InterCultural Elements.
expand your e-commerce. go beyond borders. sell more.
InterCultural Elements offers A-Z services, helping you overcome all challenges you face when expanding abroad.
Crg using e-commerce to expand into china australia seminar -29 jan 2014 ch...Asia Pacific Digital
Andrew Waters - CRG
Andrew is the Chairman of China Retail Group and has more than 20 years’ experience as an investment banker in China. Andrew is currently focusing on retail and logistics in China and will introduce how e-commerce can be a cost effective market entry for China.
E commerce as an entry strategy to china (fifty technology) - april 2015Kavita Kapoor
The document discusses opportunities for expanding retail businesses into China through e-commerce. It notes that China has over 1.34 billion consumers and one of the largest emerging retail markets. E-commerce is an effective way to reach consumers across China with a low-cost model. The China Retail Group provides end-to-end e-commerce solutions including sales channels, fulfillment, and customer service to help foreign retailers succeed in China. They recommend retailers understand Chinese customers, distribution, and work with a local partner like CRG that has expertise in the China market.
ISPO Academy Munich 2015 - International E-Commerce Strategies for BrandsHenning Heesen
Today´s brands are coping with traditional distributing agreements versus new channels like e-commerce and social media.
Salesupply supports over 350 brands and merchants globally with their e-commerce strategy, fulfillment and marketing activities.
In this presentation, that was presented at the ISPO 2015 in Munich we show the international challenges of brands, examples of good and bad web shops and 3 e-commerce strategies that brands can adapt to monetize their existing brand value or grow international.
Today’s retail environment is highly influenced by new digital models which are becoming more mainstream, as consumers enjoy higher internet penetration and seek more convenience and value, as well as choice, personalized offers, and great service.
This presentation demonstrates the most prominent trends in the e-commerce industry. This is an Executive Summary version of the presentation. To view the entire presentation, please contact Carmelon Digital Marketing.
Mike Duncan provides strategies for effective e-commerce, including driving traffic through search engine optimization, paid search, shopping networks, and social media. He recommends personalizing the customer experience through customer reviews, personalized recommendations, segmentation, and mobile optimization. Key tactics include on-page SEO, link building, site navigation, buying guides, loyalty programs, and international expansion.
Commerce involves the exchange of goods and services between entities. E-commerce refers specifically to commerce conducted electronically over computer networks like the Internet. It allows buyers and sellers to connect directly, reducing costs. While traditional commerce involves manufacturers, distributors, wholesalers and retailers before reaching customers, e-commerce can connect businesses and consumers directly. The main types of e-commerce are business-to-business, business-to-consumer, business-to-employee, and consumer-to-consumer.
Crg using e-commerce to expand into china australia seminar -29 jan 2014 ch...Asia Pacific Digital
Andrew Waters - CRG
Andrew is the Chairman of China Retail Group and has more than 20 years’ experience as an investment banker in China. Andrew is currently focusing on retail and logistics in China and will introduce how e-commerce can be a cost effective market entry for China.
E commerce as an entry strategy to china (fifty technology) - april 2015Kavita Kapoor
The document discusses opportunities for expanding retail businesses into China through e-commerce. It notes that China has over 1.34 billion consumers and one of the largest emerging retail markets. E-commerce is an effective way to reach consumers across China with a low-cost model. The China Retail Group provides end-to-end e-commerce solutions including sales channels, fulfillment, and customer service to help foreign retailers succeed in China. They recommend retailers understand Chinese customers, distribution, and work with a local partner like CRG that has expertise in the China market.
ISPO Academy Munich 2015 - International E-Commerce Strategies for BrandsHenning Heesen
Today´s brands are coping with traditional distributing agreements versus new channels like e-commerce and social media.
Salesupply supports over 350 brands and merchants globally with their e-commerce strategy, fulfillment and marketing activities.
In this presentation, that was presented at the ISPO 2015 in Munich we show the international challenges of brands, examples of good and bad web shops and 3 e-commerce strategies that brands can adapt to monetize their existing brand value or grow international.
Today’s retail environment is highly influenced by new digital models which are becoming more mainstream, as consumers enjoy higher internet penetration and seek more convenience and value, as well as choice, personalized offers, and great service.
This presentation demonstrates the most prominent trends in the e-commerce industry. This is an Executive Summary version of the presentation. To view the entire presentation, please contact Carmelon Digital Marketing.
