Alex Villanueva interned at Mission Control over the summer of 2016. Through surveying current users, feedback was received that the existing flight plan tool was not providing complete or accurate enough information for leadership decision making and could be improved in formatting. The goal was then set to visualize impacting projects across the company on a national and local scale, including details on impact, complexity, trends and summaries to provide totals. Next steps included training materials, various marketing practices, leveraging communication platforms, and conducting roadshows to educate users on the value of the improved interactive flight plan tool.

2. Interactive Flight Plan
Alex Villanueva
Mission Control Intern
Summer 2016

3. Professional Roadmap
START
Chicago, IL
Being involved with the INROADS Program has
lead to multiple opportunities with several
great companies

4. Understanding how to
enhance the Flight Plan
meant surveying the
current users
Some Feedback from the Survey
• “Not sure that all teams are
providing input to the flight
plan leaving gaps …….”
• “….Not complete and doesn’t
feel accurate enough to trust.
And don’t feel leadership
makes any decisions using this
info.”
• “I think the formatting could be
improved to easier summarize
locations projects…..”

5. The Mission Was Set
Visualize a way to present
impacting projects across Manheim
to focus on, but not limited to the
following:
• Active Projects on a National and Local
scale
• Impact & Complexity Level of Projects
• Monthly, Weekly, or even Yearly Trends
• Summaries of Active Projects
• Most important: Totals
Interactive Flight Plan

6. SO WHAT’S
NEXT

7. My Impact
What’s Next for the Flight Plan
Training
Mission Control will create materials
to conduct training sessions for
comprehensive understanding of
the flight plan tool
Marketing
Use of multiple Marketing practices
to distribute appropriate messaging
about the Flight Plan tool
Communication
Leveraging platforms such as Fuel,
Email, and Informative Videos –
Mission Control plans to educate
current and new users on the value
of the Flight Plan tool
Roadshows
An example of a Marketing
technique. Roadshows provide
Mission Control face time
opportunities with users