2. Our commitment to meeting our clients’
needs and expectations is expressed in our
proposition: Valued Quality. Delivered.
To us it is a shared ideal that inspires and drives
us. To you it is our promise that the unparalleled
quality of our skills and services will deliver real
and relevant value to your processes, products
and brands.
02 Our Services
04 Energy
05 Industrial
07 Consumer Goods & Retailers
08 Toys, Games & Hardlines
08 Textiles, Apparel & Footwear
09 Food & Agriculture
09 Chemicals
11 Electrical & Electronic
12 IT & Telecom
12 Aerospace & Automotive
13 Building Products
13 Minerals
15 Medical & Pharmaceutical
16 Services & Sectors
3. 01
intertek.com Your partner in a changing world
Globalisation is changing the world, opening up new You can also be certain that your reputation is in
markets and sources of supply but also increasing safe hands. Intertek’s in-depth and far-reaching
competition. There is continual pressure to shorten expertise brings assurance to manufacturing and
production cycles and control costs to maintain operations for hundreds of companies and millions
competitive advantage. of consumers worldwide every day.
At the same time, your obligations have never been Our global reach and local presence in more than
greater. Every aspect of your business is under the 100 countries means we can deliver innovative,
spotlight and every new market and regulatory customised commercial and compliance solutions
change brings new rules and requirements. Your everywhere you do business, not just today but in
sustainability performance is an increasingly the future as well.
important factor when doing business, influencing
In a world that is constantly changing, it is reassuring
the future continuity and success of your business.
to know that professional and expert support is
With Intertek as your partner, you can pursue your always available, whenever and wherever you need
business goals in the confidence that all quality and it.
safety aspects of your products and processes are
taken care of. Our services can help you to focus
on what matters most to your business - growing
revenues, increasing market share and achieving
greater business success.
Our global reach and local
presence in more than
100 countries means we
can deliver innovative,
customised commercial
and compliance solutions
everywhere you do business.
4. 02
intertek.com
Value that’s felt in virtually every sector
and all around the globe.
Whether saving you time or money, or
enhancing your brand’s reputation, our true
value lies in the confidence our expertise gives
you to be powerful in your marketplace.
Testing Inspection Certification Auditing
Using internationally Our inspection services Intertek’s independent third- Auditing adds operational
approved methods, cover every aspect of party certification services value as well as providing
standards, equipment and your manufacturing and play a vital role in global you with assurance of your
guidelines, we test products, distribution operations trade. We lead the way with business performance and
commodities, food and raw - including factory, fast and simple processes that compliance with statutory
materials to ensure that what custody transfer, pre- and accelerate time-to-market, obligations. We can conduct
you produce or offer for in-production, random helping you to access new independent audits of
sale meets all external safety sampling, pre-shipment, geographies and product your own organization
requirements and your own and loading supervision categories and broaden your (third-party), or audit other
quality standards. - to ensure compliance revenue profile. businesses on your behalf
with country and industry (second-party).
Drawing on a complete More than 40 countries
requirements and your own
understanding of government participate in our CB Scheme, Our client-focused services
customer specifications.
regulations and the rules that a harmonised testing range from verifying
apply to your industry, we Our audits can monitor the programme that simplifies individual processes, to
can also help you to monitor integrity of your supply chain domestic certification. As third-party certification of
and optimise your processing and ensure that systems, well as certification marks management systems, to
chain and address any management and operating that include ASTA, BEAB, full supply chain inspection,
potential weak points. procedures meet expected CE, ETL, GS, S and WH, we development, safety and
standards. offer our own internationally- compliance checks. These
recognised Quality & are supplemented by training
Performance Mark for and business solutions that
products. can be customised to your
requirements.
5. 03
intertek.com A stronger proposition
Safety and quality are of the greatest importance We support authorities around the world by
to you and everyone involved in the manufacture ensuring that consumers receive the level of
and distribution of products and services. The cost protection they deserve. And we work with all
of a product or process failure is measured in more kinds of companies to ensure that their safety and
than just money. It can also do lasting harm to your quality systems and processes make the greatest
reputation. contribution to their business success.
