Prince William Today Monthly Insert for June - In partnership with the Prince William Area Agency on Aging, the Prince William Chamber of Commerce will host Transitions: An Informational Expo on Aging Gracefully
Shari McDaid - The Mental Health Act 2001: Issues from a Coalition PerspectiveDarius Whelan
Dr Shari McDaid - The Mental Health Act 2001: Issues from a Coalition Perspective
Dr Shari McDaid is the Director of Mental Health Reform.
Presented at Mental Health Law Conference 2015 - Centre for Criminal Justice & Human Rights, School of Law, University College Cork and Irish Mental Health Lawyers Association.
25 April 2015
http://www.imhla.ie
#mhlaw2015
Dr Boomla: Eligibility and Entitlement within the NHShealth4migrants
At the MRN conference "Universal Access to Healthcare in the Age of Migration" Dr Boomla looked specifically at the practical implications of proposed changes within the NHS and how this will influence access to healthcare for specific communities.
Maria Morgan: The Mental Health Act 2001 from a Clinician's PerspectiveDarius Whelan
Dr Maria Morgan, Consultant Psychiatrist
The Mental Health Act 2001 from a Clinician's Perspective
Presented at Mental Health Law Conference 2015 - Centre for Criminal Justice & Human Rights, School of Law, University College Cork and Irish Mental Health Lawyers Association
25 April 2015
http://www.imhla.ie
#mhlaw2015
Prince William Today Monthly Insert for June - In partnership with the Prince William Area Agency on Aging, the Prince William Chamber of Commerce will host Transitions: An Informational Expo on Aging Gracefully
Shari McDaid - The Mental Health Act 2001: Issues from a Coalition PerspectiveDarius Whelan
Dr Shari McDaid - The Mental Health Act 2001: Issues from a Coalition Perspective
Dr Shari McDaid is the Director of Mental Health Reform.
Presented at Mental Health Law Conference 2015 - Centre for Criminal Justice & Human Rights, School of Law, University College Cork and Irish Mental Health Lawyers Association.
25 April 2015
http://www.imhla.ie
#mhlaw2015
Dr Boomla: Eligibility and Entitlement within the NHShealth4migrants
At the MRN conference "Universal Access to Healthcare in the Age of Migration" Dr Boomla looked specifically at the practical implications of proposed changes within the NHS and how this will influence access to healthcare for specific communities.
Maria Morgan: The Mental Health Act 2001 from a Clinician's PerspectiveDarius Whelan
Dr Maria Morgan, Consultant Psychiatrist
The Mental Health Act 2001 from a Clinician's Perspective
Presented at Mental Health Law Conference 2015 - Centre for Criminal Justice & Human Rights, School of Law, University College Cork and Irish Mental Health Lawyers Association
25 April 2015
http://www.imhla.ie
#mhlaw2015
“I solemnly pledge myself to consecrate my life to service of humanity.” This is the first sentence a doctor utters while taking an oath when s/he enters into the medical profession. They are considered as God by people despite knowing the fact that they are human, as the profession gives ‘hope’ to live to a patient and his family. But due to the increasing number of medico legal issues in the country, there is a serious concern about the doctor-patient relationship. To raise awareness among the patients about their rights and responsibilities as patients and to build up a strong, safe and healthy doctor patient relationship, the Dr. Anamika Ray Memorial Trust observes June 25 as Patients’ Rights Day under the “STOP MEDICAL TERRORISM” movement for better and transparent healthcare services in India.
The Trust, in consultation with a panel of medical professionals of national and international repute, drafted the Patients’ Rights in 10 points and the responsibilities in another 10 points. The Rights and Responsibilities of the patients available at http://smt.armt.in in many Indian languages. It's a two page document. The Trust requests everyone to support the cause by downloading the document in their preferred language, printing it out and distributing it among patients in any hospital in India. The Trust believes that this initiative may save hundreds of lives and will be a great contribution for better and more transparent healthcare services in India.
The rights mentioned in the draft include the right to get the best possible medical care without discrimination; right to prompt, life-saving treatment; right to take part in all decisions relating to one’s health care; right to privacy; right to know the identity and role of people involved in treatment; right to dignity and to have caregivers’ respect; right to appropriate assessment and management of pain; right to receive visitors; right to refuse treatment and to leave the medical centre; and right to get necessary information related to the line of treatment as well as all health records.
