Indiana Pacers Foundation
17
Gerardo Monroy – President, Colonial Penn
Gerardo Monroy (47) was named president of CNO’s Colonial Penn business
segment in August 2012, after serving as the vice president of long-term care for
CNO’s Bankers Life business segment since 2008.g
Monroy began his career with CNO in 2001 as a vice president in the corporate
marketing group and, in 2002, joined Bankers Life as vice president, distribution
strategy and field support. In 2004, he was named vice president, career distribution
and operations strategy and chief of staff to the company’s chief operating officer. He
b i id t f fi ld d i i t ti d l i ith B k i 2006 dbecame vice president of field administration and analysis with Bankers in 2006 and
was then named vice president of Bankers’ long-term care business in 2008.
Before joining CNO, Monroy worked for international corporations in Mexico and Italy,
including Procter & Gamble, and Carrier Corporation (part of United Technologies).
He holds an MBA from Harvard University and a bachelor's degree in public
accounting from the Universidad Iberoamericana in Mexico City.
Monroy served as board chairman of the Latino Education Alliance (LEA), a Chicago-
based nonprofit organization from 2008-10 and was recently elected to the Peirce
College Board of Trustees in May 2014.
18
Investments in Growth and Infrastructure
2014 Investment Breakdown Sales and Collected Premium Growth
$45 - $55 million in Key Initiatives
($ millions)
$2,500
$3,000
$500
$600 NAP
Collected Premium*
Agent
Growth and
Expansion
Customer
Experience
and Brand
Awareness
y
NAP Collected Premium
*
*
$2,000$400Back Office
Efficiencies
and
Capabilities
New
Products
and Market
Reach
$1,000
$1,500
$200
$300
2011 2012 2013 2016F
T d i h kInvesting in key initiatives
over the next several years to
continue driving sales above
industry growth rates and
Trends in the market…
 Worksite supplemental coverage
 Web and digital acceptance
 Value and need for life insurance
19
leading to efficiencies
Value and need for life insurance
 Financial planning needs for retirement
* NAP excludes Med Advantage and PDP
** Collected premium includes all core products excluding annuities and excluding OCB
Bankers Life Investments
The Opportunity Key Initiatives
 Agent mobile tools and CRM
 New commissions systems;
 Large, growing, underserved market
‒ Concerned about future
‒ Prefer face-to-face advice
upgrading branch infrastructure
 Location expansion
 Multiple health & financial needs
‒ Cross-sales
Agent productivity
 Financial planning
‒ Agent productivity
Distribution
Products &
Advice
Operations &
Administration
20
Bankers Life Outlook
Key Drivers and Expected Results
2014
Outlook
2014
Outlook
Revised
2014-2016
Outlook
Growth in agent 2% - 5% 3% - 6% 3% - 6%
productivity*
Growth in average agent
force
2% - 4% Flat 1% - 3%
Net new locations 15 15 15-20 / YrNet new locations 15 15 15 20 / Yr
Growth in sales 6% - 8% 6% - 8% 6% - 10%
Growth in collected
premium (excluding PDP)
4% - 6% 4% - 6% 4% - 8%
Driving Growth through Agent Productivity and a Shift Toward Financial Planning
21* Calculated as Bankers Life NAP divided by average agent force
Washington National Investments
The Opportunity Key Initiatives
 Supplemental health -- increasing
need; largely untapped market
 Expanding the worksite model to
 “One Source” technology platform
 Group product portfolio
 Expanding the worksite model to
offer a private exchange, and
participate in others
 PMA recruiting and geographic
expansion
 Increase size and geographic
coverage of owned agency (PMA)
Distribution
Products &
Advice
Operations &
Administration
22
Washington National Outlook
Key Drivers and Expected Results
2014 Outlook
(unchanged)
2014-2016
Outlook
Growth in PMA agency force 8% -10% 8% - 10%
Growth in sales* 7% - 9% 7% - 10%
Growth in Worksite sales 7% - 9% 7% - 12%
Growth in collected premium* 5% - 7% 5% - 7%
Driving growth through investments in worksite and PMAg g o oug es e s o s e a d
23* Sales and collected premium for supplemental health
Colonial Penn Investments
The Opportunity Key Initiatives
 Growing direct market
 Evolving consumer preferences
 New term & whole life growth
(Patriot Program)
The Challenge
 Web/digital strategy
 Sales generation diversification
 Increased direct competition
 TV advertising cyclicality
 Telesales productivity
Distribution
Products &
Advice
Operations &
Administration
24
Colonial Penn Outlook
Key Drivers and Expected Results
2014
Outlook
2014 Outlook
Revised
2014-2016
Outlook
Marketing Cost to NAP 1 05 – 1 10 1 05 – 1 10 1 00 – 1 10Marketing Cost to NAP 1.05 1.10 1.05 1.10 1.00 1.10
Inforce EBIT $45 - $50mm $45 - $50mm $45 - $55mm
Growth in sales 6% - 9% 5% - 7% 5% - 10%
Growth in collected 7% - 9% 7% - 9% 7% - 9%Growth in collected
premium
7% 9% 7% 9% 7% 9%
Driving Economic Value with 2014 Total EBIT at or Near Break Eveng co o c a ue 0 o a a o ea ea e
25
Technology and Operations – Identifying the Gap
The Current Challenge
How to Effectively Serve the
Middle-Income Market
 Highly efficient back office
– Smaller dollar policies
Price sensitivity
 Diversity of platforms and data
complexity as a result of legacy
acquisitions– Price sensitivity
 Streamlined and scalable
administration systems
 Service culture focused on consistency
q
 Combination of in-house and tactically
outsourced operations
 Automation and customer self-serviceService culture focused on consistency,
accuracy, simplicity and empathy
 Product design for both market need
and ease of administration
 Automation and customer self-service
 Sub-optimized cost structure
26
Distribution Products &
Advice
Operations &
Administration
Technology and Operations – Closing the Gap
Current and future investments designed to improve cost structure,
support growth and lead to a better customer experience
 Meaningful momentum has been established through fairly modest, run-rate
investment to date
– Per policy call volumes down over 10% since 2Q12, reflecting better customer
experience and resulting in lower costs.
– Productivity management system deployed in Enterprise Operations, improving
unit costs and scalability.
 Major levers exist to move the needle on cost, scalability and customer experience
– Strategic approach to outsourcing relationships and back office delivery
– Platform consolidation and data rationalization
– Automation and customer self-service
27
Investing in Alignment - The “Office of the Future”
Marketing &
Prospecting
Agent
Management
Meetings &
Presentations
Illustrations &
Applications
Underwriting
Customer
Service
Printed Lists,
Manual Dialing,
Direct-Mail
Dependent, Post-
M t A l i
Monday Staff
Meetings,
Whiteboards,
Email Updates
Calendar Books,
Paper Fact
Finder,
Laminated
Presentation
Laptop-based
Quotes and
Illustrations,
Paper
A li ti
Keyed
Applications,
Human
Underwriting
Mailed
Communications,
Faxed and
Telephone
Requests, Check
Where
We’ve
Been Mortem Analysis
Email Updates Presentation
Binder
Applications
Underwriting Requests, Check
Payment
Cloud-based
Vi t l M ti Sh d P i Q t
Static, paper-based and off-line
Been
CRM portal,
Click-to-Dial,
Sequenced
Media Mix, Real-
time Analytics
Virtual Meetings,
Digital Activity
Dashboard,
Social
Networking
Shared
eCalendar,
Digital Fact
Finder,
ePresenter
Premium Quotes,
Mobile & Tablet-
Quotes and
Illustrations,
eApplications
Straight-through
Processing,
Electronic
Underwriting
Digital
Communications,
Self-Service,
Bank Drafts
Where
We’re
Going
A dynamic, single-view of the customer
Products & Operations &
28
Distribution
Products &
Advice
Operations &
Administration
Business Investments
Investments expected to yield annual sales growth of 8% - 10% by
the end of 2016
29
Q&A
30
Investments: Search for Risk-Adjusted Yields
Eric Johnson – Chief Investment Officer and President 40|86
31
Eric Johnson – Chief Investment Officer and President,
0|8640|86 Advisors
Eric Johnson (53) has been the President of 40|86 Advisors (CNO’s registered
investment adviser subsidiary) for 9 years. He has more than 20 years of financial
markets and investment experience, beginning with a predecessor bank of J.P.
Morgan and Co.
He holds a B.A. with honors in American history from Harvard University, where he
graduated cum laude. He is a board member of The Julian Center, and a board
member and the Treasurer of the Harvard Club of Indiana.
32
Investment Strategy Tied to Enterprise Needs
 Internal core competencies for mainstream asset classes, supplemented
with third party talent for more specialized allocations
 Active strategic asset allocation process
 Post crisis allocation shifts have focused on income and book yield but
not excluding relative value
 Our approach has produced solid investment performance tested across
market cycles
 We have been effective at protecting portfolio yields while not
compromising portfolio quality
33
Actively Balanced Portfolio
(March, 31, 2014 GAAP Book Value, $ millions)
HY Corporates
$1,312
5.3%
 Average Rating: BBB+
Di ifi d b i k f t
Non-Agency
RMBS
$2,129
8.5%
Agency CMO
$442
1.8%
ABS
$335
1.3%
 Diversified by risk factors
 Substantial liquidity
IG Corporates
$13,491
54.0%
1.3%
CMBS
$1,589
6.4% US Government
& Agencies
$182Commercial
 Allocation changes related to
relative value
0.7%Mortgage
$1,748
7.0%
CDOs
$290
1.2%
Other* relative value
Equities
$185
0.7%
Municipals
$2,168
8.7%
Other
$623
2.5%
Cash
$480
1.9%
34
*Other includes policy loans and schedule BA
Maintaining Stable Key Portfolio Risk Metrics
NAIC 2009 2010 2011 2012 2013
1 52.79% 51.08% 48.75% 46.86% 46.73%
2 40.58% 42.46% 45.84% 47.67% 46.96%
3 4 48% 4 77% 4 03% 3 93% 4 81%3 4.48% 4.77% 4.03% 3.93% 4.81%
4-6 2.15% 1.68% 1.38% 1.55% 1.50%
100.00% 100.00% 100.00% 100.00% 100.00%
IG (1&2) 93.37% 93.55% 94.59% 94.53% 93.69%
BIG 6.63% 6.45% 5.41% 5.47% 6.31%
Average 1 57 1 58 1 58 1 60 1 61
35
Average 1.57 1.58 1.58 1.60 1.61
Strong Credit Performance with Low Impairment Trend
($ millions)
2008 2009 2010 2011 2012 2013
$162.3
$195.4
$
$149.8
$37 8
I i t
$34.6 $37.8
$11.6
36
Impairments
% of Invested Assets
0.81% 0.97% 0.66% 0.14% 0.14% 0.04%
Consistently Improving Pattern of Gains and Losses
($ millions)
$383 1$383.1
$352.1
$189.6
$138.9
$110.3
$138.9
$64.8
($57 8)
($31.4)
$
($127.8)
($57.8)
Gross Realized Gains
($372.7)
($443.6)
($321.9) Gross Realized Gains
Gross Realized Losses and Impairments
37
2008 2009 2010 2011 2012 2013
Successfully Maintained Portfolio Yield Despite Low
Market RatesMarket Rates
7 0%
8.0%
5.0%
6.0%
7.0%
3.0%
4.0%
1.0%
2.0%
GAAP New Money Rate
Portfolio Earned Yield
0.0%
2006 2007 2008 2009 2010 2011 2012 2013 2014
10 Year UST
38
Actions to maintain portfolio yield consistent with boundaries for risk
Our View of the Landscape
 Our capital position allows
flexibility in risk taking
 Persistent low rates
 Supply/demand dynamic in
Tactical
Strategies
 We have a portfolio with
solid credit performance
 We have stable investable
cash flows
various credit markets
 Declining market liquidity
 Some pressure on
underwriting standards
 Up in quality -
down in structure
 Off the run
 Broad credit/fixed income
toolkit
 No significant known legacy
issues in portfolio
underwriting standards
 Less structural leverage
 Heightened event risk
 Emerging regulatory issues
 Keep turnover low
 Emerging regulatory issues
39
Tactical Views
 CRE Loans, recent vintage CMBS – Constructive outlook supported by capital flows,
strengthening labor markets, and housing formation trends.
 Municipals – Fundamentals generally favorable including tax collection, budget and ratings trends in
most segments. Limited event risk.
 Esoteric ABS – Including cell towers, containers, billboards, whole business securitizations. ABS
market enamored with credit and the bid for esoterics is especially pronounced. Market is maturing
and deepening. The availability of short WAL bonds is highly attractive.
Al i B fi b di if i h f li i i d i i h fil
 AAA CLO’s – U.S. recovery continues to improve credit quality and policy still is stimulative.
 Alternatives - Benefit by diversifying the portfolio into income-producing assets with return profiles
that are less correlated with traditional fixed income.
y p q y p y
Regulatory issues have created incremental spread which far exceeds underlying loss content.
