SlideShare a Scribd company logo
In House Repair Scenario
Once the decision is made to bring the defective material inside the premises, the service
representative creates a repair order by entering all the required information in the CRM
system
After entering all this information the service representative triggers the process of
bringing defective material in the premises by adding the respective items in the CRM
system and saved.
Once it is done the logistic part for bringing the product for repair is done under ECC and
the related document can be seen under transaction history
After the defective product is brought in the premises, the service representative does
some diagnostic and puts this information in the in house repair document, the alternative
product as loan product as well as few other services as well as spare parts which system
propose are entered in the in house repair document.
After that the loan product is delivered to the customer through ECC & the related
document can be seen in the transaction history.
Service technician is informed about the services to be performed and after doing so the
technician puts all the information in the service confirmation document by referencing
all the relevant in house repair documents
Completes the confirmation by changing the status of the doc and saves it.
Once the defective product is repaired the service representative triggers the return of the
same to the customer
 Edits the item details of the in house repair order
 Clicks the deliver repair product and a new line item appears for which the status
needs to be changed as Released and saved
 Logistics department sends back the product to customer
 This outbond delivery is updated in the transaction history
After the repaired product is sent back to customer the arrangement also need to be made
to get the loan device back from customer. Service representative triggers it and captures
it in the CRM system this by clicking on device pick up and save
Once the loan device is brought back then customer is being charged for the services to
repair the product and also for the use of the loan device.

More Related Content

Viewers also liked

3 diana ramos
3 diana ramos3 diana ramos
3 diana ramos
Diana Ramos Reyes
 
3 diana ramos
3 diana ramos3 diana ramos
3 diana ramos
Diana Ramos Reyes
 
Presentation2
Presentation2Presentation2
Presentation2
Khalid Fil Aqsha
 
Report on kimberly clark
Report on kimberly clarkReport on kimberly clark
Report on kimberly clark
Sameer Singh
 
Portfolio
PortfolioPortfolio
Report on kimberly clark
Report on kimberly clarkReport on kimberly clark
Report on kimberly clark
Sameer Singh
 
cGMP Aspects of Design SMP
cGMP Aspects of Design SMPcGMP Aspects of Design SMP
cGMP Aspects of Design SMP
Steve Phillips, PMP
 
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
mobiweave
 
Introduction to ServiceStack
Introduction to ServiceStackIntroduction to ServiceStack
Introduction to ServiceStack
mobiweave
 
Warranty claim process
Warranty claim processWarranty claim process
Warranty claim process
Suman Jha
 
Braquiterapia
BraquiterapiaBraquiterapia
Braquiterapia
Garo TM
 
Creating iOS and Android Apps with Visual Studio and C#
Creating iOS and Android Apps with Visual Studio and C# Creating iOS and Android Apps with Visual Studio and C#
Creating iOS and Android Apps with Visual Studio and C#
mobiweave
 
cGMP Aspects of Design
cGMP Aspects of DesigncGMP Aspects of Design
cGMP Aspects of Design
Steve Phillips, PMP
 

Viewers also liked (13)

3 diana ramos
3 diana ramos3 diana ramos
3 diana ramos
 
3 diana ramos
3 diana ramos3 diana ramos
3 diana ramos
 
Presentation2
Presentation2Presentation2
Presentation2
 
Report on kimberly clark
Report on kimberly clarkReport on kimberly clark
Report on kimberly clark
 
Portfolio
PortfolioPortfolio
Portfolio
 
Report on kimberly clark
Report on kimberly clarkReport on kimberly clark
Report on kimberly clark
 
cGMP Aspects of Design SMP
cGMP Aspects of Design SMPcGMP Aspects of Design SMP
cGMP Aspects of Design SMP
 
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
Cloud apps with REST APIs using Windows Azure, Asp.NET, ServiceStack and Angu...
 
Introduction to ServiceStack
Introduction to ServiceStackIntroduction to ServiceStack
Introduction to ServiceStack
 
Warranty claim process
Warranty claim processWarranty claim process
Warranty claim process
 
Braquiterapia
BraquiterapiaBraquiterapia
Braquiterapia
 
Creating iOS and Android Apps with Visual Studio and C#
Creating iOS and Android Apps with Visual Studio and C# Creating iOS and Android Apps with Visual Studio and C#
Creating iOS and Android Apps with Visual Studio and C#
 
cGMP Aspects of Design
cGMP Aspects of DesigncGMP Aspects of Design
cGMP Aspects of Design
 

Similar to In house repair scenario

Procurement for services
Procurement for servicesProcurement for services
Procurement for services
babloo6
 
Interactive Customer Communication Management (CCM)
Interactive Customer Communication Management (CCM)Interactive Customer Communication Management (CCM)
Interactive Customer Communication Management (CCM)
Newgen Software Technologies Limited
 