At Intertek, we understand the different needs and With world-class expertise across the full range of
concerns that apply at each stage of the product quality and safety activities, we can do more than
chain, from the sourcing of raw materials through just help you manage risk and achieve compliance.
to the manufacture and distribution of the finished
Refining your supply chain; reducing recall;
product, and the various licensing requirements,
accelerating time-to-market; improving distribution
regulations and standards that have to be met every
- our knowledge, experience and unique set of
step of the way.
skills can help you to address your most important
Our innovative approach and client-focused commercial challenges and gain a genuine and
understanding means we can make a positive impact appreciable competitive edge in your markets.
on our clients’ sustainability performance; whether
With this, our unmatched value, we stand
that’s through verification services on product and
apart from our competitors. And coupled with
environmental performance or the contribution
unparalleled quality, we possess the stronger
we make towards improving industry and sector
proposition.
regulatory frameworks.
Outsourcing Advisory Training Quality Assurance
Outsourcing offers Our advisory services Our training programmes We share your understanding
opportunities to focus enable you to draw on offer you opportunities to that quality is as much about
your capital and human our knowledge and acquire valuable knowledge the perception of consumers
resources on core activities, understanding of global and skills from renowned as it is about controlling your
allowing you to achieve your products, technology and technical experts, scientists manufacturing processes.
commercial and technical markets to advance your and certification specialists Our testing, auditing,
goals more quickly and at a business. Our insights on the from around the world. inspection and certification
lower cost. Other benefits consumer and market trends, of your systems, processes,
We offer a wide range of
include maximisation of technology and regulatory raw materials and products
courses to help you address
talent in areas of greatest developments affecting can help you to fulfil all
issues such as the quality
return, increased capacity your business can assist expectations.
and safety of your work
for innovation, accelerated you with your research and
environment, safe equipment Quality assurance, safety
product development, development and help you
handling, product safety and and training programmes
efficiency gains and risk achieve global compliance.
process training on technical are tailored to your needs
transfer. Intertek is a world
Our expertise can also topics. We can also develop at every stage from concept
leader in devising innovative
help you to improve the programmes to address the through to distribution to
outsourcing business models
effectiveness of your business specific training needs of your help you meet industry
for functions ranging from
strategy and the performance business. standards and adopt global
corporate R&D to quality
of your processes and best practices for your
control.
business operations. business.
6. 04
intertek.com
Efficiency
from
innovation
We have a strong track
record of turning original
ideas into new solutions.
Our new oil analysis
process has been reviewed
independently and been given
formal accreditation to the
international standard ISO
17025.
Energy
The context of a changing market It is a solution that is quicker, as accurate and more
Demand for the secure and sustained supply of cost-effective than conventional analysis techniques,
energy has never been greater. New deposits of oil, providing our clients with commercial and
coal and gas are needed to offset field declines and operational advantages. The system can be widely
create growth, often in remote and inhospitable used in the field, which further enhances its appeal.
locations. Speed-to-market is essential to retain and This innovation in allocation is enabling our clients
win contracts. to cut costs, increase revenues and deliver greater
The quality we bring profitability.
As your global partner, we can help you to Our value in practice - meeting health and
understand, reduce and avoid the risks you face and environmental responsibilities
take advantage of opportunities to improve quality, The control of hazardous chemicals presents a
yield and profitability. We are at the cutting edge of challenge for many companies nowadays. Intertek
developments, testing the new breed of biofuel and helps clients to devise and implement compliance
clean energy products to establish their ecological programmes to ensure that their products
credentials. and processes meet health and environmental
Our value in practice - faster flows laws, customer protocols and corporate social
responsibility objectives. For a leading company
Many field operators are seeking ways to share
that provides products and services for hospitals,
infrastructure for transportation of hydrocarbons
our work involved supporting training, testing, data
within pipeline systems. We have worked closely
collection and surveillance activities everywhere that
with some of the major oil companies to develop
their components and products are manufactured
better ways to analyse crude oils from offshore
and sourced. Our service has given our client the
production fields. Our services have enabled these
competitive edge they desired through greater
clients to organise distribution using common
transparency and more effective management of
pipelines.
their supply chain. As a result, they can provide
Intertek has developed a ground breaking approach proof of compliance with all legal and customer
that uses near infra-red to conduct pipeline crude requirements and address any issues as soon as they
oil analysis in combination with predictive software. arise.
7. 05
intertek.com
This leading energy company
was delighted to save on
cost and release their supply
vessel in the Gulf of Mexico
one week early thanks to the
expertise we were able to
provide.
