The document outlines the process for an in-house repair scenario. It involves: 1) The service representative creating a repair order in the CRM system and triggering the process to bring the defective material into the premises. 2) A loan product is delivered to the customer and the technician is informed of the services to be performed. 3) Once repaired, the product is returned to the customer and arrangements are made to retrieve the loan device.

1. In House Repair Scenario
Once the decision is made to bring the defective material inside the premises, the service
representative creates a repair order by entering all the required information in the CRM
system
After entering all this information the service representative triggers the process of
bringing defective material in the premises by adding the respective items in the CRM
system and saved.
Once it is done the logistic part for bringing the product for repair is done under ECC and
the related document can be seen under transaction history
After the defective product is brought in the premises, the service representative does
some diagnostic and puts this information in the in house repair document, the alternative
product as loan product as well as few other services as well as spare parts which system
propose are entered in the in house repair document.

2. After that the loan product is delivered to the customer through ECC & the related
document can be seen in the transaction history.
Service technician is informed about the services to be performed and after doing so the
technician puts all the information in the service confirmation document by referencing
all the relevant in house repair documents

3. Completes the confirmation by changing the status of the doc and saves it.
Once the defective product is repaired the service representative triggers the return of the
same to the customer
 Edits the item details of the in house repair order
 Clicks the deliver repair product and a new line item appears for which the status
needs to be changed as Released and saved
 Logistics department sends back the product to customer
 This outbond delivery is updated in the transaction history

4. After the repaired product is sent back to customer the arrangement also need to be made
to get the loan device back from customer. Service representative triggers it and captures
it in the CRM system this by clicking on device pick up and save
Once the loan device is brought back then customer is being charged for the services to
repair the product and also for the use of the loan device.