Simplesat is the fun and easy way to track CSAT and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature). Customer surveys are quick to embed in email templates or send directly from Simplesat.

1. Fun customer
surveys
Feedback
analytics
Real-time
notifications
Automated
reviews

4. ✓
✓
✓
✓
✓

5. Usually sent immediately after closing a ticket, CSAT survey
questions are used to measure a customer’s satisfaction with
a specific event or agent—not overall sentiment or loyalty
toward your brand.
NPS surveys measure customer loyalty. These surveys can be
automatically sent out every quarter, for example, and will
help you understand how your clients feel about your
business, and how likely they are to refer you to their peers.

6. NPS, CSAT, CES
Email embed,
direct embed, link
Solved ticket, every 90
days, after a purchase
When a waiter asks you “how was everything?” do you
really give them your candid feedback?
Instead, what if the restaurant owner emailed you a day
later asking for one thing they could do to improve?
Better feedback, right?
The same goes with your business.
A cohesive approach to customer surveys improves feedback
quality and response rates.

9. Build your fun and awesome survey,
including any optional follow-up
questions.
Paste the survey’s embed code directly
in your helpdesk’s solved ticket
notification emails.
From now on, your customers will have a
frictionless way to provide ticket
feedback.
Click to preview a survey!

10. Build your fun and awesome survey,
including any optional follow-up
questions.
Upload via CSV, or import and sync with
ConnectWise, Autotask, Intercom, or
Infusionsoft.
Customize the audience rule and
sending frequency, then
Click to preview a survey!

15. Use your company logo and background
Surveys work on any device
Embed in any helpdesk or signature
Send emails directly from Simplesat
Import and sync customers
Email authentication
Multi-question surveys
Fun animated rating icons
NPS (Net Promoter Score)
2, 3, 4, or 5-scale CSAT
Instant email notifications
Weekly email summaries
Feedback triggers in Zapier
Unlimited surveys
Detailed dashboard reporting
Export feedback to CSV
View feedback by customer
Team member leaderboards
Answers drilldown
BrightGauge integration
Unlimited users
Real-time testimonial publishing
Survey links to Google reviews
CSAT score website widget
Feedback popup widget
Add tags to feedback
Unlimited feedback
Feedback event history
Spam protection
Link to tickets in your helpdesk
View all features in Simplesat

16. “Simplesat just works, it’s simple and elegant and
truly understands NPS.”
“We love how simple it is to use, quick for our clients,
and the transparency of the dashboards.”
“The product hits EXACTLY the right features and
needs of a service based business without getting
bogged down in the technical.”
“I've tried other solutions before and Simplesat is the
easiest to use.”
“Simplesat has given our organization an effective
and easy-to-use tool to get crucial feedback from
our customers, partners and internal resources.”
“Really like the ability to publish comments from
clients on our website keeping it fresh, genuine and
informative for prospects.”
“Clean interface. Fantastic support. All-inclusive
pricing model.”
“Customer Service is excellent...and the icons are
great too - such an easy way to collect feedback. We
love it!”
Net Promoter Score

17. View more Simplesat success stories