Your website is a living, breathing asset
It's never finished, and it requires ongoing maintenance, your website will be the first point of contact for many of your customers, so ensuring it is portraying your organisation in the right way is essential to your success.
A website has a never-ending lifecycle and is always going through re-birth. This means continuous planning, building, developing, maintaining and evaluating - all the time.
This wall chart will help you plan, build, develop, maintain and evaluate your living, breathing website - immediately and on an ongoing basusm you might also find some things you want to integrate over the quiet time through summer, ready for the new year
This document discusses Web 2.0 business models and strategies. It provides examples of typical Web 2.0 business models like creating a niche user community and selling API access or services. It emphasizes that most Web 2.0 startups get to market with 200k Euros or less by giving value for free initially. The document also outlines strategies for positioning a Web 2.0 business, driving users through bottom-up innovations, and leveraging the power law of participation to engage users at different levels.
The document discusses how corporations fail to show a return on investment from social media engagement because they do not properly align the social media strategies of different departments with the overall corporate strategy. It argues that for a social media strategy to be effective and its impact measurable, each department's social media goals must support and align with the overarching business goals of the corporation. Only by defining metrics that logically and emotionally connect social media engagement to customers and profits can corporations truly measure the impact of social media on business performance and return on investment.
Sam Fiorella - The End of Business As UsualJessie_Power
The document discusses aligning social media goals with business goals in order to measure true return on investment from social media. It states that social media metrics alone do not equal business ROI, and profits should be the ultimate measure. The document provides examples of how different departments' social media goals like customer service, sales, and marketing can align with and contribute to overarching business goals and profits.
This document summarizes an IDC white paper on measuring the business impact and ROI of using JBoss Operations Network (JBoss ON) for managing JBoss Enterprise Middleware environments. The study found that organizations using JBoss ON achieved an average 634% ROI over 3 years, with an average payback period of 5.3 months. Key benefits included more than doubling the number of Linux servers managed per administrator, from 38 to 84 on average, reducing downtime, and improving IT staff efficiency.
This document discusses the role of HR in developing an agile organization and outlines a case study for competency mapping. It describes competency mapping as identifying the key competencies within each business unit and developing detailed definitions and behavioral indicators for measurement. A multi-sprint approach was used where competencies were identified, defined, and measurement approaches developed in iterative sprints with retrospection. The goal is to assess all employees against the core competencies to identify development needs and support performance management. The program has been successfully implemented for delivery functions and will be expanded to support functions.
The document discusses Buzzient's open approach to integrating social capabilities into existing enterprise applications. It explains that Buzzient gives customers options for how to bring social visibility, actions, and engagement into apps like CRM, ERP, and loyalty programs from within the existing interfaces rather than using separate applications. Buzzient currently integrates with applications like Siebel, Oracle CRM, Salesforce, and Hubspot and can discuss a customer's specific needs.
Cisco Pulse is a solution that aims to address challenges with expert discovery and collaboration in organizations. It provides an automated people and media search capability to help employees quickly find relevant experts and information. The system captures organizational knowledge by tagging content as it moves through the network and enables frictionless collaboration through integration with unified communications. Cisco Pulse analyzes user content and media to automatically tag areas of expertise and ranks search results based on experience to efficiently locate the right experts.
Great presentation by Scott Sullivan of Buzzient on Social Media Analytics, Integration, and Loyalty Management with Buzzient embedding social media in Siebel Loyalty
This document discusses Web 2.0 business models and strategies. It provides examples of typical Web 2.0 business models like creating a niche user community and selling API access or services. It emphasizes that most Web 2.0 startups get to market with 200k Euros or less by giving value for free initially. The document also outlines strategies for positioning a Web 2.0 business, driving users through bottom-up innovations, and leveraging the power law of participation to engage users at different levels.
The document discusses how corporations fail to show a return on investment from social media engagement because they do not properly align the social media strategies of different departments with the overall corporate strategy. It argues that for a social media strategy to be effective and its impact measurable, each department's social media goals must support and align with the overarching business goals of the corporation. Only by defining metrics that logically and emotionally connect social media engagement to customers and profits can corporations truly measure the impact of social media on business performance and return on investment.
Sam Fiorella - The End of Business As UsualJessie_Power
The document discusses aligning social media goals with business goals in order to measure true return on investment from social media. It states that social media metrics alone do not equal business ROI, and profits should be the ultimate measure. The document provides examples of how different departments' social media goals like customer service, sales, and marketing can align with and contribute to overarching business goals and profits.
This document summarizes an IDC white paper on measuring the business impact and ROI of using JBoss Operations Network (JBoss ON) for managing JBoss Enterprise Middleware environments. The study found that organizations using JBoss ON achieved an average 634% ROI over 3 years, with an average payback period of 5.3 months. Key benefits included more than doubling the number of Linux servers managed per administrator, from 38 to 84 on average, reducing downtime, and improving IT staff efficiency.