Mike Duncan provides strategies for effective e-commerce, including driving traffic through search engine optimization, paid search, shopping networks, and social media. He recommends personalizing the customer experience through customer reviews, personalized recommendations, segmentation, and mobile optimization. Key tactics include on-page SEO, link building, site navigation, buying guides, loyalty programs, and international expansion.
Commerce involves the exchange of goods and services between entities. E-commerce refers specifically to commerce conducted electronically over computer networks like the Internet. It allows buyers and sellers to connect directly, reducing costs. While traditional commerce involves manufacturers, distributors, wholesalers and retailers before reaching customers, e-commerce can connect businesses and consumers directly. The main types of e-commerce are business-to-business, business-to-consumer, business-to-employee, and consumer-to-consumer.
The document discusses the importance of business planning and outlines various components that should be included in a business plan. Key points include that a business plan describes the business, its objectives, strategies, market, and financial forecasts. It explains that business planning helps identify potential issues, structure finances, focus development efforts, and measure success. The document also provides details on common sections in a business plan like executive summary, products/services, marketing, operations, management, and financial plan.
B2C and B2B eCommerce and Shops for SMEs and Agencies in 24hLukas Hertig
eCommerce is a key part of digital transformation. Together and with the University of Applied Sciences Northwestern Switzerland, I'm presenting how SMEs and Agencies can jointly use technology like cloud computing, WordPress or WooCommerce to get started quickly. In addition, I show a case study of a Wine Shop that got up and running in less than 24h - by using Plesk, WordPress and WooCommerce - for both B2C and B2B customers.
The document discusses value-based selling versus price-based selling. It defines value-based selling as positioning a product or service based on value factors beyond just price. These include quality, delivery timeliness, regulatory compliance, and connecting solutions to customer needs. The document advises crafting value statements, solution messages, and target messages to communicate these value factors. It also stresses the importance of understanding customer needs through a needs analysis to link value propositions to benefits that justify the price.
One key success factor in cross-border eCommerce is to localize their site. Localizing means more than just translation, as you will learn in your report.
[Webinar] RollWorks & Drift: The ABCs of ABMRollWorks
You decide to add account-based marketing to your existing demand gen marketing strategy. You have the budget for it and you’ve even pulled together a few lists of great accounts to target. You set up a few amazing, hyper-targeted campaigns, send them out into the world, and…
…nothing happens. Well, technically something happens: you lose your budget.
It’s not your fault. You targeted some awesome accounts. The problem is they weren’t the right accounts for your business.
So we’ve brought together Mark Kilens (VP, Content and Community, Drift) and Ali Biggs (Director, Brand & Product Marketing, RollWorks) to show you how to make sure your ABM strategy is targeting the right accounts and generating serious ROI.
Join these two seasoned marketing pros for a one-hour, LIVE webinar and learn how to:
-Create an ideal customer profile (ICP) and build a target account list (TAL) for your business
-Find and engage your ideal accounts and buyers
-Convert the leads that come to your site from your ABM campaigns
The document describes World Wild Brands as providing a complete product sourcing solution for e-commerce businesses. It details various types of wholesalers included like dropshippers, light bulk, volume, and liquidation wholesalers. The platform also provides built-in market research tools and the ability to save, print, and export research. Updates are provided daily. The focus is on educating users through a new program called "The Whole $ale" which includes video courses, workbooks, and bonuses like reports and discounts. It aims to teach users how to successfully source products and build an e-commerce business.
The document provides an overview of various marketing strategies and tactics, including networking, social media, website optimization, public relations, market research, creative marketing ideas, and evaluating marketing effectiveness. Specific recommendations and resources are given for tools like Facebook, LinkedIn, analytics, stock photos, and design platforms.
The document provides information about a sales training program. The 3 main points are:
1. The sales training program covers various topics to help participants improve their sales skills including product knowledge, sales flow, market research, cold calling, sales meetings, the art of selling, follow up, proposal knowledge, and CRM training.
2. The sales flow section outlines the step-by-step process including analyses before sales, sales, and after sales. It discusses strategies for research, approaches, and dealing with rejection.