The responsibilities mentioned in the draft include the responsibility to refrain from misbehaving and misconduct towards any medical service providers; responsibility to refrain from physical assault of any healthcare personnel or damage to property; responsibility to be truthful; responsibility to provide complete and accurate medical history; responsibility to cooperate with the agreed line of treatment; responsibility to meet the financial obligations; responsibility to refrain from initiating, participating or supporting fraudulent and illegal health care practices; responsibility to report illegal or unethical behaviour; responsibility to get a post-mortem done and responsibility to discuss end of life decisions.
For many decades the vast majority of the South African population has experienced either a denial or violation of fundamental human rights, including rights to health care services. To ensure the realisation of the right of access to health care services as guaranteed in the Constitution of the Republic of South Africa (Act No 108 of 1996), the Department of Health is committed to upholding,
promoting and protecting this right and therefore proclaims this PATIENTS' RIGHTS CHARTER as a common standard for achieving the realisation of this right.
This Charter is subject to the provisions of any law operating within the Republic of South Africa and to the financial means of the country.
http://www.doh.gov.za/docs/legislation/patientsright/chartere.html
Definition and classification of patient rights
Ethical basis for patient’s right
Patient’s Right related to
Treatment
Access to care
Choice of care
Participation in decision making
Privacy and Confidentiality
Seek for 2nd opinion or referral
Compassionate Palliative and EOL care
Patient Rights, Patients Bill, ConSumer Protection Act, Nurse and Patient Bill of Rights,
Hospital and Bill of Rights for Patient, Rights of the Pateint, Legal Issues for Patients
“I solemnly pledge myself to consecrate my life to service of humanity.” This is the first sentence a doctor utters while taking an oath when s/he enters into the medical profession. They are considered as God by people despite knowing the fact that they are human, as the profession gives ‘hope’ to live to a patient and his family. But due to the increasing number of medico legal issues in the country, there is a serious concern about the doctor-patient relationship. To raise awareness among the patients about their rights and responsibilities as patients and to build up a strong, safe and healthy doctor patient relationship, the Dr. Anamika Ray Memorial Trust observes June 25 as Patients’ Rights Day under the “STOP MEDICAL TERRORISM” movement for better and transparent healthcare services in India.
The Trust, in consultation with a panel of medical professionals of national and international repute, drafted the Patients’ Rights in 10 points and the responsibilities in another 10 points. The Rights and Responsibilities of the patients available at http://smt.armt.in in many Indian languages. It's a two page document. The Trust requests everyone to support the cause by downloading the document in their preferred language, printing it out and distributing it among patients in any hospital in India. The Trust believes that this initiative may save hundreds of lives and will be a great contribution for better and more transparent healthcare services in India.
The rights mentioned in the draft include the right to get the best possible medical care without discrimination; right to prompt, life-saving treatment; right to take part in all decisions relating to one’s health care; right to privacy; right to know the identity and role of people involved in treatment; right to dignity and to have caregivers’ respect; right to appropriate assessment and management of pain; right to receive visitors; right to refuse treatment and to leave the medical centre; and right to get necessary information related to the line of treatment as well as all health records.
The responsibilities mentioned in the draft include the responsibility to refrain from misbehaving and misconduct towards any medical service providers; responsibility to refrain from physical assault of any healthcare personnel or damage to property; responsibility to be truthful; responsibility to provide complete and accurate medical history; responsibility to cooperate with the agreed line of treatment; responsibility to meet the financial obligations; responsibility to refrain from initiating, participating or supporting fraudulent and illegal health care practices; responsibility to report illegal or unethical behaviour; responsibility to get a post-mortem done and responsibility to discuss end of life decisions.
For many decades the vast majority of the South African population has experienced either a denial or violation of fundamental human rights, including rights to health care services. To ensure the realisation of the right of access to health care services as guaranteed in the Constitution of the Republic of South Africa (Act No 108 of 1996), the Department of Health is committed to upholding,
promoting and protecting this right and therefore proclaims this PATIENTS' RIGHTS CHARTER as a common standard for achieving the realisation of this right.
