Today, the world around us is rapidly changing, faster than at any other point in history, largely driven by the rise of Big Data & IoT, and a new era of artificial intelligence capabilities. This is a similar paradigm shift for technical communication that we have seen in decades past. While this next paradigm shift builds on the past but provides a new level of complexity - intelligence or AI experience that fundamentally augments human ability that fits human behaviors. We'll discuss in detail the shift in term of technical information, interaction, and experience for technical communicators in the era of artificial intelligence, which is best encapsulated in the Microsoft mission “Empower every person and every organization on the planet to achieve more”.
7 Innovative Ways Project Cortex Delivers Business ValueJoel Oleson
Project Cortex applies AI to automatically organize your content. It delivers innovative experiences with Topic cards, Topic pages, and both knowledge and content centers across the productivity tools of Office 365 including Teams, SharePoint, Outlook and Office apps. It has features and tools that enhance the experiences you use everyday to connect experts to the data and capturing knowledge in innovative enhancements based on AI in ways never possible before.
If you’re one of the thousands of people looking to wrap your head around Project Cortex this is the right place. Maybe you understand it at a high level, but struggling with how to “sell” this transformative tool to the business. You know it’s a worthwhile investment, but can you say this is what you should be focusing on right now.
M365VM - Preparing for Project Cortex with Joel OlesonJoel Oleson
Project Cortex is one of the newest announcements from Microsoft. What is it? How can we prepare for it? In this session we'll dig into the promises and strategy for what Project Cortex brings to the table to turn traditional ECM on it's head. Project Cortex brings new ways to look at data, provides AI and machine teaching and provides ways of looking at structured and unstructured data in new light.
Microsoft 365 Virtual Marathon
The introductory slides that I presented in the Dagstuhl Seminar on Fresh Apporaches to BPM (http://www.dagstuhl.de/de/programm/kalender/semhp/?semnr=16191), presented on May 9, 2016
Conversational UI and Personality Design: How Not to FAQ It UpUltan O'Broin
The role of personality in digital conversational experiences. What is it? How to design for it. How to choose a use case for it. How it enhances the digital experience and your brand. What are the localization and cultural considerations? Includes process and checklist. Presentation from ConverCon 2018 workshop (www.convercon.ie)
Webinar - Building a ChatBot using IBM Watson Conversation ServiceThirdEye Data
This webinar showcases step-by-step instructions to build a Chatbot from scratch using IBM Watson Conversation.
And there is no need to write long lines of code nor have any machine learning background!
7 Innovative Ways Project Cortex Delivers Business ValueJoel Oleson
Project Cortex applies AI to automatically organize your content. It delivers innovative experiences with Topic cards, Topic pages, and both knowledge and content centers across the productivity tools of Office 365 including Teams, SharePoint, Outlook and Office apps. It has features and tools that enhance the experiences you use everyday to connect experts to the data and capturing knowledge in innovative enhancements based on AI in ways never possible before.
If you’re one of the thousands of people looking to wrap your head around Project Cortex this is the right place. Maybe you understand it at a high level, but struggling with how to “sell” this transformative tool to the business. You know it’s a worthwhile investment, but can you say this is what you should be focusing on right now.
M365VM - Preparing for Project Cortex with Joel OlesonJoel Oleson
Project Cortex is one of the newest announcements from Microsoft. What is it? How can we prepare for it? In this session we'll dig into the promises and strategy for what Project Cortex brings to the table to turn traditional ECM on it's head. Project Cortex brings new ways to look at data, provides AI and machine teaching and provides ways of looking at structured and unstructured data in new light.
Microsoft 365 Virtual Marathon
The introductory slides that I presented in the Dagstuhl Seminar on Fresh Apporaches to BPM (http://www.dagstuhl.de/de/programm/kalender/semhp/?semnr=16191), presented on May 9, 2016
Conversational UI and Personality Design: How Not to FAQ It UpUltan O'Broin
The role of personality in digital conversational experiences. What is it? How to design for it. How to choose a use case for it. How it enhances the digital experience and your brand. What are the localization and cultural considerations? Includes process and checklist. Presentation from ConverCon 2018 workshop (www.convercon.ie)
Webinar - Building a ChatBot using IBM Watson Conversation ServiceThirdEye Data
This webinar showcases step-by-step instructions to build a Chatbot from scratch using IBM Watson Conversation.