Speed
from
expertise
Industrial
The context of a changing market and production of components and oversaw their
Capital expenditure on new facilities is increasing assembly on-site. The installation proceeded so
in certain regions of the world. At the same time quickly that the platform was ready for operation
improving output efficiency from existing assets ahead of schedule, providing significant cost savings
remains a priority for many businesses. for our client. The overall construction process was
also much safer.
The quality we bring
Our value in practice - meeting quality and
Using our in-depth knowledge of the oil, gas,
reliability requirements
petrochemical, power, renewable energy, civil
and infrastructure fields, we can provide you Safety, reliability and performance are critical for
with optimised supply chain and asset integrity any company, and in order to achieve this, a major
management solutions to help you achieve energy company contracted Intertek Moody as the
productivity gains. With our global network, we sole supplied quality surveillance provider for their
have the local know-how to support the large-scale major capital expansion facility project.
public infrastructure projects expected in coming We assisted our client on the entire project
years. through input in supplier selection, development
Our value in practice - producing the best of a project execution plan, conducting all global
results vendor inspections as well as the provision of a
communication and document control system.
Companies involved in on-site manufacturing
Having qualified and professional services at hand
and remote assembly are always looking for ways
provided our client with confidence that their
to make processes more efficient and to reduce
equipment met agreed quality standards.
the associated risks. Sophisticated data capture
and measurement and advanced laser scanning In addition, the many major engineering houses
technology are the solution, and with our specialist involved in the project utilized Intertek Moody’s
expertise, Intertek is a leader in this field. This is the services exclusively on a multitude of purchase orders
reason why we were engaged by one of the world’s for equipment, helping ensure that the worldwide
leading energy companies on the construction of execution of work stayed within our client’s time
a new offshore platform in the Gulf of Mexico. We limits and quality expectations.
helped plan the project, assisted with the design
9. Consumer Goods & Retailers
The context of a changing market Our value in practice - higher quality in store
Globalisation has transformed the world’s consumer When one of the industry’s biggest names wanted
goods and retail markets. Goods travel thousands to improve their quality control procedures in various
of miles to reach the consumer. As a result, your countries, they chose to work with Intertek. Our
manufacturing and distribution operations can ability to support global trade combined with an
involve multiple suppliers and agents, all of whom on-the-ground presence allows genuine insight and
must be inspected locally to ensure that your internal understanding of local cultures and operations.
and external standards are met. At the same time,
Our solution balanced global and local concerns.
consumers expect an ever greater choice of products
Multi-disciplinary quality assurance teams worked
and at an ever lower cost.
closely with the client in each location to analyse
The quality we bring the supply chain and strengthen local quality control
We understand the complex operational and procedures at source. Our innovative database
regulatory challenges that you face and their technology provided transparency and allowed rapid
implications. Our solutions integrate safety, quality analysis and correction of problems in supply before
and compliance into every aspect of your business. they could reach the shelf.
Fewer problems mean reduced costs for our client
and greater satisfaction for their consumers. These
improvements are also helping to protect the
company’s worldwide reputation and global brand
value.
Security
from
technology
Our virtual database tools
provide 24/7 transparency and
allow rapid real-time analysis
and documentation of field
data, helping us to deliver
immediate solutions and
recurring benefits for clients.
10. 08
intertek.com Toys, Games Textiles, Apparel
& Hardlines & Footwear
The context of a changing market The context of a changing market
Concern over the safety of toys and games Carcinogenic dyes in textiles are just one example
made in other countries, particularly those in of the safety and environmental concerns that
the developing world, has increased demand for are driving new regulation in this market. On the
independent assurance of quality and safety. New commercial side, counterfeiting is a constant threat,
regulations such as certification and third-party especially for premium brands.
testing requirements, limits on the use of certain
The quality we bring
raw materials and other provisions mean that your
compliance environment is constantly changing. Our testing, inspection, certification and quality
assurance services can help you minimise the risks
The quality we bring you face and protect your interests as well as those
We can help you to make sure that your products of consumers. We perform evaluations at all stages
meet new standards for design, quality and of development and production and test finished
performance and fulfil consumers’ expectations. products for maximum reassurance. With our global
Our proprietary certification programme provides a network, our services can be provided wherever
branded trust mark that is globally recognised. you need them, from manufacturing sites to buying
offices.
