The document outlines a panel discussion on decentralization and public service delivery, focusing on questions related to the effectiveness and political motivations of different public service systems in countries like Lesotho, Morocco, and the Philippines. It probes the perceptions of citizens regarding service delivery and examines the EU's strategies to enhance equity, access, and quality of public services while addressing domestic accountability. The discussion seeks to share concrete experiences and responses related to these topics.

1. Session 3.1 Decentralisation and improved
public service delivery
Interactive Panel:
CAR, Lesotho, Morocco and the Philippines

2. Question 1
• How decentralised is public service delivery in
your country?
• What were the political motivations behind the
choice for a particular system of public service
delivery with specific decentralisation features?
(How do politicians look at public service
delivery, e.g. as a vehicle to be re-elected by
showing that they deliver services)?
• How do citizens see public service delivery? How
much societal push for better services at local
level?

3. Question 2
• What has been the overall response strategy of
the EU with regard to public service delivery?
• What “entry points” did you use to work on
issues such as improving equity, access and
quality of services?
• Did you also work on the “demand-side” for
better services and domestic accountability?
• Can you describe some of your concrete
implementation experiences?