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Un racconto per immagini
Un servizio di formazione
Un incontro tra persone
Qualche numero
PRONTI A RIPARTIRE
UN SERVIZIO DI FORMAZIONE
Combinazione di politiche
attive e passive
UN SERVIZIO DI FORMAZIONE
Dovere (obbligo formativo)
ma anche diritto
UN SERVIZIO DI FORMAZIONE
Approccio all’utenza e
modalità di erogazione
La formazione breve:
attivazione, sensibilizzazione,
partecipazione
UN SERVIZIO DI FORMAZIONE
UN SERVIZIO DI FORMAZIONE
Competenze trasversali e
cultura professionale
Comunicare non significa solo inviare
informazioni all'indirizzo di un'altra persona.
Significa creare negli altri un'esperienza,
coinvolgerli fin nelle viscere e questa è
un'abilità emotiva (Daniel Goleman)
UN INCONTRO TRA PERSONE
CONTESTO
LE PERSONE E LE LORO STORIE
• La formazione è un valore
IL FORMATORE
• L’apprendimento avviene in un clima
favorevole
• La progettazione dell’intervento formativo deve
essere “ad hoc”
L’ALLIEVO
• Vale più la pratica che la grammatica
• Stare sui “banchi di scuola” è una sofferenza
• La formazione alla mia età è una perdita di tempo
IL CONTESTO
• Formazione obbligatoria
• Non conoscenza ed eterogeneità dei partecipanti
• Numeri elevati, tempi brevi e prefissati
LA COSTRUZIONE DELL’INTERVENTO
• Definizione di obiettivi realistici
• Selezione di contenuti e linguaggi
• Individuazione di argomenti trasversali
• Modalità comunicative diversificate (audio e video)
• Centralità della relazione
LE REAZIONI DEI PARTECIPANTI
• Rifiuto “Questa roba non serve a niente”
• Scollamento con la realtà “Sono chiacchiere la
vita in azienda è un’altra”
• Fastidio per la costrizione “Il mio tempo lo
impiegherei in un altro modo”
LE REAZIONI DEI PARTECIPANTI
• Interesse “Mi interesserebbe approfondire...”
• Coinvolgimento “Il tempo è passato velocissimo”
• Utilità “Grazie per avermi spiegato meglio...”
QUALCHE NUMERO
PERIODO 02/11/2010 - 31 /12/2012
8166 UTENTI ( 314 AL MESE)
PERIODO 21/01/2013 - 30 /06/2013:
2107 UTENTI ( 421 AL MESE)
31,66%
68,34%
26,41%
73,59%
86,64%
3,05%
8,37%
1,95%
80,45%
3,84%
15,10%
0,61%
19,97%
28,04% 28,17%
23,82%
15,88%
26,91%
28,86% 28,36%
70,23%
29,77%
76,88%
23,12%
2,41%
5,30%
44,22%
20,61% 21,63%
2,62% 2,12%
5,01%
40,61%
23,45%23,12%
2,40%
LE OPINIONI DEI PARTECIPANTI
Grazie per l’attenzione
Roberto Degiorgis
Alessandra Ciceri

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Intervento seminario pronti a ripartire 9 luglio 2013