Our value in practice - playing safe
When one of the most recognised brands and Our value in practice - getting a grip on product
largest corporations in the world moved into quality
manufacturing and marketing toys for children, For premium brands, any customer return is a
they recognised it was time to invest even further serious matter. We worked with the owner of some
care and consideration in product safety. They chose of the most prestigious names in global retail to help
Intertek because they wanted a service provider them focus on quality and be more proactive in their
that could appreciate their concerns and meet their management of suppliers. By transferring our expert
needs on a global scale, not only for today but for knowledge and skills, we helped our client to drive
tomorrow as well. improvements in supplier performance.
We have worked closely with our client for many As is often the case with luxury brands, the company
years to ensure that safety is built into the design was sourcing from nearly 100 different suppliers and
of every one of their products. Nothing is left to in small quantities. An initial monthly analysis of the
chance. We have researched millions of records to quality of supplied goods revealed an unacceptably
identify which toy features are most likely to cause high failure rate. Through training and root cause
injury and conducted predictive analysis to assess analysis, we helped our client to spot the most
how toys might be used in and outside of play. Each frequent defects, take control of the situation and
toy is subjected to rigorous testing to ensure its implement changes. Our latest analysis of product
appropriateness. quality shows a three-fold reduction in the failure
rate.
Our responsibilities extend to the policies,
procedures, requirements and specifications that
cover all products and product lines for children
in the countries where our client operates. We
have developed customised training for our client
and all of their suppliers as well. The results speak
for themselves - not one incident to date; no
reputational damage; lots of happy children.
Product
safety from
excellence Zero injuries have been reported following
the implementation of our meticulous
quality and safety programme for toys
marketed by this global client.
11. 09
intertek.com Food & Agriculture Chemicals
The context of a changing market The context of a changing market
The importance of food provenance is a To be competitive today, your production processes
fundamental long-term consumer trend. Consumers must be lean and efficient without cutting corners
want to know more about what they are eating on safety. There is also pressure to produce or use
and where it has come from. They are often willing the most environment-friendly chemicals and which
to pay a premium for the most healthy and ethical at the same time have to be safe to humans.
choices.
The quality we bring
The quality we bring With expertise in every area from R&D to
We can provide you with competitive advantage manufacturing and distribution, we can help you to
by assessing and certifying the quality and safety adapt your value chain and compliance programmes
of your systems, processes and products. We can to this environment. Our outsourcing solutions can
also confirm the appropriateness and integrity of assist you in managing your cost base and help you
your production and distribution methods. We offer to enhance innovation as well. Experienced and
global quality and safety solutions and best practices highly qualified inspectors, scientists and engineers
for every aspect of your business, from field to fork. who can provide rapid and authoritative answers to
your needs staff our chemical testing laboratories.
Our value in practice - the perfect ingredients
With thousands of suppliers dispersed across the Our value in practice - driving innovation
globe, it is a major operation for food and beverage Within the automotive industry, tough and flexible
companies to conduct regular on-site quality and plastics called polyolefins are prized for the
food safety audits. Managing multiple service significant cost and weight savings they contribute
providers brings its own challenges as well. Our to car design, assembly and ‘in service’ life. In
client wanted to outsource this responsibility to a one of the biggest ever laboratory outsourcing
single supplier that could provide global consistency contracts, we work with one of the world’s
of method and reporting as well as deliver financial leading manufacturers of plastics who supplies the
benefits through economies of scale. They also automotive industry. We provide quality control
wanted to minimise any disruption to their day-to- for their manufacturing plants to assure product
day operations. consistency, plant reliability and drive cost leadership.
Having worked extensively with Intertek over the We’ve subsequently expanded our involvement
years to improve the traceability, transparency in this area to include polymer processing and all
and sustainability of their food chain, our client testing activities specifically for the automotive
knew that they could trust us to deliver. They also market. A rapid response in human and capital
recognised the value of our industry focus and resources was required to maintain continuity and
local presence worldwide. Our local teams worked provide the cost and speed-to-market benefits that
closely with suppliers in each location to review our client had targeted to secure their commercial
their operations and advise any corrective action position and provide them with the capacity to
required. We have raised the compliance level up to expand further.
the required standard at each point in our client’s
global supply chain. Our sole supplier model has also
delivered on expectations of substantial operational
cost savings.
Within nine months we had established
Success the testing methodology and installed
the necessary resources, which included a
from specialised large-scale injection moulder,
response ahead of schedule.