This Charter is subject to the provisions of any law operating within the Republic of South Africa and to the financial means of the country.
http://www.doh.gov.za/docs/legislation/patientsright/chartere.html
Definition and classification of patient rights
Ethical basis for patient’s right
Patient’s Right related to
Treatment
Access to care
Choice of care
Participation in decision making
Privacy and Confidentiality
Seek for 2nd opinion or referral
Compassionate Palliative and EOL care
Patient Rights, Patients Bill, ConSumer Protection Act, Nurse and Patient Bill of Rights,
Hospital and Bill of Rights for Patient, Rights of the Pateint, Legal Issues for Patients
When you were diagnosed with cancer, you were thrust into the fight of your life. But you may have quickly learned that the greater battle was surviving the hit that your cancer care delivered to your bank account.
You’re not alone. Bankruptcy rates are almost twice as high among cancer patients as the general population.
"Patients diagnosed with cancer may face significant financial stress, owing to income loss and out-of-pocket costs associated with their treatment," says Scott Ramsey, MD, PhD, a healthcare economist and internist at the Fred Hutchinson Cancer Research Center in Seattle, Washington. "On average, bankruptcy rates increased 4-fold within 5 years of diagnosis."
Join Fight Colorectal Cancer for a webinar that will detail what resources exist to help patients navigate the very expensive waters of cancer treatment. You will hear from a person who is on the front lines of the battle: Elaine Martinez, a case manager with the Colorectal CareLine at the Patient Advocate Foundation.
Elaine serves as an active liaison between patients and their insurers, employers and/or creditors to resolve insurance, job retention, and/or debt crisis matters relative to their diagnosis of colorectal cancer. Her responsibilities include: exploring reimbursement levels for prescribed colorectal cancer treatments, researching available clinical trials for this patient population and facilitating enrollment into appropriate patient resource programs for both the uninsured and underinsured colorectal patients.
FAMILY MEDICINE CLINIC BUSINESS PLANStude.docxmglenn3
FAMILY MEDICINE CLINIC BUSINESS PLAN
Student’s name
Introduction
As part of its ongoing efforts to improve access to health care, General Medical Center is subsidizing the start-up and first year of operations of a new family medicine practice, Park Square Family Medicine.
As a advanced practice nurses (APN), I have invested a lot of time and money into education I have gone through dealing with the state laws and nurse practice acts, also gone through the principle of autonomy / collaborative approach of practice with physician
This is important because it fulfils the requirement of the APN professional business plan requirement and also to have an insight to what it takes to set up a clinic after licensure as an APN with practice privileges.
Mission/vision statement
Our vision is to bring quality and affordable healthcare. The clinic aspires to bring special healthcare services, health educational programs (primary preventive measures) as well as personal health and wellness programs.
Location of Business
The targeted location will be in Colorado because:
There is a wide range of people
Large Population
Easily accessible
The targeted location for the hospital set up will be in Colorado. This location is best since there is a wide range of people and the population as well is fair which implies that the hospital will have patients in regular basis which further ensure that the hospital will have a continuous flow of income. Before choosing the location, a thorough research was conducted, and further feasibility studies were conducted so as to be able to penetrate the available market and most importantly become the preferred choice.
4
SWOT Analysis
Strengths-
a well-qualified team of professionals in various positions of the hospital.
Clinic has a strong ethos of openness, sharing and commitment
weaknesses
Staff not clear of their role in the patient relationship
it is just starting out and therefore may not have sufficient required finance which will sustain the kind of the publicity
The strength of the hospital lies from the fact that they have a well-qualified team of professionals in various positions of the hospital. Therefore, they have the best arms in the whole of Colorado. Moreover, the hospital will be operating for twenty-four hours a day unlike other hospitals. Also, the clinic has a strong ethos of openness, sharing and commitment to increasing patient confidence Patients wanting to get involved Local charities willing to participate. The weaknesses limited is that it is just starting out and therefore may not have sufficient required finance which will sustain the kind of the publicity which is intended so that the business can be well known and also, Staff is not clear of their role in the patient relationship
5
Opportunities
Constant inflow of patients
Active volunteer committee willing to plan and organize events
Threat
Economic turndown
Patients confidentiality risk
.
Youtube Video Link - https://youtu.be/qLH5H5hHvQ4
Please Subscribe DevTech Finance on Youtube.
All major aspects you need to know about Health Insurance is covered in the video.
