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Business assurance presentation_july_2012


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Business assurance presentation_july_2012

  1. 1. Business Assurance Valentino D’Sa 1
  2. 2. Valued Quality. Delivered. Who is Intertek? Intertek provides quality and safety services that not only help customers provide quality products and services but also adds value to their business. We deliver these services through our global network and as a result have developed an unrivalled reputation for fast execution of work. 2
  3. 3. Our Heritage 1885 1896 Caleb Brett founds a marine surveying business 3 Thomas Edison establishes what is later renamed as the Electrical Testing Laboratories (ETL) 1911 Virginius Daniel Moody establishes Moody Engineering for construction and electrical engineering projects 2011 Intertek and Moody International join forces Today Intertek Today: Valued Quality. Delivered.
  4. 4. A Powerful Combination With Intertek’s and Moody’s complementary geographic footprints, expanded professional portfolio of services, and global network of experienced and qualified personnel, our combined companies will be able to better support your needs locally and globally. The world-class services provided by Intertek Moody are proven through experience and leadership as we continue to answer the needs of our customers and support them in the global marketplace. 4
  5. 5. An Extensive Global Network • FTSE 100 company in the Support Services sector • Market capitalisation at £3.3 billion • Revenue generation of over £1bn in 2010 More than 1,000 More than 100 laboratories and offices countries 30,000 people 5
  6. 6. Global and Local AMERICAS EAME 33% of Group revenue* 29% of Group revenue* ASIA 38% of Group revenue* * 2010 6
  7. 7. Our Industries Our organisation Industries we operate in Consumer Goods Aerospace & Automotive Building Products Chemical Consumer Goods & Retailers Electrical & Electronic Energy Food & Agriculture Government & Institutions IT & Telecom Industrial Medical & Pharmaceutical Minerals Petroleum Toys, Games & Hardlines Textile, Apparel & Footwear Commercial & Electrical Commodities Chemicals & Pharmaceuticals Industry & Assurance 7 What we do Testing Inspection Certification Auditing Outsourcing Advisory Training Quality Assurance
  8. 8. By the Numbers… 3rd largest Testing, Inspection, and Certification company in the world 20 years as an accredited management systems certification body 229 industry sectors for which we hold accreditation 1,000+ auditors in our global network 46,000+ management systems certificates issued worldwide 8 1 3 5 4 2 6
  9. 9. Your Goals Why are we important to you? Because we facilitate your success through… Partnership Reduced Risk We’re dedicated to supporting you at every stage of your program’s development We help you to reduce and avoid operational or environmental risks involved with your activities Added Value Focused Resources We give you more than a certificate – we give you the tools to improve your business By partnering with us, you free up valuable resources to allocate to your core competencies 9
  10. 10. Our Vision To be a leading premier global solution provider for all our customers’ auditing and management systems needs and to support their growth in the international marketplace, in support of Intertek’s Mission Statement. Add Value Act With Integrity Innovate To our customers’ products and processes, to support their global trade We act with integrity, honesty, and respect We deliver outstanding solutions to sharpen our customers’ competitive edge in the marketplace 10
  11. 11. Your Partner Beyond Certification Stage 1 Stage 2 Stage 3 BUILD CONFORM IMPROVE We partner with you to plan for certification, find management system gaps and their impact on your business Our expert auditors work with you to align the audit results with customer requirements and your business needs and objectives Insightful audits help you find and implement best practices for continual improvement SUPPORT SERVICES FOR EVERY STAGE Education and Training, Performance Model, Account Management, Second-Party Audits 11
  12. 12. Your Single Source for Auditing Solutions Beyond certification, we provide customized solutions to meet your needs Services by Requirement Services by Industry ISO 9001 Certification Aerospace ISO 14001 Certification and Environmental Auditing Automotive OHSAS 18001 Certification Corporate Social Responsibility Second-party/Supplier Auditing Training …and a variety of regional and national certifications Cosmetics Food Safety Forestry IT Service and Information Security Medical Packaging …and any other industry 12
  13. 13. Services by Requirement 13
  14. 14. ISO 9001 Certification Focus on your customers’ satisfaction. Whether you are a small business or a global corporation, ISO 9001 certification sends a clear message: you always strive to consistently provide high-quality services and products. By partnering with Intertek, you can leverage the knowledge and expertise of one of the most experienced certification bodies in the industry. 14
  15. 15. Environmental Auditing Services Environmental compliance is vital if your business is to be competitive today and remain so tomorrow. Intertek's services will provide you with thirdparty verification of your organization's green initiatives and improvements: • ISO 14001 certification • QC 080000 certification • Energy management systems auditing • Sustainability report verification • GHG validation and verification services • Think Green Initiative 15
