This document is a resume for Benjamin Singletary. It summarizes his objective of seeking an IT or software career, and lists his skills including experience with various operating systems, networking, programming languages, and customer service. His employment history highlights roles in laptop support, aviation ordnance maintenance in the Navy, and infantryman in the Army. Awards and education are also included, along with involvement in student leadership and technical roles. References are available upon request.

1. BENJAMIN SINGLETARY
753 Bessie RD | Piedmont, South Carolina, 29673 | 864-561-0380, 864-451-7273, 864-263-7260 |
btsingletary1981@gmail.com
OBJECTIVE
Secureacareer within theinformationtechnology and softwareindustry that will utilizemy dedicated hard work,
problem solving skills, quality performance, and contributionsto thesuccessto theorganizationand helpgrow asan
individual to increaseefficiency.
SKILLS PROFILE
- Customer Satisfaction
- Proficient inMicrosoft Exchange, WindowsOffice, WindowsOperating System, Mac OSXOperating System,
and ActiveDirectory.
- Trained in Linux OperatingSystem, System AdministrationProcedures, Internet andFirewall Procedures, LAN
NetworkServer, LAN Directory Server Technology, Computer Hardware Procedures, Computer Operating
Systems Procedures, Tech Support Concepts.
- Familiar withVMware, ALICE Programming language.
EMPLOYMENT HISTORY
[Inbound Laptop Support CSR, Samsung Electronics] 9/15/2014 — current
[Simpsonville, SC]
- [Ability to effectively handlecomplex technical customerissuesin an independent, timely and efficientmanner
whilemaintaining quality standardsforcustomer satisfaction ]
- [Ability to proficiently navigateacustomerthrough thefunctionalitiesof alaptop including: hardware,
softwareand networking]
- [Must beableto clearly explain allthefeaturesof MS OfficeWindows, including Set-up, features, functionality,
system maintenance, security and networksettings]
- [Provideclear and concisedirection regarding LANconnectionsand networkconfigurations, including IP
settings]
- [Communicate, troubleshoot anddiagnosevarioussoftwaresecurity applicationsincluding McAfee, Omni pass
and TPM]
- [Use resourceful diagnostictechniquesto resolvethecustomer’squestions]
- [Ability to translatecomplex technical termsinto termseasily understood by customer]
- [Ability to makeindependent decisionsbased on established guidelines]
- [Providequality customer servicewhiledemonstratingtheability to effectively troubleshootand resolve
advanced technical inquiries].
[Aviation Ordnance man/ Corrosion Control Technician , United States
Navy]
2/21/2006 — 3/31/2011
[Virginia Beach, VA]
- [Maintains, Repairs, installsaviation ordnance, small arms, machineguns, aircraft cannons, bombracks,
releasing mechanisms, and bomb handling equipment]
- [Synchronizesand boresightsmachineguns]

2. - [Rearmed and prepared planesfor combat, includingbombs and fuses, ammunition, torpedoes, aerial mines]
- [Maintainsand usesmany typesof toolsand measuring instruments]
- [Leader of theturret team and manned the.50caliber machinegun when in land]
- [Responsiblefor painting allaircrafts]
- [Responsiblefor all hazmat proceduresand protocols]
- [Repair of composite structureonaircraft]
- [Responsiblefor reclamationeffortsand all support equipment]
- [Responsiblefor theoverallsecurity oftheBarracksand drivingunlicensed sailorstoauthorized destinations ]
[Infantryman, United States Army] 8/15/2001 — 2/21/2006
[Savannah, GA]
- [Employs, fires, and recoversanti-personnel andanti-tankmines]
- [Performed self-extraction , located andneutralized minesfrom minefield]
- [Operatesand maintains communicationsequipmentin aradio network]
- [Operatesin aNBC(nuclear, chemical, biological) contaminated area]
- [Performsasamember of amortar squad providing indirectfiresupport performing safety checkson mortars
and firecontrolequipment]
AWARDS
- [Navy and MarineCorpsAchievement Medal; Navy Good ConductMedal;
National DefenseServiceMedal; Global Waron Terrorism Expeditionary
Medal; Global War on Terrorism ServiceMedal; Armed ForcesReserve
Medal With “M” Device; Army ServiceRibbon;Army Lapel Button; Sharp
Shooter ]
Education
- [1995-1999 ] Cheraw High School Cheraw, SC High School Diploma
- [2010-Present] GreenvilleTechnical College Greenville, SC Currently Perusing AAS in
Computer Technology
ACTIVITIES
- [GTV Leadership Council member , CommunicationOfficer, Army/Navy ROTCMentor, Assistant Sound Tech
Coordinator]
REFERENCES
- [AvailableUpon Request]