And there is no need to write long lines of code nor have any machine learning background!
From Services to Cogs and Journey to Cognitive BPMHamid Motahari
The keynote at Joint IEEE BigData Service 2017, and 11th IEEE International Symposium on Service-Oriented System Engineering (SOSE 2017) with a focus on Cognitive Assistant in the Enterprise, and Cognitive Services.
Summary presentation of how AI is changing the face of business and acting as a catalyst for disruption both for interaction with consumers and employees.
Last week, I visited University of New South Wales, in Australia, and gave a talk providing an overview on research work over the past couple of years to establish a framework for Cognitive Enterprise services, specifically on how the lifecycle of enterprise services from sales to delivery and operation is transformed in the cognitive era. I provided an overview of the research assets we have produced, some of which is in industry or the company in various ways.
Where is the Internet of Things going in the upcoming years. How could we take the right path right now. Starting with the Cloud, Bots and Cognitive services.
Joint Presentation Panasonic and IBM at TU-Automotive Japan 2016 ( http://www.tu-auto.com/japan/ ):
- Understand how machine learning across multiple industry domains creates a new mobility experience
- Explore a coherent framework combining embedded, edge and cloud-computing elements to better predict vehicle and driver needs
Internet of Things, Cloud & Artificial IntelligenceAlex Danvy
Let's talk about Internet of Things, Cloud & Artificial Intelligence and how they linked together for the better.
Fell free to contact me and ask me questions on Twitter @danvy
Cognitive Digital Twin by Fariz SaračevićBosnia Agile
Data are driving the world today and they are becoming world's precious currency. Continuous Engineering, the default set of applications for enterprise software development, produce a wealth of data but it is hard to understand its value. What if you could find hidden patterns in your data your development teams create? What if you could discover ways to improve your team's performance? This presentation reviewed some of the different ways the Collaborative Lifecycle Management team (http://jazz.net) is utilizing Watson Analytics to gain insights into and improve efficiency with their own processes.
With advancing technology, we are into the age where raw data is so much and the Desire for a system that does computing intelligently, Artificial Intelligence has a very bright future in all the major sectors like Financial Services, Government, Health Care, Military, Transportation and Oil & Gas. On the other hand, Machine Learning is a part of AI, it’s a necessity is a vital factor as advanced systems constantly need an algorithm that self evolves based on patterns and gives output wisely. We relentlessly research and work on solutions that make life easier. Visit: https://www.weboccult.com/services/artificial-intelligence/
Delivered for the 2019 AI+Blockchain for Social Impact training in Cape Town as an introduction to artificial intelligence and data science for people with no prior knowledge of the subject.
Mobility solutions have become business-critical. In this presentation, Beezy CMO and Microsoft MVP Christian Buckley breaks down the key trends of the mobility movement, and discusses how enterprises need to stay one step ahead with their technology in order to keep employees engaged and motivated.
Solvion Trendwerkstatt - Microsoft Azure + BotsHolzerKerstin
In der Solvion Trendwerkstatt erfahren die Teilnehmer alle Trends rund um Microsoft Azure, Artikficial Intelligence und Bots. Microsoft MVP Stephan Bisser leitet durch den Workshop.
Office 365 and SharePoint are evolving fast. A few years ago many of us may have begun modernizing our SharePoint environments - planning an upgrade or a migration to SharePoint 2013 or even SharePoint Online. Since that time many things have changed in both SharePoint Server and Office 365, not to mention within our organizations. New services have been added, and many of those services are improving with each passing month. What approaches, strategies and rollout models are other organizations using? What can we learn from their successes?
