An alarm was triggered at the Mati branch of Enterprise Bank around 8:30PM on July 25th, 2017. The outsourced security monitoring company, SSMI, informed the fire department as per their standard procedure. However, when the branch head checked, there were no signs of fire or hazard. It was later learned that there had been power outages in Mati City that evening. The security monitoring company does not provide monthly reports of incidents to the bank as required. The security chief recommends reviewing contracts with SSMI, establishing clear incident response protocols, and recalibrating security devices.

1. INCIDENT REPORT
Security
Department
C O N F I D E
N T I A L
CASE : FALSE FIRE ALARM
VENUE : Mati Branch
FOR : ATTY. RONALD E. ALVIZO
Chief Executive Officer (CEO)
Enterprise Bank, Inc.
FROM : SECURITY DEPARTMENT
DATE : 26 July 2017
I. – FACT OF REFERENCE:
1. On or about 8:30PM (2000H) of 25 July 2017, a call received from SSMI
(outsourced security alarm monitoring) witch phone number 0928-524-6969,
informing that an alarm has been triggered at EBI Mati Branch.
 An immediate action has been ordered to inform the nearest Fire Station
of the area, since they (SSMI) has the contact number. To gather the
veracity of the triggered alarm and deployment of firefighting personnel
and equipment.
2. Upon the received of the call from SSMI, as standard operating procedure
(SOP) the branch head of EBI Mati Branch has been inform thru contacting
with their provided mobile numbers.
 Miss Minerva V. Moyet the branch head of EBI Mati, answered the call
guarantying to took actions and disseminate the information to its staff
since there are EBI employees stationed near the location of EBI
Branch.
II. – VERIFICATION AND IDENTIFICATION OF INCIDENT:
1. On or about 9:00PM (2100H) of that same date, Miss Minerva V. Moyet called
for the update of the triggered alarm, as for her ocular verification there is no
signs of fire and in any form of causes to trigger the alarm.

2. INCIDENT REPORT
Security
Department
C O N F I D E
N T I A L
III. – FURTHER ANALYSIS:
1. Information gathered that on 25 July 2017, there were electric interruptions at
Mati City. The power interruption lasted until the closure of the branch office.
 Rest assured by the personnel of EBI Mati Branch that standard closing
procedure has been made and preventive measures have been apllied.
2. On or about 8:30AM (0800H) 26July 2017, a confirmation call from the EBI
Mati branch head (Miss Minerva V. Moyet) updating the incident that took
place, that the “smoke alarm” (fire alarm device) is intact and no signs of
eminent hazard occurred outside and inside the bank premises.
3. Later have known thru inquires of the previous event, that sometimes the
alarm has been triggered with uncertain cause.
 The said incidents were reported and the SSMI assured to take actions,
as the SSMI sent technicians to resolve the verged errors.
IV. – DICUSSION:
Finding veracious information of the incident to be considered:
First, the SSMI as the monitoring system of entire EBI branches security
alarm and to minimize risk as its purpose, they have the rights and
prerogative to deploy the appropriate concern in regards of what kind of alarm
or incident arises under their watch.
 It is about SSMI’s standard protocol of information that as common
practice to first call the EBI management officers to inform that an alarm
has been triggered and asking the opinion of the officer to its either to
call an assistance and deploy as needed.
 As an understanding that the bank is a unique business governing
money transactions and transacting important matters and documents
which can an any incident could jeopardized the banking transaction.
And ranking the 3rd most risk establishment/business as criminal
centered of interest.
 SSMI should implement the preliminary assessment of the event to
inform first the authorities to engage verification until such procedure
complied, inform the EBI management of the action taken.

3. INCIDENT REPORT
Security
Department
C O N F I D E
N T I A L
Second, the SSMI should furnish the EBI management a recaps report of
incident occurred bank-wide monthly, this is to federate files for future
references.
 As of the present the monthly report has not been gratified by SSMI.
V. – RECOMMENDATION:
1. Review our service contract of SSMI for the service monthly reporting,
maintenance of security devices and alarms and its warranty.
2. Coordination with the EBI Management in-charge and SSMI Management
to establish information protocol on assessment of incident occurrence.
3. Re-calibration of all security devices, as record all the devices has been
pass-due to their warranty and peak of their performance.
FOR THE MANAGEMENT
Prepared by:
KIM RICHARD LOPEZ, CSP, CSMS
Chief Security Officer (CSO)
Enterprise Bank, Inc.