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CASE STUDY
DISTRIBUTION
SOLUTIONS, INC.
DSI Builds Shipshape DC for
Leading Department Store Chain
Third-party logistics provider turns                      W&H Systems and Intelligrated
to W&H Systems and Intelligrated to                       Provide an Automated Solution
boost material handling speed and
efficiency for one of the nation’s largest
department stores                                         W&H Systems President Don Betman and his team
                                                          gathered data, put together a five-year plan and
                                                          began design, but they had a few obstacles to
Please note: Intelligrated acquired the North and South
                                                          overcome along the way. The manual equipment had
American operations of FKI Logistex® in June 2009.
                                                          to be moved out, and the DC had to be relocated to a
                                                          different building to accommodate the new machinery.
In the summer of 2005, Jeffery Wolpov saw an
                                                          In addition, the team needed to obtain the proper
opportunity. His third-party logistics (3PL) company,
                                                          permits from the City of Newark.
Distribution Solutions, Inc. (DSI; acquired by Port
Logistics Group in 2008), was approached by a leading
                                                          With the pressure of receiving high volumes of
U.S. department store chain to help with container
                                                          merchandise, the store chain wanted assurance that
processing at its Newark, N.J. import facility.
                                                          the new automated distribution center was going to
                                                          work, and fast. Working with supplier Intelligrated®
Previously, a major logistics company handled the
                                                          (formerly FKI Logistex®), the W&H team provided peace
3PL tasks for the chain’s containers of merchandise as
                                                          of mind for the store chain and for DSI. The entire
they crossed the Atlantic Ocean and were unloaded
                                                          maneuver could have easily required up to 12 months
for distribution to stores around the country. But the
                                                          of planning, design and installation, but W&H and
largely manual picking, fulfillment and shipping system
                                                          Intelligrated completed it in just over five months.
made the process an inefficient and costly endeavor
for all parties involved.
                                                          “We got it done so quickly, I don’t think the
                                                          department store chain had even decided which
Wolpov and the DSI team took over operation of
                                                          products were being shipped to the East and West
the facility for the short term and started making
                                                          coasts when the first cartons went through the
improvements. Wolpov knew that to handle the high
                                                          system,” Betman said. The fast-paced project came
volumes required by the store chain, they needed to
                                                          in under budget, ahead of schedule, and exceeded
automate. DSI turned to material handling integrator
                                                          expectations.
W&H Systems, Inc. to overhaul the antiquated
distribution center and install a high-speed sortation
system.


“As a 3PL, we needed a sufficient amount of volume
or a large contract to justify the investment in
automation,” explained Wolpov. With the promise of
large volumes from the department store chain, DSI
was well-positioned to build a modern DC that could
handle the new business and take on other contracts
in the future.


             www.intelligrated.com                                                                                2
“The team comprised of DSI, W&H and Intelligrated           As DSI contracts more business, it will be able to add
staff worked harmoniously to get this done in               up to six more receiving doors and 23 more shipping
time,” added Betman. “The most important thing              doors to increase capacity. The W&H sorter is also
Intelligrated did was secure us production time at a        designed to handle the store chain’s products on one
very busy time of the year for both Intelligrated and       side of the sorter and other products on the other side
W&H. They stepped it up, and went over and above            to accommodate future growth.
what was required.”


Following the rapid implementation, the lasting
result has been a system that continues to improve
distribution operations. “The reliability of the system
has really exceeded our expectations,” Wolpov said.
“The combination of proper planning, engineering,
construction and maintenance has created an
extremely reliable solution with less than one percent
downtime.”



