A presentation by Frank Wadmore, IT networks and security manager, University of Central Lancashire at the Jisc security conference 2019.

1. Implementing a Major Incident
Mass Notification Service
Frank Wadmore

2. Implementing a Major Incident
Mass Notification Service
Frank Wadmore

3. Terrorist Attacks of 2017
• Paris
• London
• Manchester
Conscious we have staff and students studying all over the globe
Setup Emergency Management Group

4. Hydra Minerva Suite
Major Incident Simulation Facility
• 84 Worldwide
• 6 UK Universities
•Chester University
•Canterbury Christ Church University
•Leeds Beckett University
•Liverpool University
•UCLan
•University of South Wales
• Mainly used in Police and Fire Services
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5. Mass Notification
• SMS Messaging Service
• 150,000 TXT per year
• Able to send out volume bundles, all messages should go out in
under 5 minutes (30,000)
• Need to retain 100,000 credits

6. Testing of the Service

7. THURSDAY
16:25

8. So What’s all this got to do with Cyber Security?
A major incident on a campus is in effect a DOS attack, which
can very quickly become a DDOS attack as the impact spreads
and key resources are diverted from their day jobs to assist.
What may seen as a simple fire in a waste bin, could end up
becoming a major incident affecting large portions of the
campus, surrounding community and businesses.

9. Lesson Learnt
• Assume nothing
• Risk assess the impact of getting it wrong
• Watch out for school boy errors
• Early communications in the lead up
• Messages should be unambiguous
• Make sure you follow your own procedures (Links in emails)
• Periodic testing with all staff is essential
• Keep it simple - First 20 minutes are crucial

10. Questions
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