The document summarizes True Mantra, a global third-party IT support company. It was founded in 2005 and relaunched in 2015, focusing on supporting data center equipment from various OEMs. It has a global reach through direct offices and partners in over 80 countries. True Mantra aims to be a leading third-party, vendor-neutral IT support company through efficient global delivery and a focus on putting customers first.

1. … Powering your Tech Support
with Unmatched Passion !!!

2. “If you’re not serving the
customer, your job is to be
serving someone who is.”
Jan Carlzon, Former CEO of SAP Group

3. The True Mantra Story
June ’05
Founded in Ft
Lauderdale (USA)- Focus
Area : Application
Development, DB Mgmt
& Support, Third Party IT
Maintenance Services.
Sept ’10
After 4 successful years,
the operations were
suspended due to
sudden unforeseen
circumstances.
Nov ’15
True Mantra LLC was
relaunched in USA:
Renewed focus on
Global Third Party
Support for Data
Centre Equipments.
June ’16
Launch - India & Middle East Operations

4. We Are
Founded by
established
professionals
with
Combined
Global I.T.
experience
50+ yrs
Global
Reach... 80+
countries
through mix
of Direct &
Partner
Network
Envisioned
to be a
leading
Third party,
vendor
neutral , I.T.
support Co.
Strong
coverage
across
India…
offices and
spare
locations

5. Founders
Shailesh Sharma
Ft. Laureldale , Florida
Director- North America
Vijendra Shrivastava
Bangalore, India
Director- Global Sales
• 14+ Years US based IT Professional & Entrepreneur
• Director – Enterprise Data, Homes Media Solutions
• Co-Founder True Mantra LLC, USA
• 17+ Years IT Professional
• Global Sourcing specialist
• Solution Specialist for Infrastructure services
• 16+ Years Diverse Global Experience in Finance & IT
• 8 Years Finance, Private Equity/M&A at GE -USA/India
• Currently Director, Creative Group : Diversified biz group
with focus on IT Solutions, Real Estate, Finance
Ravi Churiwala
Kolkata, India
Director - Finance, Strategy, Global Partnering
• I.T. veteran with 27 yrs experience
• Specialist solution architect for I.T. Infrastructure
• Mentored startups across business verticals
Deven Shah
Kolkata, India
Director - Technology & Operations

6. Become a Global Legend
in Core I.T. Enterprise Support...
...Securing Sustained Growth
and Wellbeing for All Concerned
Our Vision

7. Enable our client
achieve excellence
in critical I.T.
support through an
efficient global
delivery model
Build a world
class, professional
team, that puts clients
first !!
Be a preferred
partner and
extended arm when
it comes to IT
support
Our Mission

8. Both in Letter and Spirit”
Every Single Time…
“Be True to All Stakeholders
The True Mantra Chant

9. Global Enterprise IT &
Spare Support
Global Deployment
L2/L3 skills
Managed IT services
Migration
Services
Datacentre consulting
I.T. Infrastructure &
Network Solution
Our Expertise

10. OEMs / Products Supported

11. Our Global Reach
INDIA USA UAE Denmark CLATAM SINGAPORE

12. India Infrastructure
Office RSL
Delhi
Pune
Mumbai
Hyderabad
Chennai
Kolkata
Bangalore

13. Zone Location Local FE FE Response
Local
Stock
Location
Spare
Response
West Mumbai Yes – 2 4 Hours Yes 4 Hours
West Pune Yes – 1 4 Hours Yes 4 Hours
West Ahmedabad Yes – 3 4 Hours Yes 4 Hours
West Vadodara Yes - 1 4 Hours NA 4 Hours
South Bangalore Yes – 3 4 Hours Yes 4 Hours
South Chennai Yes - 1 4 Hours In Progress NBD
South Hyderabad Yes - 1 4 Hours In Progress NBD
North Chandigarh Yes – 1 4 Hours In Progress NBD
North Delhi Yes – 3 4 Hours Yes 4 Hours
North Gurgaon Yes – 1 4 Hours NA 4 Hours
North Noida Yes – 1 4 Hours NA 4 Hours
East Kolkata Yes – 1 4 Hours Yes 4 Hours
FE and Stock Location

14. Global Sourcing &
Support… Full coverage in
80+ countries
ITIL certified
support delivery
platform
Analytic driven
world class spare
planning and
support
Multi -
Technology,
Multi- Platform
Multi- Location
Custom Solutioning –
Flexible
Revenue/Support
models
Why True
Mantra?
Fix First
Policy... Putiing
Customers First

15. Our Chant
Remains
“Be True to you…
in Letter and
Spirit!!”
Assured
Transparent,
Reliable Dealings
Our Promise

16. THANK YOU

17. APPENDIX

18. Head Quarter and Regional Structure
INDIA
& MEA
True Mantra
Bangalore
&
Dubai
True Mantra Solutions
APAC
True Mantra
Singapore
USA
True Manta
Florida
CLATAM
True Mantra
( TBD)
EUROPE
True Mantra
Denmark

19. India Pakistan Sri Lanka
UAE Kuwait Qatar
Saudi Arabia Oman Bahrain
Russia Ukraine Belarus
Kazakhstan
Global Territory supported by India-MEA

20. Global Territory supported by APAC
Singapore China Australia
Brunei Hong Kong Indonesia
Japan Malaysia New Zealand
Philippines Taiwan Thailand
Vietnam

21. United Kingdom Belgium Bulgaria Croatia
Czech Republic Denmark Finland France
Germany Hungary Israel Italy
Latvia Luxemburg Netherlands Norway
Poland Portugal Romania Serbia
Slovakia Slovenia Spain Sweden
Switzerland Ireland Austria All of Africa
Global Territory supported by Denmark

22. Argentina Brazil Barbados
Chile Colombia El Salvador
Guatemala Mexico Panama
Peru Venezuela Puerto Rico
Dominican
Republic
Costarica
Global Territory Supported by CLATAM

23. Global Territory Supported by North America
USA
Canada

24. Various Support Offerings by True Mantra
Hardware Service:
Server (Dell, IBM, Sun, HP, Fujitsu, Bull SGI);
Storage (EMC, Dell, HDS, HP, IBM, Compellent,
Overland etc.); Tape handling; End User Desktop
Computing
Enterprise Service/Solution:
OS Support like HP UX, Sun Solaris, Open VMS, IBM
AIX and platform support like Super Dome, Alpha
Server, Main Frame, I Series, Network Support like
Cisco, Juniper, Nortel etc.
Service Delivery Options:
Global/Country specific Annual Maintenance
Contract for Spare, Labor and Skill, T&M, IMAC and
complete End computing infrastructure maintenance