This document discusses the role of HR in developing an agile organization and outlines a case study for competency mapping. It describes competency mapping as identifying the key competencies within each business unit and developing detailed definitions and behavioral indicators for measurement. A multi-sprint approach was used where competencies were identified, defined, and measurement approaches developed in iterative sprints with retrospection. The goal is to assess all employees against the core competencies to identify development needs and support performance management. The program has been successfully implemented for delivery functions and will be expanded to support functions.
The document discusses Buzzient's open approach to integrating social capabilities into existing enterprise applications. It explains that Buzzient gives customers options for how to bring social visibility, actions, and engagement into apps like CRM, ERP, and loyalty programs from within the existing interfaces rather than using separate applications. Buzzient currently integrates with applications like Siebel, Oracle CRM, Salesforce, and Hubspot and can discuss a customer's specific needs.
Cisco Pulse is a solution that aims to address challenges with expert discovery and collaboration in organizations. It provides an automated people and media search capability to help employees quickly find relevant experts and information. The system captures organizational knowledge by tagging content as it moves through the network and enables frictionless collaboration through integration with unified communications. Cisco Pulse analyzes user content and media to automatically tag areas of expertise and ranks search results based on experience to efficiently locate the right experts.
Great presentation by Scott Sullivan of Buzzient on Social Media Analytics, Integration, and Loyalty Management with Buzzient embedding social media in Siebel Loyalty
Al Shah's powerpoint presentation from the June 27 webinar from People Management magazine – People power: Sourcing brilliant ideas using social media.
Watch the webinar on demand at http://webinars.peoplemanagement.co.uk/
What needs to be done before getting started in social mediaEdelman Japan
The document provides guidance on preparing for social media by establishing the necessary foundations. It recommends:
1. Training employees on social media best practices through a certification program tailored for different audiences.
2. Understanding the target audience by analyzing conversations, behaviors, and demographics to inform engagement strategies.
3. Developing rules of engagement that establish social media policies, decision trees for moderating content, and crisis response processes tailored for each market.
4. Transforming into a social business by defining it as bridging external and internal connections, and implementing supporting people, processes, and platforms across the entire organization to drive deeper engagement and innovation.
This document provides an overview of Intermarkets VML, an integrated creative agency. It discusses the agency's vision of engaging consumers in today's digital world. The agency has a global network across the Middle East, North Africa, Europe, Asia, and the Americas. It offers full 360 services including creative, media, PR, events, and more. Case studies are provided showing the agency's work on projects like brand launches, repositions, campaigns, and crisis management for clients in various industries.
This document discusses how to build and leverage a social B2B community. It outlines key trends in social media for businesses including how social media is becoming integrated into many job roles. It also discusses different types of content that can engage communities like video, apps, and tools. Additionally, it provides tips on monitoring conversations in social networks and responding appropriately to improve customer support. Finally, it explores how to create flexible online communities using templates and metadata to group users and content.
15 Things You Can Do Tomorrow To Grow Digital PresenceThe Loud Few
The document provides an overview of 4 key digital strategies: SEO, content strategy, social media, and mobile/QR codes. It discusses each strategy and provides examples and case studies. Specific tactics are suggested that can be implemented immediately, such as keyword research and creating an editorial calendar for content strategy. The document aims to help brands improve their online presence.
Lead Generation - Presentation by Ariel Finkelstein, Founder & CEO of Kampyle at the NOAH 2012 Conference in San Francisco, Four Seasons Hotel on the 26th of June. www.noah-conference.com
How UX Strategy can bridge the gap between brand promise and customer reality, presented by Tim Loo, Strategy Director and Partner at Foolproof, Europe's leading experience design company.
The webinar presentation was first broadcast 13 December 2011.
The document discusses the concept of lean user experience (UX) design. It is inspired by lean and agile development theories and focuses on bringing the true nature of design work to light faster with less emphasis on deliverables and more focus on the actual user experience. The key aspects of lean UX discussed include cross-functional teams, continuous discovery and design experiments, establishing assumptions and hypotheses to test, rapid prototyping, and obtaining frequent user feedback to iterate quickly. The goal is to reduce waste and cycle time through techniques like defining minimum viable products and conducting usability testing to continuously learn and improve the design.
This presentation discusses business model innovation and describes a business model canvas. It provides an overview of how to describe a business model, use the business model canvas as a framework, and approach innovating an existing business model. The business model canvas is used to map out the key parts of a company's business model including infrastructure, activities, partnerships, revenue streams, and costs. The presentation also provides an example of mapping Amazon's business model onto the canvas and poses questions about its strengths, weaknesses, costs, and opportunities for innovation.