General guide to the hong kong medical system - The Henley GroupRichard Lewis
Should you have any concerns about whether
the level of cover you already have in place is
adequate, please email RL@TheHenleyGroup.com.hk, to discuss the most appropriate private medical insurance
plan for your particular needs and circumstances.
Similar to Implementation of health insurance and enrollee expectation from (20)
Medical Technology Tackles New Health Care Demand - Research Report - March 2...pchutichetpong
M Capital Group (“MCG”) predicts that with, against, despite, and even without the global pandemic, the medical technology (MedTech) industry shows signs of continuous healthy growth, driven by smaller, faster, and cheaper devices, growing demand for home-based applications, technological innovation, strategic acquisitions, investments, and SPAC listings. MCG predicts that this should reflects itself in annual growth of over 6%, well beyond 2028.
According to Chris Mouchabhani, Managing Partner at M Capital Group, “Despite all economic scenarios that one may consider, beyond overall economic shocks, medical technology should remain one of the most promising and robust sectors over the short to medium term and well beyond 2028.”
There is a movement towards home-based care for the elderly, next generation scanning and MRI devices, wearable technology, artificial intelligence incorporation, and online connectivity. Experts also see a focus on predictive, preventive, personalized, participatory, and precision medicine, with rising levels of integration of home care and technological innovation.
The average cost of treatment has been rising across the board, creating additional financial burdens to governments, healthcare providers and insurance companies. According to MCG, cost-per-inpatient-stay in the United States alone rose on average annually by over 13% between 2014 to 2021, leading MedTech to focus research efforts on optimized medical equipment at lower price points, whilst emphasizing portability and ease of use. Namely, 46% of the 1,008 medical technology companies in the 2021 MedTech Innovator (“MTI”) database are focusing on prevention, wellness, detection, or diagnosis, signaling a clear push for preventive care to also tackle costs.
In addition, there has also been a lasting impact on consumer and medical demand for home care, supported by the pandemic. Lockdowns, closure of care facilities, and healthcare systems subjected to capacity pressure, accelerated demand away from traditional inpatient care. Now, outpatient care solutions are driving industry production, with nearly 70% of recent diagnostics start-up companies producing products in areas such as ambulatory clinics, at-home care, and self-administered diagnostics.
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
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COVID-19 PCR tests remain a critical component of safe and responsible travel in 2024. They ensure compliance with international travel regulations, help detect and control the spread of new variants, protect vulnerable populations, and provide peace of mind. As we continue to navigate the complexities of global travel during the pandemic, PCR testing stands as a key measure to keep everyone safe and healthy. Whether you are planning a business trip, a family vacation, or an international adventure, incorporating PCR testing into your travel plans is a prudent and necessary step. Visit us at https://www.globaltravelclinics.com/
This document is designed as an introductory to medical students,nursing students,midwives or other healthcare trainees to improve their understanding about how health system in Sri Lanka cares children health.
India Diagnostic Labs Market: Dynamics, Key Players, and Industry Projections...Kumar Satyam
According to the TechSci Research report titled “India Diagnostic Labs Market Industry Size, Share, Trends, Competition, Opportunity, and Forecast, 2019-2029,” the India Diagnostic Labs Market was valued at USD 16,471.21 million in 2023 and is projected to grow at an impressive compound annual growth rate (CAGR) of 11.55% through 2029. This significant growth can be attributed to various factors, including collaborations and partnerships among leading companies, the expansion of diagnostic chains, and increasing accessibility to diagnostic services across the country. This comprehensive report delves into the market dynamics, recent trends, drivers, competitive landscape, and benefits of the research report, providing a detailed analysis of the India Diagnostic Labs Market.
Collaborations and Partnerships
Collaborations and partnerships among leading companies play a pivotal role in driving the growth of the India Diagnostic Labs Market. These strategic alliances allow companies to merge their expertise, strengthen their market positions, and offer innovative solutions. By combining resources, companies can enhance their research and development capabilities, expand their product portfolios, and improve their distribution networks. These collaborations also facilitate the sharing of technological advancements and best practices, contributing to the overall growth of the market.
