The document outlines Simon Maselli's innovative problem solving process at Metamorph, which includes 5 steps: 1) Identify and quantify the problem, 2) Identify the root cause, 3) Generate potential solutions, 4) Make a decision using cost/benefit analysis and other factors, 5) Implement and evaluate the solution by measuring outcomes. Each step is described in 1-2 pages with techniques for identifying root causes and considerations for decision making. The process aims to provide consultants for construction, maintenance, and engineering problems.