How to remove channel barriers and focus on customer experienceEpiserver
The infinite rise of marketing channels makes creating great customer experience increasingly difficult to attain. This session will show you how to break down the multichannel barriers and focus on what really matters (and converts) by serving personalised and relevant content to your customers in real time.
This document outlines an interactive marketing proposal with the following key points:
- It proposes developing an online presence and brand identity through activities like content creation, social media engagement, blogging, SEO/SEM, email marketing and pay-per-click advertising.
- An interactive roadmap is proposed that implements digital branding and lead generation across websites, blogs, forums, mobile marketing and more.
- Metrics are identified to measure outcomes like lead generation, sales, brand promotion, engagement and recall across different online channels. Regular reporting on KPIs is included.
The document discusses the future of insight delivery for marketing. It notes that insights will need to be delivered in real-time to keep up with constantly evolving consumer behavior and always-on engagement. Agencies will need to adopt a federated approach to insights that brings together both quantitative and qualitative data from various sources to tell meaningful brand narratives. This will require contextualizing insights around key business questions and human truths. The document provides an example of how Right Intel delivers insights for Kellogg by focusing on specific client needs, curating a mix of relevant content, and sharing knowledge internally in a continual process.
This document provides information about an online SAP Human Resource Management training course offered by SAPPRACTICES. The 30-day, 60-hour course is offered in online instructor-led sessions using Cisco Webex. Students have 2 months of dedicated access to an SAP server. The course covers topics such as establishing organizational structures, time and payroll management, benefits administration, and more. It is intended for professionals working with SAP HR, including functional specialists, developers, administrators and more. For registration and pricing details, students should contact SAPPRACTICES by email or phone.
Sukhchan Alliance LLC provides research, analysis, and process improvement solutions to help organizations achieve their business objectives. The company's founder and CEO, Mr. Arvinder Singh, has over 20 years of experience directing process improvement initiatives. Sukhchan Alliance helps clients conduct appraisals, identify gaps, implement improvement plans, and mentor organizations to higher process maturity levels. Some of their clients include Fortune 500 companies, government agencies, and small businesses.
Gamification Keynote - New Marketing International Congress 2012Tyler Altrup
This document provides an overview of enterprise gamification strategies for gaining customer loyalty and increasing employee performance. It discusses the engagement crisis facing many companies and how smart gamification can be used to address this by motivating behaviors. The presentation defines gamification and explains the science behind why game mechanics work to influence behavior. It outlines the four components of value for enterprises implementing gamification strategies: engage, unify, analyze, and enable. The presentation also provides an example of how one company, Badgeville, delivers a gamification platform to help businesses optimize engagement.
The document provides an overview of using metrics to make better decisions for startups. It discusses moving from tracking vanity metrics that are easy to measure to actionable metrics that matter. An example is given of a SaaS web app that tracks key metrics like sign-ups, activations and upgrades at each step. The actual baseline results are compared to assumptions, and different tests are discussed, like a video test that decreased conversions and an inspired test that increased revenue. The importance of learning faster through tests and data is emphasized, as is measuring faster and minimizing the time to get customers through the process.
This is SEO Launchpad's SEO Roadmap to Success. Over several years of working with clients big and small, we've built this Roadmap that lays out a successful monthly strategy to dominate existing search rankings and continually rank for new high-search volume phrases.
This document outlines the business benefits of enterprise communities and how to measure their impact. It discusses how communities can be seamlessly integrated into core business processes like product creation, opportunity management, and support. Metrics are proposed to measure how communities impact key areas like re-use of content, win rates, and margins. The document also addresses how to establish a social value system to evaluate people, content, and communities. It provides an example of how communities improved win rates and margins at Sun Microsystems.
Creating intelligent content: How to automate personalised, one-to-one market...Intergen
Now more than ever as organisations we need to accelerate our digital engagement and use our content intelligently, sensitively and helpfully.
One of the only ways to connect with customers is digitally, and so the challenge for us as brands is how do we deliver a relevant and engaging experience at scale? And, within that, how do we make sure that we're tailoring the right content, to reach our audiences in the right ways, at the right time?
In this webinar, we'll discuss the importance of personalisation in delivering an outstanding customer experience and the challenges marketers face when it comes to delivering true one-to-one personalised journeys. We will then look how Episerver's new Content Intelligence and Content Recommendations can, through the power of AI, help marketers gain deep content insights and automate true one-to-one, personalised marketing at scale.
The Coronavirus pandemic had a profound impact on the way we work. Almost overnight, organisations have had to learn how to work remotely – and collaborate effectively – often by the most expedient means possible.
