This document provides an overview of industrial relations. It defines industrial relations as the relationship between management and workers in an industrial organization. It discusses the key parties involved - employers, employees, unions, and the government. It describes different approaches to industrial relations like unitary, pluralist, Marxist, and systems approaches. It also covers important IR concepts like employees, employers associations, trade unions, courts and tribunals, causes of poor relations, and strategies to improve relations. The goal of IR is to maintain harmony between the parties and ensure uninterrupted production.

1. Instructor
Instructor
Mr. Shyamasundar Tripathy
Mr. Shyamasundar Tripathy
Management Faculty(HR)
Management Faculty(HR)

2. WHAT IS IR
Industrial relation means the relationship between employers
and employees in course of employment in industrial
organisations.
Industrial relation is used to denote the collective relationships
between management and the worker.
 IR is used to cover such aspects of industrial life as trade
unionism, collective bargaining, workers participation in
management , discipline and industrial disputes.
Definition: According to J.T. Dunlop, “Industrial relations are
the complex interrelations among managers, workers and
agencies of the government”

3. IR is concerned with the relationship between management
and workers and the role of regulatory mechanism in
resolving any industrial dispute.
 Under the IR participative management, employee
development, employee remuneration, employee safety and
health.

4. Features of Industrial Relations:
Industrial relations are outcomes of employment
relationships in an industrial enterprise. These
relations cannot exist without the two parties namely
employers and employees.
Industrial relations system creates rules and
regulations to maintain harmonious relations.
The government intervenes to shape the industrial
relations through laws, rules, agreements, terms,
charters etc.

5. Several parties are involved in the Industrial relations
system. The main parties are employers and their
associations, employees and their unions and the
government. These three parties interact within
economic and social environment to shape the
Industrial relations structure.
Industrial relations are a dynamic and developing
concept, not a static one. They undergo changes with
changing structure and scenario of the industry as
and when change occurs.
Industrial relations include both individual relations
and collective relationships.

6. Objectives of Industrial Relations:
•To maintain industrial democracy based on participation of labour
in the management and gains of industry.
•To raise productivity by reducing tendency of high labour turnover
and absenteeism.
•To ensure workers’ participation in management of the company by
giving them a fair say in decision-making and framing policies.
•To establish a proper channel of communication.
•To increase the morale and discipline of the employees.
•To safeguard the interests of the labour as well as management by
securing the highest level of mutual understanding and goodwill
between all sections in an industry.
•To avoid all forms of industrial conflicts so as to ensure industrial
peace by providing better living and working standards for the
workers.

7. Importance of Industrial Relations:
Uninterrupted Production: The most important
benefit of industrial benefits is that it ensures
continuity of production. This means continuous
employment for all involved right from managers to
workers.
Reduction in Industrial disputes: Good Industrial
relations reduce Industrial disputes. Strikes,
grievances and lockouts are some of the reflections of
Industrial unrest. Industrial peace helps in promoting
co-operation and increasing production.
High morale: Good Industrial relations improve the
morale of the employees and motivate the worker
workers to work more and better.

8. Reduced wastage: Good Industrial relations are
maintained on the basis of co-operation and
recognition of each other. It helps to reduce wastage
of material, manpower and costs.
Contributes to economic growth and development.

9. Causes of poor Industrial Relations:
Economic causes: Often poor wages and poor
working conditions are the main causes for unhealthy
relations between management and
labour. Unauthorised deductions from wages, lack of
fringe benefits, absence of promotion opportunities,
faulty incentive schemes are other economic causes.
Other causes for Industrial conflicts are inadequate
infrastructure, worn-out plant and machinery, poor
layout, unsatisfactory maintenance etc.

10. Organisational causes: Faulty communications
system, unfair practices, non-recognition of trade
unions and labour laws are also some other causes of
poor relations in industry.
Social causes: Uninteresting nature of work is the
main social cause of poor Industrial relations.
Dissatisfaction with job and personal life culminates
into Industrial conflicts.

11. Psychological causes: Lack of job security, non-
recognition of merit and performance, poor
interpersonal relations are the psychological reasons
for unsatisfactory employer-employee relations.
Political causes: Multiple unions, inter-union rivalry
weaken the trade unions. Defective trade unions
system prevailing in the country has been one of the
most responsible causes for Industrial disputes in the
country

12. Suggestions to improve Industrial Relations:
Sound personnel policies: Policies and procedures
concerning the compensation, transfer and
promotion, etc. of employees should be fair and
transparent. All policies and rules relating to
Industrial relations should be fair and transparent to
everybody in the enterprise and to the union leaders.
Participative management: Employees should
associate workers and unions in the formulation and
implementation of HR policies and practices.

