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The Chairman’s View: I’m Out of Compliance. Now What?
                                    by R. Thomas Stocker

The potential for a larger financial storm        able to meet the terms of your loan
than many private business owners are             agreement, you must have a credible written
expecting may occur during the next several       short-term strategic plan to discuss with
months if you are not proactive. And it           your banker. There may be little they can do
could be personal. For those of you who           for you if you don’t. But don’t wait for the
have business loans outstanding, end of year      due date or for them to find out. You need to
financial     statements   and     covenant       talk with them as early as possible.
compliance certifications are generally due
                                                  So, what should you do to prepare? First,
to your lenders within 120 days after your
                                                  understand your current ratios and covenant
fiscal year end. For many of you that is
                                                  positions. If you don’t know much about
April 30.       The current state of your
                                                  that part of the business, familiarize
company’s results and outlook is more
                                                  yourself. Understand where you are now.
important than ever. If you don’t plan now
                                                  Do the math (have your financial staff do it
you may need to be ready for significant
                                                  for you). If you are in compliance with all
change to your loan deal and in some cases
                                                  of your agreed ratios and covenants you are
banking relationship.         Under most
                                                  fine. If not you need to start getting into
circumstances, most banks are not going to
                                                  compliance now. If you won’t be able to be
give waivers for missing their deadline for
                                                  in compliance by year end, your plan must
supplying financial statements and covenant
                                                  be in enough detail to get you there in a very
certifications.
                                                  short period of time. “Technical defaults”
Since October, there have been a significant      are enough to get you in trouble. Address
number of seminars and panel discussions          them.
around the subject of credit and lending. I
                                                  As a business advisor and member of the
would venture a guess it is the number one
                                                  Board of Directors of the RI EDC’s Small
topic for seminars right now, and rightly so.
                                                  Business Loan Fund Corp. I evaluate
It is very important for business owners to
                                                  companies’ credit-worthiness on a fairly
get started on understanding where you are
                                                  frequent basis. I’m not a banker, I’m an
right now if you haven’t done so already.
                                                  operating guy. A business owner. I do
Sponsors of these events are targeting their
                                                  review the ratios, historical income
customers and constituents who need to
                                                  statements, balance sheets and cash flow
know how to face this situation. The
                                                  statements. Once I have an idea of how
number one message from the speakers,
                                                  your company has operated and performed
bankers and panelists I heard was
                                                  historically, the most important part of my
“communicate,                  communicate,
                                                  review is to understand how you are going
communicate”. This is all well and good if
                                                  to spend the money and how it relates to
you have a positive relationship with your
                                                  where you plan to take your company. If
banker and you are in full compliance with
                                                  that is not clear, I’m not comfortable. If you
your agreements, but if not I say “hold on a
                                                  want your banker to help you there are
minute”. You need to do some work first. If
                                                  several things you must do now.
you are out of compliance and/or won’t be


  10 Larkspur Road, East Greenwich, RI 02818 401-451-9799   www.boardroomadvisorygroup.com
standing, add significantly to risk
    Lenders and investors hate surprises.
•
                                                    reduction and company credibility.
    The horse is already out of the barn,
    so now you must show tangible                   Make sure your financial team is
                                                •
    evidence you are being proactive.               credible. Do you have a bookkeeper
    You must show you have recognized               when you need a controller? Make
    you have a problem and are doing                the change and make sure that
    something about it.                             controller is good. I’ve seen many
                                                    owners call their bookkeepers
    You must re-earn your credibility.
•
                                                    controllers. They are not the same.
    That’s right, re-earn. Your plans
                                                    Your Chairman and CPA are both
    must match your projections.
                                                    good advisors to use to help find that
    Deviations must be explained
                                                    resource. You won’t regret it. This
    completely and coherently.          Be
                                                    step will take out risk, help make
    confident in your understanding of
                                                    your banker more comfortable and
    the numbers. By being up front with
                                                    will also help you as you grow.
    your banker, you are adding to your
    credibility. The best way back to               As the leader and owner of your
                                                •
    credibility is to “under promise and            company you should already be
    over deliver”… always.                          cutting costs. If personal costs are in
                                                    your company, take them out first.