High-Speed Sortation Systems Provide
Flexibility for Future Growth


At DSI’s new facility, a cross-docking system is used
for cartons direct from containers and Garments On          An Intelligrated high-speed sliding shoe sorter routes
                                                            merchandise destined for store distribution centers.
Hangers (GOH) packed flat into cartons — as well as
other value-added services merchandise — and ready
to ship directly to stores. The system also includes wave   The Cross-Dock Process
planning with both full-carton and break-pack picking
for the replenishment process, where merchandise can
                                                            Full cartons that are packed and ready to be shipped
be warehoused and sent to stores when needed.
                                                            to department stores are received at the distribution
                                                            center and off-loaded directly from an import
DSI’s new system incorporates the unique RSU™ tilted
                                                            container onto a powered extendible conveyor. The
tray sorter from W&H Systems, as well as Intelligrated’s
                                                            conveyor can be extended into the import container to
high-speed sliding shoe sorter, which sorts
                                                            facilitate the unloading of cartons. There are six cross-
merchandise for direct loading of outbound trucks
                                                            dock inbound receiving lines. Each carton passes under
destined for specific store distribution centers.
                                                            a scanner and is identified by the purchase order and
                                                            SKU bar codes. The data from these bar codes are used
“One of the benefits of our high-speed sliding shoe
                                                            to print and apply a new shipping label, which the DSI
sorters is that they can seamlessly integrate with other
                                                            system will utilize for sortation processing. The cartons
high-speed material handling equipment,” said Steve
                                                            are then transported to the outbound system and
Maisch, Intelligrated integrator sales account manager.
                                                            sorted directly to their proper destinations.
“Their compatibility with W&H Systems’ products
meant that we were able to get this project up and
running in short order, and get merchandise moving
from the shipping containers to the store shelves
rapidly and efficiently.”




             www.intelligrated.com                                                                                      3
sort location ID bar code. Wave requirements are
                                                             downloaded from the host to the sorter control system
                                                             and the sort operation is now ready to begin.


                                                             The RSU™ sorter, developed by W&H Systems, consists
                                                             of tilted carrying trays that travel on an enclosed track
                                                             conveyor. The DSI system is configured as a 965-tray,
                                                             single-level system. The sorter operates at a speed
                                                             of 120 feet per minute, which presents approximately
                                                             60 trays per minute to each of the two induction
                                                             areas. There are three manual inductions at each end
                                                             of the sorter. The trays are presented to the product
Cartons containing merchandise that does not match
                                                             inductors at a five-degree angle for easy placement of
the department store chain’s content requirements
                                                             items onto the sorter trays. The maximum capacity of
must be repacked. These cartons are then directed
                                                             this sorter with full tray utilization is 7,200 pieces per
to a special area where each carton is opened and
                                                             hour.
repacked to the department store’s requirements. The
repacked cartons are placed on a takeaway conveyor
                                                             Items are loaded with the bar code facing up, or
and transported to the outbound system.
                                                             forward into trays, and are scanned by an overhead
                                                             camera. The data contained in the product’s bar
Garments on Hangers (GOH) are off-loaded at
                                                             code is transmitted to the sorter control system and
two receiving doors and staged on trolleys for
                                                             identified. It is then matched to the wave information
packing into cartons. These garments are packed in
                                                             previously downloaded, and assigned a specific sort
cartons according to the department store chain’s
                                                             location.
specifications (style, color, size and quantity). Shipping
labels are applied to full cartons and they are pushed
                                                             As the carrying trays reach their proper discharge point,
onto a takeaway conveyor, where they pass through a
                                                             the divert mechanism is fired by the W&H control
semi-automatic sealing machine and are transported
                                                             system that releases the bottom edges of the RSU™
to the outbound system.
                                                             carrying trays. Gravity is utilized to allow the products
                                                             to gently slide from the tilted trays into a chute where
Replenishment Process                                        they accumulate.


                                                             Each side of the RSU™ sorter has a total of 142 sort
Individual Unit Picking Merchandise that is to be            locations: 139 order locations; one for items that have
stored at the distribution center and shipped as             non-readable bar codes; one for not-identified items
individual units is received, unloaded and palletized        that the bar code can read but for which there is no
according to SKU. Orders are generated for this              requirement; and one jackpot location.
merchandise by store department and carton. 139
order cartons are grouped and the items batch-picked         Operators pick the pieces out of the holding trays
for that group/wave.                                         and pack them into the cartons on pack-out tables.
                                                             When the carton is full, or the wave is complete, the
At the beginning of each wave, cartons with store-           operator pushes the carton onto a takeaway conveyor
order bar codes attached are placed onto pack-out            under the sorter. The cartons are then transported to
tables at the sort locations of the RSU™ sorter. A           an accumulation conveyor that feeds a tape-sealing
handheld short-range RF scan gun is used to scan             machine. The tape-sealing machine then moves the
each carton bar code and assign it to the RSU™               cartons onto the outbound system.