40
Modest Layering Into Alternatives
($ millions)
 Hedge fund and private equity
di ifi d b k t
$232
exposures diversified by market
factors
 Diversified pro-cyclical strategic (vs.
t ti l) t it k t
$195
tactical) exposure to equity markets
 At 0.86% of invested assets, well
within industry norms for exposure
$111
Private Equity
Hedge Fund
CLO Equity
 Overall allocation logically sized by
surplus availability$53
 CLO investments drive proprietary
AUM and asset management fees
$23
2010 2011 2012 2013 1Q14
41
% Invested
Assets
0.09% 0.20% 0.40% 0.72% 0.86%
Balanced Holding Company Investment Strategy
• $85mm invested in cash equivalents
• 2013 Investment Income: $0.2mm
• $103mm invested in Exchange Traded
Funds
(March 31, 2014 Market Value, $ millions)
2013 Investment Income: $0.2mm
• 2013 Return: 0.20%• 2013 Dividends: $1.3mm
• 2013 Return: 31.46%
Corporate Liquidity
$85
28%
Equity
$103
34%
Core Plus
$65
21%
Alternatives
$53
17%
• 4 Managed CLO structures totaling
$1.1bn AUM
• Investment advisory and success fees
• 2013 Fees: $5.0mm
• $65mm invested in core and core plus
strategies
• 2013 Investment Income: $1.8mm
2013 R t 0 17%
• $53mm invested in CLO equity, Private
equity and Hedge funds
$
42
• 2013 Return: 0.17%• 2013 Dividends: $1.8mm
• 2013 Return: 14.05%
Solid ALM Discipline is Part of our Investing Process
12.07.0%
10.0
11.0
6.0%
6.5%
Yield
Years
8.0
9.0
5.0%
5.5%
6.0
7.0
4.0%
4.5%
4.0
5.0
3.0%
3.5%
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q
43
1Q
2010
2Q
2010
3Q
2010
4Q
2010
1Q
2011
2Q
2011
3Q
2011
4Q
2011
1Q
2012
2Q
2012
3Q
2012
4Q
2012
1Q
2013
2Q
2013
3Q
2013
4Q
2013
1Q
2014
New Money Rate (L) Asset Duration (R) Liability Duration (R)
Key Takeaways on Investments
 We have a clear and transparent approach
 We are maintaining our portfolio yield
 Credit performance has been strong
 Stringent asset liability standards
44
Q&A
45
Managing Our Long-Term Care Business
Chris Nickele – EVP Product ManagementChris Nickele EVP, Product Management
Tim Bischof – SVP, Corporate Actuary & ERM
Loretta Jacobs – VP, LTC
46
Chris Nickele – EVP, Product Management
Chris Nickele (57) joined CNO in October 2005 as executive vice president, product( ) j p , p
management, and was named additionally to head a new business segment - Other
CNO Business - in April 2010. Nickele is responsible for the development, pricing and
management of product on an enterprise-wide basis, overseeing activities at the
Washington National, Bankers Life and Colonial Penn segments, as well as
managing the profitability of blocks of business that are no longer being sold or
k t d b CNOmarketed by CNO.
Nickele has more than 35 years of experience in the insurance industry, specializing
in the area of product development. Nickele joined CNO from Lincoln Financial
Group, where he served as vice president and general manager of its First Penn-
Pacific subsidiary Previously he held key actuarial positions at Zurich Kemper LifePacific subsidiary. Previously, he held key actuarial positions at Zurich Kemper Life,
and Bankers Life and Casualty.
Nickele holds a bachelor's degree in mathematics from the University of Notre Dame.
He is a Fellow of the Society of Actuaries, a member of the American Academy of
Actuaries, and a participant of the Ad Hoc Committee on Regulation XXX.p p g
47
Tim Bischof – SVP, Corporate Actuary & ERM
Tim Bischof (42) was named Senior Vice President, Corporate Actuary & Enterprise
Risk Management for CNO Financial Group Inc on January 7 2013Risk Management for CNO Financial Group, Inc., on January 7, 2013.
Bischof joined CNO in 2001, and has steadily progressed through a wide variety of
actuarial and finance roles. In his current role, Bischof is responsible for overseeing and
coordinating the enterprise risk management process in conjunction with CNO’s
Enterprise Risk Management Committee. His Corporate Actuarial responsibilitiesp g p p
include oversight of experience analysis, actuarial controls, assumption and model
governance, reinsurance, actuarial analysis for mergers and acquisitons, and
coordinated support for asset liability management, .
Prior to CNO, he spent six years as an actuary with Indianapolis Life Insurance Co. and
CIGNA Corp.
Bischof is a frequent presenter at Society of Actuaries and enterprise risk management
forums. Bischof, earned a Bachelor of Science degree in mathematics and education
from Rockhurst College, and a Master of Science in statistics from the University of
Iowa He is a Fellow of the Society of Actuaries (FSA) and a Member of the AmericanIowa. He is a Fellow of the Society of Actuaries (FSA) and a Member of the American
Academy of Actuaries (MAAA).
48
Loretta Jacobs – VP, LTC
Loretta Jacobs (49) joined Bankers Life in May 2013 as Vice-President of the
company’s Long Term Care (LTC) business. In this role, she directly oversees the
LTC claims and policyholder service departments and partners with product and
valuation actuaries.
J b j i d B k f E t & Y h h l d it LTC t i l dit dJacobs joined Bankers from Ernst & Young, where she led its LTC actuarial audit and
advisory services practice, and she has over 20 years of insurance industry
experience, including LTC actuarial and operational leadership roles at CNA, John
Hancock Mutual Life Insurance and Milliman. She is a Fellow of the Society of
Actuaries (FSA) and a member of the American Academy of Actuaries (MAAA). She
completed a three-year term on the SOA LTC Section Council in October 2009 is acompleted a three year term on the SOA LTC Section Council in October 2009, is a
frequent speaker at industry conferences and has served as Assistant Editor of the
SOA's monthly newsletter, The Actuary. Jacobs graduated with high honors from the
University of Notre Dame with a Bachelor of Science in Mathematics.
49
Panel Session - LTC Working Group
Product
Management
Improving the Health of LTC
Management
& Pricing Focused Expertise
Product Management & Pricing
 Tactical rate actions
LTC
Working
Group
Enterprise
Risk
Management
Actuarial
Valuation
 Pro-active product mix shift
Operational Management
 Policyholder wellness initiatives
 Smart policyholder usage of benefits
 Enhanced care management
Advanced Modeling & Analytics
Operational
Management
g y
 Conservative margin analysis
 Robust sensitivity testing
50
LTC – Action Oriented Risk Management
LTC Business Unit
Developed
1st Through 3rd
Rounds of Rate
Actions
Quota Share
Reinsurance with RGA
4th Round of
Rate Actions
Formalized LTC
Working GroupEstablished Partnership
with LTCG
2006 20142008 2010 20122005 2007 2009 2011 2013
Divestiture of SHIP to
Independent Trust
Divestiture of OCB LTC
Block to Beechwood Re
Rate Action Observations
 Since 2006, four significant rate actions taken where indicated by adverse experience
 Actions focused on 2005 and prior issue-years targeting 30-35% rate increases with success rates
of ~ 90% in early rounds, reducing to 50-60% in our most recent actionso 90% ea y ou ds, educ g o 50 60% ou os ece ac o s
 55% of overall in-force has received a rate increase at some point in time with over 90% on nursing
home product issued prior to 2005
 2014 activity focused on gaining approval of previous rate increase filings and on assessing the
need for additional rate increase actions beginning in 2015
51
need for additional rate increase actions beginning in 2015
Driving Toward Improved Risk Profile
Reserve Pattern per $1 of Issued Premium Net GAAP LTC Inforce Liabilities7X
LTC-
6X
5X
STC
HHC
LTC Non-Inflation
LTC -
Inflation
LTC
Non-
Inflation
Home
Health
4X
3X
2X
LTC 5% Inflation
S l * d I f * Mi B t LTC STC d HHC
Current reserve levels mean
i k i
Health
Care
Short-
Term
Care
1X
0 5 10 15 20 25 30 35 40 45
60%
70%
80%
90%
100%
…But current mix has a better
risk profile
Sales* and Inforce* Mix Between LTC, STC, and HHC
risk remains…
0%
10%
20%
30%
40%
50%
risk profile
 Material shift to STC
 Shorter benefit periods
 Limited inflation benefit
52
0%
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
InforceYE
1998
InforceYE
2013
STC HHC LTC
 Conservative new business assumptions
with higher target returns
* Based on insureds
Improving LTC Claims Trends
Focus on claims lifecycle to improve LTC performance…
Upon Claim During the
Pre-Claim
P li h ld
p
Initiation
g
Claim
 Both targeted and  Expanded claims intake  Enhanced care
Policyholder
Wellness
Both targeted and
broad based
 Longitudinal study
required to prove
p
to promote earlier
reporting of claims
 Staff with nurses and
a ced ca e
management to promote
claimant recovery
 Enhanced control and
savings
 Examples:
‒ Health screenings
F ll ti
social workers
 Clarify policy
requirements
data analysis
 Actively coordinate with
Medicare and
comm nit reso rces‒ Fall prevention
‒ Diet, exercise and
fitness education
community resources
 Pilot testing underway
53
LTC - Financial Analysis & Sensitivity Testing
GAAP
Loss Recognition and Future Loss Reserves (FLR) Testing
 Adequate margins for 2013
 FLR accrual continue
Statutory
Asset Adequacy Testing and Premium Deficiency
 Adequate margins for 2013
 Standalone testing remains positive
Risk
Standalone testing remains positive
GAAP and Statutory Stress Testing and Event Envisioning
 Exposure exist, but no alteration of enterprise business fundamentals
O i i f id ti f lt ti
Key Variable Sensitivity Test* LRT Margin
Impact
Asset Adequacy
Impact
 Ongoing review for consideration of alternatives
Impact Impact
Lapse Rate +/- 10% +/- $55mm +/- $40mm
Morbidity +/- 1% -/+ $60mm -/+ $45mm
54
Mortality +/- 1% +/- $25mm N/A
* Represents a one-time permanent shift
LTC – “Low-For-Long” Rate Stress Tests
E d d N M R t (NMR)
From a reserve perspective, low-rate risk is concentrated with LTC....
New Money Rate Assumptions
 Mild : NMR held flat for 5 years then
recovering over 4 additional years
Expanded New Money Rate (NMR)
Stress Tests
6.50%
7.00%
7.50%
New Money Rate Assumptions
 Moderate: NMR reduced 50 bps in all
years, recovering to a lower ultimate
 Severe: NMR reduced 100 basis4 50%
5.00%
5.50%
6.00%
Severe: NMR reduced 100 basis
points and held flat indefinitely
No mitigating management actions
assumed3.00%
3.50%
4.00%
4.50%
2014 2015 2016 2017 2018 2019 2020 2021 2022 20232014 2015 2016 2017 2018 2019 2020 2021 2022 2023
4th Quarter 2013 Mild Moderate Severe
New money rates reflect significantly longer LTC duration
55*Rates shown net of assumptions for investment expenses and defaults
New money rates reflect significantly longer LTC duration
LTC – “Low-For-Long” Rates Sensitivity
Observations
 Reserve and capital impactsNet GAAP Earnings Impact
($ millions)
p p
emerge under severe scenario as
margins are exhausted
 Mild and Moderate Scenarios:
$
$35.0
$40.0
$45.0
$50.0
Net GAAP Earnings Impact
LR Write-off
of Intangibles
‒ No material impact for GAAP or Stat
‒ Additional accruals for earnings pattern in the
tail for GAAP
 Severe Scenario:
$10.0
$15.0
$20.0
$25.0
$30.0
FLR
Accrual
 Severe Scenario:
‒ GAAP immediate impact due to loss
recognition write-off and higher accruals to
fund losses in the tail
‒ One time Stat increase of ~$120mm to
dd t bl l t
$0.0
$5.0
2014 2015 2016
Mild Moderate Severe
address notably low new money rate
Risk is manageable even under severe stress scenario;
C
56
RBC impacted by 20-30 points
LTC - Important Takeaways
A Comprehensive Strategy
 Rate actions when supported by adverse experience
 Actively engaged with the reinsurance community
 Mix of new business drives a better risk profile in time
 Several initiatives to improve care and “bend the claims curve”
 Capital ratios dialed-in to withstand LTC stress scenarios
 Working with industry groups, legislators and regulators to create a
sustainable environmentsustainable environment
We have a comprehensive strategy for managing risk on protection
products that are critical to the middle market.
57
p
Q&A
58
A Look Inside Our Financial Plan
“B ildi th M t ”“Building on the Momentum”
Fred Crawford - CFO
59
Fred Crawford – Chief Financial Officer
Fred Crawford (50) was named executive vice president and chief financial officer for
CNO Financial Group, Inc., effective January 2012.
Crawford formerly served as executive vice president and head of Corporate
Development and Investments for Lincoln Financial Group. He joined Lincoln
Financial Group in 2001 as vice president and corporate treasurer and went on to
serve as senior vice president and chief financial officer in 2005 and executive vice
president and chief financial officer in 2008.
Prior to joining Lincoln Financial, Crawford was with Bank One Corporation where his
roles included President Bank One Cincinnati and Northern Kentuckyroles included President, Bank One Cincinnati and Northern Kentucky.
Other outside involvement includes Board Member of United Way of Central Indiana.
Crawford earned a Bachelor of Arts degree in marketing from Indiana State
University and an MBA from the University of Iowa.University and an MBA from the University of Iowa.