Join us for this facilitated and interactive discussion where instead of just looking forward based on the industries most recent announcements, we look back into key changes that we all need to understand better. This discussion will be facilitated by Richard Harbridge, a Microsoft MVP, and internationally recognized expert on Office 365 and SharePoint. Together we will discuss what has changed in the past few years for developers, IT professionals, and SharePoint leads while exploring how organizations are leveraging these services in different ways today.
From Services to Cogs and Journey to Cognitive BPMHamid Motahari
The keynote at Joint IEEE BigData Service 2017, and 11th IEEE International Symposium on Service-Oriented System Engineering (SOSE 2017) with a focus on Cognitive Assistant in the Enterprise, and Cognitive Services.
Summary presentation of how AI is changing the face of business and acting as a catalyst for disruption both for interaction with consumers and employees.
Last week, I visited University of New South Wales, in Australia, and gave a talk providing an overview on research work over the past couple of years to establish a framework for Cognitive Enterprise services, specifically on how the lifecycle of enterprise services from sales to delivery and operation is transformed in the cognitive era. I provided an overview of the research assets we have produced, some of which is in industry or the company in various ways.
Where is the Internet of Things going in the upcoming years. How could we take the right path right now. Starting with the Cloud, Bots and Cognitive services.
Joint Presentation Panasonic and IBM at TU-Automotive Japan 2016 ( http://www.tu-auto.com/japan/ ):
- Understand how machine learning across multiple industry domains creates a new mobility experience
- Explore a coherent framework combining embedded, edge and cloud-computing elements to better predict vehicle and driver needs
Internet of Things, Cloud & Artificial IntelligenceAlex Danvy
Let's talk about Internet of Things, Cloud & Artificial Intelligence and how they linked together for the better.
Fell free to contact me and ask me questions on Twitter @danvy
Cognitive Digital Twin by Fariz SaračevićBosnia Agile
Data are driving the world today and they are becoming world's precious currency. Continuous Engineering, the default set of applications for enterprise software development, produce a wealth of data but it is hard to understand its value. What if you could find hidden patterns in your data your development teams create? What if you could discover ways to improve your team's performance? This presentation reviewed some of the different ways the Collaborative Lifecycle Management team (http://jazz.net) is utilizing Watson Analytics to gain insights into and improve efficiency with their own processes.
With advancing technology, we are into the age where raw data is so much and the Desire for a system that does computing intelligently, Artificial Intelligence has a very bright future in all the major sectors like Financial Services, Government, Health Care, Military, Transportation and Oil & Gas. On the other hand, Machine Learning is a part of AI, it’s a necessity is a vital factor as advanced systems constantly need an algorithm that self evolves based on patterns and gives output wisely. We relentlessly research and work on solutions that make life easier. Visit: https://www.weboccult.com/services/artificial-intelligence/
Delivered for the 2019 AI+Blockchain for Social Impact training in Cape Town as an introduction to artificial intelligence and data science for people with no prior knowledge of the subject.
Mobility solutions have become business-critical. In this presentation, Beezy CMO and Microsoft MVP Christian Buckley breaks down the key trends of the mobility movement, and discusses how enterprises need to stay one step ahead with their technology in order to keep employees engaged and motivated.
Solvion Trendwerkstatt - Microsoft Azure + BotsHolzerKerstin
In der Solvion Trendwerkstatt erfahren die Teilnehmer alle Trends rund um Microsoft Azure, Artikficial Intelligence und Bots. Microsoft MVP Stephan Bisser leitet durch den Workshop.
Office 365 and SharePoint are evolving fast. A few years ago many of us may have begun modernizing our SharePoint environments - planning an upgrade or a migration to SharePoint 2013 or even SharePoint Online. Since that time many things have changed in both SharePoint Server and Office 365, not to mention within our organizations. New services have been added, and many of those services are improving with each passing month. What approaches, strategies and rollout models are other organizations using? What can we learn from their successes?