  16. 16. OHSAS 18001 Certification Identify and control health and safety risks with a management systems approach. An occupational health and safety management system will integrate your OH&S program into your company’s existing management structure. Intertek’s expertise will help you promote a culture of workplace safety. Our knowledge and experience with OH&S issues mean we can provide an efficient certification process from start to finish. 16
  17. 17. Integrated Management Systems Using a combined or integrated approach across multiple audit criteria will help you gain efficiencies that are not achieved by auditing individual management systems. A combined audit or a fully integrated management system can bring many benefits to your organization, such as: • Lower certification costs • Fewer interruptions • Reduced documentation • Streamlined processes • More consistent objectives 17
  18. 18. Corporate Social Responsibility Solutions Honor the ethical values and respect of your stakeholders, the community, and the environment. Intertek offers a full suite of CSR solutions, empowering you to showcase your good practices while meeting customer, supplier, community, and investor requirements. • SA 8000 certification • ISO 26000 conformity services • Import Safety Intelligence program • Global Security Verification program • Workplace conditions assessment • Supplier qualification 18
  19. 19. Process Performance Analysis What things Who performs the (equipment etc.) activities and how are needed to have their qualifications complete the activities been confirmed Customer Need Customer Need Process Fulfilled What measures What documentation are used to evaluate (procedures, WI’s records) the effectiveness and is needed to ensure activities efficiency of the process occur as planned Results include: •Process measurements and relationship to the Strategic Plan •Assessment of both external and internal customer expectations •Process Risk Analysis and its impact on the desired output •PDCA cycle as it applies to the process •SWOT analysis as a report out to the management team 19
  20. 20. Second-Party Auditing Auditing your suppliers and plants against your own requirements will validate the strength of your supply chain. By finding and correcting problems before they affect the customer or end user, the audit process helps you avoid the risk of product recall, service failure, or compliance issues. Outsourcing your second-party auditing to Intertek will help keep your projects on schedule and under budget. You’ll significantly reduce the time and cost of each audit, while freeing up your personnel for other tasks. 20
  21. 21. Training Our expertise is your competitive advantage. Our educational programs range from onehour introductory webinars to five-day IRCAregistered courses. Presented by practicing auditors, these programs are designed to keep you fully informed on the latest industry requirements and best practices. 21
  22. 22. Services by Industry 22
  23. 23. Aerospace Compliance with QMS standards is a mandatory step that must be completed in order to be a qualified supplier. Your QMS certification to AS9100, AS9003, AS9110, or AS9120 provides you with the credentials needed to pursue new business opportunities, both domestically and internationally. As one of the top aerospace registrars in the world, Intertek has a unique combination of expertise and global reach that no one else can deliver. 23
  24. 24. Automotive ISO/TS 16949 certification will help you reduce the complexity of having separate programs for individual customers. A certified QMS will help you improve products and processes, which can foster improved relationships with your customers and give your business a competitive advantage. When you choose a leading registrar such as Intertek – one of the few to be contracted and approved by the IATF – you’ll gain the advantage of an efficient certification process performed by professionals with automotive industry experience. 24
  25. 25. Cosmetics New regulations require cosmetic products to be manufactured according to Good Manufacturing Practices (GMP). One way to demonstrate compliance with GMP is to implement ISO 22716:2007. ISO 22716 introduces a management systems approach to documenting and regulating the production, control, storage, and shipment of cosmetic products. With 30 years’ experience in the health and beauty industry, Intertek brings in-depth knowledge of the manufacturing processes and GMP codes to cosmetics manufacturers. 25
  26. 26. Food Safety Protect your brand with better supply chain management, from farm to fork. Intertek’s full suite of auditing services will help you monitor and optimize your food safety programs throughout the supply chain: • ISO 22000 • FSSC 22000 • British Retail Consortium (BRC) • International Food Standard (IFS) • GlobalGap • Second-Party Programs • and much more 26
  27. 27. Forestry – Sustainable Management Purchasers of wood and paper products increasingly prefer to select those that are sourced from sustainably managed forests. However, only 8% of the world's forests are certified. That makes third-party certification of your sustainable forest management practices a true competitive advantage. Intertek is an accredited certification body for the PEFC (Programme for the Endorsement of Forest Certification) schemes. We also offer FSC (Forest Stewardship Council) audits. 27
