View our infographic to see the good and the bad side of migrating to a Hybrid IT environment? Visit out site for more: http://ow.ly/Oldk301iwCW

1. Why Hybrid IT solutions create
HybridIT.
#hybridhorrors

2. Now is the era of the CIO.
Led by significant advances in technology – centered on cloud computing – corporate IT is
experiencing a renaissance,with the CIO and their team central to effecting organizational
transformation.These renaissance men and women know that the always-on nature of today’s
world requires systems that are not just available,but inspirational.Pragmatism and compromise
is out; innovation and expanded horizons are in.
Business models are no longer constrained by IT,but by the limits of an organization’s
imagination and appetite for risk.Companies such as Uber and Airbnb prove,on a daily basis,
that success isn’t grounded in the tried and tested methods of old,but comes through unique models.
Now a weapon of growth,IT investment is vital.Get it right and you add a competitive edge to
your business that can enable it to thrive in even the most competitive markets.In order to meet
the demands of modern businesses,it is understandable that IT has become more sophisticated.
However,it seems that far from revitalising their organizations,continuous investment in
new IT solutions – including cloud computing – has had the opposite of its intended effect.
Many organizations across the world confess that the complexity of their IT estate is now
hindering their ability to innovate.Relapse,not revival,is their experience.
With the now seemingly insatiable digital expectations of customers and employees,organizations
must address this terrifying admission.For competitive edge,they must do it quickly.
Keith Tilley
Executive Vice President,Global Sales and Customer Services Management,
Sungard Availability Services®
IT Nightmare: Navigating the
Potential Horrors of Hybrid IT
#HybridHorrors
32
Executive
Summary
LooktoanysuccessstoryinmodernITandit’slikelyyouwillfindcloudcomputing
somewhereinthemix.Indeed, lastyear,nearlythreequartersofallorganizationsacross
theworldhaveatleastonecloudservicewithintheircomputinginfrastructure.1
However,with many committed to running mission-critical processes across their pre-existing
legacy infrastructure,a ‘rip and replace’route into the cloud is not a viable solution.Instead
cloud adoption has generally been built as an extension,replacing end-of-life solutions and
expanding the infrastructure with new services.The same research also found that despite such
widespread adoption,as many as 56 percent of decision-makers still consider themselves to be in
the ‘investigation phase’of deployment,looking to better understand how cloud can be integrated
into their business models.
Organizations are now building,against a long-term strategy,increasingly sophisticated estates
using a variety of traditional on-premise solutions alongside external services,including public
and private cloud,co-location,or managed hosting services.This is Hybrid IT.2
Our research*shows this approach in action across a number of leading markets across the world
(including the US,UK,France,Ireland and Sweden).While 45 percent of respondents noted that
Hybrid IT was a part of their evolution towards the cloud,similar numbers – 38 percent and 33
percent – felt their key drivers to Hybrid IT were to gain a competitive advantage and keep up
with changing workforce demands.
What we can see is that the adoption of Hybrid IT is viewed as essential; taking an average of 28
percent of the IT department’s overall budget.IT leaders clearly do not think their organisation
can retain their market position without it – in fact,73 percent claimed that operating a Hybrid
IT estate was a necessary part of staying competitive within their industry.The move has not been
taken lightly – 73 percent of respondents labeled it a strategic – and thus vital choice.
However,despite its importance,each region has found the path to developing a functional Hybrid
IT model can be fraught with peril.Akin to Jekyll and Hyde,Hybrid IT can have a dark side
as well as its benefits,and if an organization is not careful,they can quickly find themselves in
its clutches…
*Research was conducted by Vanson Bourne, on behalf of Sungard Availability Services, to investigate the level of Hybrid IT adoption
across five countries across the world, and whether this adoption had benefited the organization. 700 interviews were conducted online and
over the telephone between September and November 2015, including 200 from the US, 150 from the UK, 150 from France and 100 each from
Sweden and Ireland. The research questioned IT decision makers in businesses of over 500 employees across a variety of sectors, including
financial services, professional services and retail.
1
http://www.idgenterprise.com/resource/research/2015-cloud-computing-study/
2
‘Hybrid IT environment’ – the combination of internal and external IT services. It can mean a mix of legacy environments and
cloud platforms.
Natureisalifelongstrugglebetween
goodandevil,lightanddarkness.
Now,tomyhorror,Ifindthattechnologycanbejustthesame.