             www.intelligrated.com                                                                                        4
Full-Carton Picking
                                                                                                         Delivering the
Full cartons are stored at the distribution center and picked when they are required
                                                                                                         Results
for an order. The full cartons are palletized and then brought to a staging area. Here                   DSI’s new DC has meant better
                                                                                                         efficiency through better time
they are labeled and placed onto a take-away conveyor and then transported to the                        management, reduced labor
                                                                                                         and overall costs. Since the
outbound system.
                                                                                                         facility went into operation, Port
                                                                                                         Logistics Group has achieved the
                                                                                                         following results:
Outbound “Cross-Dock” System
                                                                                                         • Record production numbers
                                                                                                         with zero overtime

Cartons are merged into one line via a high-speed combiner from Intelligrated. The                       • Cross-dock operations routinely
                                                                                                         exceeding operational plans by
combiner directly feeds the shipping sorter. An Intelligrated high-speed sliding shoe                    10 percent
sorter diverts cartons into 23 pitched gravity conveyor lines that are designed to
                                                                                                         • Up to 380,000 units processed
accumulate cartons for either processing or truck loading. This high-speed sorter                        in a one-week timeframe with
                                                                                                         the RSU™ sorter – twice the one-
gently directs cartons to their proper shipping line at a capacity of up to 6,000
                                                                                                         week maximum of the old facility
cartons per hour.
                                                                                                         • Increased individual labor
                                                                                                         productivity by 50 percent
Of the 23 lines, 20 are utilized for direct loading of outbound trucks destined for
                                                                                                         • Consistent pricing and greater
specific store distribution centers, one line transports cartons to a repack area, one line              margins
to a lay down area where cartons are held for other distribution centers that are not
                                                                                                         • Twelve-month on-time delivery
actively being loaded, and one line to a no-read/jackpot area for bar codes that cannot                  performance of 99.7 percent
be read. Cartons can exit off the end of the sorter if their destination line is full and
                                                                                                         • Less than one percent
recirculated back to sorter induction for another divert attempt.                                        downtime




                                                                                                         DSI’s 3PL Distribution
                                                                                                         Center in Newark,
                                                                                                         N.J. takes advantage
                                                                                                         of automation to
                                                                                                         streamline receiving,
                                                                                                         storage, processing
                                                                                                         and shipping
                                                                                                         of merchandise
                                                                                                         fulfillment.




The carrying trays of the RSU sorter are tilted in preparation for sortation. A roller mounted under
the carrying tray rides on a support rail, and the carrying trays are tilted by simply modifying their
elevation.




              www.intelligrated.com                                                                                                           5
About Intelligrated                                                        Intelligrated Service & Support

Intelligrated is a leading American-owned, single-point                    The in-house Customer Service and Support (CSS) program
provider of automated material handling solutions with                     offered by Intelligrated backs all of our products. Services
operations in the U.S., Canada and Mexico. Headquartered                   available include:
in Cincinnati, Intelligrated designs, manufactures and                       •    IN-24x7® technical support hotline
installs complete material handling automation solutions,
                                                                             •    Spare parts logistics
including IntelliSort® line sortation systems, Crisplant®
                                                                             •    Field service
tilt-tray and cross-belt sortation systems, conveyor systems,
Alvey® palletizers and robotics, Real Time Solutions®                        •    Equipment and system audits
order fulfillment systems, warehouse control software                        •    Upgrades and modifications
and advanced machine controls—all supported by 24x7                          •    Full service and maintenance contracts
Customer Service and Support.
                                                                             •    Preventive maintenance
                                                                             •    Customer training
Serving the warehousing, distribution, consumer product
                                                                           CSS is available 24x7 to provide all of the services needed
manufacturing, postal and parcel markets, Intelligrated
                                                                           to keep your equipment running at peak efficiency.
collaborates closely with its clients to develop productivity
                                                                           Whether it’s on-site support or troubleshooting via
solutions and responds to their needs throughout the life
                                                                           our hotline, Intelligrated has the most comprehensive
of their material handling systems.
                                                                           customer support program in the industry.