Join us for this facilitated and interactive discussion where instead of just looking forward based on the industries most recent announcements, we look back into key changes that we all need to understand better. This discussion will be facilitated by Richard Harbridge, a Microsoft MVP, and internationally recognized expert on Office 365 and SharePoint. Together we will discuss what has changed in the past few years for developers, IT professionals, and SharePoint leads while exploring how organizations are leveraging these services in different ways today.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Intelligent information in the era of artificial intelligence slide share
1. Jianhua Dong
Alibaba Cloud International
Content Strategy Manager
Intelligent Information
A Wonderful Journey to Technical Communication
2. ID Team Lead
IBM China, CDL
M.A English
SISU
Content Strategy Manager
Alibaba Cloud International
Sr. Content Project Manager
Microsoft Services
Business
Acumen
Content Strategy
Manager
Entrepreneurship
Strategy
Mindset
Content Strategist
Information Architect
Management
Aptitude
Content Project
Manager
Documentation
Manager
Technical
Design
Mentality
Technical Writer
Technical Editor
Career Path
Lead Technical Editor
Microsoft, Office Division
20042002 2007 2012 2017
Economics
Fudan
3. Top 10 Strategic Technology Trends for 2018
2018 科技发展趋势
3
Source: Gartner 2017
4. User Generated Content
Transform data into insights
数据信息转化成智能洞见
DATA
Custom Apps
INTELLIGENCE INSIGHTS
Devices
&
Sensors
Natural Interaction
Cognitive Services
Natural
Language
processing
Big data
Machine
Learning
Virtual
Agent
Bots
BI Analytics
Personal
Assistant
Actionable
Insights
Automated
Systems
5.
6. SURROUND YIUR WITH
PERSONALIZED AMBIENT
INFORMATION
When you are in an unfamiliar place, you can
orient yourself effortlessly as personalized
real-time information guides you without
absorbing all of your attention.
Ayla’s glasses provide real-time audio
translation. The airport signage, road
surface, and hotel shuttle window display
information personalized to her needs.
KEYWORDS
Real-time translation, Face recognition,
Personalized ambient information
7. How do you keep track of all of the things you
need to do throughout the day?
Hubs gather the information that Ayla needs in
one place, prioritized automatically. From a
dynamically organized pane on her phone, she
can leave a message for her family, check into
her hotel, and touch base with a colleague.
Using speech recognition, a reminder in Ayla’s
calendar is automatically generated the moment
she makes a commitment to her colleague, Qin.
ORGANIZE YOUR INFORMATION
AUTOMATICALLY, CONTEXTUALLY
DYNAMICALLY
KEYWORDS
Contextual information hubs, voice-based
messaging, Automatic task capture and
scheduling
8. How can every member of your organization be
connected and equipped to deliver timely,
personalized customer service?
The bellhop's device can be easily tailored and
simplified to provide exactly the information
required for the situation at hand. Small, cheap,
specialized electronics will reduce the need for
training on overly complex systems.
ROLE-BASED
INFORMATION AND
PERSONALIZED SERVICE
KEYWORDS
Mobile devices, Task-optimized UI, Anywhere
access to role-based information and services
9. How do you pay more attention to your work
and less to the software interface?
User interfaces like speech, touch and
gesture let Ayla interact with and create content
in ways that are natural and intuitive.
Annotating shared documents, creating
beautiful and dynamic presentations, and
accessing useful content analytics is easy.
CREATE BEAUTIFUL
CONTENT WITH EASE
KEYWORDS
Natural user interfaces, Easily create visually
rich presentations, Content analytics
10. Now that you have massive amounts of data,
how can you use it to make better decisions?
Jeff can visualize and manipulate data through
hands on interactions, scoped by the questions
he is asking. Intelligent suggestions alert him to
the issues he hasn’t yet anticipated.