3. Hidden Horrors:
Why Hybrid IT is Going
Bump in the Night
Asourglobalresearchhasshown,therearerecognizablebenefitsofHybridITincluding;
increasedbusinessagility(46percent),improvedcustomerservice(41percent)andfaster
productdevelopment(34percent).
An incredible 94 percent of organizations believe they have seen a positive business impact
following their adoption of Hybrid IT,demonstrating that the approach–even in its early stages–
can offer a clear value for businesses.
The US offered the most positive view – with every single organization in the region claiming to
have seen some form of benefit as a result of Hybrid IT.The rest of the world was not far behind,
with an average of 92 percent of organization across the other regions stating the approach had
aided their business.Both the US and the UK highlighted business agility as a key benefit,while
scalability and cost reductions rang most pertinent for Ireland and France respectively.
However,lurking just beneath the surface,many admit to having witnessed a darker side to Hybrid
IT.Mr.Hyde has well and truly reared his ugly face,with IT complexity being a complaint for over
a quarter of organizations (28 percent).
Complexity hit the UK,Ireland,and the US the hardest,with 35,32,and 30 percent of respondents
respectively naming it as a negative business impact of Hybrid IT,compared to just 16 percent in
France.Conversely,these French organizations are much more concerned by a reduction in business
agility,with 23 percent naming that as their key impact (as opposed to just 11 percent in the UK)
while SwedishorganizationsworryovertheincreasingcostofmanagingtheIT environment
(26percent).
In the US,62 percent of organizations couldn’t take the journey alone,being forced to bring in
additional external support to run their Hybrid IT system.For the rest of the world,this percentage
may drop to just less than half (49 percent) but it still demonstrates the challenge in implementing a
Hybrid IT system.And the value of working with the right partner and skill-set to secure success.
The shadow of complexity looms
larger than ever before.Our research
found that nearly three-quarters (70
percent) of IT decision makers are
running more complex IT systems
than ever before.Perhaps most
worryingly,just under half (49
percent) claimed that the complexity
of their Hybrid IT estate is hindering
innovation.It seems somewhat ironic
that IT tools implemented to help
improve business growth,agility,
and innovation have left many
organizations paralyzed instead.
technology
can
be
just
the
same...
The complexity of my curious
condition continues to baffle me.
Ashish Shete,Vice President of Products and Engineering –
channel data management company Zyme:
“Hybrid IT allows us to take full advantage of all the technological advances thatare happening in the industry,but without requiring a full system overhaul.As with most ITinvestments,it is not without its difficulties–and we have worked hard to ensure our systemsremain integrated across our various platforms.”
The industries struggling to innovate
thanks to Hybrid IT
Public Sector
Manufacturing
Financial Services
58%
49%
53%
55%
43%
36%
Negative impacts of Hybrid IT
Adding complexity to the IT estate
Increasing the cost of managing the IT environment
Reducing the level of security
Reducing the level of governance
28%
25%
21%
18%
The Complexity Issue
of organizations feel their IT infrastructure is now
more complex than it was in the past
have confessed that they do not understand everything
about their organization’s IT environment
A third admit to struggling to run and maintain their
Hybrid IT
70%
34%
33%
This lack of control has manifested itself in a number of other concerns:
72 percent of organizations have now placed the interoperability of
platforms in their Hybrid IT estate firmly at the top of their agenda.
Retail
Business and
Professional Services
IT
4 5
US– Increase in business agility (65%)
UK– Increase in business agility (53%)
Sweden– Speeding up cloud deployments (46%)
Ireland – Scalability improvement (32%)
France– Reducing the cost of managing the IT estate (44%)
Badreddine Laroussi,Group CIO - TDA Capital:
“As time goes on, IT will only continue
to get more complex becausewe’rebuyingtechnologyfor
everything.AnyprojectorprocessinanorganizationnowrequiressomelevelofIT
investment.Everythingiscomputerisedandthesystemisconstantlyexpectedtogivemore.”