13. Electrical & Electronic
The context of a changing market Our value in practice - energising process
Many evolving regulations are focusing on climate performance
change and environmental impact throughout China has become one of the world’s biggest supply
the product life cycle. Consumers want products markets and we have worked with local companies
that are energy efficient, not just safe and reliable. to help them compete on the global stage. We
These trends are global, but consumer attitudes and contributed expertise in multiple areas for one of
regulatory requirements differ by region. the world’s largest manufacturers of white goods.
By assisting design and R&D and providing training
The quality we bring
to raise levels of internal capability, we helped
We can help you to understand and satisfy the our client make and market better products at a
different rules and expectations you face, across all much faster rate. This has enabled them to secure
product categories, everywhere you do business. In a competitive advantages in their markets and further
competitive global market, product variety provides their international growth ambitions as well.
opportunities for differentiation. Intertek’s distinctive
proprietary marks can give you competitive Our value in practice - cutting lead times
advantage by demonstrating your commitment to Fast turnaround was a priority for the largest solar
product quality and performance and providing panel manufacturer in North America. With a
consumers with additional peace of mind. US$3bn product backlog, they needed to accelerate
their product certification to overcome an expensive
bottleneck in their production process. Previously,
the path from submission to market took up to 18
months to complete. We reduced it to less than
three months, establishing a new benchmark not
just for our client but for the industry as well. With
new testing facilities being opened in North America
and China, we are set to play an important part in
our client’s future growth too.
Economy
from
streamlining
We reduced this client’s
solar panel testing process
from 18 months to 84 days.
Accelerating product delivery
by 83% has increased
customer satisfaction and
improved sales.
14. 12
intertek.com IT & Telecom Aerospace & Automotive
The context of a changing market The context of a changing market
Low-cost versions of mainstream products and new Issues such as emission levels and energy efficiency
distribution models such as the bundling of products continue to dominate the regulatory agenda.
and services offer creative ways to reach cost-
The quality we bring
conscious consumers in new markets.
Through our performance, testing and validation
The quality we bring services, among others, we can help you to
We can help you ensure that your products comply develop technologies and materials that address
with local requirements to take advantage of these environmental concerns and standards as well as
and other trends. Our safety services support global your commercial requirements. We have the ability
distribution of your products and provide worldwide to support you in every area, from the optimisation
protection for your brands. of your product life cycles to the development of the
quality management systems that you use.
Our value in practice - delivering expert advice
Our regulatory knowledge was instrumental Our value in practice - maximum speed
in helping one of the world’s fastest-growing When an automotive client wanted help in
manufacturers of own-brand IT products to increase developing an innovative fuel system to make
their market penetration. We advised this Taiwan- diesel burn cleaner and more efficiently, they chose
based client that switching to a more widely Intertek because they needed a well-equipped
recognised safety mark could strengthen their laboratory that could handle high testing volumes
competitive position in North America. By providing but also run different test programmes to the same
certification services and associated technical high standard; performing not just validation testing,
support, internal training and distributor education, but vibration and environmental assessments as
we helped our client to adopt the new mark. With well. The client also valued our ability to deliver
lead times halved, products now get to market faster instant feedback reports that could help them
and in greater volumes and testing costs have been secure a commercial advantage in their market. Our
reduced by as much as one-third. customised reporting tool allowed results to be read
directly from the engine bays 24/7.
Our value in practice - making connections
Also in North America, we helped one of the leading The range of services that we can provide in so
telecoms companies to connect with new audiences. many locations means we are ideally placed to
Our client already had 69 million customers on their support our client’s business globally. The most
national wireless voice and data network in the US, recent development is the expansion of our testing
but they wanted to target many more by inviting platform from North America into Asia Pacific and
manufacturers to increase the range of compatible Europe.
devices available to consumers. As their first Our value in practice - mission accomplished
approved independent third-party device testing lab,
As one of the biggest and best-known certifiers
we are responsible for certifying that these devices
in the aerospace industry, Intertek was the natural
comply with their technical and performance criteria.
choice to provide this service to one of the global
leaders in aerospace and defence. The company had
been working with multiple certifiers but recognised
that building a long-term relationship with a world-
class partner could increase efficiency, consistency
and provide cost savings.
Optimisation The client’s quality management system has
grown over the years, incorporating new sites and
from standards as part of its commitment to continuous
improvement. The company now has ISO 9001,
knowledge AS9100 and ISO 14001 certification across eight
facilities. Intertek was one of the first providers of
AS9100 certification and we are now among the top
certifiers in the world for this global standard.