The good news is that the flexible, remote working practices and tools that always seemed like a good idea in principle, have now been tested under extreme conditions and, in many cases, have been proven to be highly effective. To maintain the momentum and continue to realise the benefits, it's essential that we balance that flexibility and immediacy with governance and management. This is particularly true with 'easy to use' tools designed with user empowerment at their heart, such as Microsoft Teams, Zoom and others.
In this webinar, we explore common pain points and problems arising from the explosive growth of these tools and potential solutions to those problems. We will hear from Anthony Martino, IT Operations Manager at flybuys (Australia), on how they plan to balance user empowerment with effective governance and management. We will look at practical approaches available to all customers, to continue realising the benefits of flexible working in a secure, streamlined and controlled manner.
For more information visit https://www.intergen.co.nz/ReimagineWork/ #ReimagineWork
Al Shah's powerpoint presentation from the June 27 webinar from People Management magazine – People power: Sourcing brilliant ideas using social media.
Watch the webinar on demand at http://webinars.peoplemanagement.co.uk/
What needs to be done before getting started in social mediaEdelman Japan
The document provides guidance on preparing for social media by establishing the necessary foundations. It recommends:
1. Training employees on social media best practices through a certification program tailored for different audiences.
2. Understanding the target audience by analyzing conversations, behaviors, and demographics to inform engagement strategies.
3. Developing rules of engagement that establish social media policies, decision trees for moderating content, and crisis response processes tailored for each market.
4. Transforming into a social business by defining it as bridging external and internal connections, and implementing supporting people, processes, and platforms across the entire organization to drive deeper engagement and innovation.
This document provides an overview of Intermarkets VML, an integrated creative agency. It discusses the agency's vision of engaging consumers in today's digital world. The agency has a global network across the Middle East, North Africa, Europe, Asia, and the Americas. It offers full 360 services including creative, media, PR, events, and more. Case studies are provided showing the agency's work on projects like brand launches, repositions, campaigns, and crisis management for clients in various industries.
This document discusses how to build and leverage a social B2B community. It outlines key trends in social media for businesses including how social media is becoming integrated into many job roles. It also discusses different types of content that can engage communities like video, apps, and tools. Additionally, it provides tips on monitoring conversations in social networks and responding appropriately to improve customer support. Finally, it explores how to create flexible online communities using templates and metadata to group users and content.
15 Things You Can Do Tomorrow To Grow Digital PresenceThe Loud Few
The document provides an overview of 4 key digital strategies: SEO, content strategy, social media, and mobile/QR codes. It discusses each strategy and provides examples and case studies. Specific tactics are suggested that can be implemented immediately, such as keyword research and creating an editorial calendar for content strategy. The document aims to help brands improve their online presence.
Lead Generation - Presentation by Ariel Finkelstein, Founder & CEO of Kampyle at the NOAH 2012 Conference in San Francisco, Four Seasons Hotel on the 26th of June. www.noah-conference.com
How UX Strategy can bridge the gap between brand promise and customer reality, presented by Tim Loo, Strategy Director and Partner at Foolproof, Europe's leading experience design company.
The webinar presentation was first broadcast 13 December 2011.
The document discusses the concept of lean user experience (UX) design. It is inspired by lean and agile development theories and focuses on bringing the true nature of design work to light faster with less emphasis on deliverables and more focus on the actual user experience. The key aspects of lean UX discussed include cross-functional teams, continuous discovery and design experiments, establishing assumptions and hypotheses to test, rapid prototyping, and obtaining frequent user feedback to iterate quickly. The goal is to reduce waste and cycle time through techniques like defining minimum viable products and conducting usability testing to continuously learn and improve the design.
This presentation discusses business model innovation and describes a business model canvas. It provides an overview of how to describe a business model, use the business model canvas as a framework, and approach innovating an existing business model. The business model canvas is used to map out the key parts of a company's business model including infrastructure, activities, partnerships, revenue streams, and costs. The presentation also provides an example of mapping Amazon's business model onto the canvas and poses questions about its strengths, weaknesses, costs, and opportunities for innovation.
How to remove channel barriers and focus on customer experienceEpiserver
The infinite rise of marketing channels makes creating great customer experience increasingly difficult to attain. This session will show you how to break down the multichannel barriers and focus on what really matters (and converts) by serving personalised and relevant content to your customers in real time.
This document outlines an interactive marketing proposal with the following key points:
- It proposes developing an online presence and brand identity through activities like content creation, social media engagement, blogging, SEO/SEM, email marketing and pay-per-click advertising.
- An interactive roadmap is proposed that implements digital branding and lead generation across websites, blogs, forums, mobile marketing and more.
- Metrics are identified to measure outcomes like lead generation, sales, brand promotion, engagement and recall across different online channels. Regular reporting on KPIs is included.