4. The beginning was easy,
as beginnings so often are.
The shadow of chaos
and uncertainty amidst
a myriad of uncontrolled needs.
I rose! I soared! I roamedamidst the infinite cloud!
Introducing the
Good Side and the Dark Side
$29,858
$5,474
$30,938
$19,855
Average rise per month: 31% =
Average rise per month: 33% =
Average rise per month: 53% =
Average rise per month: 46% =
$5,589
Average rise per month: 21% =
Part of this increase in costs has come from the need to keep all services and solutions within the IT
estate integrated,with over a quarter (26 percent) rating interoperability a key challenge.Overall,
49 percent of businesses across the US,UK,France,Sweden and Ireland are now being forced to pay
more in order to ensure their environments become,or simply remain,integrated.
With so many challenges creeping in,it is unsurprising that nearly half of organizations
(41 percent) claim they do not have the skill sets needed to manage a complex Hybrid IT environment.
When coupled with the importance placed on Hybrid IT–73 percent of organizations named Hybrid
IT a necessary part of remaining competitive–we are left with a dual personality issue,a Jekyll and
‘Hybrid’if you will.
Delving into regional differences,the US is revealed to struggle the most with its current skills set
when it comes to managing Hybrid IT.Over half (51 percent) rated security skills as particularly
lacking,leaving it particularly open and vulnerable to the latest cyber security threats,contrasting
with the global average of 37 percent.Managing a number of different IT systems across separate
business departments was also highlighted as a missing skill for almost double the amount of US
organizations compared to those in the UK (42 percent and 22 percent respectively). This echoes
back to the greater reliance expressed by US firms upon a partner–or partners–to help them through
managing their Hybrid IT environment.However,this challenge also reflects strongly in a desire to
nail these issues,with 89 percent of US organizations stating that they are willing to invest to ensure
they have the correct skills set within their business to successfully run a Hybrid IT estate.
Alongside complexity,our data revealed that increased costs (25 percent) and a reduction in the
level of governance (18 percent) and security (21 percent) have left some organizations counting
the financial impact of running a Hybrid IT estate.Money is fast becoming a factor–half have
seen their operating costs rise thanks to Hybrid IT,adding an average of $275,778 to their bills
each year.The rise in costs has hit the US the hardest,with 53 percent of organizations seeing a
spending increase of around $30,938 per month,equivalent to another $371,255 per year.
Outside of the US,we can see that while the French market has seen the biggest rise in costs–with
46 percent reporting an increase–it is the UK which is facing the biggest bill,with the 31 percent
who reported an increase in costs now paying an extra $358,299 each year.
6 7
France 43%
Sweden 21%
Ireland 33%
Percentage of organizations now
paying more to ensure their IT estate
remains/becomes integrated
United Kingdom 55%
United States 70%
Despite its perils,the value of Hybrid IT
is not in doubt.Although struggling with
the approach,over two thirds (67 percent)
of organizations believe the cost and
complexity of Hybrid IT will be worth it
in the long run.
37%
Security
issues
28%
Managing
different IT
systems across
separate business
departments
27%
Integrating/
maintaining
public cloud
environments
21%
Maintaining
legacy systems
Top four missing skill sets for
managing Hybrid IT environments
Sweden $1,588,863
Ireland $1,037,049
France $1,063,936
United Kingdom $10,918,471
United States $2,271,267
Average Yearly Spend on Hybrid IT:

5. Roy Gray,IT Infrastructure - NHS Trust Moorfields:
“With a Managed Services
Provider looking after
our infrastructure, my
team has more time to concentrate
on internal projects.Allowing a third party to take
responsibility for the maintenance and upkeep of
our system has enabled us to be far more flexible in
how we run our IT estate.Strategically,it has been
very good for us.”
Tackling the Frankenstein
of IT – How to Build on
Multiple Platforms
Inspiteofitstrialsandtribulations,theappetiteforawell-runHybridITenvironmentis
undiminished:65percentbelievetheywillalwaysoperateaHybridITestateinsomeform.And
whiletheremaybenosilverbulletorwoodenstakeinthefighttogetitright,thereareanumberof
signstolookoutforwhichwillhelpindicatethefuturesuccess–orindeedfailure–ofaHybridIT
implementation.
GoodOmens
Three Signs your Hybrid IT Implementation is on the Right Track
2.Youhavebroughtinallies
As we’ve seen,the skills needed to fully maintain a Hybrid IT infrastructure are in short supply,
particularly in the US.You can’t bluff your way to success,you need someone you can consult or rely
on to help you design,implement and maintain your system so you don’t end up with a ‘Frankenstein’s
monster’of technologies.
Arm yourself with the knowledge of your application requirements–availability,security and
performance being key factors.Identify the areas where reinforcements are needed,(our respondents
placed security; managing IT systems across separate departments; and public and private cloud
integration/maintenance at 37,28,27 and 27 percent respectively).No one knows your business as well
as you do; share that knowledge to help any allies give you valuable advice.
3.Youknowwhenyou’vewon
Whether your demons have been vanquished means frequently and thoroughly benchmarking your
measure of success.
Ensure you have reviewed a comparison of the lifecycle costs of the technology/application against
the expected ROI before embarking on any IT investment project.These include everything from
management and licensing to infrastructure,people and processes.Once it’s complete,check back
in at regular intervals to ensure your system is as efficient and effective as it can be: business
agility (46 percent),improved customer service (41 percent) and accelerated cloud deployments
(37 percent) were the top results for Hybrid IT winners.
1.Youhaveplannedyourattack
You’ve already cast a light into the dark shadowy corners of your data centers and now have a
clear understanding of each application and services’importance to your business.Everything
from Test Dev environments through to customer facing service portals need to be addressed
and categorized.How important is uptime,availability or security to your applications? Not all
apps are equal in their requirements and a successful Hybrid IT strategy can recognize this.
Prioritize that which offers a commercial differentiation and be among the 73 percent of
organizations who seek competitive advantage via Hybrid IT.Everything,unless it’s easier
and cheaper to do it yourself,can be outsourced.
This new side of me iscapable of unimaginable things.
of organizations agreed that having
support from a partner ensured that
their Hybrid IT implementations
were a success.
67%
of organizations feel the cost
and complexity of Hybrid IT
will be worth it in the long run.
67%
74 percent of
organizations are
willing to invest to
ensure they have
the right skills to
successfully run a
Hybrid IT estate.
74%
8 9

6. Dark Harbinger
Three Signs your Hybrid IT Implementation
is Destined to Fail
3. You are starting to lose controlControl is vital to the smooth running of any IT system and
Hybrid IT is no exception. However, with so many moving parts
and multiple platforms, it is easy to lose grip. This is where
the CIO needs to lead the charge and help the organization to
tame the beast and regain any control lost.CIOs need to find a balance between having strong and robust
governance in place, without making it so strict that you
reduce the opportunity to drive the innovation you know can
be delivered by your systems.Setting parameters based on cost control is a good starting
point. After that, understand how your organization will be
affected by third-party developments: where do you sit in the
supply chain?
Finally, benchmark your providers against their competitors
each year and let them know you’re doing it. This should help
keep performance, and costs, and SLAs at optimal levels.
1. You view the cloud as a silver bullet
A common problem: thinking the cloud is an answer for everything
is one of the costliest mistakes you can make. Much like Jekyll’s
elixir, cloud computing is being brought into IT infrastructures
with the hope of benefitting businesses, improving productivity
and acting as a driving factor in opening new revenue streams.
The brew, however, has proved too heady a mixture for many
businesses according to this research. Although considered a
gateway to innovation, it is ironic to see that harnessing new
technologies like cloud computing are a leading cause in the
increasing levels of complexity which are now preventing many
organizations from innovating.
Cloud is great for short sprint projects, new applications and
developments, but not all applications are suited to the cloud
and running too many clouds that don’t interact delivers major
problems. As truly interconnected hybrid clouds are developed
this may ease this issue but the nature of many organizations'’
IT will be to remain hybrid (65 percent), which means cloud will
only ever combat part of the monster.
I should have realized the
true nature of any hybrid.
It is a beast with two
natures. And it must be tamed.
OF RESPONDENTS
ADMITTED THEY DID
NOT FULLY UNDERSTAND
EVERYTHING ABOUT
THEIR ORGANIZATION'S
IT ENVIRONMENT.
34%
2. You leave yourself with no escape
Rushing to drink the cloud elixir can give you a hangover–
we already know that! Less well-known is that this rush
can often leave organizations trapped, with many failing
to plan an escape route.
Know your exit routes. Without an exit strategy, organizations
can end up locked in and at the mercy of whichever cloud
providers they have chosen. What happens if your provider
wants to raise the costs? Or it suffers frequent outages? Or is
revealed to be in breach of data sovereignty laws? CIOs must
make sure their organization is protected and that doesn’t just
mean adding another cloud supplier to the heap.
10 11
OF ORGANIZATIONS
HAVE STRUGGLED
TO IMPLEMENT
THEIR HYBRID
IT ESTATE.”
32%
OF ORGANIZATIONS ARE
RECONSIDERING THEIR
APPROACH TO HYBRID IT
IN SOME WAY.
88%
Badreddine Laroussi,Group CIO - TDA Capital:
“The whole point of moving to a Hybrid
IT approach is to increase business agility.
Technology is changing all the time,with new applications and services appearing on a weekly
basis–organization’s need an approach that can take advantage of this.Of course,this requires
careful planning: which applications would suit a cloud environment and which would be better
elsewhere? Do you have the skill sets needed to make a success of this approach?”