3. The document provides tips for lead generation including warm contact sources like alumni and networking events, as well as strategies for cold calling like having a clear purpose and being prepared with potential meeting dates
RPL is a translation company that provides accurate translations between English and French. Their mission is to translate documents in technical, commercial, and other fields with a focus on information technology, automotive, training, and other industries. RPL aims to produce flawless, high-quality translations using best practices such as thorough terminology research and self-revision. They strive for 100% client satisfaction and have maintained a loyal client base. RPL works efficiently using methods like computerized terminology databases and electronic document sharing. They turn down work only if they cannot guarantee quality due to being overloaded. RPL aims to improve customer service systems and broaden their client base, especially in information technology.
Speurders.nl is a Dutch classifieds website launched in 2004 as a sub-brand of De Telegraaf newspaper. It took a "best of both worlds" approach, combining the simplicity of classifieds with some features from auction sites like verified sellers. Through acquisition of other classifieds databases and extensive marketing, Speurders.nl was able to quickly gain market share. While initially generating revenue only through promotion fees, the document discusses future plans to introduce listing fees as the site grows in order to achieve a sustainable business model.
How to leverage E-E-A-T to boost your international expansionGemma Fontane
To leverage E-E-A-T and boost international expansion, a website should create quality, localized content for each target market by doing in-depth keyword research and transcribing rather than just translating content. The website should also become an expert in its field for each region by exploring cultural differences, getting mentions from local influencers, and demonstrating its expertise through topic clusters and author pages. Building trust is also important, so the website should offer popular payment methods, reliable customer service, and transparency about its operations to appear legitimate to international users.
5 Simple Steps to Building an Outbound Growth MachineSales Hacker
Sales Hacker & Growlabs Webinar:
5 Simple Steps to Building an Outbound Growth Machine
Panel:
Ben Raffi - CEO & Co-founder, Growlabs
Scott Barker - Head of Partnerships, Sales Hacker
What You'll Learn:
- How to identify who you should target
- How to find these people
- How to build a communication strategy to engage them through multiple channels
- How to move them down the funnel faster and close bigger deals
- How to scale your process to increase sales and productivity by 5x
Visit SalesHacker.com for more actionable and educational sales content.
Hana Abaza (Shopify Plus) - How to build your revenue engine for Series AStartupfest
Understanding how to scale growth in SaaS and can make (or break) your ability to boost revenue. It comes down to three things: people, process and tools. How do you structure your marketing and sales teams? What are processes do you need? What tools should you use? How do you measure impact?
Key takeaways for this session include:
- Three phases of building a team and how to structure your funnel at each stage
- How a tight marketing ops process can be a competitive advantage
- How to bridge the gap (or avoid it in the first place) between marketing & sales
- What key metrics show the efficiency of your funnel operations
Text 0 discusses using eBay's "What's It Worth?" tool to find useful information about an item such as average selling price and volume of recently sold items to help determine pricing.
Text 1 advises setting a low opening bid to start bidding and potentially increase the final selling price, as buyers are more likely to bid if there are already bids on an auction.
Text 5 stresses the importance of clear, well-lit photos from various angles to accurately showcase an item and attract buyers.
EUROPAGES is a B2B marketing platform that provides solutions to help businesses get found online, transform website visitors into buyers, and measure return on investment. It has over 2.6 million listed companies, 33 million annual visitors, and 62 million annual searches covering 21 business sectors. Paid membership packages provide increased visibility, traffic to members' websites, and tools to optimize company profiles, product catalogs, and measure performance.
EUROPAGES is a B2B marketing platform that provides solutions to help businesses get found online, transform website visitors into buyers, and measure return on investment. It has over 2.6 million listed companies, 33 million annual visitors, and 62 million annual searches covering 21 business sectors. Paid membership packages provide increased visibility, traffic to company profiles and websites, and tools to optimize results, while free listings also allow basic online presence.
EUROPAGES is a B2B marketing platform that provides solutions to help businesses get found online, transform website visitors into buyers, and measure return on investment. It has over 2.6 million listed companies, 33 million annual visitors, and supports multilingual content translation and referencing in 15 languages to maximize a company's potential reach. Paid membership packages provide more effective strategies than free listings, with increases in visibility, targeted displays, and website visits.
Buzzword bingo: The real deal behind omnichannel, personalization and headlessMagnolia
Personalization. Omnichannel. Headless.
What's behind these buzzwords and how can you use them to your advantage? We lay out some some practical insights to guide your e-commerce projects, explain why these buzzwords matter, and use concrete examples to show what you can achieve with them.
Chapter 2: Your first translation assignment.Circa Lingua
Learn how to deal with your very first translation assignment. From the first step on how to get your business ready until the last stage on post-purchase phase. A guide full of tips that can be implemented from the beginning of your professional career.