TURN DATA INFORMATION
INTO INSIGHTS
KEYWORDS
Collaborative business insights, Self-service
business insights, AI assisted analysis, Data
visualizations
11. Intelligent Information
Intelligent Information is …
STRUCTURED
CATEGORIZED
REUSABLEDISCOVERABLE
ADAPTABLE
Intelligent
Content
• Structurally rich
• Semantically categorized
• Automatically discoverable
• Reusable and reconfigurable
• Adaptable
Ann Rockley and Charles Cooper, Managing Enterprise Content: A Unified Content Strategy, 2nd ed., Berkeley: New Riders, 2012
12. Structurally Rich
Structure is the hierarchical order in which content
occurs in an information product so as to make our
content intelligent and the system can automatically
process it.
12
16. Semantically Categorized
Semantic metadata can give sophisticated behind-
the-scenes clues as to how information might be
mixed and matched, combined and recombined,
supporting the automatic building of customized
information sets.
19. Reusable
Content reuse is “the practice of using existing
components of content to develop new materials in
multiple ways”
20. Why reuse content
20
Reduced time
and costs for
development
Reduced
effort for
maintenance
Reduced
costs of
translation
Increased
consistency
and quality
21. Reuse content in different ways
Multiple Formats,
Multiple Channels
Single
topic
Stand-
alone
topics
Single-
source
content
Dynamic
content
context
OS
IT Pro/
IW
Online
articles
Mobile
Friendly
Customized
Content
22.
23.
24. Discoverable
When content (text, images, video, audio, etc.) is
tagged with semantic metadata, that content can be
discovered—"understood"—by machines, making
automation possible.
25. delete a skype message?
What Skype platform do you have:
[Android], [iPad], [iPhone], [Web],
[Windows], [Windows 10]?
android
How to delete messages on Android
Skype automatically saves all of your instant
messages in the Recents list, making them easy
to find, read, or continue your conversations. Of
course, there may be times when you want to
permanently delete a specific conversation, or
hide it from view.
Virtual Support Agent - Dialog
29. Adaptable
Adaptive content goes beyond responsive design. The
content itself changes according to a number of
factors: the device, the context, the person.
30. Adaptable Content
30
Device
(operating system,
mobile, tablet,
desktop)
Context
(time, location,
situation, preference)
Person
(age, gender,
language, role,
relationships)
Dynamic, tailored delivery of the content itself
39. How computers understand this world
计算机如何认知这个世界
Language
Vision Speech
Knowledge
Understand language contextually, so your app
communicates with people in the way they speak
40. Language
Speech
Search
Machine
Learning
Knowledge Vision
Spell
check
Speech API
Entity linking
Recommendation
API
Autosuggest
Computer
vision
Emotion
Forecasting
Text to
speech
Thumbnail
generation
Anomaly
detection
Custom
recognition
(CRIS)
Image search
Web language
model
Customer
feedback
analysis
Academic
knowledge
OCR, tagging,
captioning
Sentiment
scoring
Search
Bing
web search
Text analytics
Cognitive Services
41. Entities
Concepts that machine understands
Entity
Cannot Sign-in
data access
Data encryption
Malware
License
System updates
Enterprise security
Waring
Device OS
Wi-Fi Connection
Symptom
Self Support
Resolution
Cloud data
Phishing
42. Artificial Intelligence is
人工智能原则
Productive
Personal & Trusted
Natural
Contextual
Proactive
The best personal assistants
get to know the people
they serve over time, and
provide smart, personal and
proactive services to help
them. Personal assistants
will store information about
their user but only share
what is needed to complete
a specific task.Hey Cortana
43. TC World China 2018 Conference
I will be speaking on the topic:
Embracing Content Strategy for Your Business and Users
43
45. Embrace A.I. into the future
Empower every person and every organization
on the planet to achieve more
- Satya Nadella
Editor's Notes
The Society for Technical Communication defines technical communicators as those who “research and create information about technical processes or products directed to a targeted audience through various forms of media.”
Thanks to the exponential proliferation of small, inexpensive chips and processors, computers are as ubiquitous as the people who use them – from traditional computers, tablets and phones to sensors and wearables.
Machines are everywhere, constantly creating, collecting and making sense of the data. With the magic of machine learning and the limitless computing power of the cloud, this data is giving rise to intelligence that is augmenting human capabilities in exciting new ways.