7. Conclusion
Whetheritisanaturalevolutionfromanon-premisesystemorastop-gaponthejourneyto
acloud-firstITsystem,HybridITrequiresawell-consideredandcomprehensiveroadmap.
BuildingaHybridITenvironmentwithadhocpurchases,whiletryingtokeepnumerous
disparateapplicationsintegrated,isanITnightmarewaitingtohappen.
Hybrid IT is here to stay,either as more organizations begin on their transformational journey
towards a more modern IT environment,or take this approach long term (29 percent of
organizations state that they have no plans to move away from the approach)–and there is no
doubtthatitcanofferrealvalueforabusiness.Crucialtotoday’smodernbusinessmind-set,Hybrid
IT has a tangible impact on the flexibility and agility of any organization.It also represents
the foreseeable future of enterprise IT,helping take organizations into the brave new world of
mobility,cloud and big data analytics.
But it can come at a price.With platforms,
services,and applications often supplied by
different providers Hybrid IT can seem a risky
strategy.It goes beyond the usual skill sets of
many organizations and leaves them dangerously
unable to maintain control–in fact 89 percent of
IT departments lack at least one of the skill sets
needed to manage a Hybrid IT environment.
Bringing in the right expertise is fundamental.Although having those specialists in-house might
be the preferred option,the wide range of platforms and technologies which comprise a Hybrid IT
estate make this an expensive and near-impossible option.In this instance,a Managed Services
partner–whether used just to advise or to offer full infrastructure support–can be an essential.
Hybrid IT is a heady potion to imbibe and one with myriad positive outcomes,but an elixir
conducive to the life of your business depends on establishing the ingredients you need before you
take that first sip.
Learn from my misfortunes.
Resist the temptation to travel alone.
Find a few true souls you can
trust to help you tackle the
demons of Hybrid IT.
“Three quarters
of organizations identified Hybrid IT
as a strategic choice.”
Organizations are re-thinking their use
of Hybrid IT in the following ways:
48%
Greater
integration
between IT
solutions
40%
Increased
use of
Hybrid cloud
services
30%
Using less
on-premise/
physical
infrastructure
environments
30%
Using less legacy
technology
12 13
Ireland 37%
France 9%
United States 20%
United Kingdom 39%
Sweden 53%
Many organizations have no plans to
move away from a Hybrid IT approach;
percentage of organizations, by region,
planning to continue using Hybrid IT:
Top reason for rethinking use of / approach to
Hybrid IT by region:
• US: Increased use of hybrid cloud services 61%
• UK: Greater integration between IT 47%
• Sweden: Using less on-premise/physical infrastructure environments 47%
• Ireland: Using less on-premise/physical infrastructure environments 44%
• France: Greater integration between IT 43%

8. 14 15
NOTES: NOTES:

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