This document provides guidance on interview skills and managing impressions during a job interview. It discusses how first impressions are formed within the first few seconds and are difficult to change. Body language, dress, grooming, and other non-verbal cues influence perceptions. The document also outlines common interview questions and tips for preparing, including researching the company, rehearsing responses, and arriving early. During the interview, candidates are advised to speak clearly, provide examples in responses, remain positive and enthusiastic.
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2. Prepare for and
succeed in an
interview
2
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3. Communication is Inescapable:
Even silence or absence is a message.
3
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4. Communication is Irreversible:
You can’t really
take back
something once
it has been said.
4
http://sakshivashist.files.wordpress.com/2012/11/take_it_back.jpg
5. Communication is Complicated:
– communication does not happen in isolation.
5
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6. You got the call
Now what?
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7. Accept the first date and time offered to you
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8. Check your documents
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9. Prepare
• research the company
• prepare a few questions
• rehearse replying to
standard questions
10. Typical interview questions
Tell me about yourself:
• Highlight:
– Skills
– Experience
– Abilities
• Related to the position
http://www.jumpintothe.net/images/contact.jpg
11. Typical interview questions
Why do you want to work here?
• Explain your interest and
motivation for wanting to
work with this employer
http://www.jumpintothe.net/images/contact.jpg
12. Typical interview questions
Where do you see yourself in
5 years?
• Tests ambition
• Align your goals to the
position and the company
http://www.jumpintothe.net/images/contact.jpg
13. Typical interview questions
Why should we hire you?
• Tie to key performance areas
• Sell your talents
• Meet the employer’s
requirements
http://www.jumpintothe.net/images/contact.jpg
14. Typical interview questions
What are your strengths?
• Communicate any special
‘abilities’
http://www.jumpintothe.net/images/contact.jpg
15. Typical interview questions
What are your weaknesses?
• Know your weakness
• How to correct weakness
• Turn your weakness into a
strength
http://www.jumpintothe.net/images/contact.jpg
16. Helpful pointers
• Get to the right place at least 30 min early
• You are being watched
• Dress appropriately
• Switch your phone off
• No chewing gum or nail biting or knuckle
cracking
• Greet people by name
• Shake hands
• Sit when asked to
• Accept water
• Manage your body and voice
• Smile
• Make appropriate eye contact
http://www.eldia.com.do/image/article/110/460x390/0/60F769D9-F46A-4C01-95C5-E2DBA44A9A10.jpeg
19. First impressions
It takes 3 - 30 seconds
http://timertopia.files.wordpress.com/2012/02/30-second-timer.gif
20. First impressions
At least half will not
change
http://www.ccrt.ch/sites/default/files/cerveau.jpg
21. First impressions
Only a third are may change their opinion after
interacting with you
http://thriveteam.files.wordpress.com/2012/06/1in3-logo-300x30011.png
22. First impressions
Less than 30% of the first impression is to do
with WHAT you say
http://www.dsaspeakyourpeace.org/downloads/how_you_say_it.jpg
23. Managing your first impression
http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
34. First impressions & body language
How you handle your body marks you as confident,
shy or arrogant
http://laserowcoach.se/wp-content/uploads/body56.jpg
37. Body language during the interview...
• Give the appearance
of energy as you
walk
• Smile
• Shake hands firmly
• Wait until you are
offered a chair
before sitting
• Sit upright and look
alert and interested
• Look the interviewer
in the eye
• Be careful for folding
hands and arms and
crossing your legs
• Do not fiddle!
http://media.tumblr.com/68ca9c62c15082c68af20499101df2b4/tumblr_inline_mhpf47Zpg21qz4rgp.jpg
38. First impressions & dressing the part
Dress to match the context: this will determine
how much you are perceived to “fit”
http://www.pamelamarkey.com/wp-content/uploads/1362273652479-Picture6.png
43. Midriff and back covered
http://img.thesun.co.uk/multimedia/archive/01756/Nicole-Scherzinger_1756969a.jpg http://www.boutique1.com/media/catalog/product/l/n/lna_238999_black_b.jpg
44. All undergarments should be hidden
http://1.bp.blogspot.com/-
NFi0_tSCpGk/T4b2qp_2HlI/AAAAAAAALLI/Ov1IvKvNMs8/s320/Saggin
g+pants+judge+jail.jpg
http://temp_thoughts_resize.s3.amazonaws.com/69/9a84499d6dcb6
844eea78b1036bb42/garterbelt.jpg
45. Conceal all cleavage
http://www.kleinepsteinparker.com/blog/wp-content/
uploads/2012/06/Tom-Ford-White-Suit.jpg
http://film-book.com/wp-content/uploads/2013/06/julianne-moore-
smiling-black-suit-cleavage-01-1024x768.jpg
46. When an interview
goes bad!