Actionable Insights - surfacing predictive insights to the user through a natural user interface via NUI, leveraging predictive insights as triggers to surface relevant actions to the user.
Custom Apps - extracting relevant information for the user from website knowledge graphs via NUI, facilitating dialogs, finding answers, prompting actions, based on user intent.
Automated Systems – completing routine tasks based on user preferences or specific predefined rules that executes right now, one time, or every time certain conditions are met.
正因为小型化廉价的芯片和处理器的指数级增长，电脑正像使用他们的人群那样无所不在，从传统的电脑，到平板电脑和手机，传感器和可穿戴设备。
机器无处不在，不断地创造、收集和理解数据。伴随着神奇的机器学习和无限的云计算能力，这些数据产生了人工智能，并以令人兴奋的新方式扩充人类的能力。
The world and technology are once again transforming” – Satya Nadella, CEO Microsoft
The desktop PC in the 80’s, as in “"a computer on every desk and in every home” – Bill Gates
Which gave birth to the web and new internet services and search
Leading to smartphones and the age of mobile apps “create a family of devices and services that empower people around the globe at home, at work and on the go” – Steve Ballmer
Today, the world around us is rapidly changing, faster than at any other point in history, largely driven by the rise of Big Data & IoT, the growth of the cloud, and a new era of intelligence capabilities.
This is a similar platform shift that we have seen in decades past. But they’ve also added a layer of complexity. This next platform shift builds on the past but provides a new level of intelligent or AI experiences that fundamentally augments human ability that fits human behaviors. As encapsulated in “Empower every person and every organization on the planet to achieve more” – Satya Nadella
We call this Conversations as a Platform
It is where Natural Language becomes the user interface
Where Bots and agents are the new apps
Pull from Narrative from the web, chat, real-time input
当下，我们所认识的世界正比历史上任何一个时候都要快速的更迭，这些变化主要归功于大数据和物联网，云服务和新一代人工智能的崛起。
What’s happening in this scene?
Ayla arrives at Johannesburg International Airport and takes a shuttle to her hotel. The sign outside the airport recognizes her face, displays a welcome message in English, and tells her where to wait for the shuttle to her hotel. A projector provides visual feedback on the road surface. Her glasses provide real-time translation of the airport announcement. In the shuttle, the windows display personalized information about the surrounding area to help her get oriented.
What underlying tech enables this scene?
Face recognition in public spaces
Personalized information (wayfinding) on public signage
Real-time speech translation
Wearable computing
Transparent thin-film displays on automotive windows
Personalized augmented reality
Why do we feel this is important?
Shows how low-cost sensors and displays can be used to deliver a highly personalized customer experience.
What are Microsoft’s current investments in this space?
Bing Translation, Kinect, CRM, Augmented Reality
What’s happening in this scene?
Ayla’s phone suggests the most important tasks for her to take care of based on where she is and what she’s doing. It helps her:
Use in-air gestures leave a personalized note on her family’s kitchen wall at home
check-in to her hotel and get a digital room key
Dictate a response to an important email related to her trip
It also analyzes her response to the email, identifies that she made a commitment to review a proposal the following morning, and offered to add a reminder to Ayla’s calendar.
What underlying tech enables this scene?
Information organized into contextual hubs (e.g. Travel Hub – contains everything to do related to Ayla’s trip)
Depth-sensing (bi-directional, sensor-in-pixel) display
Speech-to-text translation
Semantic entity extraction (task capture) and automatic scheduling
Gestural input
Why do we feel this is important?
Customers tell us they are overwhelmed by the amount of information/communication they have to wade through.
We believe that technology can play an important role in helping us prioritize the information we need to pay attention to based on where we are, and what we are trying to do (i.e. context.)
What are Microsoft’s current investments in this space?
Windows Phone, Surface V2 (sensor-in-pixel), Speech Recognition, Bing (Entity Extraction), Kinect
What’s happening in this scene?