13. Responsible unions: A strong trade union is an
asset to the employer. Trade unions should adopt a
responsible rather than political approach to
industrial relations.
Employee welfare: Employers should recognise the
need for the welfare of workers. They must ensure
reasonable wages, satisfactory working conditions,
and other necessary facilities for labour. Management
should have a genuine concern for the welfare and
betterment of the working class.

14. Grievance procedure: A well-established and
properly administered system committed to the
timely and satisfactory redressal of employee’s
grievances can be very helpful in improving Industrial
relations. A suggestion scheme will help to satisfy the
creative urge of the workers.
Constructive attitude: Both management and trade
unions should adopt positive attitude towards each
other. Management must recognise unions as the
spokesmen of the workers’ grievances and as
custodians of their interests. The employer should
accept workers as equal partners in a joint endeavour

15. Creating a proper communication channel to
avoid grievances and misunderstandings among
employees
Education and training imparted to the
employees

16. Employees
Employee
Association
Government
Employer-Employee
Relations
Employers
Employer
Associations
Courts and
Tribunals

17. UNITARY APPROACH
UNITARY APPROACHI is grounded in mutual
cooperation, individual treatment, team work and
shared goals.
Work place conflict is seen as temporary aberration,
resulting from poor management Employees who do
not mix well with organization culture Unions
cooperate with the management.
Management’s right to manage is accepted because
there is no ‘we they” feeling Underlying assumption is
that everyone benefits when the focus is on common
interest and promotion of harmony Based on reactive
strategy.

18. PLURALISM(CONFLICT APPROACH )
PLURALISM(CONFLICT APPROACH )Pluralism is belief in the
existence of more than one ruling principle, giving rise to a conflict of
interests.
The pluralist approach to IR accepts conflict between management
and workers as inevitable but containable through various
institutional arrangements ( like collective bargaining, conciliation
and arbitration etc) and is in fact considered essential for innovation
and growth.
It perceives organizations as coalitions of competing interests , where
the management’s role is to mediate among the different interest
groups.
It perceives trade unions as legitimate representative of employee
interests It also perceives stability in IR as the product of concessions
and compromises between management and unions

19. MARXIST APPROACH
MARXIST APPROACH Marxists like pluralists also regard conflict as
inevitable but see it as a product of capitalistic society where as
pluralist believe that the conflict is inevitable in all organizations
For Marxists IR has wider meaning. For them conflict arises not
because of rift between management and workers but because of the
division in the society between those who own resources and those
who have only labor to offer.
Marxist approach thus focuses on the type of society in which an
organization functions.
Industrial conflict is thus equated with political and social unrest
Trade Unions are seen both as labor reaction to exploitation by
capitalists, as- well-as a weapon to bring about a revolutionary social
change.

20. THE SYSTEM APPROACH
The system approach was developed by J. P. Dunlop of Harvard
University in 1958.
According to this approach, individuals are part of an ongoing but
independent social system.
The behaviour, actions and role of the individuals are shaped by the
cultures of the society.
The three elements of the system approach are input, process and
output.
Society provides the cue (signal) to the individuals about how one
should act in a situation.
The institutions, the value system and other characteristics of the
society influence the process and determine the outcome or response
of the individuals. The basis of this theory is that group cohesiveness
is provided by the common ideology shaped by the societal factors.

21. Employees:
In organized sector- 28.1 million
In unorganized sector- 365.1 million
(Source: National Sample Survey Organization)
Facilities Provided To Employees:
1.Commitment To Industry
2. Protective Legislation
3. Status Of The Worker
4. Employment Pattern

22. Trade Unions:
The union power is exerted primarily at 2 levels-
At the industry level
At the plant level
The personal characteristics of workers, their culture,
educational attainments, qualifications, skills, attitude
towards work, etc. play an important role in an IR
Employers:
These are the persons working at management level and
taking all the decisions
They have the right to hire and fire any worker

23. Employers Associations:
Employer associations represent employer interests
before industrial tribunals and provide a range of IR
advisory services including award interpretation,
dispute handling and how to counter union activity

24. Government:
The government exerts an important influence on IR
through such measures as providing employment,
intervening in working relationships and regulating
wages, bonus and working conditions through various
laws relating to labour
The government keeps an eye on both the trade unions
and the employer’s organizations to regulate their
behaviors in the interests of the nations

25. Courts And Tribunals:
Government tribunals charged with preventing and
settling industrial disputes

26. IR Strategy
Reactive Strategy
Proactive Strategy

27. Factors Affecting Employee
Relations Strategy:
Internal Factors
External Factors

28. IR Decisions
A proactive IR strategy programme must cover the
following decisions:
Communication
Relationships
Competence
Discipline and Conflict

29. Role Of HRM
HR department contribute through better recruitment
and hiring, induction, training and development, safety
and health, remuneration, welfare, communication
channels and other practices
Provides motivation, competent and trouble- free work
force to employees