60
CNO’s Financial Plan Foundation
Key Underpinnings
D i i G th & M i t i i Di it
Capital Planning
 Driving Growth & Maintaining Diversity
‒ Accelerating growth investments
‒ Active In-force management
 Disciplined Capital Management
Key Earnings Drivers
 Disciplined Capital Management
‒ Lowering our cost of capital
‒ Driving towards investment-grade
 Tactical Capital Deployment
Sales (NAP) & VNB plan
 Tactical Capital Deployment
‒ Guided by our view of risk
‒ Return meaningful capital to shareholders
‒ Modest shift towards reinvestment
Strategic Planning & Investment
 Build Quality ROE
‒ Return on strategic investments
‒ Lower “beta“ & risk profile
‒ Execute on viable catalysts
61
y
Earnings Outlook – Plan Expectations
$1 40
$1.60 Plan Drivers
Operating EPS Excluding Significant Items*
14-17%
CAGR
$0.79
$1.02
$0 80
$1.00
$1.20
$1.40
 Favorable health benefit ratios
 Stable annuity persistency & spreads
 Excess capital deployed for repurchase
CAGR
$0 20
$0.40
$0.60
$0.80
 Strong capital & continued deleveraging
Plan Variables
$-
$0.20
2012 2013 2016
Plan Variables
 New money investment yields
 Long-term care performance
P f b i i t t
Weighted Average
Diluted Shares 281.4 232.7
 Pace of business investment
 Credit markets and capital position
2014- 2016 Outlook
Operating Earnings CAGR: 7-9% range
Outstanding (in millions)
62
Earnings Per Diluted Share CAGR: 14-17% range
* A non-GAAP measure. See the Appendix for a reconciliation to the corresponding GAAP measure.
Capital Targets and Recapitalization
Key Capital & Liquidity Metrics Plan Trajectory
20%
25%
425%
 Leverage reduced to ~15% by 2016
 Holdco. liquidity spent down to ~ $200mm
 Consolidated RBC of ~ 420%
 Excess capital defined by “debt capacity”
Target Range
15%
375%
400%
Recapitalization Considerations
p y p y
5%
10%
350%
“Not a matter of if we will
recapitalize.... a matter of when and
to what degree”
0%325%
2012 2013 1Q2014 2016F
Bond Dynamics
Ratings Trajectory
Markets & Terms
NPV DrivenLiquidity $294 $309 $306 ~$200
63
RBC Leverage
NPV DrivenLiquidity $294 $309 $306 ~$200
Ratings Activity Since 2012 – Clear Momentum
BB+
BBB-
BBB
Moody’s
Fitch
3/12/13
S&P
7/24/13
Moody’s
3/27/14
Fitch
Fitch
5/2/14
Debt Ratings
Fitch S&P
Moody's
BB
BB-
B+
B
oody s
8/29/12
S&P
5/3/13
tc
2/3/12
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
Path to Investment GradeSignificant Progress
 8 upgrades since the beginning of 2012
 S&P Credit Watch Positive
Path to Investment-Grade
 Time...
 Continued stable performance
Significant Progress
 S&P Credit Watch Positive
 Moody’s and Fitch positive outlook
 A.M. Best – stage is set for A rating
 Continued stable performance
 Active management of LTC exposure
 Continued build in our middle-market franchise
64
2014 Excess Capital & Deployment Plans
1Q 2014 2014 Outlook
(Revised)
Investment-grade ratings dialed-in while maintaining our tactical approach to deployment …
Repurchased ~$135 million
RBC 427% ~ 415%
Liquidity $306mm ~ $400mm*
Leverage** 17.6% ~17%
Year-to-Date
Securities Repurchase Guidance
2014 Capital Utilization Plan
vGuidance increased to $350mm to $400mm
range for full year 2014
Common Stock Dividend
Common
Stock
Dividends
2014 Capital Utilization Plan
Common Stock Dividend
v100% increase in Q1 2014, anticipate steady
increases targeting payout ratio of ~20%
Securities
Repurchase
$375
$51
Debt
Repayment
/ Financing
Costs
$63
Debt Amortization
vWaiver received on required debt pay-down.
~$200mm of amortization over plan period
Holdco Exp
& Other
$18
Interest
$39
65
$200mm of amortization over plan period
* Liquidity position assumes CLIC closing and $375 million of share repurchases
** A non-GAAP measure. Refer to the Appendix for the corresponding GAAP measure.
Tax Assets & Economic Value
Projected Utilization of Tax Assets
($ billions)
$1.2
$0.8
$1.0
Valuation Allowance on Non-life NOL
$0 2
$0.4
$0.6 GAAP Value (not discounted)
Economic Value (discounted at 10%)
Observations
$-
$0.2
2013 2016
Observations
 2013 was an active tax planning year and generated nearly $100 million of economic benefits
 Annual cash tax savings expected to be ~$50 million lower beginning in 2016 as life NOL’s are fully utilized
66
 Opportunity to increase economic value by up to $125 million if we can increase non-life income
Risk Reduction & Operating Effectiveness
In-Force Policies Series of transactions have led
to a reduction of ~$10bn in
MS & Other
16%
4.4mm
$
volatile reserves and nearly
800,000 complex policies25%
Annuity
8%
Supp Health
12%
Supp Health
LTC
12%
LTC
9%
MS & Other
12%
v
Cost Structure Opportunity
 Reduced “beta” and increased focus
D li i li i i f l
3.3mm
Life
52%
8%
Annuity
8%
Supp Health
24%
 Decline in policies requires careful
management of expenses
 Near-term focus on reducing expenses in-
line with OCB transition
52%
Life
49%
06/30/07 03/31/14
 Long-term transformation to capitalize on
middle-market opportunity
*
67* Excludes CLIC policies
ROE Target & Catalysts Driving Valuation
Valuation CatalystsOrganic ROE Build
ROE C it
8.8%
11.0%
 Recapitalization “The Sequel”
‒ Leveraged recap adds 75 -100 bps
‒ Logical timing – bond call date
ROE Capacity –
Recapitalization
(1)
(2)
(3)
10%
7.0%
7.6%
 Back-Office Transformation
‒ Planning stages with more to come
‒ Long-term contribution to ROE
(1)
(1)
2012 2013 2013 PF 2016F
g
 Lowering our “Beta”
‒ Current beta of ~1.6
Di it & i f t‒ Diversity & in-force management
‒ Achieving investment-grade
Book Value (xAOCI) CAGR = ~4% range
Beta* 1.75 1.65
* Source: U.S. Equity Barra
68
(1) Calculated on a normalized basis. A non-GAAP measure – refer to the Appendix for a reconciliation to the corresponding GAAP measures.
(2) Calculated on a normalized basis as if the sale of Conseco Life Insurance Company and the recapture of a traditional life block by Bankers Life had been
completed on January 1, 2013. A non-GAAP measure – refer to the Appendix for a reconciliation to the corresponding GAAP measures.
(3) Assumes debt issued bringing leverage to 20% with proceeds used to repurchase stock in 1Q 16
Q&A
69
Cl i St t tClosing Statements
Ed Bonach - CEO
70
Building on Momentum to Grow and Deliver
 Build on investment in the business Build on investment in the business
 Focus on sustainable profitable growth
 Accelerate operating effectivenessg
 Tactically deploy excess capital
 Enhance the customer experience
 Invest in and develop talent
 Grow quality ROE
CNO positioned as a strong growth and stable company allowing us to focus on
71
CNO positioned as a strong growth and stable company allowing us to focus on
GROWING the Business and DELIVERING value to Shareholders
Why CNO?
Significant opportunity in the middle marketSignificant opportunity in the middle market
Well positioned to capitalize on the opportunity with our
unique business modelunique business model
Investing in the business model to continue to drive
above industry sales growth and improved efficienciesabove industry sales growth and improved efficiencies
Catalysts driving future valuation are compelling
Strong track record of execution
72
Appendix
73
Th t bl b l i th fi i l i t f i ifi t it 2012 t ti i M t b li th t
2012 Significant Items CNO
The table below summarizes the financial impact of significant items on our 2012 net operating income. Management believes that
identifying the impact of these items enhances the understanding of our operating results (dollars in millions).
Year ended
December 31, 2012
Excluding
Net Operating Income:
Bankers Life $ 300.9 $ (10.6) (1) $ 290.3
Washington National
Colonial Penn
Actual results Significant items
significant
items
148.8 - 148.8
(8 6) (8 6)Colonial Penn
Other CNO Business
EBIT from business segments continuing after the CLIC sale
Corporate Operations, excluding corporate interest expense (2)
EBIT from operations continuing after the CLIC sale
Corporate interest expense
(8.6) - (8.6)
(29.7) - (29.7)
411.4 (10.6) 400.8
(20.3) 17.0 (3.3)
391.1 6.4 397.5
(66.2) - (66.2)
Operating earnings before tax
Tax expense on operating income
Net operating income * $ 206.9 $ 4.1 $ 211.0
Net operating income per diluted share* $ 0.78 $ 0.01 $ 0.79
324.9 6.4 331.3
118.0 2.3 120.3
(2) Pre-tax earnings in the Corporate segment included: (i) charges of $10.0 million related to the impact of lower interest rates on the values of liabilities
(1) Pre-tax earnings in the Bankers Life segment included: (i) $21.0 million of favorable reserve develoments in the Medicare supplement and long-term care
blocks; (ii) earnings of $4.0 million related to the release of long-term care reserves due to policyholder actions following recent rate increases; (iii) earnings
of $3.6 million from the PDP business assumed from Coventry due to premium adjustments; and (iv) charges of $18.0 million related to litigation expense
and a settlement with state securities regulators.
74
( ) g p g ( ) g $ p
for agent deferred compensation and former executive retirement annuities; and (ii) charges of $7.0 million related to the relocation of Bankers Life's
primary office.
* A non-GAAP measure. See page 77 for a reconciliation to the corresponding GAAP measure.
Th t bl b l i th fi i l i t f i ifi t it 2013 t ti i M t b li th t
2013 Significant Items CNO
The table below summarizes the financial impact of significant items on our 2013 net operating income. Management believes that
identifying the impact of these items enhances the understanding of our operating results (dollars in millions).
Year ended
December 31, 2013
Excluding
significant
Net Operating Income:
Bankers Life $ 310.5 $ (2.2) (1) $ 308.3
Washington National (2)
Colonial Penn
Actual results Significant items
significant
items
140.6 (1.5) 139.1
(12.5) - (12.5)
Other CNO Business
EBIT from business segments continuing after the CLIC sale
Corporate Operations, excluding corporate interest expense (3)
EBIT from operations continuing after the CLIC sale
Corporate interest expense
Operating earnings before tax
( ) ( )
(27.6) - (27.6)
411.0 (3.7) 407.3
18.6 (15.8) 2.8
429.6 (19.5) 410.1
(51.3) - (51.3)
378 3 (19 5) 358 8Operating earnings before tax
Tax expense on operating income
Net operating income * $ 248.4 $ (12.4) $ 236.0
Net operating income per diluted share* $ 1.07 $ (0.05) $ 1.02
378.3 (19.5) 358.8
129.9 (7.1) 122.8
(2) Pre-tax earnings in the Washington National segment included approximately $1.5 million of favorable reserve developments in the Medicare
supplement block
(1) Pre-tax earnings in the Bankers Life segment included: (i) approximately $18.0 million of favorable reserve developments in the Medicare supplement
block; (ii) charges of approximately $4.0 million related to refinements to the methodologies used to calculate health product reserves (primarily long-term
care); (iii) charges of $2.6 million primarily related to reserves established for remediation effors; and (iv) charges of $9.2 million related to an out-of-period
adjustment related to the long-term care block.
75
supplement block.
(3) Pre-tax earnings in the Corporate segment included a reduction in expenses of $15.8 million related to the impact of higher interest rates on the values
of liabilities for agent deferred compensation and former executive retirement annuities.
* A non-GAAP measure. See page 77 for a reconciliation to the corresponding GAAP measure.
Information Related to Certain Non-GAAP Financial Measures
The following provides additional information regarding certain non-GAAP measures used in this presentation.
A non-GAAP measure is a numerical measure of a company’s performance, financial position, or cash flows
that excludes or includes amounts that are normally excluded or included in the most directly comparable
measure calculated and presented in accordance with GAAP. While management believes these measures
are useful to enhance understanding and comparability of our financial results these non-GAAP measuresare useful to enhance understanding and comparability of our financial results, these non-GAAP measures
should not be considered as substitutes for the most directly comparable GAAP measures. Additional
information concerning non-GAAP measures is included in our periodic filings with the Securities and
Exchange Commission that are available in the “Investors – SEC Filings” section of CNO’s website,
www.CNOinc.com.
Operating earnings measures
Management believes that an analysis of net income applicable to common stock before the earnings of CLIC
being sold, loss on reinsurance transaction, net realized gains or losses, fair value changes due to fluctuations
in the interest rates used to discount embedded derivative liabilities related to our fixed index annuities, equity
in earnings of certain non-strategic investments and earnings attributable to VIEs, loss on extinguishment of
debt and changes in our valuation allowance for deferred tax assets (“net operating income ” a non-GAAPdebt and changes in our valuation allowance for deferred tax assets ( net operating income, a non-GAAP
financial measure) is important to evaluate the performance of the Company and is a key measure commonly
used in the life insurance industry. Management uses this measure to evaluate performance because these
items are unrelated to the Company’s continuing operations.