The document discusses the future of insight delivery for marketing. It notes that insights will need to be delivered in real-time to keep up with constantly evolving consumer behavior and always-on engagement. Agencies will need to adopt a federated approach to insights that brings together both quantitative and qualitative data from various sources to tell meaningful brand narratives. This will require contextualizing insights around key business questions and human truths. The document provides an example of how Right Intel delivers insights for Kellogg by focusing on specific client needs, curating a mix of relevant content, and sharing knowledge internally in a continual process.
This document provides information about an online SAP Human Resource Management training course offered by SAPPRACTICES. The 30-day, 60-hour course is offered in online instructor-led sessions using Cisco Webex. Students have 2 months of dedicated access to an SAP server. The course covers topics such as establishing organizational structures, time and payroll management, benefits administration, and more. It is intended for professionals working with SAP HR, including functional specialists, developers, administrators and more. For registration and pricing details, students should contact SAPPRACTICES by email or phone.
Sukhchan Alliance LLC provides research, analysis, and process improvement solutions to help organizations achieve their business objectives. The company's founder and CEO, Mr. Arvinder Singh, has over 20 years of experience directing process improvement initiatives. Sukhchan Alliance helps clients conduct appraisals, identify gaps, implement improvement plans, and mentor organizations to higher process maturity levels. Some of their clients include Fortune 500 companies, government agencies, and small businesses.
Gamification Keynote - New Marketing International Congress 2012Tyler Altrup
This document provides an overview of enterprise gamification strategies for gaining customer loyalty and increasing employee performance. It discusses the engagement crisis facing many companies and how smart gamification can be used to address this by motivating behaviors. The presentation defines gamification and explains the science behind why game mechanics work to influence behavior. It outlines the four components of value for enterprises implementing gamification strategies: engage, unify, analyze, and enable. The presentation also provides an example of how one company, Badgeville, delivers a gamification platform to help businesses optimize engagement.
The document provides an overview of using metrics to make better decisions for startups. It discusses moving from tracking vanity metrics that are easy to measure to actionable metrics that matter. An example is given of a SaaS web app that tracks key metrics like sign-ups, activations and upgrades at each step. The actual baseline results are compared to assumptions, and different tests are discussed, like a video test that decreased conversions and an inspired test that increased revenue. The importance of learning faster through tests and data is emphasized, as is measuring faster and minimizing the time to get customers through the process.
This is SEO Launchpad's SEO Roadmap to Success. Over several years of working with clients big and small, we've built this Roadmap that lays out a successful monthly strategy to dominate existing search rankings and continually rank for new high-search volume phrases.
This document outlines the business benefits of enterprise communities and how to measure their impact. It discusses how communities can be seamlessly integrated into core business processes like product creation, opportunity management, and support. Metrics are proposed to measure how communities impact key areas like re-use of content, win rates, and margins. The document also addresses how to establish a social value system to evaluate people, content, and communities. It provides an example of how communities improved win rates and margins at Sun Microsystems.
Creating intelligent content: How to automate personalised, one-to-one market...Intergen
Now more than ever as organisations we need to accelerate our digital engagement and use our content intelligently, sensitively and helpfully.
One of the only ways to connect with customers is digitally, and so the challenge for us as brands is how do we deliver a relevant and engaging experience at scale? And, within that, how do we make sure that we're tailoring the right content, to reach our audiences in the right ways, at the right time?
In this webinar, we'll discuss the importance of personalisation in delivering an outstanding customer experience and the challenges marketers face when it comes to delivering true one-to-one personalised journeys. We will then look how Episerver's new Content Intelligence and Content Recommendations can, through the power of AI, help marketers gain deep content insights and automate true one-to-one, personalised marketing at scale.
The Coronavirus pandemic had a profound impact on the way we work. Almost overnight, organisations have had to learn how to work remotely – and collaborate effectively – often by the most expedient means possible.
The good news is that the flexible, remote working practices and tools that always seemed like a good idea in principle, have now been tested under extreme conditions and, in many cases, have been proven to be highly effective. To maintain the momentum and continue to realise the benefits, it's essential that we balance that flexibility and immediacy with governance and management. This is particularly true with 'easy to use' tools designed with user empowerment at their heart, such as Microsoft Teams, Zoom and others.
In this webinar, we explore common pain points and problems arising from the explosive growth of these tools and potential solutions to those problems. We will hear from Anthony Martino, IT Operations Manager at flybuys (Australia), on how they plan to balance user empowerment with effective governance and management. We will look at practical approaches available to all customers, to continue realising the benefits of flexible working in a secure, streamlined and controlled manner.
