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Implementing accessible tools to ensure continuous improvement of student experience
The document details the integration of LibKey Discovery with Primo VE at the Royal College of Surgeons in Ireland, aimed at enhancing user access to full-text fee-based and open access articles. It discusses the implementation process, challenges encountered, and the resulting increase in full-text downloads, which rose by 153% from the previous year with significant improvements in user experience. Overall, the integration not only met strategic educational goals but also demonstrated the value of continuous improvement in library services.
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Implementing accessible tools to ensure continuous improvement of student experience
- 1. 2 9 th M a y 2 0 2 4 LibKey Discovery integration with PRIMO VE Jean Murphy Royal College of Surgeons in Ireland CONUL Conference 2024 Libraries as Changemakers 28th-29th of May 2024
- 2. Agenda AIMS WHAT HOWCHALLENGES OUTCOMES
- 3. Aims • Enhance userdiscovery of full-text fee based collections and open access articles • Encourage greater use of fee based collections, enhancing value for money • Encourage greater use of open access resources • Demonstrate how incremental, continuous improvement can support organisational strategic goals
- 4. What LibKey Discovery: • Isa service from Third Iron, designed to enhance and streamline access to library resources • LibKey Discovery integrates LibKey into Library Search to provide one- click access to the full text of library-licensed and open access articles. When you find an article in Library Search for which full text is available through subscriptions, you will see a Download Now link. • One-click access to PDF documents, links to article in context and journal cover images from the Discovery results PRIMO VE: • Ex Libris’ discovery solution, providing a single interface for patrons to search across library collections
- 5. How Implementation Process included •Liaising with ThirdIron on implementation process. They provide a script that is then added in to the current customization package on PRIMO VE. • Some modifications may need to be made i.e. if you have a chat box already installed in to your PRIMO VE customisation • When the script is successfully installed the LibKey discovery installation in PRIMO VE appears like this:
- 6. Challenges • We neededto close the loop on records that LibKey discovery could not provide access to. • As we do not have document supply activated in our instance of ALMA/Primo VE, if LibKey discovery could not provide access to a resource the student would face a dead end with their search. • We had to resolve this. I created a rule under ‘general electronic services’ but as we had holds activated as a rule the ‘request’ link for holds would appear on items that weren’t available. After much investigation and calls with Ex Libris we created a normalisation rule which provided a work around for this. If LibKey discovery cannot provide access to a record a link to our document supply form now appears.
- 7. Outcomes – LibKeyGo Live February 2023
- 8. Outcomes Feb Mar AprMay Jun Jul Aug Sept Oct Nov Dec Jan 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 RCSI Full Text Downloads All Third Iron Products Feb 2022 - Jan 2023 Total Full Text Downloads Feb 2023 - Jan 2024 Total Full Text Downloads Total Full Text Downloads • 39,266 02/2022-01/2023 • 99,231 02/2023-01/2024 153% INCREASE
- 9. Outcomes Feb Mar AprMay Jun Jul Aug Sept Oct Nov Dec Jan 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 RCSI Full Text Downloads Feb 2022 - Jan 2023 Total Full Text Downloads Feb 2023 - Jan 2024 Total Full Text Downloads Feb 2023 - Jan 2024 LibKey Discovery LibKey Discovery Downloads 65,213 02/2023-01/2024 66% of Total Full Text Downloads in 02/2023- 01/2024 via LibKey Discovery 166% More than the Total Full Text Downloads all Third Iron products in 02/2022 – 01/2023
- 10. Outcomes – FullText Downloads Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 RCSI Full Text Downloands all All Third Iron Services Combined Total Full Text Downloads FT Downloads - Paywall FT Downloads - OA Period: 02/2023 – 01/2024 FT Downloads – Paywall 63,731 FT Downloads – Open Access 35,500 FT Downloads - Total 99,231
- 11. Outcomes – OpenAccess Full Text Downloads Sep-22 O ct-22 N ov-22 D ec-22 Jan-23 Feb-23 M ar-23 Apr-23 M ay-23 Jun-23 Jul-23 Aug-23 Sep-23 O ct-23 N ov-23 D ec-23 Jan-24 Feb-24 M ar-24 Apr-24 0 1000 2000 3000 4000 5000 6000 7000 8000 Open Access Full Text Downloads - All Third Iron Products *LibKey Go Live – Feb 2023 *
- 12. Outcomes – ResearcherTime Saved Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 0 2000 4000 6000 8000 10000 12000 Researcher Time Saved (minutes) - All Third Iron Services Combined Period: 02/2023 – 01/2024 74,417 Minutes 1,240 Hours 177 Working Days
- 13. Outcomes Alignment with RCSIStrategic Goals Education & Student Success – enhances the student experience Research & Innovation – supports OA agenda Foundations for Sustainable Impact – used existing resources
- 14. LibKey Integration withPrimo VE – Enhances user discovery and use of full- text fee based collections and open access articles Demonstrates how incremental, continuous improvement can support organisational strategic goals Outcomes
- 15. 2 9 th M a y 2 0 2 4 THANK YOU Jean Murphy Royal College of Surgeons in Ireland CONUL Conference 2024 Libraries as Changemakers 28th-29th of May 2024
Editor's Notes
- #8 Comparing the 12 months since LibKey go live to the 12 months previous to go live, we see large differences in total full text downloads across all Third Iron Products – 153% increase in the 12 months since LibKey go live
- #9 Layering in the LibKey FullText downloads we can see LibKey downloads account for 66% of total full text downloads in Third Iron products used by RCSI. L
- #12 Working day = 7 hours 1240/7 = 177 working days
- #13 presenter notes - enhancing discoverability and ease of access to full text context supports learners and provides a positive student experience of our services; as demonstrated the feature reduces researcher time looking for full text content, supports our open access agenda by enhancing discoverability of OA content; and the project as a continuous improvement project, links in with our sustainable infrastructure goals)
- #14 Working day = 7 hours 1240/7 = 177 working days