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The document discusses the importance of business planning and outlines various components that should be included in a business plan. Key points include that a business plan describes the business, its objectives, strategies, market, and financial forecasts. It explains that business planning helps identify potential issues, structure finances, focus development efforts, and measure success. The document also provides details on common sections in a business plan like executive summary, products/services, marketing, operations, management, and financial plan.
B2C and B2B eCommerce and Shops for SMEs and Agencies in 24hLukas Hertig
eCommerce is a key part of digital transformation. Together and with the University of Applied Sciences Northwestern Switzerland, I'm presenting how SMEs and Agencies can jointly use technology like cloud computing, WordPress or WooCommerce to get started quickly. In addition, I show a case study of a Wine Shop that got up and running in less than 24h - by using Plesk, WordPress and WooCommerce - for both B2C and B2B customers.
The document discusses value-based selling versus price-based selling. It defines value-based selling as positioning a product or service based on value factors beyond just price. These include quality, delivery timeliness, regulatory compliance, and connecting solutions to customer needs. The document advises crafting value statements, solution messages, and target messages to communicate these value factors. It also stresses the importance of understanding customer needs through a needs analysis to link value propositions to benefits that justify the price.
One key success factor in cross-border eCommerce is to localize their site. Localizing means more than just translation, as you will learn in your report.
[Webinar] RollWorks & Drift: The ABCs of ABMRollWorks
You decide to add account-based marketing to your existing demand gen marketing strategy. You have the budget for it and you’ve even pulled together a few lists of great accounts to target. You set up a few amazing, hyper-targeted campaigns, send them out into the world, and…
…nothing happens. Well, technically something happens: you lose your budget.
It’s not your fault. You targeted some awesome accounts. The problem is they weren’t the right accounts for your business.
So we’ve brought together Mark Kilens (VP, Content and Community, Drift) and Ali Biggs (Director, Brand & Product Marketing, RollWorks) to show you how to make sure your ABM strategy is targeting the right accounts and generating serious ROI.
Join these two seasoned marketing pros for a one-hour, LIVE webinar and learn how to:
-Create an ideal customer profile (ICP) and build a target account list (TAL) for your business
-Find and engage your ideal accounts and buyers
-Convert the leads that come to your site from your ABM campaigns
The document describes World Wild Brands as providing a complete product sourcing solution for e-commerce businesses. It details various types of wholesalers included like dropshippers, light bulk, volume, and liquidation wholesalers. The platform also provides built-in market research tools and the ability to save, print, and export research. Updates are provided daily. The focus is on educating users through a new program called "The Whole $ale" which includes video courses, workbooks, and bonuses like reports and discounts. It aims to teach users how to successfully source products and build an e-commerce business.
The document provides an overview of various marketing strategies and tactics, including networking, social media, website optimization, public relations, market research, creative marketing ideas, and evaluating marketing effectiveness. Specific recommendations and resources are given for tools like Facebook, LinkedIn, analytics, stock photos, and design platforms.
The document provides information about a sales training program. The 3 main points are:
1. The sales training program covers various topics to help participants improve their sales skills including product knowledge, sales flow, market research, cold calling, sales meetings, the art of selling, follow up, proposal knowledge, and CRM training.
2. The sales flow section outlines the step-by-step process including analyses before sales, sales, and after sales. It discusses strategies for research, approaches, and dealing with rejection.
3. The document provides tips for lead generation including warm contact sources like alumni and networking events, as well as strategies for cold calling like having a clear purpose and being prepared with potential meeting dates
RPL is a translation company that provides accurate translations between English and French. Their mission is to translate documents in technical, commercial, and other fields with a focus on information technology, automotive, training, and other industries. RPL aims to produce flawless, high-quality translations using best practices such as thorough terminology research and self-revision. They strive for 100% client satisfaction and have maintained a loyal client base. RPL works efficiently using methods like computerized terminology databases and electronic document sharing. They turn down work only if they cannot guarantee quality due to being overloaded. RPL aims to improve customer service systems and broaden their client base, especially in information technology.
Speurders.nl is a Dutch classifieds website launched in 2004 as a sub-brand of De Telegraaf newspaper. It took a "best of both worlds" approach, combining the simplicity of classifieds with some features from auction sites like verified sellers. Through acquisition of other classifieds databases and extensive marketing, Speurders.nl was able to quickly gain market share. While initially generating revenue only through promotion fees, the document discusses future plans to introduce listing fees as the site grows in order to achieve a sustainable business model.