When Ayla checks-in to the hotel from the shuttle, the bellhop (porter) is automatically notified of her arrival time, trip details, and travel preferences so he can provide her with the best possible customer service.
Note that Ayla explicitly opted-in to share this information with the hotel when she checked-in.
What underlying tech enables this scene?
Cloud computing
Seamless integration with LOB apps
Online travel profile/preferences
Inexpensive credit-card sized devices with touch displays
Task- and role-based UI
Why do we feel this is important?
Empowering task workers to provide the best possible customer service is important to remain competitive, especially in a world where social networks quickly amplify positive – and negative - customer experiences.
What are Microsoft’s current investments in this space?
Office 365, CRM online, Win8 SOC (system-on-a-chip)
What’s happening in this scene?
Ayla uses voice and touch to interact with and edit her presentation on the hotel reader device.
Content analytics tell her how well customers have responded to existing information in the presentation.
New content is automatically formatted and laid out in the style of her presentation.
She leaves a voice comment for one of her co-workers on one of the slides, and it shows up in his communication feed (next scene.)
What underlying tech enables this scene?
Automatic formatting/layout/styling of presentation content
Content usage analytics (meta data)
In-context communication
Speech recognition
Why do we feel this is important?
Customers want to be able to interact naturally with, and create/edit beautiful documents on slate-form-factor devices.
What are Microsoft’s current investments in this space?
Windows 8, Office15
What’s happening in this scene?
Jeff and Qin are meeting to review the results of Qin’s research. Qin flicks a graph with his data to Jeff’s screen, and the data merges with Jeff’s model. Qin then takes control of Jeff’s display from his slate device to walk him through the results.
Jeff’s model recognizes that the addition of Qin’s data means the water pump used in the model is over-spec’ed, and suggests a lower-cost alternative.
What underlying tech enables this scene?
Auto-joining of data sets
Data Visualization
Trend and outlier identification
Model-based productivity assistants
Cloud-based services
Auto-stereoscopic 3D displays
Near-Field Communications
Why do we feel this is important?
The rapid decline in the cost of capturing and storing information is resulting in an explosion of data. Increasingly powerful and easy-to-use tools will enable anyone to combine, analyze, visualize, understand, and extract meaning from these large data sets.
Small “productivity assistants” following well defined business logic will help identify trends, outliers, and opportunities to make and save money.
What are Microsoft’s current investments in this space?
Cloud computing, SQL Server, Office 365, Surface V2, Dynamics
Intelligent content is content that’s is
Format-free, device-independent, and scalable content
Filterable content for different users’ environments
Responsive design for display on different devices
Transformable in an automated or dynamic fashion
“Structurally rich” comes first in the definition for a reason. All the other elements of the definition depend on rich structure: consistent, logical, useful organization. It’s structure that enables automation. And it’s strategic automation that makes content intelligent.
without structure “it’s almost impossible to automate content assembly and delivery processes. To make your content structurally rich, “you need to remove formatting (look and feel) from source files and add structure: predetermined organizational patterns supported by metadata tags.”
Adaptivity goes beyond responsive design – that is, it goes beyond changes in layout. Adaptive content enables dynamic, tailored delivery of the content itself.
When we talk about semantically categorized content, we’re talking about content that’s been identified as “meaning something” and is related to other, similar content. We do this by applying metadata to the content, or tagging the content. So you might tag your content as being related to something.
Using those metadata, you could later find the pieces of content you need to automatically build customized information sets for the industry, audience, and subject. Without metadata, it’s very difficult to automatically, let alone manually, find the content we need.
Reusing content can dramatically improve the way content is created in an organization. Improvements include reduced time and costs for development, review, and maintenance, reduced costs of translation, and increased consistency and quality.
Most organizations have a minimum of 25 percent reuse, but it could be as high as 80 percent, depending on how the content is reused. These numbers apply whether you translate content or not.
Development costs are reduced because the amount of content an author has to create is reduced. Authors don’t have to research and write it again; they simply reuse it.