Expansion of Diagnostic Chains
The expansion of diagnostic chains is a driving force behind the growing demand for diagnostic lab services. Diagnostic chains often establish multiple laboratories and diagnostic centers in various cities and regions, including urban and rural areas. This expanded network makes diagnostic services more accessible to a larger portion of the population, addressing healthcare disparities and reaching underserved populations. The presence of diagnostic chain facilities in multiple locations within a city or region provides convenience for patients, reducing travel time and effort. A broader network of labs often leads to reduced waiting times for appointments and sample collection, ensuring that patients receive timely and efficient diagnostic services.
Rising Prevalence of Chronic Diseases
The increasing prevalence of chronic diseases is a significant driver for the demand for diagnostic lab services. Chronic conditions such as diabetes, cardiovascular diseases, and cancer require regular monitoring and diagnostic testing for effective management. The rise in chronic diseases necessitates the use of advanced diagnostic tools and technologies, driving the growth of the diagnostic labs market. Additionally, early diagnosis and timely intervention are crucial for managing chronic diseases, further boosting the demand for diagnostic lab services.
CHAPTER 1 SEMESTER V - ROLE OF PEADIATRIC NURSE.pdfSachin Sharma
Pediatric nurses play a vital role in the health and well-being of children. Their responsibilities are wide-ranging, and their objectives can be categorized into several key areas:
1. Direct Patient Care:
Objective: Provide comprehensive and compassionate care to infants, children, and adolescents in various healthcare settings (hospitals, clinics, etc.).
This includes tasks like:
Monitoring vital signs and physical condition.
Administering medications and treatments.
Performing procedures as directed by doctors.
Assisting with daily living activities (bathing, feeding).
Providing emotional support and pain management.
2. Health Promotion and Education:
Objective: Promote healthy behaviors and educate children, families, and communities about preventive healthcare.
This includes tasks like:
Administering vaccinations.
Providing education on nutrition, hygiene, and development.
Offering breastfeeding and childbirth support.
Counseling families on safety and injury prevention.
3. Collaboration and Advocacy:
Objective: Collaborate effectively with doctors, social workers, therapists, and other healthcare professionals to ensure coordinated care for children.
Objective: Advocate for the rights and best interests of their patients, especially when children cannot speak for themselves.
This includes tasks like:
Communicating effectively with healthcare teams.
Identifying and addressing potential risks to child welfare.
Educating families about their child's condition and treatment options.
4. Professional Development and Research:
Objective: Stay up-to-date on the latest advancements in pediatric healthcare through continuing education and research.
Objective: Contribute to improving the quality of care for children by participating in research initiatives.
This includes tasks like:
Attending workshops and conferences on pediatric nursing.
Participating in clinical trials related to child health.
Implementing evidence-based practices into their daily routines.
By fulfilling these objectives, pediatric nurses play a crucial role in ensuring the optimal health and well-being of children throughout all stages of their development.
CHAPTER 1 SEMESTER V - ROLE OF PEADIATRIC NURSE.pdf
Implementation of health insurance and enrollee expectation from
1. IMPLEMENTATION OF HEALTH INSURANCE
AND ENROLLEE EXPECTATION FROM HCFS
By
Dr. Yakubu Adole Agada-Amade,
AGM, SQA, NHIS
At the
FRONT DESK OFFICERS TRAINING FOR HCFs by Hygiea HMO
Friday 5th, December, 2014.
ARCADE HOTEL, CBD, ABUJA.
2. Outline
◦ Understanding healthcare financing
◦ What is health insurance
◦ Implementation of HI in Nigeria
◦ Organization of health service under the NHIS
◦ Rights and privileges of beneficiaries
◦ Expectations of enrollees
◦ Assessing humanity in a HCF
◦ The role of the HCF
◦ Obligations of HCF
◦ The role of front desk officers
◦ Challenges of implementation of HI – the front
desk of the HCF
4. What Is HEALTH INSURANCE
◦ Health insurance is a type
of insurance coverage that covers the
cost of an insured individual's medical
and surgical expenses.