76
Information Related to Certain Non-GAAP Financial Measures
A reconciliation of net income applicable to common stock to net operating income (and related per-share amounts) is as follows
(dollars in millions, except per-share amounts):
2012 2013
Net income applicable to common stock 221.0$ 478.0$
Earnings of CLIC being sold (net of taxes) 31.1 (25.5)
Loss of reinsurance transaction (net of taxes) - 63.3
Net realized investment (gains) losses, net of related amortization and taxes (53.0) (16.8)
Fair value changes in embedded derivative liabilities, net of related amortization and taxes 1.8 (23.0)
Equity in earnings of certain non-strategic investments and earnings attributable to VIEs - 9 9Equity in earnings of certain non strategic investments and earnings attributable to VIEs 9.9
Valuation allowance for deferred tax assets and other tax items (171.5) (301.5)
Loss on extinguishment of debt (net of taxes) 177.5 64.0
Net operating income (a non-GAAP financial measure) 206.9$ 248.4$
Per diluted share:
Net income 0.83$ 2.06$
Earnings of CLIC being sold (net of taxes) 0.11 (0.11)
Loss of reinsurance transaction (net of taxes) - 0.27
Net realized investment (gains) losses, net of related amortization and taxes (0.19) (0.08)
Fair value changes in embedded derivative liabilities, net of related amortization and taxes 0.01 (0.10)
Equity in earnings of certain non-strategic investments and earnings attributable to VIEs - 0.04
Valuation allowance for deferred tax assets and other tax items (0.61) (1.29)( ) ( )
Loss on extinguishment of debt (net of taxes) 0.63 0.28
Net operating income (a non-GAAP financial measure) 0.78$ 1.07$
77
Information Related to Certain Non-GAAP Financial Measures
A reconciliation of operating income and shares used to calculate basic and diluted operating earnings per share
is as follows (dollars in millions, except per-share amounts, and shares in thousands):
2012 2013
Operating income 206.9$ 248.4$
Add: interest expense on 7.0% Convertible Senior Debentures
due 2016, net of income taxes 12.2 1.6
Total adjusted operating income 219.1$ 250.0$j p g
Weighted average shares outstanding for basic earnings per share 233,685 221,628
Effect of dilutive securities on weighted average shares:
7% Debentures 44,037 5,780
Stock options, restricted stock and performance units 2,762 2,776
Warrants 943 2,518
Weighted average shares outstanding for diluted earnings per share 281,427 232,702
Operating earnings per diluted share 0.78$ 1.07$
78
Information Related to Certain Non-GAAP Financial Measures
Operating return measures
Management believes that an analysis of net income applicable to common stock before the earnings of CLIC being
sold, loss on reinsurance transaction, net realized gains or losses, fair value changes due to fluctuations in the interest
rates used to discount embedded derivative liabilities related to our fixed index annuities, equity in earnings of certain
non-strategic investments and earnings attributable to VIEs, loss on extinguishment of debt and changes in our
l ti ll f d f d t t (“ t ti i ” GAAP fi i l ) i i t t tvaluation allowance for deferred tax assets (“net operating income,” a non-GAAP financial measure) is important to
evaluate the performance of the Company and is a key measure commonly used in the life insurance industry.
Management uses this measure to evaluate performance because these items are unrelated to the Company’s
continuing operations.
Management also believes that an operating return excluding significant items is important as the impact of theseManagement also believes that an operating return, excluding significant items, is important as the impact of these
items enhances the understanding of our operating results.
This non-GAAP financial measure also differs from return on equity because accumulated other comprehensive income
(loss) has been excluded from the value of equity used to determine this ratio. Management believes this non-GAAP
financial measure is useful because it removes the volatility that arises from changes in accumulated other
comprehensive income (loss). Such volatility is often caused by changes in the estimated fair value of our investment
portfolio resulting from changes in general market interest rates rather than the business decisions made by
management.
In addition, our equity includes the value of significant net operating loss carryforwards (included in income tax assets).
In accordance with GAAP these assets are not discounted and accordingly will not provide a return to shareholdersIn accordance with GAAP, these assets are not discounted, and accordingly will not provide a return to shareholders
(until after it is realized as a reduction to taxes that would otherwise be paid). Management believes that excluding this
value from the equity component of this measure enhances the understanding of the effect these non-discounted
assets have on operating returns and the comparability of these measures from period-to-period. Operating return
measures are used in measuring the performance of our business units and are used as a basis for incentive
compensation.
79
compensation.
Information Related to Certain Non-GAAP Financial Measures
The calculations of: (i) operating return on equity, excluding accumulated other comprehensive income (loss) and net
operating loss carryforwards (a non-GAAP financial measure); (ii) operating return, excluding significant items, on
equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-
GAAP financial measure); and (iii) return on equity are as follows (dollars in millions):
2012 2013
Operating income 206.9$ 248.4$
Operating income, excluding significant items 211.0$ 236.0$
Net Income 221.0$ 478.0$
Average common equity, excluding accumulated other
comprehensive income (loss) and net operating loss
carryforwards (a non-GAAP financial measure) 3,024.4$ 3,092.4$
Average common shareholders' equity 4,868.5$ 4,849.7$
Operating return on equity, excluding accumulated other
comprehensive income (loss) and net operating loss
carryforwards (a non-GAAP financial measure) 6.8% 8.0%
Operating return, excluding significant items, on equity, excluding
accumulated other comprehensive income (loss) and net
operating loss carryforwards (a non-GAAP financial measure) 7.0% 7.6%
Return on equity 4.5% 9.9%
80
(Continued on next page)
Information Related to Certain Non-GAAP Financial Measures
A reconciliation of consolidated capital, excluding accumulated other comprehensive income (loss) and net operating
loss carryforwards (a non-GAAP financial measure) to common shareholders’ equity, is as follows (dollars in millions):
4Q11 1Q12 2Q12 3Q12 4Q12 Average
Consolidated capital, excluding accumulated other
comprehensive income (loss) and net operating loss
carryforwards (a non-GAAP financial measure) 2,966.3$ 3,057.1$ 3,129.9$ 2,938.8$ 2,976.9$ 3,024.4$carryforwards (a non GAAP financial measure) 2,966.3$ 3,057.1$ 3,129.9$ 2,938.8$ 2,976.9$ 3,024.4$
Net operating loss carryforwards 865.9 817.9 772.4 893.0 875.0 838.4
Accumulated other comprehensive income 781.6 808.0 990.8 1,234.4 1,197.4 1,005.7
Common shareholders' equity 4,613.8$ 4,683.0$ 4,893.1$ 5,066.2$ 5,049.3$ 4,868.5$
4Q12 1Q13 2Q13 3Q13 4Q13 Average
Consolidated capital, excluding accumulated other
comprehensive income (loss) and net operating loss
carryforwards (a non-GAAP financial measure) 2,976.9$ 3,002.9$ 3,067.6$ 3,181.9$ 3,258.1$ 3,092.4$
Net operating loss carryforwards 875.0 855.0 815.7 970.7 965.3 890.4
A l t d th h i i 1 197 4 1 170 7 698 1 634 0 731 8 866 9Accumulated other comprehensive income 1,197.4 1,170.7 698.1 634.0 731.8 866.9
Common shareholders' equity 5,049.3$ 5,028.6$ 4,581.4$ 4,786.6$ 4,955.2$ 4,849.7$
81
Pro forma operating return on equity
Information Related to Certain Non-GAAP Financial Measures
Year ended
Pro forma operating return on equity
The pro forma operating return, excluding significant items, on equity, excluding accumulated other comprehensive income and net
operating loss carryforwards are calculated as if the sale of CLIC and the recapture of a traditional life block by Bankers Life had been
completed on January 1, 2013. The pro forma amounts were determined as follows (dollars in millions):
December 31, 2013
Operating income, excluding significant items 236.0$
Operating results of the traditional life block to be recaptured 4.9
Increase in net investment income to reflect the assumed higher invested
assets resulting from the proceeds of the sale of CLIC net of theassets resulting from the proceeds of the sale of CLIC, net of the
recapture fee paid by Bankers Life 3.9
Pro forma operating income, excluding significant items 244.8$
Average common equity, excluding accumulated other
h i i (l ) d t ti l f d 3 092 4$comprehensive income (loss) and net operating loss carryforwards 3,092.4$
Adjustment to reflect the estimated loss on the sale of CLIC (300.9)
Pro forma average common equity, excluding accumulated
other comprehensive income (loss) and net operating
loss carryforwards 2,791.5$
Pro forma operating return, excluding significant items, on equity,
excluding accumulated other comprehensive income (loss)
and net operating loss carryforwards (a non-GAAP financial
measure) 8.8%
82
Information Related to Certain Non-GAAP Financial Measures
Debt to capital ratio, excluding accumulated other comprehensive income (loss)p g p ( )
The debt to capital ratio, excluding accumulated other comprehensive income (loss), differs from the debt to capital
ratio because accumulated other comprehensive income (loss) has been excluded from the value of capital used to
determine this measure. Management believes this non-GAAP financial measure is useful because it removes the
volatility that arises from changes in accumulated other comprehensive income (loss). Such volatility is often caused
by changes in the estimated fair value of our investment portfolio resulting from changes in general market interest
t th th th b i d i i d b t A ili ti f th ti i f ll ($ i
1Q14
C t t bl 844 1$
rates rather than the business decisions made by management. A reconciliation of these ratios is as follows ($ in
millions):
Corporate notes payable 844.1$
Total shareholders' equity 4,710.2
Total capital 5,554.3$
Corporate debt to capital 15.2%
Corporate notes payable 844.1$
Total shareholders' equity 4,710.2
Less accumulated other comprehensive income (766.2)
Total capital 4,788.1$
Debt to total capital ratio, excluding AOCI (a
non-GAAP financial measure) 17.6%
83

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2014 Investor Day

  • 1. 2014 CNO Investor Day2014 CNO Investor Day June 26, 2014
  • 2. Agenda Time Topic Speaker 12:15 Introductions Erik Helding – SVP, Treasury & Investor Relations 12:20 CNO Video 12:25 Strategy – Opportunities in the Middle Market Ed Bonach – CEO 12:45 Investments in Business Growth & Infrastructure Scott Perry – Chief Business Officer Bruce Baude – Chief Operations and Technology OfficerInfrastructure Bruce Baude – Chief Operations and Technology Officer Scott Goldberg – President, Bankers Life Gerardo Monroy – President, Colonial Penn Barb Stewart – President, Washington National 1:45 Investments – Search for Risk- Adjusted Yield Eric Johnson – Chief Investment Officer, President 40|86 Adjusted Yield 2:05 Break 2:15 Managing Our Long-Term Care Business Chris Nickele – EVP, Product Management Tim Bischof – SVP, Corporate Actuary & ERM Loretta Jacobs – VP, LTC 2:45 Financial Outlook Fred Crawford – CFO 3:15 Q&A 2 3:45 Concluding Remarks Ed Bonach - CEO
  • 3. Forward-Looking Statements Certain statements made in this presentation should be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These include statements about future results of operations and capital plans. We caution investors that these forward- looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ, including those included in our press releases, our Quarterly Reports on Form 10- Q, our Annual Report on Form 10-K and other filings we make with the S iti d E h C i i W bli ti tSecurities and Exchange Commission. We assume no obligation to update this presentation, which speaks as of today’s date. 3
  • 4. Non-GAAP Measures This presentation contains the following financial measures that differ from the comparable measures under Generally Accepted Accounting Principles (GAAP): operating earnings measures; operating return measures; earnings before the earnings ofoperating earnings measures; operating return measures; earnings before the earnings of CLIC being sold, loss on reinsurance transaction, net realized investment gains (losses), fair value changes in embedded derivative liabilities, equity in earnings of certain non- strategic investments and earnings attributable to VIEs, corporate interest expense, loss on extinguishment of debt and taxes; and debt to capital ratios, excluding accumulatedon extinguishment of debt and taxes; and debt to capital ratios, excluding accumulated other comprehensive income (loss). Reconciliations between those non-GAAP measures and the comparable GAAP measures are included in the Appendix, or on the page such measure is presented. Whil t b li th f l t h d t di dWhile management believes these measures are useful to enhance understanding and comparability of our financial results, these non-GAAP measures should not be considered substitutes for the most directly comparable GAAP measures. Additional information concerning non-GAAP measures is included in our periodic filingsAdditional information concerning non GAAP measures is included in our periodic filings with the Securities and Exchange Commission that are available in the “Investors – SEC Filings” section of CNO’s website, www.CNOinc.com. 4
  • 5. 5
  • 6. Strategy: Opportunities in the Middle MarketStrategy: Opportunities in the Middle Market Ed Bonach - CEO 6
  • 7. Ed Bonach – Chief Executive Officer Ed Bonach (60) was appointed chief executive officer and a director of CNO Financial Group effective October 1, 2011. Ed formerly served as executive vice president and chief financial officer of CNOy p from May 2007 through September 2011. His areas of responsibility included actuarial, accounting, controlling, risk management, treasury, tax, facilities and investor relations. This role included partnering with the CEO in strategically leading the organization. B h j i d CNO f N ti l Lif G h h d ti iBonach joined CNO from National Life Group, where he served as executive vice president and chief financial officer. Before joining National Life in 2002, he was with Allianz Life for 23 years, where his positions included President - Reinsurance Division and chief financial officer. Bonach holds a bachelor of arts degree (cum laude) in mathematics from St JohnsBonach holds a bachelor of arts degree (cum laude) in mathematics from St. Johns University in Collegeville, Minnesota. He is a fellow of the Society of Actuaries (FSA), a member of the American Academy of Actuaries (MAAA), and a Chartered Enterprise Risk Analyst (CERA). Other outside involvement includes Board Member and Immediate Past Chair, Medical Information Bureau (MIB), Board Member, Indianapolis Chamber of Commerce, Board Member, Indiana Sports Corporation (ISC), and Board Member, Boy Scouts of America-Crossroads of America Council. 7