Crm service updated (PPT)
Crm service updated (PPT)Crm service updated (PPT)
Crm service updated (PPT)
Ripunjay Rathaur
 
On receiving customer complaint or return component for repair process
On receiving customer complaint or return component for repair processOn receiving customer complaint or return component for repair process
On receiving customer complaint or return component for repair process
Bharat Rathod
 
Routing Jobsite Field Data for Approval and Billing in 4castplus
Routing Jobsite Field Data for Approval and Billing in 4castplusRouting Jobsite Field Data for Approval and Billing in 4castplus
Routing Jobsite Field Data for Approval and Billing in 4castplus
4castplus
 
Purchasing software structure
Purchasing software structurePurchasing software structure
Purchasing software structure
Syed Kashif Ali
 
Design Implementation ProposalDesign Implementation Proposal.docx
Design Implementation ProposalDesign Implementation Proposal.docxDesign Implementation ProposalDesign Implementation Proposal.docx
Design Implementation ProposalDesign Implementation Proposal.docx
theodorelove43763
 
Sample Oracle Payable User Manual
Sample Oracle Payable User ManualSample Oracle Payable User Manual
Sample Oracle Payable User Manual
Suvrendu Bose
 
Payments on contracts
Payments on contractsPayments on contracts
Payments on contracts
naji maalouf
 
Salesforce project
Salesforce projectSalesforce project
Salesforce project
Siddharth Chaudhary
 
Service Contracts Lifecycle Management
Service Contracts Lifecycle ManagementService Contracts Lifecycle Management
Service Contracts Lifecycle Management
Mohan Dutt
 
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
Asia Master Training آسيا ماسترز للتدريب والتطوير
 
Add Ons Based On Navision For Distribution Industry
Add Ons Based On Navision For Distribution IndustryAdd Ons Based On Navision For Distribution Industry
Add Ons Based On Navision For Distribution Industry
Yogesh Manikpure
 
Service channel retail overview latest presentation
Service channel retail overview   latest presentationService channel retail overview   latest presentation
Service channel retail overview latest presentation
Steven Gottfried
 
NEW ORGANO_ Inventory & Order Mangement console (1)
NEW ORGANO_ Inventory & Order Mangement console (1)NEW ORGANO_ Inventory & Order Mangement console (1)
NEW ORGANO_ Inventory & Order Mangement console (1)
Techsky Solutions
 
Payments on contracts
Payments on contractsPayments on contracts
Payments on contracts
naji maalouf
 
ORGANO_ Inventory & Order Mangement console_1
ORGANO_ Inventory & Order Mangement console_1ORGANO_ Inventory & Order Mangement console_1
ORGANO_ Inventory & Order Mangement console_1
Techsky Solutions
 
Repair management in odoo
Repair management in odooRepair management in odoo
Repair management in odoo
Varsha Technaureus
 
Incident Management
 Incident Management Incident Management
Incident Management
iicecollege
 
Introduction IS Utilities - Indian DISCOM
Introduction IS Utilities - Indian DISCOMIntroduction IS Utilities - Indian DISCOM
Introduction IS Utilities - Indian DISCOM
Sougata Mitra
 

Similar to In house repair scenario (20)

Procurement for services
Procurement for servicesProcurement for services
Procurement for services
 
Interactive Customer Communication Management (CCM)
Interactive Customer Communication Management (CCM)Interactive Customer Communication Management (CCM)
Interactive Customer Communication Management (CCM)
 
Crm service updated (PPT)
Crm service updated (PPT)Crm service updated (PPT)
Crm service updated (PPT)
 
On receiving customer complaint or return component for repair process
On receiving customer complaint or return component for repair processOn receiving customer complaint or return component for repair process
On receiving customer complaint or return component for repair process
 
Routing Jobsite Field Data for Approval and Billing in 4castplus
Routing Jobsite Field Data for Approval and Billing in 4castplusRouting Jobsite Field Data for Approval and Billing in 4castplus
Routing Jobsite Field Data for Approval and Billing in 4castplus
 
Purchasing software structure
Purchasing software structurePurchasing software structure
Purchasing software structure
 
Design Implementation ProposalDesign Implementation Proposal.docx
Design Implementation ProposalDesign Implementation Proposal.docxDesign Implementation ProposalDesign Implementation Proposal.docx
Design Implementation ProposalDesign Implementation Proposal.docx
 
Sample Oracle Payable User Manual
Sample Oracle Payable User ManualSample Oracle Payable User Manual
Sample Oracle Payable User Manual
 
Payments on contracts
Payments on contractsPayments on contracts
Payments on contracts
 
Salesforce project
Salesforce projectSalesforce project
Salesforce project
 
Service Contracts Lifecycle Management
Service Contracts Lifecycle ManagementService Contracts Lifecycle Management
Service Contracts Lifecycle Management
 
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
Claims and Counterclaims Preparation, Analysis, Assessment and Successful Set...
 