In addition to taking less time to create the content, less time is required to review and maintain the content. When approved content is reused, it’s not necessary to review it again, reviewers need only ensure that the reused content fits or makes sense in the current context.
When there’s no reuse, the chances of inconsistencies in content increase, either because the content’s been rewritten by many people, or because it’s been copied and pasted and some of the occurrences of the content haven’t been updated properly. Often, when content is copied and pasted, the versions of the content begin to diverge over time.
Single-sourced content are stand-alone topics that could be published to Print, PDF, and HTML formats. As more companies are moving content from the Web to mobile.
Content is customized to meet the needs of the customer and built for customized output from the single source to meet specific audience needs or output requirements.
With dynamic content, information is assembled only when it is requested. It exists as a series of components that are assembled in response to user requests or requirements.
Adaptivity goes beyond responsive design – that is, it goes beyond changes in layout. Adaptive content enables dynamic, tailored delivery of the content itself.
Adaptive content goes beyond responsive design. That is, it goes beyond changes in layout. Adaptive content enables dynamic, tailored delivery of the content itself. The content itself changes according to a number of factors: the device, the context, the person.
Adaptive content automatically responds to the screen size and orientation of any device, but goes further by displaying relevant content that takes full advantage of the specific capabilities of the device being used.
Adaptive content doesn’t know if it’s in a responsive or nonresponsive website. It knows who it’s for and where/when it should be shown because it’s semantically/structurally rich and categorized (using metadata).
Auto-play embedded video
Title: Microsoft HoloLens – Transform your world with holograms.
Length: 2 mins, 13 seconds
YouTube link: https://www.youtube.com/watch?v=aThCr0PsyuA
Auto-play embedded video
Title: Intelligent Agents and a new Conversational Canvas
Length: 1 min, 10 secs
YouTube link: https://www.youtube.com/watch?v=88xHrnEycaQ&feature=youtu.be
Vision: From faces to feelings, these APIs allow your apps to understand image and video content.
Speech: Hear and speak to your users with APIs that filter noise, identify speakers and more.
Language: APIs that allow your apps to process natural language and learn how to recognize what users want.
Knowledge: Tap into rich knowledge amassed from the web, academia or your own data. Knowledge exploration enable interactive search experiences over structured data via natural language inputs
Understand language contextually, so your app communicates with people in the way they speak.
Do your apps understand language in the way people speak it—contextually?
Analyze natural language processing, Access to part-of-speech tagging and parsing, identifying concepts, and actions
Access to part-of-speech tagging and parsing, identifying concepts, and actions
Linguistic analysis
Agent chat logs (unstructured) | Enterprise How-to Support Content (structured) | Microsoft Answers forum community (semi-structured)
Key Message:
Cortana is a intelligent personal assistant tailored to an individual. She is easy to use, the best in productivity and available on all user’s devices.
Cortana does common tasks that otherwise slow you down or trip you up. Within a short time of starting to use Cortana, she has already demonstrated what she can do for you. And she does more for you over time as she gets to know you and earns your trust.
Cortana helps you be more productive, saving you time by completing essential, basic tasks on your behalf every day. You can tell Cortana to do things and she’ll do them for you when you want them done – right now, one time or every time certain conditions are met.
Cortana anticipates and does things for you based on the things she remembers for you. Cortana builds your trust and learns when you need help, so you don’t always have to ask. For example, when you set a reminder, Cortana will look at the action and offer to do it if she can. She’ll let you know once she has done the task and offer to do another.
If you ask Cortana for help, she should be able to help the majority of the time (and not say “I can’t do that” or “here’s a web search answer”).
Cortana will work with other apps and services to do things for you.
Personal – Understand and leverage the people, places, things, and times that matter most to you..
Productive – helping you to get things done by guiding you through or completing them for you.
Proactive – Use contextual and personal information to alert, inform and act on your behalf.
Natural –interact using natural language (text, audio) in a cohesive, consistent, contextual way.
Adaptable - Adapts continually to be globally inclusive and culturally relevant
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Topic: Embracing Content Strategy for Your Business and Users