  • 8. CNO – Invested in Middle-Income America 65mm Households in the The Opportunity Middle-Income Market Large  Middle market consumers comprise approximately 53% of the U.S. population – US Census Data and LIMRA 2014 ~30% Uninsured* Underserved & Unprepared  Half those near and in retirement receive no professional retirement guidance – Center for Secure Retirement Th i d t it i th iddl k t f lif The missed opportunity in the middle market for life insurers has grown significantly… the rising cost of healthcare, may be an emerging, largely unrecognized need for life insurance planning – Conning Research 2012 GrowingGrowing  On average, nearly 10,000 Americans turning 65 every day – US Census Data 25% of the remainder acknowledge they are underinsured 8* Portion of the middle-income market with no individual or group life insurance Sources: McKinsey&Company and LIMRA
  • 9. How to Succeed in the Middle-Market  72% of middle-market consumers want to speak with professionals about at least oneCNO takes a proactive approach to Know Your Customer… speak with professionals about at least one financial product or service - LIMRA  Retirement healthcare concerns on par with financial concerns – Center for Secure Retirement  Three fourths have no plan for retirement CNO takes a proactive approach to  understanding our customers  Customer needs analysis and agent/customer relationships   Bankers Life Center for a Secure Retirement  Washington National Institute for Wellness Solutions  Three-fourths have no plan for retirement care – Center for Secure Retirement  9-in-10 lack confidence in ability to financially address a critical illness – Institute for Wellness Solutions  Washington National Institute for Wellness Solutions  Product development and marketing surveys Strategic alignment required to succeed in the middle marketStrategic alignment required to succeed in the middle market Distribution Products & Advice Operations & Administration 9 Advice Administration
  • 10. Track Record of Execution Above industry sales growth rates Growth Versus the Industry Above industry sales growth rates OCB transactions reduce exposure to higher risk business 5-Yr CAGR Individual Life Sales 10% Maintaining investment grade ratios while returning nearly $940mm in buybacks and dividends Reached targeted dividend payout ratio of 20% Achieved ROE run-rate of 9% (1)% Sources: Internal sales data and LIMRA data from 2008 – 2013 Industry CNO 10
  • 11. Capital Allocation Priorities  Maintain capital ratios that advance ratings and defend our franchisep g  Investing in the business model driving growth and efficiencies  Continue securities repurchase when compelling compared to other alternatives Continue securities repurchase when compelling compared to other alternatives  Common stock dividends in line with earnings  Disciplined M&A to strengthen business model and/or leverage tax assets Proven track record of tactical deployment 11
  • 12. Building on Momentum to Grow and Deliver  Build on investment in the business Build on investment in the business  Focus on sustainable profitable growth  Accelerate operating effectivenessg  Tactically deploy excess capital  Enhance the customer experience  Invest in and develop talent  Grow quality ROE CNO positioned as a strong growth and stable company allowing us to focus on 12 CNO positioned as a strong growth and stable company allowing us to focus on GROWING the Business and DELIVERING value to Shareholders
  • 13. Investments in Business Growth & Infrastructure Scott Perry – Chief Business Officer Bruce Baude – Chief Operations and Technology Officer Scott Goldberg – President, Bankers Life Gerardo Monroy – President, Colonial Penn Barb Stewart – President, Washington National 13
  • 14. Scott Perry – Chief Business Officer Scott Perry (51) is chief business officer of CNO Financial Group, Inc. Perry joined CNO's subsidiary Bankers Life and Casualty Company as a field vice president and went on to hold the titles of senior vice president of distribution, chief operating officer and president of Bankers Life. During his tenure, Perry helped transform Bankers into a performance-driven, values- based organization with high accountability at all levels. He developed a unique business model focused on serving America’s middle market pre-and post-retirees through a unique career distribution system. Under Perry’s leadership, Bankers developed best in class practices in lead generation performance management agentdeveloped best-in-class practices in lead generation, performance management, agent recruitment, training, and field leadership development. Perry spearheaded a seven- year strategy that involved aggressive expansion into new locations, doubling the size of the agent force and producing consistent sales and earnings growth. As president of Bankers, Perry delivered improved bottom-line financial results whileAs president of Bankers, Perry delivered improved bottom line financial results while establishing consistent top line growth. Through pricing discipline, expense rigor and operational efficiencies, the company achieved financial improvements in both inforce blocks and new business. These achievements resulted in a strengthened balanced sheet and steady improvements in return on equity. Before joining Bankers, Perry spent 17 years in sales, marketing and management roles at Presideo, Premera Blue Cross, Anthem Blue Cross Blue Shield and Golden Rule. He is on the Board of Trustees of the American College and is a Board Member of the Greater Illinois Chapter of the Alzheimer’s Association, Illinois Life Insurance Council and LL Global, Inc., the parent organization of LIMRA and LOMA. He holds a bachelor of arts degree in political science from Ripon College 14 bachelor of arts degree in political science from Ripon College.
  • 15. Bruce Baude – Chief Operations and Technology Officer Bruce Baude (49) was appointed EVP, Chief Operations and Technology Officer on July 23, 2012. In this role he provides strategic leadership over both CNO’s Operations and IT functions. Baude was previously chief operating officer at Univita Health. He joined Long Term Care Group in 2005 and served as chief executive officer through 2008, until its acquisition by Univita. F 2001 th h id 2005 h id t d hi f ti ffi fFrom 2001 through mid-2005, he was president and chief executive officer of ProCard, Inc., a subsidiary of global payments processor, TSYS. Before joining ProCard, Baude was with Bank One Corporation, where he held various roles including that of chief executive of Banc One Financial Card Services, a third-party payments processing company He began his career with IBM serving inthird party payments processing company. He began his career with IBM, serving in both technical and sales roles supporting the automotive and financial services industries. Baude graduated with a B.S. in Electrical Engineering/Computer Science from the University of Colorado. 15
  • 16. Scott Goldberg – President, Bankers Life Scott Goldberg (43) is President of Bankers Life and Casualty Company. Goldberg began his career with CNO in 2004 as vice president of strategic planning. In 2007 he joined Bankers as vice president of strategy and marketing In 2011In 2007, he joined Bankers as vice president of strategy and marketing. In 2011, he was named vice president of sales and earned the company's top territory award. Before joining CNO, Goldberg worked in strategy, consulting and business development roles for CNA Financial, Lante Corporation, Accenture and Arthur Andersen. Goldberg earned a B.S. in Finance from the University of Illinois and holds an MBA from the Ross School of Business at the University of Michigan. 16
  • 17. Barb Stewart – President, Washington National Barb Stewart (56) was named president of Washington National in March 2013. She joined the company in 2006 as vice president of strategy and business,j y gy responsible for strategic planning and business development, marketing, products, agent recruiting and sales support, and business unit reporting. Prior to Washington National, Stewart served as vice president, strategic development for H&R Block Financial Advisors and, earlier, as president of W hi t S S iti b k d l ffili t f ING H iWashington Square Securities, a broker dealer affiliate of ING. Her experience as a financial services executive also includes 16 years with American Express Financial Advisors (now Ameriprise), where she held leadership roles in sales and marketing, third-party distribution, client service and underwriting support, and corporate re- engineering. Stewart, a Certified Financial Planner (CFP), holds an MBA from Cornell University and a bachelor’s degree from the University of Delaware. She is a member of the Indianapolis Financial Planning Association and serves as president and board member of HOPE, an Ohio non-profit corporation. She also is a board member of the Indiana Pacers Foundation 17
  • 18. Gerardo Monroy – President, Colonial Penn Gerardo Monroy (47) was named president of CNO’s Colonial Penn business segment in August 2012, after serving as the vice president of long-term care for CNO’s Bankers Life business segment since 2008.g Monroy began his career with CNO in 2001 as a vice president in the corporate marketing group and, in 2002, joined Bankers Life as vice president, distribution strategy and field support. In 2004, he was named vice president, career distribution and operations strategy and chief of staff to the company’s chief operating officer. He b i id t f fi ld d i i t ti d l i ith B k i 2006 dbecame vice president of field administration and analysis with Bankers in 2006 and was then named vice president of Bankers’ long-term care business in 2008. Before joining CNO, Monroy worked for international corporations in Mexico and Italy, including Procter & Gamble, and Carrier Corporation (part of United Technologies). He holds an MBA from Harvard University and a bachelor's degree in public accounting from the Universidad Iberoamericana in Mexico City. Monroy served as board chairman of the Latino Education Alliance (LEA), a Chicago- based nonprofit organization from 2008-10 and was recently elected to the Peirce College Board of Trustees in May 2014. 18
  • 19. Investments in Growth and Infrastructure 2014 Investment Breakdown Sales and Collected Premium Growth $45 - $55 million in Key Initiatives ($ millions) $2,500 $3,000 $500 $600 NAP Collected Premium* Agent Growth and Expansion Customer Experience and Brand Awareness y NAP Collected Premium * * $2,000$400Back Office Efficiencies and Capabilities New Products and Market Reach $1,000 $1,500 $200 $300 2011 2012 2013 2016F T d i h kInvesting in key initiatives over the next several years to continue driving sales above industry growth rates and Trends in the market…  Worksite supplemental coverage  Web and digital acceptance  Value and need for life insurance 19 leading to efficiencies Value and need for life insurance  Financial planning needs for retirement * NAP excludes Med Advantage and PDP ** Collected premium includes all core products excluding annuities and excluding OCB
  • 20. Bankers Life Investments The Opportunity Key Initiatives  Agent mobile tools and CRM  New commissions systems;  Large, growing, underserved market ‒ Concerned about future ‒ Prefer face-to-face advice upgrading branch infrastructure  Location expansion  Multiple health & financial needs ‒ Cross-sales Agent productivity  Financial planning ‒ Agent productivity Distribution Products & Advice Operations & Administration 20
  • 21. Bankers Life Outlook Key Drivers and Expected Results 2014 Outlook 2014 Outlook Revised 2014-2016 Outlook Growth in agent 2% - 5% 3% - 6% 3% - 6% productivity* Growth in average agent force 2% - 4% Flat 1% - 3% Net new locations 15 15 15-20 / YrNet new locations 15 15 15 20 / Yr Growth in sales 6% - 8% 6% - 8% 6% - 10% Growth in collected premium (excluding PDP) 4% - 6% 4% - 6% 4% - 8% Driving Growth through Agent Productivity and a Shift Toward Financial Planning 21* Calculated as Bankers Life NAP divided by average agent force
  • 22. Washington National Investments The Opportunity Key Initiatives  Supplemental health -- increasing need; largely untapped market  Expanding the worksite model to  “One Source” technology platform  Group product portfolio  Expanding the worksite model to offer a private exchange, and participate in others  PMA recruiting and geographic expansion  Increase size and geographic coverage of owned agency (PMA) Distribution Products & Advice Operations & Administration 22
  • 23. Washington National Outlook Key Drivers and Expected Results 2014 Outlook (unchanged) 2014-2016 Outlook Growth in PMA agency force 8% -10% 8% - 10% Growth in sales* 7% - 9% 7% - 10% Growth in Worksite sales 7% - 9% 7% - 12% Growth in collected premium* 5% - 7% 5% - 7% Driving growth through investments in worksite and PMAg g o oug es e s o s e a d 23* Sales and collected premium for supplemental health
  • 24. Colonial Penn Investments The Opportunity Key Initiatives  Growing direct market  Evolving consumer preferences  New term & whole life growth (Patriot Program) The Challenge  Web/digital strategy  Sales generation diversification  Increased direct competition  TV advertising cyclicality  Telesales productivity Distribution Products & Advice Operations & Administration 24
  • 25. Colonial Penn Outlook Key Drivers and Expected Results 2014 Outlook 2014 Outlook Revised 2014-2016 Outlook Marketing Cost to NAP 1 05 – 1 10 1 05 – 1 10 1 00 – 1 10Marketing Cost to NAP 1.05 1.10 1.05 1.10 1.00 1.10 Inforce EBIT $45 - $50mm $45 - $50mm $45 - $55mm Growth in sales 6% - 9% 5% - 7% 5% - 10% Growth in collected 7% - 9% 7% - 9% 7% - 9%Growth in collected premium 7% 9% 7% 9% 7% 9% Driving Economic Value with 2014 Total EBIT at or Near Break Eveng co o c a ue 0 o a a o ea ea e 25