Our IT client achieved a 50%
saving in time-to-market when they
followed our recommendation to
adopt a new quality mark; their
previous procedure took twice as
long to complete.
15. 13
intertek.com Building Products Minerals
The context of a changing market The context of a changing market
The market for green building materials is growing New technological developments are providing
rapidly. Consumers are more environmentally-aware you with the opportunities for more accurate and
and want to know that products are sustainably efficient analysis at continually improving limits of
sourced. In difficult economic times, product detection.
characteristics such as reliability and durability
The quality we bring
become all the more valuable.
With high end equipment, including advanced
The quality we bring instrumentation and both robotics and automated
We can help you to bring your product offering into systems we can offer improved precision and
line with changing market conditions and access sensitivity - not only at the point of exploration
new markets for your products. We offer evaluation, but for product testing, raw materials analysis
testing and certification for everything you make, to and environmental monitoring. This improves cost
industry standards and your own requirements. effectiveness and enhances results. In addition,
we also provide inspection of minerals shipments
Our value in practice - constructing unique
which remains a commercial priority especially
solutions
in developing economies. We provide complete
As a client-focused business we are used to moving analytical solutions for your industry.
fast to meet the individual needs of different
companies and organisations. When a US company Our value in practice - facilitating product and
wanted to test a variety of marine fire suppression process control
systems within a short space of time, we worked Mining companies require fast, accurate analysis
rapidly to get the job done in just four weeks. In for grade control at the mine-sites, process control
that time we created a purpose-built fire testing at the plant and for quality control when shipping
facility, sourced the specialist calibration equipment mineral products to customers.
required to get the best results and conducted 49
When a client in Australia asked us to perform both
full-scale fire tests, which involved four different
services our solution was to establish two dedicated
configurations of the test room.
laboratory facilities linked by common methods and
With a time frame that allowed little margin for technology. Advanced minerals laboratory robotic
error, we had to work long and hard to meet our and automated systems are highly customised and
client’s expectations, especially during the lengthy designed to meet specific laboratory requirements.
shifts of the two-week testing phase. But having An onsite laboratory at the mine carries out rapid
made a commitment to deliver, there was no chemical analysis of iron ore samples. Meanwhile
question of missing the deadline. Using our data, the a Port site laboratory performs subsequent analysis
marine industry has implemented new rules on fire and certification of all product shipments.
suppression capacity and location to provide greater
Sourcing staffing and accommodation in remote
onboard safety.
mining areas is difficult and expensive. Our
fully automated solution utilising the latest
robotic technology provides our client with rapid
sample throughput, unparalleled consistency, a
comprehensive audit trail, synchronised process
control and improved reliability whilst excluding
human error and dramatically reducing staffing
Performance numbers and OHS exposure to employees.
from systems
At our client’s remote location in
Australia our automated system prepares
and processes more than 500 tonnes
of iron ore and analyses over 275,000
samples annually with just 14 staff.
17. Medical & Pharmaceutical
The context of a changing market Our value in practice - decisive intervention
As R&D costs continue to rise and the pathway to When a top 10 global pharmaceutical company
regulatory approval becomes more difficult, time-to- had just four weeks to quantify the levels of specific
market has become a critical factor. trace metals present during three different stages
of a production process, Intertek’s reputation for
The quality we bring
troubleshooting led them to contact us immediately.
We can assist your R&D efforts and help you Our team worked around the clock with the client
to meet specific regulatory requirements for the to evaluate the issue and provide validated data
development and manufacture of new drugs and to quantify the trace metals. The challenge was
medical technologies. We support every phase of complicated by our discovery of an unknown process
the process, right up to the packaging and delivery impurity that had to be identified and removed.
of finished products. Our expertise ranges from As well as taking additional time to resolve, this
analytical testing programmes and bioanalysis of discovery made it necessary to repeat the entire
drug products entering clinical trials to certification analytical programme, to prove this impurity was
and testing of the latest medical device technology absent during the production cycle. Ultimately, our
and improving the yields of tomorrow’s surgical work ensured that drug manufacture could continue
tools. on schedule - avoiding the significantly greater costs
of delayed production for a new medicine.
