The document discusses what constitutes a software project and how to successfully deliver software projects. It notes that a software project has defined requirements for time, cost, and performance. It also involves cross-organizational participation to reach a common target. The document then states that for software projects, what the customer wants is defined upfront, but what the customer ultimately gets is what is delivered. It argues that the longer a customer has to wait to receive the software, the less happy they will be with the final product. It poses how to solve this challenge of timely delivery to keep customers happy.