                                                                           Service and Parts Hotline
                                                                           Phone + 1 877.315.3400

Intelligrated Products                                                     www.ontimeparts.com
and Services

• Systems Integration
• Sortation Systems
• Conveyor Systems
• Palletizing Solutions
• Software & Controls
• Order Fulfillment Systems
• 24x7 Technical Support
• Design & Build                                                           Headquarters in Mason, Ohio



                                                           For more information, contact:




                                       7901 Innovation Way, Mason, Ohio 45040 + 1 866.936.7300
                                             info@intelligrated.com www.intelligrated.com


CSDSI01 12.09 © 2010 Intelligrated. All rights reserved.

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Int dsi case_study_0

  • 2. DSI Builds Shipshape DC for Leading Department Store Chain Third-party logistics provider turns W&H Systems and Intelligrated to W&H Systems and Intelligrated to Provide an Automated Solution boost material handling speed and efficiency for one of the nation’s largest department stores W&H Systems President Don Betman and his team gathered data, put together a five-year plan and began design, but they had a few obstacles to Please note: Intelligrated acquired the North and South overcome along the way. The manual equipment had American operations of FKI Logistex® in June 2009. to be moved out, and the DC had to be relocated to a different building to accommodate the new machinery. In the summer of 2005, Jeffery Wolpov saw an In addition, the team needed to obtain the proper opportunity. His third-party logistics (3PL) company, permits from the City of Newark. Distribution Solutions, Inc. (DSI; acquired by Port Logistics Group in 2008), was approached by a leading With the pressure of receiving high volumes of U.S. department store chain to help with container merchandise, the store chain wanted assurance that processing at its Newark, N.J. import facility. the new automated distribution center was going to work, and fast. Working with supplier Intelligrated® Previously, a major logistics company handled the (formerly FKI Logistex®), the W&H team provided peace 3PL tasks for the chain’s containers of merchandise as of mind for the store chain and for DSI. The entire they crossed the Atlantic Ocean and were unloaded maneuver could have easily required up to 12 months for distribution to stores around the country. But the of planning, design and installation, but W&H and largely manual picking, fulfillment and shipping system Intelligrated completed it in just over five months. made the process an inefficient and costly endeavor for all parties involved. “We got it done so quickly, I don’t think the department store chain had even decided which Wolpov and the DSI team took over operation of products were being shipped to the East and West the facility for the short term and started making coasts when the first cartons went through the improvements. Wolpov knew that to handle the high system,” Betman said. The fast-paced project came volumes required by the store chain, they needed to in under budget, ahead of schedule, and exceeded automate. DSI turned to material handling integrator expectations. W&H Systems, Inc. to overhaul the antiquated distribution center and install a high-speed sortation system. “As a 3PL, we needed a sufficient amount of volume or a large contract to justify the investment in automation,” explained Wolpov. With the promise of large volumes from the department store chain, DSI was well-positioned to build a modern DC that could handle the new business and take on other contracts in the future. www.intelligrated.com 2
  • 3. “The team comprised of DSI, W&H and Intelligrated As DSI contracts more business, it will be able to add staff worked harmoniously to get this done in up to six more receiving doors and 23 more shipping time,” added Betman. “The most important thing doors to increase capacity. The W&H sorter is also Intelligrated did was secure us production time at a designed to handle the store chain’s products on one very busy time of the year for both Intelligrated and side of the sorter and other products on the other side W&H. They stepped it up, and went over and above to accommodate future growth. what was required.” Following the rapid implementation, the lasting result has been a system that continues to improve distribution operations. “The reliability of the system has really exceeded our expectations,” Wolpov said. “The combination of proper planning, engineering, construction and maintenance has created an extremely reliable solution with less than one percent downtime.” High-Speed