The document discusses the history and use of social media for business purposes. It notes that platforms like Facebook, LinkedIn, and Twitter allow businesses to build relationships and that over 56% of B2B marketers acquired new partnerships through social media. B2B marketers also saw improved search rankings and were able to gather more marketplace insights from social media than B2C marketers. However, B2B marketers were less able to develop loyal fans through social media compared to B2C marketers. The document encourages businesses to use social media to improve their reputation and communicate with customers.