  • 26. Technology and Operations – Identifying the Gap The Current Challenge How to Effectively Serve the Middle-Income Market  Highly efficient back office – Smaller dollar policies Price sensitivity  Diversity of platforms and data complexity as a result of legacy acquisitions– Price sensitivity  Streamlined and scalable administration systems  Service culture focused on consistency q  Combination of in-house and tactically outsourced operations  Automation and customer self-serviceService culture focused on consistency, accuracy, simplicity and empathy  Product design for both market need and ease of administration  Automation and customer self-service  Sub-optimized cost structure 26 Distribution Products & Advice Operations & Administration
  • 27. Technology and Operations – Closing the Gap Current and future investments designed to improve cost structure, support growth and lead to a better customer experience  Meaningful momentum has been established through fairly modest, run-rate investment to date – Per policy call volumes down over 10% since 2Q12, reflecting better customer experience and resulting in lower costs. – Productivity management system deployed in Enterprise Operations, improving unit costs and scalability.  Major levers exist to move the needle on cost, scalability and customer experience – Strategic approach to outsourcing relationships and back office delivery – Platform consolidation and data rationalization – Automation and customer self-service 27
  • 28. Investing in Alignment - The “Office of the Future” Marketing & Prospecting Agent Management Meetings & Presentations Illustrations & Applications Underwriting Customer Service Printed Lists, Manual Dialing, Direct-Mail Dependent, Post- M t A l i Monday Staff Meetings, Whiteboards, Email Updates Calendar Books, Paper Fact Finder, Laminated Presentation Laptop-based Quotes and Illustrations, Paper A li ti Keyed Applications, Human Underwriting Mailed Communications, Faxed and Telephone Requests, Check Where We’ve Been Mortem Analysis Email Updates Presentation Binder Applications Underwriting Requests, Check Payment Cloud-based Vi t l M ti Sh d P i Q t Static, paper-based and off-line Been CRM portal, Click-to-Dial, Sequenced Media Mix, Real- time Analytics Virtual Meetings, Digital Activity Dashboard, Social Networking Shared eCalendar, Digital Fact Finder, ePresenter Premium Quotes, Mobile & Tablet- Quotes and Illustrations, eApplications Straight-through Processing, Electronic Underwriting Digital Communications, Self-Service, Bank Drafts Where We’re Going A dynamic, single-view of the customer Products & Operations & 28 Distribution Products & Advice Operations & Administration
  • 29. Business Investments Investments expected to yield annual sales growth of 8% - 10% by the end of 2016 29
  • 31. Investments: Search for Risk-Adjusted Yields Eric Johnson – Chief Investment Officer and President 40|86 31
  • 32. Eric Johnson – Chief Investment Officer and President, 0|8640|86 Advisors Eric Johnson (53) has been the President of 40|86 Advisors (CNO’s registered investment adviser subsidiary) for 9 years. He has more than 20 years of financial markets and investment experience, beginning with a predecessor bank of J.P. Morgan and Co. He holds a B.A. with honors in American history from Harvard University, where he graduated cum laude. He is a board member of The Julian Center, and a board member and the Treasurer of the Harvard Club of Indiana. 32
  • 33. Investment Strategy Tied to Enterprise Needs  Internal core competencies for mainstream asset classes, supplemented with third party talent for more specialized allocations  Active strategic asset allocation process  Post crisis allocation shifts have focused on income and book yield but not excluding relative value  Our approach has produced solid investment performance tested across market cycles  We have been effective at protecting portfolio yields while not compromising portfolio quality 33
  • 34. Actively Balanced Portfolio (March, 31, 2014 GAAP Book Value, $ millions) HY Corporates $1,312 5.3%  Average Rating: BBB+ Di ifi d b i k f t Non-Agency RMBS $2,129 8.5% Agency CMO $442 1.8% ABS $335 1.3%  Diversified by risk factors  Substantial liquidity IG Corporates $13,491 54.0% 1.3% CMBS $1,589 6.4% US Government & Agencies $182Commercial  Allocation changes related to relative value 0.7%Mortgage $1,748 7.0% CDOs $290 1.2% Other* relative value Equities $185 0.7% Municipals $2,168 8.7% Other $623 2.5% Cash $480 1.9% 34 *Other includes policy loans and schedule BA
  • 35. Maintaining Stable Key Portfolio Risk Metrics NAIC 2009 2010 2011 2012 2013 1 52.79% 51.08% 48.75% 46.86% 46.73% 2 40.58% 42.46% 45.84% 47.67% 46.96% 3 4 48% 4 77% 4 03% 3 93% 4 81%3 4.48% 4.77% 4.03% 3.93% 4.81% 4-6 2.15% 1.68% 1.38% 1.55% 1.50% 100.00% 100.00% 100.00% 100.00% 100.00% IG (1&2) 93.37% 93.55% 94.59% 94.53% 93.69% BIG 6.63% 6.45% 5.41% 5.47% 6.31% Average 1 57 1 58 1 58 1 60 1 61 35 Average 1.57 1.58 1.58 1.60 1.61
  • 36. Strong Credit Performance with Low Impairment Trend ($ millions) 2008 2009 2010 2011 2012 2013 $162.3 $195.4 $ $149.8 $37 8 I i t $34.6 $37.8 $11.6 36 Impairments % of Invested Assets 0.81% 0.97% 0.66% 0.14% 0.14% 0.04%
  • 37. Consistently Improving Pattern of Gains and Losses ($ millions) $383 1$383.1 $352.1 $189.6 $138.9 $110.3 $138.9 $64.8 ($57 8) ($31.4) $ ($127.8) ($57.8) Gross Realized Gains ($372.7) ($443.6) ($321.9) Gross Realized Gains Gross Realized Losses and Impairments 37 2008 2009 2010 2011 2012 2013
  • 38. Successfully Maintained Portfolio Yield Despite Low Market RatesMarket Rates 7 0% 8.0% 5.0% 6.0% 7.0% 3.0% 4.0% 1.0% 2.0% GAAP New Money Rate Portfolio Earned Yield 0.0% 2006 2007 2008 2009 2010 2011 2012 2013 2014 10 Year UST 38 Actions to maintain portfolio yield consistent with boundaries for risk
  • 39. Our View of the Landscape  Our capital position allows flexibility in risk taking  Persistent low rates  Supply/demand dynamic in Tactical Strategies  We have a portfolio with solid credit performance  We have stable investable cash flows various credit markets  Declining market liquidity  Some pressure on underwriting standards  Up in quality - down in structure  Off the run  Broad credit/fixed income toolkit  No significant known legacy issues in portfolio underwriting standards  Less structural leverage  Heightened event risk  Emerging regulatory issues  Keep turnover low  Emerging regulatory issues 39
  • 40. Tactical Views  CRE Loans, recent vintage CMBS – Constructive outlook supported by capital flows, strengthening labor markets, and housing formation trends.  Municipals – Fundamentals generally favorable including tax collection, budget and ratings trends in most segments. Limited event risk.  Esoteric ABS – Including cell towers, containers, billboards, whole business securitizations. ABS market enamored with credit and the bid for esoterics is especially pronounced. Market is maturing and deepening. The availability of short WAL bonds is highly attractive. Al i B fi b di if i h f li i i d i i h fil  AAA CLO’s – U.S. recovery continues to improve credit quality and policy still is stimulative.  Alternatives - Benefit by diversifying the portfolio into income-producing assets with return profiles that are less correlated with traditional fixed income. y p q y p y Regulatory issues have created incremental spread which far exceeds underlying loss content. 40
  • 41. Modest Layering Into Alternatives ($ millions)  Hedge fund and private equity di ifi d b k t $232 exposures diversified by market factors  Diversified pro-cyclical strategic (vs. t ti l) t it k t $195 tactical) exposure to equity markets  At 0.86% of invested assets, well within industry norms for exposure $111 Private Equity Hedge Fund CLO Equity  Overall allocation logically sized by surplus availability$53  CLO investments drive proprietary AUM and asset management fees $23 2010 2011 2012 2013 1Q14 41 % Invested Assets 0.09% 0.20% 0.40% 0.72% 0.86%
  • 42. Balanced Holding Company Investment Strategy • $85mm invested in cash equivalents • 2013 Investment Income: $0.2mm • $103mm invested in Exchange Traded Funds (March 31, 2014 Market Value, $ millions) 2013 Investment Income: $0.2mm • 2013 Return: 0.20%• 2013 Dividends: $1.3mm • 2013 Return: 31.46% Corporate Liquidity $85 28% Equity $103 34% Core Plus $65 21% Alternatives $53 17% • 4 Managed CLO structures totaling $1.1bn AUM • Investment advisory and success fees • 2013 Fees: $5.0mm • $65mm invested in core and core plus strategies • 2013 Investment Income: $1.8mm 2013 R t 0 17% • $53mm invested in CLO equity, Private equity and Hedge funds $ 42 • 2013 Return: 0.17%• 2013 Dividends: $1.8mm • 2013 Return: 14.05%
  • 43. Solid ALM Discipline is Part of our Investing Process 12.07.0% 10.0 11.0 6.0% 6.5% Yield Years 8.0 9.0 5.0% 5.5% 6.0 7.0 4.0% 4.5% 4.0 5.0 3.0% 3.5% 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 43 1Q 2010 2Q 2010 3Q 2010 4Q 2010 1Q 2011 2Q 2011 3Q 2011 4Q 2011 1Q 2012 2Q 2012 3Q 2012 4Q 2012 1Q 2013 2Q 2013 3Q 2013 4Q 2013 1Q 2014 New Money Rate (L) Asset Duration (R) Liability Duration (R)
  • 44. Key Takeaways on Investments  We have a clear and transparent approach  We are maintaining our portfolio yield  Credit performance has been strong  Stringent asset liability standards 44
  • 46. Managing Our Long-Term Care Business Chris Nickele – EVP Product ManagementChris Nickele EVP, Product Management Tim Bischof – SVP, Corporate Actuary & ERM Loretta Jacobs – VP, LTC 46
  • 47. Chris Nickele – EVP, Product Management Chris Nickele (57) joined CNO in October 2005 as executive vice president, product( ) j p , p management, and was named additionally to head a new business segment - Other CNO Business - in April 2010. Nickele is responsible for the development, pricing and management of product on an enterprise-wide basis, overseeing activities at the Washington National, Bankers Life and Colonial Penn segments, as well as managing the profitability of blocks of business that are no longer being sold or k t d b CNOmarketed by CNO. Nickele has more than 35 years of experience in the insurance industry, specializing in the area of product development. Nickele joined CNO from Lincoln Financial Group, where he served as vice president and general manager of its First Penn- Pacific subsidiary Previously he held key actuarial positions at Zurich Kemper LifePacific subsidiary. Previously, he held key actuarial positions at Zurich Kemper Life, and Bankers Life and Casualty. Nickele holds a bachelor's degree in mathematics from the University of Notre Dame. He is a Fellow of the Society of Actuaries, a member of the American Academy of Actuaries, and a participant of the Ad Hoc Committee on Regulation XXX.p p g 47
  • 48. Tim Bischof – SVP, Corporate Actuary & ERM Tim Bischof (42) was named Senior Vice President, Corporate Actuary & Enterprise Risk Management for CNO Financial Group Inc on January 7 2013Risk Management for CNO Financial Group, Inc., on January 7, 2013. Bischof joined CNO in 2001, and has steadily progressed through a wide variety of actuarial and finance roles. In his current role, Bischof is responsible for overseeing and coordinating the enterprise risk management process in conjunction with CNO’s Enterprise Risk Management Committee. His Corporate Actuarial responsibilitiesp g p p include oversight of experience analysis, actuarial controls, assumption and model governance, reinsurance, actuarial analysis for mergers and acquisitons, and coordinated support for asset liability management, . Prior to CNO, he spent six years as an actuary with Indianapolis Life Insurance Co. and CIGNA Corp. Bischof is a frequent presenter at Society of Actuaries and enterprise risk management forums. Bischof, earned a Bachelor of Science degree in mathematics and education from Rockhurst College, and a Master of Science in statistics from the University of Iowa He is a Fellow of the Society of Actuaries (FSA) and a Member of the AmericanIowa. He is a Fellow of the Society of Actuaries (FSA) and a Member of the American Academy of Actuaries (MAAA). 48
  • 49. Loretta Jacobs – VP, LTC Loretta Jacobs (49) joined Bankers Life in May 2013 as Vice-President of the company’s Long Term Care (LTC) business. In this role, she directly oversees the LTC claims and policyholder service departments and partners with product and valuation actuaries. J b j i d B k f E t & Y h h l d it LTC t i l dit dJacobs joined Bankers from Ernst & Young, where she led its LTC actuarial audit and advisory services practice, and she has over 20 years of insurance industry experience, including LTC actuarial and operational leadership roles at CNA, John Hancock Mutual Life Insurance and Milliman. She is a Fellow of the Society of Actuaries (FSA) and a member of the American Academy of Actuaries (MAAA). She completed a three-year term on the SOA LTC Section Council in October 2009 is acompleted a three year term on the SOA LTC Section Council in October 2009, is a frequent speaker at industry conferences and has served as Assistant Editor of the SOA's monthly newsletter, The Actuary. Jacobs graduated with high honors from the University of Notre Dame with a Bachelor of Science in Mathematics. 49
  • 50. Panel Session - LTC Working Group Product Management Improving the Health of LTC Management & Pricing Focused Expertise Product Management & Pricing  Tactical rate actions LTC Working Group Enterprise Risk Management Actuarial Valuation  Pro-active product mix shift Operational Management  Policyholder wellness initiatives  Smart policyholder usage of benefits  Enhanced care management Advanced Modeling & Analytics Operational Management g y  Conservative margin analysis  Robust sensitivity testing 50
  • 51. LTC – Action Oriented Risk Management LTC Business Unit Developed 1st Through 3rd Rounds of Rate Actions Quota Share Reinsurance with RGA 4th Round of Rate Actions Formalized LTC Working GroupEstablished Partnership with LTCG 2006 20142008 2010 20122005 2007 2009 2011 2013 Divestiture of SHIP to Independent Trust Divestiture of OCB LTC Block to Beechwood Re Rate Action Observations  Since 2006, four significant rate actions taken where indicated by adverse experience  Actions focused on 2005 and prior issue-years targeting 30-35% rate increases with success rates of ~ 90% in early rounds, reducing to 50-60% in our most recent actionso 90% ea y ou ds, educ g o 50 60% ou os ece ac o s  55% of overall in-force has received a rate increase at some point in time with over 90% on nursing home product issued prior to 2005  2014 activity focused on gaining approval of previous rate increase filings and on assessing the need for additional rate increase actions beginning in 2015 51 need for additional rate increase actions beginning in 2015