For more information visit https://www.intergen.co.nz/ReimagineWork/ #ReimagineWork
Customer Insights: It's time to get personalIntergen
During this webinar, Qassem Naim, Head of Data and Tech at FCB NZ (one of the largest global advertising agencies) joined us to discuss how excellent customer experience starts by getting personal. To do this right, it is important to understand how each customer interacts with your business. We then looked at how the Dynamics 365 Customer Insights platform can help you unify customer data from any touchpoint and personalise the buying experience for each customer through AI-driven insights and recommendations.
For more information visit https://www.intergen.co.nz/ReimagineWork/ #ReimagineWork
Working Remotely with Microsoft TechnologiesIntergen
This document summarizes working remotely with Microsoft technologies like Windows Virtual Desktop (WVD) and Microsoft Teams. It introduces the speakers and provides an agenda for the presentation. The presentation will demonstrate WVD and discuss its security, management and licensing. It will also focus on staying productive while working remotely using Microsoft Teams and Empired's Teams Rapid Enablement offer.
Intergen Convergence 2017 - Digital workplaceIntergen
Keep pace with new technology demands while ensuring data security and meeting expectations. The document discusses challenges of keeping up with multiple new platforms, cloud services, market entrants and customer/staff needs. It introduces Success Factors toolkit to help, including Dynamics 365 Field Service, Intelligent Services, a chatbot, modern apps and case studies. Upcoming sessions will provide starting steps like evaluations, quick wins and strategic planning to get started.
(1) Keeping pace with changing technology and customer expectations is challenging for Toyota, as platforms, cloud services, and competitors constantly evolve while staff and customers demand more.
(2) Safety of customer data and intellectual property must be maintained while adapting to new digital opportunities in the car buying process, as dealer visits decline but online research increases.
(3) Toyota seeks to balance its leadership position in New Zealand with understanding the customer journey, which involves both emotional and practical considerations from initial interest to ongoing ownership.
This document discusses the challenges of keeping pace with new technologies and demands across multiple areas for an organization. It mentions keeping up with new platforms, cloud services, market entrants, staff expectations, customer demands, data security, and engagement while transforming services.
This document discusses the importance of customer engagement and keeping pace with customer needs. It emphasizes understanding customers at multiple levels, from the end users to various partners in the value chain. It promotes taking a holistic approach to customer engagement by aligning the entire organization around the shared purpose of enhancing lives. Breaking large goals into smaller, more manageable pieces is recommended to make progress without becoming overwhelmed. Different tools and approaches can be used, but the focus should remain on solving customer problems. Internal customer engagement is also important to help the various groups work together successfully.
Intergen Convergence 2017 - Business transformation across the enterprise (NZ...Intergen
The document discusses business transformation across New Zealand Police. It notes that New Zealand Police has approximately 12,500 staff including 9,000 sworn officers, and has deployed 7,000 mobility devices and 4,100 tablets to frontline officers across its 12 police districts and 371 stations. It also discusses the Realtime Intelligence and Operational Deployment (RIOD) system which provides situational awareness, an Integrated Safety Response program, and collaboration between agencies with a focus on better outcomes for individuals.
Intergen Convergence 2017 - Bringing your people on the change journeyIntergen
This document discusses taking people on a change journey and the challenges of keeping pace with change. It emphasizes the importance of creating a shared vision with one's team first when undergoing transformation. While projects may be completed on time and under budget, truly embedding change and evolving culture takes significantly more time. Lastly, it notes that breaking old habits and fully embracing new ways of working can take individuals 21 days.
Intergen Convergence 2017 - Why digital transformationIntergen
Keep pace with new technologies and changing customer demands while maintaining data security. Convergence allows for faster learning and adaptation compared to competitors through empowering employees with technology to better serve customers.
Intergen Convergence 2017 - Unleash your digital enterpriseIntergen
The document discusses how every organization needs to transform into a digital business to enable future growth. It highlights that most New Zealand business leaders agree on this need for transformation but that many organizations still have limited strategies. The top barriers to transformation include lack of digital skills and leadership. While CIOs currently lead most transformation efforts, respondents felt CEOs and chief digital officers should also provide leadership.
Intergen Convergence 2017 - The future is hereIntergen
The document discusses how businesses can keep pace with changing technology and customer demands. It mentions the need to keep up with new platforms, cloud services, market entrants, staff expectations, and customer demands while also keeping data and intellectual property safe. It then discusses using learning analytics and artificial intelligence to gain insights from educational data to improve learning experiences and student outcomes.
The document discusses the challenges of keeping pace with new technologies like cloud services, platforms, and customer expectations while also keeping data and intellectual property safe. It notes that boundaries are becoming less defined as people use personal devices, cloud services, and collaboration tools in many different places. It raises questions about how to keep pace with changes while maintaining security, what is different now compared to before, whether the cloud makes things cheaper, how to learn about new technologies, and how to ensure an organization is keeping up with changes safely.
