IMS- Hospitals interpreter management system

1. Interpreter
Management
System
Professional interpreters
must be used in all patient
care settings to promote
effective communication,
ensure quality and safety in
patient care and to minimise
potential adverse events.*
Language departments do an amazing job,
sometimes managing 100’s of different languages.
Coordinating this process can be resource intensive
and demanding. At times, language service
departments have not been equipped with the right
tools to manage bookings, predict trends or foresee
demands. IMS will simplify the complex task of
managing interpreters and their availability.
Implementing IMS can drastically reduce
administration times and costs.
Contact us now for a demonstration to see how you
can revolutionise your language services department.
“Simply excellent, a perfect combination of know-
how professional people. A company that among
other things has given Northern Health the most
sophisticated Interpreter booking system.”
Emiliano, Manager of Transculture & Language Services,
Northern Health
• Seamless integration with hospitals, Allied Health
and medical centre systems
• Analytical dashboard identifying booking life
cycles
• Reporting tools for languages, clinics, sites,
agencies, interpreters, costs and forecasting
• Simplified scheduling of interpreters by language,
date, and availability
• Ability for agency bookings to be managed
• Security controls dependent on roles such as
Manager, Coordinator, Interpreter, or Requester
• Easily manage and view unallocated bookings,
interpreter calendars, and cancelled bookings
• Interpreter one-stop solution to view their
bookings, update the status and self-allocate new
bookings
Benefits for Hospitals
*Source: http://www.health.nsw.gov.au/multicultural/Pages/Health Care-Interpreting-and-Translating-Services.aspx
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2. Manage & save costs
• No printing costs - one hospital reported they
printed 73,000 sheets of paper per year to distribute
booking information to hospital staff
• Cost module for charge back capabilities
• Fast efficient streamlined single system easy for all
staff to work with
• Detailed statistics & budget reports available in
minutes rather than days
• Easy interface to manage making iterations, unmet
and rescheduling bookings in a few clicks
One system fits all
• Great for Interpreters
• Allow Managers to manage
• Coordinate with ease
• Staff can create a request in seconds
Accessibility
• Mobile friendly
• Browser based
• No software installation required
• Secure integration
• Unlimited users
Manage people, time and budgets
• Statistics to see closed, unmet, cancelled bookings
• Budget staff with real-time statistics
• Forecast languages & periods of high or low demand
• Create meaningful reports for upper management
• Secure interface for all concerned
Remove the bottle neck
• Give staff the ability to create booking requests
• Allow interpreters to self assign bookings
• Batch allocation of bookings
• Automatic integration with patient systems reducing
data entry errors and time
• Email & SMS capabilities
• Agency integration capabilities
Coordinate bookings with speed
and efficiency
• Calendar interface to simplify bookings & manage time
• Easily update bookings
• Batch requests for sending to agencies in a few clicks
• Allocate according to interpreter’s availability
www.primaxis.com.au/ims
Manage people, time and budgetsManage & save costs
One system fits all
Coordinate bookings with speed
and efficiency
IMS is a state of the art,
purpose built, booking
management system for
managing interpreters.
Requesters are anyone in the hospital that you
require to have the ability to request an interpreter.
Interpreters have their own portal to manage their
own bookings and those in their language set.
Coordinators have an intuitive interface to
manage booking requests and assist coordinating
interpreters.
Managers can also run reports, manage users and
agencies, to name a few functions.