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INTIA Case study OF CUSTOMER CALL IN BPO

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GEETHA LATHA
GEETHA LATHA

CASE STUDY

Education
1 of 2
CASE STUDY
• Scenario 1: A customer is unhappy with a product they purchased and wants a refund. • • Scenario 2: A customer has a technical issue with a product and needs assistance troubleshooting it.

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INTIA Case study OF CUSTOMER CALL IN BPO

  • 2. • Scenario 1: A customer is unhappy with a product they purchased and wants a refund. • • Scenario 2: A customer has a technical issue with a product and needs assistance troubleshooting it.