Sortation Systems Provide Flexibility for Future Growth At DSI’s new facility, a cross-docking system is used for cartons direct from containers and Garments On An Intelligrated high-speed sliding shoe sorter routes merchandise destined for store distribution centers. Hangers (GOH) packed flat into cartons — as well as other value-added services merchandise — and ready to ship directly to stores. The system also includes wave The Cross-Dock Process planning with both full-carton and break-pack picking for the replenishment process, where merchandise can Full cartons that are packed and ready to be shipped be warehoused and sent to stores when needed. to department stores are received at the distribution center and off-loaded directly from an import DSI’s new system incorporates the unique RSU™ tilted container onto a powered extendible conveyor. The tray sorter from W&H Systems, as well as Intelligrated’s conveyor can be extended into the import container to high-speed sliding shoe sorter, which sorts facilitate the unloading of cartons. There are six cross- merchandise for direct loading of outbound trucks dock inbound receiving lines. Each carton passes under destined for specific store distribution centers. a scanner and is identified by the purchase order and SKU bar codes. The data from these bar codes are used “One of the benefits of our high-speed sliding shoe to print and apply a new shipping label, which the DSI sorters is that they can seamlessly integrate with other system will utilize for sortation processing. The cartons high-speed material handling equipment,” said Steve are then transported to the outbound system and Maisch, Intelligrated integrator sales account manager. sorted directly to their proper destinations. “Their compatibility with W&H Systems’ products meant that we were able to get this project up and running in short order, and get merchandise moving from the shipping containers to the store shelves rapidly and efficiently.” www.intelligrated.com 3
  • 4. sort location ID bar code. Wave requirements are downloaded from the host to the sorter control system and the sort operation is now ready to begin. The RSU™ sorter, developed by W&H Systems, consists of tilted carrying trays that travel on an enclosed track conveyor. The DSI system is configured as a 965-tray, single-level system. The sorter operates at a speed of 120 feet per minute, which presents approximately 60 trays per minute to each of the two induction areas. There are three manual inductions at each end of the sorter. The trays are presented to the product Cartons containing merchandise that does not match inductors at a five-degree angle for easy placement of the department store chain’s content requirements items onto the sorter trays. The maximum capacity of must be repacked. These cartons are then directed this sorter with full tray utilization is 7,200 pieces per to a special area where each carton is opened and hour. repacked to the department store’s requirements. The repacked cartons are placed on a takeaway conveyor Items are loaded with the bar code facing up, or and transported to the outbound system. forward into trays, and are scanned by an overhead camera. The data contained in the product’s bar Garments on Hangers (GOH) are off-loaded at code is transmitted to the sorter control system and two receiving doors and staged on trolleys for identified. It is then matched to the wave information packing into cartons. These garments are packed in previously downloaded, and assigned a specific sort cartons according to the department store chain’s location. specifications (style, color, size and quantity). Shipping labels are applied to full cartons and they are pushed As the carrying trays reach their proper discharge point, onto a takeaway conveyor, where they pass through a the divert mechanism is fired by the W&H control semi-automatic sealing machine and are transported system that releases the bottom edges of the RSU™ to the outbound system. carrying trays. Gravity is utilized to allow the products to gently slide from the tilted trays into a chute where Replenishment Process they accumulate. Each side of the RSU™ sorter has a total of 142 sort Individual Unit Picking Merchandise that is to be locations: 139 order locations; one for items that have stored at the distribution center and shipped as non-readable bar codes; one for not-identified items individual units is received, unloaded and palletized that the bar code can read but for which there is no according to SKU. Orders are generated for this requirement; and one jackpot location. merchandise by store department and carton. 139 order cartons are grouped and the items batch-picked Operators pick the pieces out of the holding trays for that group/wave. and pack them into the cartons on pack-out tables. When the carton is full, or the wave is complete, the At the beginning of each wave, cartons with store- operator pushes the carton onto a takeaway conveyor order bar codes attached are placed onto pack-out under the sorter. The cartons are then transported to tables at the sort locations of the RSU™ sorter. A an accumulation conveyor that feeds a tape-sealing handheld short-range RF scan gun is used to scan machine. The tape-sealing machine then moves the each carton bar code and assign it to the RSU™ cartons onto the outbound system. www.intelligrated.com 4