  • 52. Driving Toward Improved Risk Profile Reserve Pattern per $1 of Issued Premium Net GAAP LTC Inforce Liabilities7X LTC- 6X 5X STC HHC LTC Non-Inflation LTC - Inflation LTC Non- Inflation Home Health 4X 3X 2X LTC 5% Inflation S l * d I f * Mi B t LTC STC d HHC Current reserve levels mean i k i Health Care Short- Term Care 1X 0 5 10 15 20 25 30 35 40 45 60% 70% 80% 90% 100% …But current mix has a better risk profile Sales* and Inforce* Mix Between LTC, STC, and HHC risk remains… 0% 10% 20% 30% 40% 50% risk profile  Material shift to STC  Shorter benefit periods  Limited inflation benefit 52 0% 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 InforceYE 1998 InforceYE 2013 STC HHC LTC  Conservative new business assumptions with higher target returns * Based on insureds
  • 53. Improving LTC Claims Trends Focus on claims lifecycle to improve LTC performance… Upon Claim During the Pre-Claim P li h ld p Initiation g Claim  Both targeted and  Expanded claims intake  Enhanced care Policyholder Wellness Both targeted and broad based  Longitudinal study required to prove p to promote earlier reporting of claims  Staff with nurses and a ced ca e management to promote claimant recovery  Enhanced control and savings  Examples: ‒ Health screenings F ll ti social workers  Clarify policy requirements data analysis  Actively coordinate with Medicare and comm nit reso rces‒ Fall prevention ‒ Diet, exercise and fitness education community resources  Pilot testing underway 53
  • 54. LTC - Financial Analysis & Sensitivity Testing GAAP Loss Recognition and Future Loss Reserves (FLR) Testing  Adequate margins for 2013  FLR accrual continue Statutory Asset Adequacy Testing and Premium Deficiency  Adequate margins for 2013  Standalone testing remains positive Risk Standalone testing remains positive GAAP and Statutory Stress Testing and Event Envisioning  Exposure exist, but no alteration of enterprise business fundamentals O i i f id ti f lt ti Key Variable Sensitivity Test* LRT Margin Impact Asset Adequacy Impact  Ongoing review for consideration of alternatives Impact Impact Lapse Rate +/- 10% +/- $55mm +/- $40mm Morbidity +/- 1% -/+ $60mm -/+ $45mm 54 Mortality +/- 1% +/- $25mm N/A * Represents a one-time permanent shift
  • 55. LTC – “Low-For-Long” Rate Stress Tests E d d N M R t (NMR) From a reserve perspective, low-rate risk is concentrated with LTC.... New Money Rate Assumptions  Mild : NMR held flat for 5 years then recovering over 4 additional years Expanded New Money Rate (NMR) Stress Tests 6.50% 7.00% 7.50% New Money Rate Assumptions  Moderate: NMR reduced 50 bps in all years, recovering to a lower ultimate  Severe: NMR reduced 100 basis4 50% 5.00% 5.50% 6.00% Severe: NMR reduced 100 basis points and held flat indefinitely No mitigating management actions assumed3.00% 3.50% 4.00% 4.50% 2014 2015 2016 2017 2018 2019 2020 2021 2022 20232014 2015 2016 2017 2018 2019 2020 2021 2022 2023 4th Quarter 2013 Mild Moderate Severe New money rates reflect significantly longer LTC duration 55*Rates shown net of assumptions for investment expenses and defaults New money rates reflect significantly longer LTC duration
  • 56. LTC – “Low-For-Long” Rates Sensitivity Observations  Reserve and capital impactsNet GAAP Earnings Impact ($ millions) p p emerge under severe scenario as margins are exhausted  Mild and Moderate Scenarios: $ $35.0 $40.0 $45.0 $50.0 Net GAAP Earnings Impact LR Write-off of Intangibles ‒ No material impact for GAAP or Stat ‒ Additional accruals for earnings pattern in the tail for GAAP  Severe Scenario: $10.0 $15.0 $20.0 $25.0 $30.0 FLR Accrual  Severe Scenario: ‒ GAAP immediate impact due to loss recognition write-off and higher accruals to fund losses in the tail ‒ One time Stat increase of ~$120mm to dd t bl l t $0.0 $5.0 2014 2015 2016 Mild Moderate Severe address notably low new money rate Risk is manageable even under severe stress scenario; C 56 RBC impacted by 20-30 points
  • 57. LTC - Important Takeaways A Comprehensive Strategy  Rate actions when supported by adverse experience  Actively engaged with the reinsurance community  Mix of new business drives a better risk profile in time  Several initiatives to improve care and “bend the claims curve”  Capital ratios dialed-in to withstand LTC stress scenarios  Working with industry groups, legislators and regulators to create a sustainable environmentsustainable environment We have a comprehensive strategy for managing risk on protection products that are critical to the middle market. 57 p
  • 59. A Look Inside Our Financial Plan “B ildi th M t ”“Building on the Momentum” Fred Crawford - CFO 59
  • 60. Fred Crawford – Chief Financial Officer Fred Crawford (50) was named executive vice president and chief financial officer for CNO Financial Group, Inc., effective January 2012. Crawford formerly served as executive vice president and head of Corporate Development and Investments for Lincoln Financial Group. He joined Lincoln Financial Group in 2001 as vice president and corporate treasurer and went on to serve as senior vice president and chief financial officer in 2005 and executive vice president and chief financial officer in 2008. Prior to joining Lincoln Financial, Crawford was with Bank One Corporation where his roles included President Bank One Cincinnati and Northern Kentuckyroles included President, Bank One Cincinnati and Northern Kentucky. Other outside involvement includes Board Member of United Way of Central Indiana. Crawford earned a Bachelor of Arts degree in marketing from Indiana State University and an MBA from the University of Iowa.University and an MBA from the University of Iowa. 60
  • 61. CNO’s Financial Plan Foundation Key Underpinnings D i i G th & M i t i i Di it Capital Planning  Driving Growth & Maintaining Diversity ‒ Accelerating growth investments ‒ Active In-force management  Disciplined Capital Management Key Earnings Drivers  Disciplined Capital Management ‒ Lowering our cost of capital ‒ Driving towards investment-grade  Tactical Capital Deployment Sales (NAP) & VNB plan  Tactical Capital Deployment ‒ Guided by our view of risk ‒ Return meaningful capital to shareholders ‒ Modest shift towards reinvestment Strategic Planning & Investment  Build Quality ROE ‒ Return on strategic investments ‒ Lower “beta“ & risk profile ‒ Execute on viable catalysts 61 y
  • 62. Earnings Outlook – Plan Expectations $1 40 $1.60 Plan Drivers Operating EPS Excluding Significant Items* 14-17% CAGR $0.79 $1.02 $0 80 $1.00 $1.20 $1.40  Favorable health benefit ratios  Stable annuity persistency & spreads  Excess capital deployed for repurchase CAGR $0 20 $0.40 $0.60 $0.80  Strong capital & continued deleveraging Plan Variables $- $0.20 2012 2013 2016 Plan Variables  New money investment yields  Long-term care performance P f b i i t t Weighted Average Diluted Shares 281.4 232.7  Pace of business investment  Credit markets and capital position 2014- 2016 Outlook Operating Earnings CAGR: 7-9% range Outstanding (in millions) 62 Earnings Per Diluted Share CAGR: 14-17% range * A non-GAAP measure. See the Appendix for a reconciliation to the corresponding GAAP measure.
  • 63. Capital Targets and Recapitalization Key Capital & Liquidity Metrics Plan Trajectory 20% 25% 425%  Leverage reduced to ~15% by 2016  Holdco. liquidity spent down to ~ $200mm  Consolidated RBC of ~ 420%  Excess capital defined by “debt capacity” Target Range 15% 375% 400% Recapitalization Considerations p y p y 5% 10% 350% “Not a matter of if we will recapitalize.... a matter of when and to what degree” 0%325% 2012 2013 1Q2014 2016F Bond Dynamics Ratings Trajectory Markets & Terms NPV DrivenLiquidity $294 $309 $306 ~$200 63 RBC Leverage NPV DrivenLiquidity $294 $309 $306 ~$200
  • 64. Ratings Activity Since 2012 – Clear Momentum BB+ BBB- BBB Moody’s Fitch 3/12/13 S&P 7/24/13 Moody’s 3/27/14 Fitch Fitch 5/2/14 Debt Ratings Fitch S&P Moody's BB BB- B+ B oody s 8/29/12 S&P 5/3/13 tc 2/3/12 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 Path to Investment GradeSignificant Progress  8 upgrades since the beginning of 2012  S&P Credit Watch Positive Path to Investment-Grade  Time...  Continued stable performance Significant Progress  S&P Credit Watch Positive  Moody’s and Fitch positive outlook  A.M. Best – stage is set for A rating  Continued stable performance  Active management of LTC exposure  Continued build in our middle-market franchise 64
  • 65. 2014 Excess Capital & Deployment Plans 1Q 2014 2014 Outlook (Revised) Investment-grade ratings dialed-in while maintaining our tactical approach to deployment … Repurchased ~$135 million RBC 427% ~ 415% Liquidity $306mm ~ $400mm* Leverage** 17.6% ~17% Year-to-Date Securities Repurchase Guidance 2014 Capital Utilization Plan vGuidance increased to $350mm to $400mm range for full year 2014 Common Stock Dividend Common Stock Dividends 2014 Capital Utilization Plan Common Stock Dividend v100% increase in Q1 2014, anticipate steady increases targeting payout ratio of ~20% Securities Repurchase $375 $51 Debt Repayment / Financing Costs $63 Debt Amortization vWaiver received on required debt pay-down. ~$200mm of amortization over plan period Holdco Exp & Other $18 Interest $39 65 $200mm of amortization over plan period * Liquidity position assumes CLIC closing and $375 million of share repurchases ** A non-GAAP measure. Refer to the Appendix for the corresponding GAAP measure.
  • 66. Tax Assets & Economic Value Projected Utilization of Tax Assets ($ billions) $1.2 $0.8 $1.0 Valuation Allowance on Non-life NOL $0 2 $0.4 $0.6 GAAP Value (not discounted) Economic Value (discounted at 10%) Observations $- $0.2 2013 2016 Observations  2013 was an active tax planning year and generated nearly $100 million of economic benefits  Annual cash tax savings expected to be ~$50 million lower beginning in 2016 as life NOL’s are fully utilized 66  Opportunity to increase economic value by up to $125 million if we can increase non-life income
  • 67. Risk Reduction & Operating Effectiveness In-Force Policies Series of transactions have led to a reduction of ~$10bn in MS & Other 16% 4.4mm $ volatile reserves and nearly 800,000 complex policies25% Annuity 8% Supp Health 12% Supp Health LTC 12% LTC 9% MS & Other 12% v Cost Structure Opportunity  Reduced “beta” and increased focus D li i li i i f l 3.3mm Life 52% 8% Annuity 8% Supp Health 24%  Decline in policies requires careful management of expenses  Near-term focus on reducing expenses in- line with OCB transition 52% Life 49% 06/30/07 03/31/14  Long-term transformation to capitalize on middle-market opportunity * 67* Excludes CLIC policies
  • 68. ROE Target & Catalysts Driving Valuation Valuation CatalystsOrganic ROE Build ROE C it 8.8% 11.0%  Recapitalization “The Sequel” ‒ Leveraged recap adds 75 -100 bps ‒ Logical timing – bond call date ROE Capacity – Recapitalization (1) (2) (3) 10% 7.0% 7.6%  Back-Office Transformation ‒ Planning stages with more to come ‒ Long-term contribution to ROE (1) (1) 2012 2013 2013 PF 2016F g  Lowering our “Beta” ‒ Current beta of ~1.6 Di it & i f t‒ Diversity & in-force management ‒ Achieving investment-grade Book Value (xAOCI) CAGR = ~4% range Beta* 1.75 1.65 * Source: U.S. Equity Barra 68 (1) Calculated on a normalized basis. A non-GAAP measure – refer to the Appendix for a reconciliation to the corresponding GAAP measures. (2) Calculated on a normalized basis as if the sale of Conseco Life Insurance Company and the recapture of a traditional life block by Bankers Life had been completed on January 1, 2013. A non-GAAP measure – refer to the Appendix for a reconciliation to the corresponding GAAP measures. (3) Assumes debt issued bringing leverage to 20% with proceeds used to repurchase stock in 1Q 16
  • 70. Cl i St t tClosing Statements Ed Bonach - CEO 70
  • 71. Building on Momentum to Grow and Deliver  Build on investment in the business Build on investment in the business  Focus on sustainable profitable growth  Accelerate operating effectivenessg  Tactically deploy excess capital  Enhance the customer experience  Invest in and develop talent  Grow quality ROE CNO positioned as a strong growth and stable company allowing us to focus on 71 CNO positioned as a strong growth and stable company allowing us to focus on GROWING the Business and DELIVERING value to Shareholders
  • 72. Why CNO? Significant opportunity in the middle marketSignificant opportunity in the middle market Well positioned to capitalize on the opportunity with our unique business modelunique business model Investing in the business model to continue to drive above industry sales growth and improved efficienciesabove industry sales growth and improved efficiencies Catalysts driving future valuation are compelling Strong track record of execution 72
  • 74. Th t bl b l i th fi i l i t f i ifi t it 2012 t ti i M t b li th t 2012 Significant Items CNO The table below summarizes the financial impact of significant items on our 2012 net operating income. Management believes that identifying the impact of these items enhances the understanding of our operating results (dollars in millions). Year ended December 31, 2012 Excluding Net Operating Income: Bankers Life $ 300.9 $ (10.6) (1) $ 290.3 Washington National Colonial Penn Actual results Significant items significant items 148.8 - 148.8 (8 6) (8 6)Colonial Penn Other CNO Business EBIT from business segments continuing after the CLIC sale Corporate Operations, excluding corporate interest expense (2) EBIT from operations continuing after the CLIC sale Corporate interest expense (8.6) - (8.6) (29.7) - (29.7) 411.4 (10.6) 400.8 (20.3) 17.0 (3.3) 391.1 6.4 397.5 (66.2) - (66.2) Operating earnings before tax Tax expense on operating income Net operating income * $ 206.9 $ 4.1 $ 211.0 Net operating income per diluted share* $ 0.78 $ 0.01 $ 0.79 324.9 6.4 331.3 118.0 2.3 120.3 (2) Pre-tax earnings in the Corporate segment included: (i) charges of $10.0 million related to the impact of lower interest rates on the values of liabilities (1) Pre-tax earnings in the Bankers Life segment included: (i) $21.0 million of favorable reserve develoments in the Medicare supplement and long-term care blocks; (ii) earnings of $4.0 million related to the release of long-term care reserves due to policyholder actions following recent rate increases; (iii) earnings of $3.6 million from the PDP business assumed from Coventry due to premium adjustments; and (iv) charges of $18.0 million related to litigation expense and a settlement with state securities regulators. 74 ( ) g p g ( ) g $ p for agent deferred compensation and former executive retirement annuities; and (ii) charges of $7.0 million related to the relocation of Bankers Life's primary office. * A non-GAAP measure. See page 77 for a reconciliation to the corresponding GAAP measure.