Our value in practice - international regulatory
insight
Our regulatory knowledge and understanding
are also highly valued by the world’s largest
manufacturer of rehabilitation equipment for
skeletal, muscular, neurological and soft tissue
disorders. As well as providing testing and
certification services, we help our client to navigate
the labyrinth of medical regulatory standards
that apply to their products. For instance, when a
new edition of the IEC 60601 international series
of standards for electronic medical devices was
released, we were able to determine which edition
Our pharmaceutical client would be most suitable for the client’s design,
would have lost potential certification and market entry needs. Our client has
built a reputation for engineering excellence, which
revenue of US$350,000 per we are helping them to grow.
day if we had not been able
to validate their quality control
methods within the deadline
set by the regulator.
Savings
from
proficiency
18. 16
intertek.com Services & Sector Index
The services that Intertek provides meet the needs In summary, we offer:
of all kinds of organisations working in the widest
• Testing services to help you protect your
range of fields, markets and geographies. Whatever
reputation
safety or quality issues you face, we have the
flexibility and the experience to deliver the right • Inspection services to help you manage risk
solutions for your business. • Certification services to help you reach new
markets
A list of the services we offer and the sectors that
we serve within each industry area, as well as our • Auditing services to help you control operations
cross-industry services, can be found below. • Outsourcing services to help you focus on
core activities
The broad categories that cover these individual
services are explained in detail on p02-03. • Advisory services to help you advance your
business
• Training services to help you improve your
performance
• Quality Assurance services to help you
meet expectations
Cross industry services Aerospace & Automotive Environmental, Regulatory Electrical & Electronic
Advisory Services Airbags & Safety Commercial Kitchen Ventilation
Analytical Problem Solving Ballistics Industrial Inspection Components
Auditing Services Batteries Testing Inline & PAT Services Energy Storage
Certification Catalyst Testing & Optimisation Pilot Plant Services Food Equipment
Climate Change Composites Testing (NADCAP Plastics & Polymers Hazardous Locations
Consulting Services Certified) Power Handling Safety Testing Home Appliances
Corporate Social & Durability Print & Paper Testing HVAC
Environmental Responsibility EV Battery Registration & Notification Industrial Machinery
Corrosion Measurement EV Component Speciality Chemicals Life Safety
& Consultancy EV Charge Station Waste Water Treatment Luminaires & Lighting
End of Life & Waste Compliance Engine Emissions Testing Consultancy Multimedia & AV
Engineering Consultancy Engine Services Water Services Pool & Spa
Environmental Compliance Fuel System Services UN Transportation Testing Power Tools
Expert Legal Witness Lighting Consumer Goods & Retailers Renewables
Laboratory Design & Consulting Lubricant Services Accessories Semiconductor
Laboratory Outsourcing Marine Apparel Toys & Gaming
Laboratory Services Metallurgy & Materials Chemicals Wire & Cable
Legal & Insurance Personal Protective Equipment Cosmetics Energy
Life Cycle Assessment Plastics Testing Deformulation and Product Biofuels & Alternative Fuels
Management Systems Auditing Used Oil Analysis Analysis
& Certification Cargo Inspection & Testing
Vehicles Electronic & Electrical Products
Materials Analysis & Coal & Pet-Coke
VOC Testing Food & Beverage
Consultancy Distribution & Retail
Building Products Footwear Engineering & Consulting
Outsourcing
Construction Products Furnishings & Furniture Environmental & Safety
Quality Assurance
Door & Openings Gifts & Premiums Exploration & Production
REACH & RoHS Compliance
Fenestration Hardlines Flow Assurance
Services
Fire Doors Healthcare & Beauty Industrial Inspection
Registration & Certification
Fire Testing Home & Personal Care Integrity Management
Regulatory Services
Furniture Home Appliances Loss Control
Restricted & Controlled
Substances Hardware Juvenile Products Materials Consultancy & Testing
Retail, Distribution Import Hearth Products Leather goods & Luggage Metrology
Risk Management Manufactured Wood Packaging & Packaging Microbiology Consultancy
Plumbing Materials
Second Party Auditing Nuclear
Roofing Products Product & Packaging Testing
Supply Chain Management Oil & Gas
& Certification
Sustainability Chemicals Power Systems
Product, Process & System
Technical Staffing Additive Analysis Inspection Petroleum
Training Advanced Materials Product Safety Training Photovoltaic & Solar
Toxicology Air Pollution Consultancy Quality Management & Pilot Plant Services
Analysis & Testing Outsourcing Production Assurance
Cargo Inspection & Testing Soft Home Furnishings Production Chemistry
Catalysts Textiles Refining
Chemicals Analysis Toys & Games Renewable Energy
Coatings, Inks & Adhesives Wind
Engineering & Consulting
19. 17
intertek.com Intertek - the mark of quality
For more than a 100 years, Intertek has guided
clients through the challenging certification process.