  • 5. Full-Carton Picking Delivering the Full cartons are stored at the distribution center and picked when they are required Results for an order. The full cartons are palletized and then brought to a staging area. Here DSI’s new DC has meant better efficiency through better time they are labeled and placed onto a take-away conveyor and then transported to the management, reduced labor and overall costs. Since the outbound system. facility went into operation, Port Logistics Group has achieved the following results: Outbound “Cross-Dock” System • Record production numbers with zero overtime Cartons are merged into one line via a high-speed combiner from Intelligrated. The • Cross-dock operations routinely exceeding operational plans by combiner directly feeds the shipping sorter. An Intelligrated high-speed sliding shoe 10 percent sorter diverts cartons into 23 pitched gravity conveyor lines that are designed to • Up to 380,000 units processed accumulate cartons for either processing or truck loading. This high-speed sorter in a one-week timeframe with the RSU™ sorter – twice the one- gently directs cartons to their proper shipping line at a capacity of up to 6,000 week maximum of the old facility cartons per hour. • Increased individual labor productivity by 50 percent Of the 23 lines, 20 are utilized for direct loading of outbound trucks destined for • Consistent pricing and greater specific store distribution centers, one line transports cartons to a repack area, one line margins to a lay down area where cartons are held for other distribution centers that are not • Twelve-month on-time delivery actively being loaded, and one line to a no-read/jackpot area for bar codes that cannot performance of 99.7 percent be read. Cartons can exit off the end of the sorter if their destination line is full and • Less than one percent recirculated back to sorter induction for another divert attempt. downtime DSI’s 3PL Distribution Center in Newark, N.J. takes advantage of automation to streamline receiving, storage, processing and shipping of merchandise fulfillment. The carrying trays of the RSU sorter are tilted in preparation for sortation. A roller mounted under the carrying tray rides on a support rail, and the carrying trays are tilted by simply modifying their elevation. www.intelligrated.com 5
  • 6. About Intelligrated Intelligrated Service & Support Intelligrated is a leading American-owned, single-point The in-house Customer Service and Support (CSS) program provider of automated material handling solutions with offered by Intelligrated backs all of our products. Services operations in the U.S., Canada and Mexico. Headquartered available include: in Cincinnati, Intelligrated designs, manufactures and • IN-24x7® technical support hotline installs complete material handling automation solutions, • Spare parts logistics including IntelliSort® line sortation systems, Crisplant® • Field service tilt-tray and cross-belt sortation systems, conveyor systems, Alvey® palletizers and robotics, Real Time Solutions® • Equipment and system audits order fulfillment systems, warehouse control software • Upgrades and modifications and advanced machine controls—all supported by 24x7 • Full service and maintenance contracts Customer Service and Support. • Preventive maintenance • Customer training Serving the warehousing, distribution, consumer product CSS is available 24x7 to provide all of the services needed manufacturing, postal and parcel markets, Intelligrated to keep your equipment running at peak efficiency. collaborates closely with its clients to develop productivity Whether it’s on-site support or troubleshooting via solutions and responds to their needs throughout the life our hotline, Intelligrated has the most comprehensive of their material handling systems. customer support program in the industry. Service and Parts Hotline Phone + 1 877.315.3400 Intelligrated Products www.ontimeparts.com and Services • Systems Integration • Sortation Systems • Conveyor Systems • Palletizing Solutions • Software & Controls • Order Fulfillment Systems • 24x7 Technical Support • Design & Build Headquarters in Mason, Ohio For more information, contact: 7901 Innovation Way, Mason, Ohio 45040 + 1 866.936.7300 info@intelligrated.com www.intelligrated.com CSDSI01 12.09 © 2010 Intelligrated. All rights reserved.