Imisha D. Cleveland has over three years of account and client management experience, showcasing strong leadership, problem resolution, and customer relations skills. She holds certifications in nursing and business management, with extensive experience as a nursing aide, team leader at Daimler Chrysler, and customer service supervisor at Best Buy. Her education includes certifications from various institutions, equipping her with skills in computer accounting and healthcare.

1. Imisha D. Cleveland
Praire
Detroit, MI 48221
(313) 784-6186
imisha.cleveland@yahoo.com
Summary:
Over three years of account and client management experience. Proven ability to lead
successful programs and teams. Able to develop and implement policies and procedures.
Very skilled in problem resolution and customer relations. Adept at training motivating, and
managing personnel, excellent presentation and communication skills.
Education
2008 Career Essentials Learning Center Redford, MI
Certified Nurse Aide
1999 Dorsey Business School Ann Arbor, MI
Certificate in Computer Accounting
1997 Ferris State University Big Rapids, MI
Business Management
MS Word, MS Access, MS Excel, MS PowerPoint, Outlook Express
License:
State of Michigan Certification Number: 230014329710808
Employment
06/2009 Greenfield Rehab and Nursing Center Berkly, MI
to 06/2010 Nursing Aide/Orderly/Attendant
Transported patients to treatment units, using a wheelchair and
strtcher
Executed daily operations of taking vital signs, and blood pressure
Answered patients' call signals
Observed patients' conditions, measuring and recording food and
liqid intake and output and vital signs, and reported changes to

2. Imisha D. Cleveland Page 2
prfessional staff
Provided patients with help walking, exercising, and moving in and
out of bed
Spearheaded medications and treatments
05/2000 Damiler Chrysler Detroit, MI
to 06/2007 Team Leader
Supervised a crew of 15
Trained new hires in all aspects of the production line
Quality control exceeded Daimler Chrysler's standards
10/1997 Private Duty Detroit, MI
to 09/2003 Caregiver
Provided ROM exercises, assisted with transferring patients from
bed to chair
Prepared nutritious meals, if necessary, assisted with feeding
Observed patients' condition, measuring and recording food and
liquid intake and output reporting and changes to professional staff
Assisted patients with personal hygiene, bathing, dressing, and
grooming
Provided basic care for diabetic's and all other patients
11/1997 Best Buy Southfield, MI
to 01/1999 Customer Service Supervisor
Trained in team management
Planned and organized team meetings
Spearheaded inventory, scheduling, cash management, and
customer relations
Preformed store opening and closing procedures daily
References: Available upon request