  28. 28. IT Service and Information Security Properly managed IT programs are a critical component of business success. IT is an essential business resource which must have the right processes in place in order to be successful. A management systems approach will help make these processes easier to manage, measure, and improve. Auditing and certification to ISO 20000 and ISO 27001 from Intertek will give you the tools to more efficiently manage your IT systems and networks, while minimizing security risks to the business. 28
  29. 29. Medical When speed to market is essential, we’ll help you get there faster. Our global network of experts provides fast, customer-focused auditing services for many regulatory schemes, including: • ISO 13485 / CMDCAS • ISO 14971 • MDD – Notified Body technical file review • FDA Accredited Persons (AP) inspection • FDA 510(k) Review • Japan’s Pharmaceutical Affairs Law (PAL) • and much more 29
  30. 30. Packaging We help packaging converters meet the demands of food safety. Auditing to PACsecure is a new solution for food packaging manufacturers to achieve HACCP compliance. Intertek is approved by The Packaging Association (PAC) to provide third-party PACsecure audits. Our testing laboratories also provide a wide range of services for all types of packaging materials. 30
  31. 31. Any Industry A management system is a valuable business tool for ANY organization. That’s why Intertek is qualified to provide management systems auditing and certification services in over 200 diverse industry sectors. We've provided assurance to all kinds of organizations, including manufacturers, service providers, government agencies, and non-profits. 31
  32. 32. The Extras that Add Value Process performance analysis Provides added evidence of effectiveness SWOT analysis High-level output for the management team Online client access Faster assessments and paperless reporting Seminars and IRCA-registered training Keep you informed on the latest requirements Carbon offsetting of audit activities Helps you meet your environmental targets 32
  33. 33. SWOT Analysis Strengths Weaknesses Best practices Benchmark data Present view Correction Opportunities Threats Future view Prevention High risks Non-conformance 33
  34. 34. Intertek Carbon Offset Certificate 34
  35. 35. Success Stories The Challenge: The Solution: A custom audit approach • Certification process must provide ROI • Designed a process-based model for • Need value-added results for both Bombardier and their supply base • Need to link audit results to the strategic plan • Need for risk-based auditing Aerospace • Incorporated the existing risk evaluation into the third-party audit • Utilized SWOT analysis for the presentation summary • Bombardier deployed the Intertek approach to their supply base 35
  36. 36. Success Stories The Challenge: • Need a more uniform certification process for three major standards: ISO 9001, ISO 14001, and OHSAS 18001 • Need to continually ensure safe and environmentally sound operations across 40 production facilities worldwide The Solution: A single auditing and certification provider, Intertek Moody • Transfer of existing certifications • Awareness and internal auditor training for ISO 14001 and OHSAS 18001 • Gap analyses for ISO 14001 and OHSAS 18001 where applicable • Certification coordinated through Norway, but carried out by local offices regionally placed to suit each Jotun location 36
  37. 37. Success Stories The Challenge: • Certification to be conducted for many sites in a short timeframe • Need to integrate international standards with Nestlé-specific requirements • Need a partner with a global reach and wide certification scope • Food safety management is a priority The Solution: A specialized program to help Nestlé meet their ambitious goals • Dedicated project organization • Resource development plan • Quarterly reporting • Value-added analysis • Training program • Quarterly meetings to analyze progress 37
  38. 38. Success Stories Royal Malaysian Police The Challenge: • Improve quality of service, maintaining the trust of the Malaysian public • Ensure competency and skills of police officers are up-to-date • Effectively manage infrastructure upgrades and expansion The Solution: Intertek Moody selected as preferred registrar for ISO 9001 • RMP implemented a QMS for their police training colleges and academies • Intertek Moody provides an independent assessment of the progress and measurements put in place over each audit cycle • Demonstrates a top-down commitment to being a “world-class” police force 38
  39. 39. Testimonials “Nestlé has been very pleased with the performance we receive from Intertek, both at the local level and in terms of global account management. Additionally, Intertek’s flexibility and openness to new and different approaches helps to add value through the audit process.” “Intertek's methodology has been always to improve the systems. As they always say in every opening meeting: 'An audit is not a fault-finding activity; it is an activity to find areas of improvement for a healthy business.‘” “Intertek is a major player, which we think is good for continuity. A small organization might have the expertise, but may not be available tomorrow.” Dealer’s Association of Sweden “Our employees were made to feel comfortable and valued during the audit by Intertek. We feel that they are truly WORLD CLASS AUDITORS.” 39
  40. 40. Many Benefits, One Source • Customized auditing solutions to help you meet customer and business objectives • Global coverage paired with local knowledge • Access to an expanded network of experts and cuttingedge technology • Single source for a broad portfolio of services • Over 125 years of worldwide experience • Consistent service excellence • Integrity and professionalism 40
  41. 41. Valued Quality. Delivered. 41