How to leverage E-E-A-T to boost your international expansionGemma Fontane
To leverage E-E-A-T and boost international expansion, a website should create quality, localized content for each target market by doing in-depth keyword research and transcribing rather than just translating content. The website should also become an expert in its field for each region by exploring cultural differences, getting mentions from local influencers, and demonstrating its expertise through topic clusters and author pages. Building trust is also important, so the website should offer popular payment methods, reliable customer service, and transparency about its operations to appear legitimate to international users.
5 Simple Steps to Building an Outbound Growth MachineSales Hacker
Sales Hacker & Growlabs Webinar:
5 Simple Steps to Building an Outbound Growth Machine
Panel:
Ben Raffi - CEO & Co-founder, Growlabs
Scott Barker - Head of Partnerships, Sales Hacker
What You'll Learn:
- How to identify who you should target
- How to find these people
- How to build a communication strategy to engage them through multiple channels
- How to move them down the funnel faster and close bigger deals
- How to scale your process to increase sales and productivity by 5x
Visit SalesHacker.com for more actionable and educational sales content.
Hana Abaza (Shopify Plus) - How to build your revenue engine for Series AStartupfest
Understanding how to scale growth in SaaS and can make (or break) your ability to boost revenue. It comes down to three things: people, process and tools. How do you structure your marketing and sales teams? What are processes do you need? What tools should you use? How do you measure impact?
Key takeaways for this session include:
- Three phases of building a team and how to structure your funnel at each stage
- How a tight marketing ops process can be a competitive advantage
- How to bridge the gap (or avoid it in the first place) between marketing & sales
- What key metrics show the efficiency of your funnel operations
Text 0 discusses using eBay's "What's It Worth?" tool to find useful information about an item such as average selling price and volume of recently sold items to help determine pricing.
Text 1 advises setting a low opening bid to start bidding and potentially increase the final selling price, as buyers are more likely to bid if there are already bids on an auction.
Text 5 stresses the importance of clear, well-lit photos from various angles to accurately showcase an item and attract buyers.
EUROPAGES is a B2B marketing platform that provides solutions to help businesses get found online, transform website visitors into buyers, and measure return on investment. It has over 2.6 million listed companies, 33 million annual visitors, and 62 million annual searches covering 21 business sectors. Paid membership packages provide increased visibility, traffic to members' websites, and tools to optimize company profiles, product catalogs, and measure performance.
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EUROPAGES is a B2B marketing platform that provides solutions to help businesses get found online, transform website visitors into buyers, and measure return on investment. It has over 2.6 million listed companies, 33 million annual visitors, and supports multilingual content translation and referencing in 15 languages to maximize a company's potential reach. Paid membership packages provide more effective strategies than free listings, with increases in visibility, targeted displays, and website visits.
Buzzword bingo: The real deal behind omnichannel, personalization and headlessMagnolia
Personalization. Omnichannel. Headless.
What's behind these buzzwords and how can you use them to your advantage? We lay out some some practical insights to guide your e-commerce projects, explain why these buzzwords matter, and use concrete examples to show what you can achieve with them.
Chapter 2: Your first translation assignment.Circa Lingua
Learn how to deal with your very first translation assignment. From the first step on how to get your business ready until the last stage on post-purchase phase. A guide full of tips that can be implemented from the beginning of your professional career.
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L'indice de performance des ports à conteneurs de l'année 2023SPATPortToamasina
Une évaluation comparable de la performance basée sur le temps d'escale des navires
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3. multinational team of e-commerce & language experts
languages in-house:
based in Germany, founded in 2007
operating on all major marketplaces (as eBay, Amazon, Rakuten, Mercado
Libre, Sears, Newegg) and with all major listing tools (like ChannelAdvisor,
Amazon Seller Central, eSellerPro)
partnership with and
INTERCULTURALELEMENTS AT A GLANCE
“InterCultural Elements offers A-Z services, helping you overcome all challenges you
face when expanding abroad.”