◦ Mainly
◦ Social
◦ Private
◦ Also
◦ Community Health Insurance
5. Implementation of HI IN NIGERIA
BEFORE
◦ SHI
◦ Formal sector
◦ Public Sector
◦ TISHIP
◦ VCSHIP
◦ Organized private sector
◦ Informal sector
◦ CBSHIP
◦ Prison Inmate
◦ CUFSHIP
◦ Others (MCH, Diaspora etc)
◦ PHI
NOW
◦ TISHIP
◦ PPPSHIP
◦ FORMAL SECTOR
◦ CBSHIP
◦ VCSHIP
◦ UMCHP – Unified Maternal and Child Health Programme
◦ PHI
6. Organization of HEALTH SERVICE under the NHIS
◦ Healthcare services to be provided through a three level of service arrangement;
◦ Primary Healthcare Facilities
◦ Entry point and point of first contact of individuals with the HCF
◦ Gatekeepers to the scheme
◦ Provide preventive, curative and rehabilitative services
◦ Secondary Healthcare Facilities:
◦ Offer specialized services to patients referred from the PHCF through the HMOs.
◦ Occasionally, particularly in cases of emergencies, direct referrals without recourse to the
HMOs can be made.
◦ However, the HMOs must be notified immediately after.
◦ Tertiary Healthcare Services:
◦ highly specialized services based on referral from the secondary care level through the
HMOs.
8. Rights and privileges of BENEFICIARIES
◦ Freely choose his/her NHIS accredited
PHCF
◦ Change PHCF after six (6) months with
the present PHCF.
◦ Access care once the name is on the
current NHIS enrollee register after proper
identification.
◦ Treatment at the nearest NHIS accredited
HCF on emergency.
◦ Add or remove dependant(s) subject to
approval by NHIS.
◦ Add extra dependant(s) on payment of
a fee.
◦ Be treated fairly without discrimination
9. Expectations of ENROLLEES
Simple
◦ Be treated fairly
◦ Be treated devoid of discrimination
◦ Be given due respect
Healthcare evaluation
Equity Efficiency
Humanity
Cost-
effectiveness
10. Assessing HUMANITY IN A HCF
◦ The quality of being civil, courteous or
obliging to others
◦ The principle that human beings have
free will and the right to make choices
about their actions and about what
happens to them
◦ Four dimensions of humanity
◦ Autonomy;
◦ Dignity
◦ Beneficence
◦ Non-maleficence
Autonomy Dignity Beneficence Non-
maleficence
Human
beings have
free will and
the right to
make
choices
about what
happens to
them
Human
beings are
worthy of
respect and
have the
right to be
treated with
courtesy
and with
consideratio
n for their
feelings
Principle of
striving to do
good
The principle
of avoiding
harm
11. The Role of the HCF
◦ Accreditation with NHIS
◦ Provide services as agreed with HMOs in the
benefit package
◦ Comply with NHIS Operational
Guidelines
◦ Sign contract with NHIS through HMOs
◦ Ensure enrollees satisfaction
◦ Provide returns on utilization of services and
other data to NHIS through HMOs
◦ Report any complaints to HMOs and NHIS.
◦ Limit delivery of services to level of
accreditation.
- NHIS Op Gd (2012)
12. Obligations of HCF
◦ Providing the NHIS with
◦ Names of serving health professionals and their
qualifications (doctors, nurses, pharmacists, etc)
◦ hours of duty coverage
◦ Details of equipment available for medical care;
◦ Ensuring that every beneficiary who visits the
facility for care is attended to with utmost
care, skill and prompt attention.
◦ Provide service to duly identified enrollee at all
times using the current NHIS enrollee register from
HMO/NHIS website
◦ All PHCF must have facilities for ante-natal,
delivery and post-natal care.
◦ NHIS Op Gd (2012)
13. The role of FRONT DESK OFFICERS
◦ A front desk receptionist serves as the face of the
organization.
◦ The first, and the sometimes only person whom the patient
meet.
◦ Largely responsible for the first impression people have about
an organization.
◦ Although an entry-level role, s/he needs a lot of skill to perform
the many tasks.
◦ Must be both excellent communicator and strong
administrator.
◦ Must comfortably interact with individuals of all professional
levels.
◦ Proper training for this role is essential, as well as clearly
outlining what is expected of the employee throughout her
workday.
14. Challenges of implementation of HI – the
front desk of the HCF
◦ Hostile desk office
◦ Combining front desk office and
medical records in a busy hospital
◦ Denial of service
◦ Name not on register
◦ No current list
◦ Failure to understand HI
◦ Failure to appreciate the importance
of HI
◦ Poorly trained front desk officer