  • 75. Th t bl b l i th fi i l i t f i ifi t it 2013 t ti i M t b li th t 2013 Significant Items CNO The table below summarizes the financial impact of significant items on our 2013 net operating income. Management believes that identifying the impact of these items enhances the understanding of our operating results (dollars in millions). Year ended December 31, 2013 Excluding significant Net Operating Income: Bankers Life $ 310.5 $ (2.2) (1) $ 308.3 Washington National (2) Colonial Penn Actual results Significant items significant items 140.6 (1.5) 139.1 (12.5) - (12.5) Other CNO Business EBIT from business segments continuing after the CLIC sale Corporate Operations, excluding corporate interest expense (3) EBIT from operations continuing after the CLIC sale Corporate interest expense Operating earnings before tax ( ) ( ) (27.6) - (27.6) 411.0 (3.7) 407.3 18.6 (15.8) 2.8 429.6 (19.5) 410.1 (51.3) - (51.3) 378 3 (19 5) 358 8Operating earnings before tax Tax expense on operating income Net operating income * $ 248.4 $ (12.4) $ 236.0 Net operating income per diluted share* $ 1.07 $ (0.05) $ 1.02 378.3 (19.5) 358.8 129.9 (7.1) 122.8 (2) Pre-tax earnings in the Washington National segment included approximately $1.5 million of favorable reserve developments in the Medicare supplement block (1) Pre-tax earnings in the Bankers Life segment included: (i) approximately $18.0 million of favorable reserve developments in the Medicare supplement block; (ii) charges of approximately $4.0 million related to refinements to the methodologies used to calculate health product reserves (primarily long-term care); (iii) charges of $2.6 million primarily related to reserves established for remediation effors; and (iv) charges of $9.2 million related to an out-of-period adjustment related to the long-term care block. 75 supplement block. (3) Pre-tax earnings in the Corporate segment included a reduction in expenses of $15.8 million related to the impact of higher interest rates on the values of liabilities for agent deferred compensation and former executive retirement annuities. * A non-GAAP measure. See page 77 for a reconciliation to the corresponding GAAP measure.
  • 76. Information Related to Certain Non-GAAP Financial Measures The following provides additional information regarding certain non-GAAP measures used in this presentation. A non-GAAP measure is a numerical measure of a company’s performance, financial position, or cash flows that excludes or includes amounts that are normally excluded or included in the most directly comparable measure calculated and presented in accordance with GAAP. While management believes these measures are useful to enhance understanding and comparability of our financial results these non-GAAP measuresare useful to enhance understanding and comparability of our financial results, these non-GAAP measures should not be considered as substitutes for the most directly comparable GAAP measures. Additional information concerning non-GAAP measures is included in our periodic filings with the Securities and Exchange Commission that are available in the “Investors – SEC Filings” section of CNO’s website, www.CNOinc.com. Operating earnings measures Management believes that an analysis of net income applicable to common stock before the earnings of CLIC being sold, loss on reinsurance transaction, net realized gains or losses, fair value changes due to fluctuations in the interest rates used to discount embedded derivative liabilities related to our fixed index annuities, equity in earnings of certain non-strategic investments and earnings attributable to VIEs, loss on extinguishment of debt and changes in our valuation allowance for deferred tax assets (“net operating income ” a non-GAAPdebt and changes in our valuation allowance for deferred tax assets ( net operating income, a non-GAAP financial measure) is important to evaluate the performance of the Company and is a key measure commonly used in the life insurance industry. Management uses this measure to evaluate performance because these items are unrelated to the Company’s continuing operations. 76
  • 77. Information Related to Certain Non-GAAP Financial Measures A reconciliation of net income applicable to common stock to net operating income (and related per-share amounts) is as follows (dollars in millions, except per-share amounts): 2012 2013 Net income applicable to common stock 221.0$ 478.0$ Earnings of CLIC being sold (net of taxes) 31.1 (25.5) Loss of reinsurance transaction (net of taxes) - 63.3 Net realized investment (gains) losses, net of related amortization and taxes (53.0) (16.8) Fair value changes in embedded derivative liabilities, net of related amortization and taxes 1.8 (23.0) Equity in earnings of certain non-strategic investments and earnings attributable to VIEs - 9 9Equity in earnings of certain non strategic investments and earnings attributable to VIEs 9.9 Valuation allowance for deferred tax assets and other tax items (171.5) (301.5) Loss on extinguishment of debt (net of taxes) 177.5 64.0 Net operating income (a non-GAAP financial measure) 206.9$ 248.4$ Per diluted share: Net income 0.83$ 2.06$ Earnings of CLIC being sold (net of taxes) 0.11 (0.11) Loss of reinsurance transaction (net of taxes) - 0.27 Net realized investment (gains) losses, net of related amortization and taxes (0.19) (0.08) Fair value changes in embedded derivative liabilities, net of related amortization and taxes 0.01 (0.10) Equity in earnings of certain non-strategic investments and earnings attributable to VIEs - 0.04 Valuation allowance for deferred tax assets and other tax items (0.61) (1.29)( ) ( ) Loss on extinguishment of debt (net of taxes) 0.63 0.28 Net operating income (a non-GAAP financial measure) 0.78$ 1.07$ 77
  • 78. Information Related to Certain Non-GAAP Financial Measures A reconciliation of operating income and shares used to calculate basic and diluted operating earnings per share is as follows (dollars in millions, except per-share amounts, and shares in thousands): 2012 2013 Operating income 206.9$ 248.4$ Add: interest expense on 7.0% Convertible Senior Debentures due 2016, net of income taxes 12.2 1.6 Total adjusted operating income 219.1$ 250.0$j p g Weighted average shares outstanding for basic earnings per share 233,685 221,628 Effect of dilutive securities on weighted average shares: 7% Debentures 44,037 5,780 Stock options, restricted stock and performance units 2,762 2,776 Warrants 943 2,518 Weighted average shares outstanding for diluted earnings per share 281,427 232,702 Operating earnings per diluted share 0.78$ 1.07$ 78
  • 79. Information Related to Certain Non-GAAP Financial Measures Operating return measures Management believes that an analysis of net income applicable to common stock before the earnings of CLIC being sold, loss on reinsurance transaction, net realized gains or losses, fair value changes due to fluctuations in the interest rates used to discount embedded derivative liabilities related to our fixed index annuities, equity in earnings of certain non-strategic investments and earnings attributable to VIEs, loss on extinguishment of debt and changes in our l ti ll f d f d t t (“ t ti i ” GAAP fi i l ) i i t t tvaluation allowance for deferred tax assets (“net operating income,” a non-GAAP financial measure) is important to evaluate the performance of the Company and is a key measure commonly used in the life insurance industry. Management uses this measure to evaluate performance because these items are unrelated to the Company’s continuing operations. Management also believes that an operating return excluding significant items is important as the impact of theseManagement also believes that an operating return, excluding significant items, is important as the impact of these items enhances the understanding of our operating results. This non-GAAP financial measure also differs from return on equity because accumulated other comprehensive income (loss) has been excluded from the value of equity used to determine this ratio. Management believes this non-GAAP financial measure is useful because it removes the volatility that arises from changes in accumulated other comprehensive income (loss). Such volatility is often caused by changes in the estimated fair value of our investment portfolio resulting from changes in general market interest rates rather than the business decisions made by management. In addition, our equity includes the value of significant net operating loss carryforwards (included in income tax assets). In accordance with GAAP these assets are not discounted and accordingly will not provide a return to shareholdersIn accordance with GAAP, these assets are not discounted, and accordingly will not provide a return to shareholders (until after it is realized as a reduction to taxes that would otherwise be paid). Management believes that excluding this value from the equity component of this measure enhances the understanding of the effect these non-discounted assets have on operating returns and the comparability of these measures from period-to-period. Operating return measures are used in measuring the performance of our business units and are used as a basis for incentive compensation. 79 compensation.
  • 80. Information Related to Certain Non-GAAP Financial Measures The calculations of: (i) operating return on equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure); (ii) operating return, excluding significant items, on equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non- GAAP financial measure); and (iii) return on equity are as follows (dollars in millions): 2012 2013 Operating income 206.9$ 248.4$ Operating income, excluding significant items 211.0$ 236.0$ Net Income 221.0$ 478.0$ Average common equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 3,024.4$ 3,092.4$ Average common shareholders' equity 4,868.5$ 4,849.7$ Operating return on equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 6.8% 8.0% Operating return, excluding significant items, on equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 7.0% 7.6% Return on equity 4.5% 9.9% 80 (Continued on next page)
  • 81. Information Related to Certain Non-GAAP Financial Measures A reconciliation of consolidated capital, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) to common shareholders’ equity, is as follows (dollars in millions): 4Q11 1Q12 2Q12 3Q12 4Q12 Average Consolidated capital, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 2,966.3$ 3,057.1$ 3,129.9$ 2,938.8$ 2,976.9$ 3,024.4$carryforwards (a non GAAP financial measure) 2,966.3$ 3,057.1$ 3,129.9$ 2,938.8$ 2,976.9$ 3,024.4$ Net operating loss carryforwards 865.9 817.9 772.4 893.0 875.0 838.4 Accumulated other comprehensive income 781.6 808.0 990.8 1,234.4 1,197.4 1,005.7 Common shareholders' equity 4,613.8$ 4,683.0$ 4,893.1$ 5,066.2$ 5,049.3$ 4,868.5$ 4Q12 1Q13 2Q13 3Q13 4Q13 Average Consolidated capital, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 2,976.9$ 3,002.9$ 3,067.6$ 3,181.9$ 3,258.1$ 3,092.4$ Net operating loss carryforwards 875.0 855.0 815.7 970.7 965.3 890.4 A l t d th h i i 1 197 4 1 170 7 698 1 634 0 731 8 866 9Accumulated other comprehensive income 1,197.4 1,170.7 698.1 634.0 731.8 866.9 Common shareholders' equity 5,049.3$ 5,028.6$ 4,581.4$ 4,786.6$ 4,955.2$ 4,849.7$ 81
  • 82. Pro forma operating return on equity Information Related to Certain Non-GAAP Financial Measures Year ended Pro forma operating return on equity The pro forma operating return, excluding significant items, on equity, excluding accumulated other comprehensive income and net operating loss carryforwards are calculated as if the sale of CLIC and the recapture of a traditional life block by Bankers Life had been completed on January 1, 2013. The pro forma amounts were determined as follows (dollars in millions): December 31, 2013 Operating income, excluding significant items 236.0$ Operating results of the traditional life block to be recaptured 4.9 Increase in net investment income to reflect the assumed higher invested assets resulting from the proceeds of the sale of CLIC net of theassets resulting from the proceeds of the sale of CLIC, net of the recapture fee paid by Bankers Life 3.9 Pro forma operating income, excluding significant items 244.8$ Average common equity, excluding accumulated other h i i (l ) d t ti l f d 3 092 4$comprehensive income (loss) and net operating loss carryforwards 3,092.4$ Adjustment to reflect the estimated loss on the sale of CLIC (300.9) Pro forma average common equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards 2,791.5$ Pro forma operating return, excluding significant items, on equity, excluding accumulated other comprehensive income (loss) and net operating loss carryforwards (a non-GAAP financial measure) 8.8% 82
  • 83. Information Related to Certain Non-GAAP Financial Measures Debt to capital ratio, excluding accumulated other comprehensive income (loss)p g p ( ) The debt to capital ratio, excluding accumulated other comprehensive income (loss), differs from the debt to capital ratio because accumulated other comprehensive income (loss) has been excluded from the value of capital used to determine this measure. Management believes this non-GAAP financial measure is useful because it removes the volatility that arises from changes in accumulated other comprehensive income (loss). Such volatility is often caused by changes in the estimated fair value of our investment portfolio resulting from changes in general market interest t th th th b i d i i d b t A ili ti f th ti i f ll ($ i 1Q14 C t t bl 844 1$ rates rather than the business decisions made by management. A reconciliation of these ratios is as follows ($ in millions): Corporate notes payable 844.1$ Total shareholders' equity 4,710.2 Total capital 5,554.3$ Corporate debt to capital 15.2% Corporate notes payable 844.1$ Total shareholders' equity 4,710.2 Less accumulated other comprehensive income (766.2) Total capital 4,788.1$ Debt to total capital ratio, excluding AOCI (a non-GAAP financial measure) 17.6% 83