What goes wrong?
http://blogmedia.jobiness.com/wp-content/uploads/2013/02/coveringFaceSmall.jpg
47. What is PERCEPTION?
What influences perception?
http://mindbodymedicine.hk/attachments/Image/15%3D20old%3D20young%3D20woman_1.jpg?template=generic
50. What goes wrong?
Sending mixed messages
http://resume555.com/wp-content/uploads/2011/10/Interview-Nerves.jpg
We know that we are capable to
do the job.
51. What goes wrong?
Not enough attention to what the person you are
communicating with wants or expects
http://www.schoolhours.com.au/blog/wp-content/uploads/2012/08/Get-Your-Body-Language-In-Shape.jpg
52. What goes wrong?
Prejudice and stereotype (accent, gender, etc.)
http://g.gazetaprawna.pl/p/_wspolne/pliki/331000/331465.jpg
53. What goes wrong?
Power relationships
Who has the power?
http://1.bp.blogspot.com/-KoqJ6RZEN4k/TfobWnMq6qI/AAAAAAAAACM/ha7kbTjPBFw/s1600/289_WorkplaceBullies.jpg
54. What goes wrong?
Different CULTURAL ways of doing things:
• Greeting peers or older people?
– First names
– Titles
– Generic name like “aunty”?)
• Who greets first?
• Do you sit down?
• Do you knock?
• When do you enter?
• Saying thank you?
http://oneworldpeacemakerfoundation.org/wp-content/uploads/2013/06/culture-flags.jpg
55. What goes wrong?
Preconceived assumptions
http://www.lanewaves.com/wp-content/uploads/2009/03/assumenothing.jpg
56. How to fix it
http://4.bp.blogspot.com/-ZDCacEZdMHY/T_b6-VzgBNI/AAAAAAAAA9c/oUUSrGW8cMQ/s200/button-fix-it.jpg
57. Fixing it
Make a “play” for the
job– dress to it, use
appropriate language,
manage your body
58. Fixing it
Carefully monitor reactions and adapt to these
http://kundalinidotorg.files.wordpress.com/2013/05/tumblr_m5rtltehls1rtg1mfo1_400.gif
59. Fixing it
Ask questions to clarify your
understanding and theirs
61. During the interview
Some guidelines
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
62. During the interview
Don’t lie, your answers should be
truthful, sincere to the point
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
63. During the interview
Don’t answer with a simple “yes” or “no”
Explain using examples
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
64. During the interview
Don’t lose your temper, control
your emotions
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
65. During the interview
Speak as clearly as possible
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
66. During the interview
Never bad mouth or complain
about a previous employer
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
67. During the interview
Do not assume that the interviewers read
your CV in detail, tell them about yourself
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
68. During the interview
Avoid sensitive issues such as topics related
to politics and religion unless directly
linked to the job
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
69. During the interview
Sound enthusiastic about the position and
the company
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
70. During the interview
Have a few questions about the job or
company ready
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
71. During the interview
Let the interviewer raise the issue of salary
and benefits
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
72. During the interview
Thank the interviewer/s for the opportunity
and ask when you can expect to hear from
them
http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
73. If you get the job...
http://www.lifedynamix.com/articles/files/iStockAchievementB_1.jpg
74. If you get the job...
• Reply in writing
whether or not
you accept
• Be polite if you
turn it down
• Possibly Negotiate
salary
http://www.lifedynamix.com/articles/files/iStockAchievementB_1.jpg
75. If you don’t get the job...
http://mymarketability.com/wp-content/uploads/2013/07/4cs.jpg
76. If you don’t get the job...
• Be polite and gracious
• Learn what you can from the
experience
• Try to find out (or work out) why you
did not succeed and then do
something to address the issues
• Ask the company!
http://mymarketability.com/wp-content/uploads/2013/07/4cs.jpg