Offering the broadest range of certification and
accreditation marks accepted in markets around
the world, Intertek can help clients to succeed in
new and existing markets, meet evolving regulatory
requirements and win new customers.
Food & Agriculture Industrial Electromagnetic Compatibility Textiles, Apparel & Footwear
Cargo Inspection & Certification 3D Laser Scanning (EMC) Testing Accessories
Chemicals 3D Modelling Environmental Compliance Apparel
Claim Substantiation Asset Integrity Management Services Care Labelling
Customs & Excise Support Capability Assessment Environment Qualification Chemicals
Environmental Standards Civil & Construction Extractable Leachables Testing Footwear
Exposure Assessments Condition Assessment FDA 510(k) Third Party Reviews Leather goods & Luggage
Feed Additive & Approval Dimensional Control GLP Chemical, Pharmaceutical Product & Packaging Testing
Food Contact Migration Testing Education & Training & Immunochemistry Product, Process & System
Investigation Inspection
Food Packaging Testing Engineering, Procurement
& Construction Immunochemistry Soft Home Furnishings
Food Testing
Failure Analysis & Forensic In-Vitro Diagnostic Directive Textiles
Health Claims
Investigation Kinetics™ (Integrated
Label Verification Toys, Games & Hardlines
Industrial Manufacturing Clinical Bioequivalence & PK
New Food Ingredient Safety Programme) Accessories
Assessment & Regulatory Infrastructure
Mechanical Testing of Medical Chemicals
Support Maintenance In-Service
Devices Electronic & Electrical Products
Product & Process Inspections Inspection
Medical Device Directive Furnishings & Furniture
Product Contamination & Safety Non-Destructive Evaluations
Metals & Inorganic Bioanalysis Gifts & Premiums
Quality & Safety Compliance Oil & Gas Technical Training
Microbiology of Medical Devices Hardlines
Assessments Operational Performance
to GMP Home Appliances
Quantity Determination Improvement & QHSE Training
& Consulting On-site Manufacturing Support Juvenile Products
Study Monitoring & In-Service Failure Investigation
Photogametry Packaging & Packaging
Traceability Performance & Benchmarking
Risk-based Inspection Materials
Transport, Distribution Testing
Topographic Survey Premiums Testing
& Handling Pharmaceutical Auditing
Vendor Assessment Product & Packaging Testing
Government and & Compliance Product, Process & System
Trade Services Vendor Inspection & Expediting Pharmaceutical Process Safety Inspection
Government Institutions IT & Telecom Testing Toys & Games
Cargo Scanning Central Office Equipment Process Qualification
Certification of Origin Outside Plant Equipment Documents & Tests
for Exports Mobile Star of Life Ambulance
Certificate of Quality for Exports Radio Certification
Destination Inspection of Software Toxicology & Exposure Risk
Imports Assessment
Wired Equipment
Pre-shipment Inspection Validation Services
Wireless Equipment
for Exports Minerals
Product Conformity Programme Medical & Pharmaceutical
Mineral Sample Preparation
for Exports Accelerated Stress Testing (AST)
Precious Metals Analysis
Supply Chain Security Services Accredited Persons (AP)
Inspection Programme Exploration Geochemistry
Verification Services for Minerals Environmental Services
Container, Production, Exporter/ Bioanalysis
CE Marking Ore Grade Analysis
Importer & Donor Organisation
cGMP Biopharmaceutical Mine-Site Laboratories
Analysis Coal Inspection & Testing
cGMP Pharmaceutical Analysis Minerals Cargo Inspection
Electrical Safety Testing Robotics & Automated Minerals
Laboratory Systems
20. Intertek plc
For more information
please contact us:
Americas
Intertek
2 Riverway, Suite 500
Houston
Texas 77056 USA
t: +1 713 543 3600
Europe
Intertek
25 Savile Row
London W1S 2ES UK
t: +44 20 7396 3400
Asia
Intertek
2nd Floor
The Garment Centre
576 Castle Peak Road
Kowloon
Hong Kong
t: +852 2173 8888
www.intertek.com