This document discusses the importance of user experience (UX) design for businesses. It notes that UX may be one of the only ways left for brands to differentiate themselves. It emphasizes that technology alone is not disruptive - not being customer-centric is the biggest threat. The document advises that to build great products, companies must focus on user behavior through UX design. It suggests evaluating teams and budgets to integrate UX practices and mindset throughout organizations.
Intergen Convergence 2017 - Data as your most important assetIntergen
This document discusses how data is an organization's most strategic asset and how to bring data to life. It outlines the organization's data journey from having data that was hard to prepare, untimely and inconsistent, to developing governance and bringing granularity, timeliness and the right metrics to measure success. The document emphasizes understanding an organization's purpose or "WHY", and how leadership can read that WHY to determine how to adjust their actions and take the right actions to achieve their goals.
Business Change Management is more than just sending out a few emails, doing a bit of training and writing a new policy. It is about understanding the things that make the business unique, working with people to find out how the change will actually affect them and how they feel about it. You can then provide them with the right information and tools to comfortably and confidently transition to the new system.
Equally, it’s not a one off, hit and run activity. Supporting people as they transition to new ways of working should be ongoing throughout the life of a project and beyond.
This approach leads to the development of a change strategy, creation and delivery of communications and training resources, and the facilitation of all staff training.
Working with people to understand their needs and then coming up with practical and creative ways to address them allows you to come up with targeted approaches to getting people on board.
It’s hard not to be inspired by someone who is actually excited and committed to change. Alternatively, change is never successful when a solution is thrown in and people feel that leaders are ‘doing it to them, not with or for them’.
Enters InterConnect, a proven approach that focuses on what your business wants to achieve and then works with your people leaders to give them the skills and confidence to support their teams through the transition. The approach is based on having conversations, providing an open forum for teams to discuss the changes and giving your leaders the knowledge and skills to maintain the drive for change.
With more than 50,000 new malware created every day organisations can no longer afford to risk the financial and reputational impacts of a security or data breach, which can be too much for a business to recover from. Because of this, IT managers face increasing scrutiny and pressure from CEOs, managing directors and boards to prove that they are keeping the organisation secure.
The changing threat landscape means organisations need to be vigilant and smarter about security. While businesses still face threats from infected devices and malware, attackers have also moved beyond that. For example, there is an increasing number of targeted email attacks with cyber criminals spending time to monitor communications so they can imitate emails that are so sophisticated that even relatively savvy users will open them.
This webinar will explore the building blocks required to ensure you have the roadmap required to best protection against cyber attacks. We will provide you with a high level view of the following topics:
· Audit and discovery – What are your weaknesses and are you compliant?
· Education – Do your employees know when not to open that attachment?
· Policy – Do you have the right policies for your industry?
· Technology – Where to start and what has changed?
Dynamics Day 2016: Microsoft Dynamics 365 first lookIntergen
The document discusses Microsoft Dynamics 365 and its features. It describes how Dynamics 365 provides a common application platform with PowerApps, Microsoft Flow, and a common data model. It can connect different business systems and data sources. Dynamics 365 includes solutions for sales, customer service, field service, operations, and more. It also discusses how users can consume Dynamics 365 through different pricing plans and licences. For existing Dynamics users, it explains they have a choice to stay on their current version or transition to Dynamics 365.
Dynamics Day 2016: CRM Field Service and Project ServiceIntergen
Steven Foster and Microsoft’s Scott Smedley look at how Field Service and Dynamics Portals can change the way you serve your customers, ensuring you provide an intelligent and data-driven engagement that empowers employees and customers.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Presentation of the OECD Artificial Intelligence Review of Germany
Intergen Website Checklist
1. YOUR WEBSITE IS A LIVING, BREATHING ASSET
IT’S NEVER FINISHED, AND IT REQUIRES ONGOING MAINTENANCE. YOUR WEBSITE WILL BE THE
FIRST POINT OF CONTACT FOR MANY OF YOUR CUSTOMERS, SO ENSURING IT IS PORTRAYING
YOUR ORGANISATION IN THE RIGHT WAY IS ESSENTIAL TO YOUR SUCCESS.
CONTENT DESIGN SOCIAL MEDIA
RETIRE OLD CONTENT UPDATE CURRENT LOOK AND FEEL CREATE A SOCIAL MEDIA STRATEGY
CREATE A CONTENT PLAN REVIEW BRAND GUIDELINES DECIDE HOW TO MEASURE SUCCESS AND ENGAGEMENT
CREATE A STYLE GUIDE REVIEW CONSISTENCY ACROSS CHANNELS ADD SOCIAL MEDIA CHANNELS TO YOUR ‘CONTACT US’ INFO
(WEB/EMAIL/SOCIAL MEDIA/ETC.)