Add Ons Based On Navision For Distribution Industry
Add Ons Based On Navision For Distribution IndustryAdd Ons Based On Navision For Distribution Industry
Add Ons Based On Navision For Distribution Industry
 
Service channel retail overview latest presentation
Service channel retail overview   latest presentationService channel retail overview   latest presentation
Service channel retail overview latest presentation
 
NEW ORGANO_ Inventory & Order Mangement console (1)
NEW ORGANO_ Inventory & Order Mangement console (1)NEW ORGANO_ Inventory & Order Mangement console (1)
NEW ORGANO_ Inventory & Order Mangement console (1)
 
Payments on contracts
Payments on contractsPayments on contracts
Payments on contracts
 
ORGANO_ Inventory & Order Mangement console_1
ORGANO_ Inventory & Order Mangement console_1ORGANO_ Inventory & Order Mangement console_1
ORGANO_ Inventory & Order Mangement console_1
 
Repair management in odoo
Repair management in odooRepair management in odoo
Repair management in odoo
 
Incident Management
 Incident Management Incident Management
Incident Management
 
Introduction IS Utilities - Indian DISCOM
Introduction IS Utilities - Indian DISCOMIntroduction IS Utilities - Indian DISCOM
Introduction IS Utilities - Indian DISCOM
 

Recently uploaded

Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
Jakub Marek
 
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
Jason Yip
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Chart Kalyan
 
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptxPRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
christinelarrosa
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
akankshawande
 
inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
inQuba Webinar Mastering Customer Journey Management with Dr Graham HillinQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
LizaNolte
 
Session 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdfSession 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdf
UiPathCommunity
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
Edge AI and Vision Alliance
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
Zilliz
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
c5vrf27qcz
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
Brandon Minnick, MBA
 
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
AstuteBusiness
 
Leveraging the Graph for Clinical Trials and Standards
Leveraging the Graph for Clinical Trials and StandardsLeveraging the Graph for Clinical Trials and Standards
Leveraging the Graph for Clinical Trials and Standards
Neo4j
 
The Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptxThe Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptx
operationspcvita
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
ssuserfac0301
 
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin..."$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Fwdays
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
saastr
 
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
"Scaling RAG Applications to serve millions of users",  Kevin Goedecke"Scaling RAG Applications to serve millions of users",  Kevin Goedecke
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
Fwdays
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 

Recently uploaded (20)

Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
 
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
 
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptxPRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
 
inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
inQuba Webinar Mastering Customer Journey Management with Dr Graham HillinQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
 
Session 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdfSession 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdf
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
 
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
 
Leveraging the Graph for Clinical Trials and Standards
Leveraging the Graph for Clinical Trials and StandardsLeveraging the Graph for Clinical Trials and Standards
Leveraging the Graph for Clinical Trials and Standards
 
The Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptxThe Microsoft 365 Migration Tutorial For Beginner.pptx
The Microsoft 365 Migration Tutorial For Beginner.pptx
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
 
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin..."$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
 
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
"Scaling RAG Applications to serve millions of users",  Kevin Goedecke"Scaling RAG Applications to serve millions of users",  Kevin Goedecke
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 

In house repair scenario

  • 1. In House Repair Scenario Once the decision is made to bring the defective material inside the premises, the service representative creates a repair order by entering all the required information in the CRM system After entering all this information the service representative triggers the process of bringing defective material in the premises by adding the respective items in the CRM system and saved. Once it is done the logistic part for bringing the product for repair is done under ECC and the related document can be seen under transaction history After the defective product is brought in the premises, the service representative does some diagnostic and puts this information in the in house repair document, the alternative product as loan product as well as few other services as well as spare parts which system propose are entered in the in house repair document.
  • 2. After that the loan product is delivered to the customer through ECC & the related document can be seen in the transaction history. Service technician is informed about the services to be performed and after doing so the technician puts all the information in the service confirmation document by referencing all the relevant in house repair documents
  • 3. Completes the confirmation by changing the status of the doc and saves it. Once the defective product is repaired the service representative triggers the return of the same to the customer  Edits the item details of the in house repair order  Clicks the deliver repair product and a new line item appears for which the status needs to be changed as Released and saved  Logistics department sends back the product to customer  This outbond delivery is updated in the transaction history
  • 4. After the repaired product is sent back to customer the arrangement also need to be made to get the loan device back from customer. Service representative triggers it and captures it in the CRM system this by clicking on device pick up and save Once the loan device is brought back then customer is being charged for the services to repair the product and also for the use of the loan device.