2. • The practice of measuring , managing and analysing the marketing
performance of a firm so that the return on investment can be
optimised and increased is called MA
• Reasons
• Getting info related with new marketing trends
• Identifying successful programmes and evaluating their reasons for success
• Analysing trends over time
• Completely analysing the ROI of each programme
• Forecasting the outcomes
5. Importance
• Gaining a full view of customers across the channels
• Becoming more effective and proactive
• Personalising customer and market engagements
• Visualising success across enterprise
• Treating data as a strategic asset
9. Positioning- importance
• Placing the product in consumers mind
• Connects product offerings with target market
• Creates a locus in customers mind
• Providing competitive advantage
• Better serving and covering the market