REVIEW FOR SEO (SEARCH ENGINE OPTIMISATION) ASK YOUR CUSTOMERS QUESTIONS – AND REPLY TO
ACCURACY REVIEW AND CONSOLIDATE MICROSITES THEIR RESPONSES
USE CONCISE HEADINGS AND SUB-HEADINGS ENGAGE PROFESSIONAL PHOTOGRAPHER TO PUT TIME ASIDE DAILY TO UPDATE BLOGS AND SOCIAL
UPDATE IMAGERY MEDIA CHANNELS
CONVERT KEY MESSAGES TO VIDEO
TEST AND REVIEW WITH USERS SET UP SOCIAL SHARING FUNCTIONS ON YOUR WEBSITE
REVIEW INFORMATION ARCHITECTURE AND NAVIGATION
Did you know? Without solid, readable content, a website fails Did you know? Visual design is the attribute on which users Did you know? Over 50% of online consumers are more likely
at its most basic level - attracting and converting customers. first judge the credibility of your website. to buy from businesses they follow on social media.
STRATEGY GOVERNANCE USER TESTING
FINALISE OR CREATE A WEB STRATEGY SET UP A GOVERNANCE TEAM WITH TEST EARLY, TEST OFTEN
MONTHLY MEETINGS
REVIEW INTERNAL RESOURCES AND JOB DESCRIPTIONS KEEP TESTING EXISTING ONLINE PRODUCTS OR TOOLS
ENSURE THERE ARE CONTENT OWNERS IN PLACE TO MAKE SURE THEY STAY CURRENT
APPOINT A COMMUNITY MANAGER ESTABLISH AN EDITING WORKFLOW TO ENSURE SET UP CONTINUOUS FEEDBACK MECHANISMS AND
QUALITY OF CONTENT REAL-TIME ASSISTANCE
CREATE QUARTERLY SUCCESS METRICS
ENSURE NEW CONTENT IS INLINE WITH YOUR USE GOOGLE ANALYTICS OR SIMILAR TO TRACK PAGE
STRATEGIC GOALS USAGE AND SEARCH QUERIES
ESTABLISH EXTERNAL USER SATISFACTION GROUP
SET HIGH-LEVEL TARGETS FOR WEBSITE TRAFFIC TEST ALL RESULTS AGAINST YOUR GOALS AND STRATEGY
ENABLE ONLINE PURCHASING AND TRANSACTIONS
USE A MIX OF QUANTITATIVE AND QUALITATIVE TESTING
Did you know? An effective Web Strategy is essential to Did you know? Only around 30% of large organisations put Did you know? 50% of potential online sales are lost
providing the guidance and authority required to maintain web governance in place before releasing a new site, with because users can’t find information.
a high-quality web presence. the rest treating governance as an afterthought.
http://www.coylemedia.com/2011/05/13/useful-consumer-engagement-statistics-for-social-media-mobile/
A WEBSITE HAS A NEVER-ENDING LIFECYCLE AND IS
http://www.chromaticsites.com/blog/the-dos-and-donts-of-website-navigation-usability/
ALWAYS GOING THROUGH RE-BIRTH. THIS MEANS
http://www.craiglroth.com/Opinions%20In%20Depth%20-%20web%20governance.pdf
ONTINUO
•C US
CONTINUOUS PLANNING, BUILDING, DEVELOPING, I NG P
AT
LA
LU
THE
NN
MAINTAINING AND EVALUATING – ALL THE TIME.
http://welchmanpierpoint.com/blog/web-strategy-definition/
G • EVA
IN G • B U I L DI
NEVER-ENDING
THIS WALL CHART WILL HELP YOU PLAN, BUILD, DEVELOP, MAINTAIN AND LIFECYCLE OF
N IN
A WEBSITE
I
TA
EVALUATE YOUR LIVING, BREATHING WEBSITE – IMMEDIATELY AND ON AN
NG
N
http://EzineArticles.com/192923
AI DE
•
•M VELO
ONGOING BASIS. YOU MIGHT ALSO FIND SOME THINGS YOU WANT TO INTEGRATE
PING
OVER THE QUIET TIME THROUGH SUMMER, READY FOR THE NEW YEAR.
SOURCES
Intergen’s web strategy and user experience design services can assist you in creating the right customer experience. Our
research techniques uncover customers’ insights, behaviours and motivations. We use these to generate realistic, measurable
and relevant solutions that will improve the performance of your online channel. Email New Zealand: wallchart@intergen.co.nz
and Australia: wallchart@intergen.com.au or visit New Zealand: www.intergen.co.nz and Australia: www.intergen.com.au.