5. e-commerce translation is ICE’s specialty
professional, in-house translation &
proofreading by native speakers
no translation tools used
search terms & titles are optimized
all of text translated – not just titles
free duplicate text, discounts for repetitive text
6. consultation on which items to list where & when
localization is often more work than translation
category, browse tree node & item specifics
remapping
size, currency & shipping rate conversions
price and payment method suggestions
ICE puts you in contact with tax & legal partners
advice on how to avoid pitfalls
7. all services directly from your listing tool
complete set up of listing tool for new markets
no new software to learn or buy
use your tool’s international listing capabilities
listing tool expertise & account optimization
spreadsheet creation
direct upload of your listings
8. Posting errors?
InterCultural Elements ends your nightmares!
our account managers are specialized in:
solving posting errors
listing tool account help and clean-ups
marketplace setups & international expansion
& other silver bullets...
8
HAVE YOU EVER EXPERIENCED...
9. which items should you sell where?
consultation on best suited marketplaces
create a multi-channel listing strategy
we will guide you through market limits &
regulations
all of the above from your listing tool of choice
10. daily competitor pricing from:
eBay, Amazon, your competitors’ websites
discover most profitable target markets
learn which items to list where
raise/lower prices accordingly
11. in-house e-commerce specialized CS team
German, French, Spanish, Italian, English,
Japanese, Portuguese
ICE is your foreign-language CS team
inquiries answered directly by ICE
higher customer satisfaction & positive feedback
ratings
saves you time and the cost & stress of hiring
12. gain buyers’ trust with a local return address
ICE marks your item as returned directly in
your listing tool
buyer saves on return costs
your items are sent back to you in bulk, saving costs
receive better feedback
14. Q: How does InterCultural Elements help sellers expand their business across borders?
A: ICE’s A-Z service covers much more than just e-commerce-targeted translation. We offer services such as
individualized e-commerce consultation, foreign language email customer service, returns collection and even
marketing translations… all directly from your listing tool of choice. Our goal is to overcome all challenges sellers
face when expanding abroad.
Q: How are ICE’s translations different from those of a regular translation company?
A: Just because a translation is good doesn’t mean it’s suited for e-commerce. ICE’s professional, native-speaker
translators ensure your listings are accurate, appealing and search-optimized, incorporating not only language and
cultural competence, but also e-commerce expertise. In short, ICE “re-creates” your item titles and text to ensure
you sell more.
Q: Why should ICE set up my international accounts for me?
A: Many sellers initially try in vain to “do it themselves.” Just copying and translating titles and descriptions is not
sufficient. ICE localizes and optimizes your listing tool and account, including shipping information, prices,
categories and item specifics to name only a few.
Q: Can’t I just use the same categories for all locales?
A: No, each locale uses different categories, category structure and item specifics. ICE finds optimized categories,
keywords and item specifics to make sure customers find your listings.
Q: How can ICE help avoid suspension from foreign marketplaces?
A: ICE’s experience and expertise in terms of country-specific customs and requirements help you avoid potential
pitfalls from the outset and get you off to a good start in foreign markets.
Q: Why does ICE ask for access to my listing tool account?
A: Every account varies greatly (e.g. in number and length of SKUs, ad templates and item specifics). Therefore,
ICE requests access to your account to be able to give an accurate quote based on your specific needs.
FAQ’s
15. Q: How can I manage my inventory for different selling locales?
A: Your listing tools can manage stock across multiple accounts. You can e.g. share quantities so they’re always up
to date in all accounts.
ICE advises you about the available options.
Q: Can I still be competitive when selling on a foreign eBay site if my shipping is more expensive than local
sellers?
A: Experience shows that in almost all cases, you can. It’s best to search on the target marketplace for your
products and compare your price, plus shipping, versus your competitor’s. ICE can also help you with this process
if requested.
Q: How do I get new items in all of my international accounts?
A: After you have created new items in your main account, you just have to let us know which SKUs you want us to
translate and/or integrate into the foreign posting accounts.
We do your work for you.
Q: What is included in the basic price? Are there any extra charges?
A: ICE’s services are customizable; contact us for quotes on services.
Q: How do I manage international customer service?
A: To begin with, it’s a good idea to create an FAQ page and/or email templates. ICE can translate these into the
target languages. You can continue to add FAQ’s until the most common ones have all been added to the list.
Native speaker customer service (CS) keeps your ratings high, so you may want to take advantage of ICE’s CS
offering. Most questions can be answered directly by our staff, saving you still more time and stress.
Q: I’m interested in ICE’s services. What is my first step?
A: Simply contact us via email: info@intercultural-elements.eu
FAQ’S