    Your financial statements must be
•
                                                    Bankers don’t want to see your
    timely. I’m talking about operating
                                                    personal mortgages, utility bills,
    statements, the ones you should be
                                                    family car loans and tuition
    using on a monthly basis to help
                                                    payments in your company’s
    guide your company, not tax
                                                    expenses. After personal expenses,
    statements. If you can’t get your
                                                    right-size the business. This point
    operating financial statements to the
                                                    really hurts but is necessary.
    bank on time, it will be an automatic
    red flag, and potentially an                    Articulate your market, competitive
                                                •
    opportunity for the bank to                     position and marketing plan. Again,
    renegotiate your agreement, or                  make sure the projections hang
    worse.                                          together     with     your     financial
                                                    statements. Make sure any growth is
    Any covenant violations should be
•
                                                    real.
    addressed in detail. Reasons why
    you are out of compliance, what you             Highlight the tactics you are using to
                                                •
    have done to address it (and results)           execute your plan. Especially the
    so far and any additional action plans          tactics already implemented and any
    to be implemented. Although it is               tangible results.
    prudent to have intermediate and                If you are trying to form a new
                                                •
    long term plans, the banks are only             relationship, the reasons you are
    interested in short term results right          looking for a new bank need to be
    now.                                            disclosed.
    Spotlight your management team,
•
                                             Once you have a credible plan, it is time to
    including      key    advisors     and
                                             talk to your banker. Let them know where
    consultants. Next to history, bankers
                                             you are as early as you can. They will be
    (and investors) want to know who is
                                             better able to provide assistance if you have
    doing the work. Having people on
                                             a plan than if you don’t. They most
    board who they trust, have been in
                                             certainly will be more willing to work with
    this situation before and successfully
                                             you. Many bankers are working hard right
    brought a company back to good
                                             now to reach out to their customers to
prepare and to try to get an early warning if   During my discussions with bankers, owner
there are problems they aren’t aware of.        distributions were a frequent topic of
Even if you are in compliance, talk with        concern. Many owners take out funds from
your banker early. They don’t want to have      the company as a matter of course. S Corps
to concentrate on you right now (actually       were cited the most in examples. These
they would rather concentrate on helping        distributions are really not unlike public or
you be successful). What I mean is they         private     equity     “professionally     run”
don’t want to worry you may be a problem.       companies giving themselves excessive
A key to remember here is you can’t hide        bonuses or “special dividends”. The net
from your banker. They will find out the        result is higher risk for the lenders, investors
truth.                                          or bond-holders.            In the current
                                                environment, banks are in a position to take
Keep in mind that any violations to             on a more aggressive stance. As a small or
covenants or unacceptable ratios may trigger    mid-market business, you will now be
your bank to renegotiate your deal, or worse.   expected to live by a higher standard to meet
So be prepared. I can assure you your           the measures you signed up for when you
relationship manager does not want to have      agreed to borrow funds.           Distributions
that discussion with you but is obligated, in   higher than the annual profit of the entity
many cases by regulation. Only a few short      will raise a red flag. Banks are expecting
years ago banks were very aggressive in         owners to leave more cash in the business
their lending practices. Many didn’t price in   for growth, investment and emergencies. It
risk and the spreads on many current deals      may be safe to assume your banker won’t
don’t make sense in the current                 have much sympathy on your company if
environment.        Some are still more         they deem those owner distributions
aggressive than others, but very few are        excessive. Keep your ratio above 1.2:1.
offering deals anywhere near as aggressive.
                                                Another ratio several banks use as a major
So, what are the current requirements           indicator is the Leverage Ratio, a Balance
bankers are looking at to assess risk?          Sheet measure. It is calculated by dividing
Although risk factors are industry specific,    total debt by tangible net worth. Tangible
the number one ratio criteria I heard for       net worth is reduced by officer and owner
deciding a business’s credit-worthiness is      loans and other intangibles. Bank consensus
debt coverage. Nothing new there, but           was that a 3x ratio was generally the max
perhaps the ratio is a bit tighter. All the     acceptable. As this ratio rises, additional
banks I talked to require at least a 1.2:1      covenants and guarantees are introduced.
ratio, and several require 1.25:1 ratio.
Generally, this ratio is calculated by          Almost everyone I talked to suggested
dividing EBITDA less owner distributions        owner personal guarantees are part of most
divided by the current portion of long term     deals and always have been. All deals start
debt plus interest. From the bank’s point of    with them in but are sometimes removed
view, the higher the ratio, the less risk of    through negotiation, if the company has
default. Many banks will pass on lending to     significant liquidity and low risk. Most
a company if that ratio is below the 1.2:1.     articulated that the owner needed skin in the
Some high-risk industries such as               game and saw no reason to remove that
construction, fishing, retail, consumer goods   dynamic. Likewise, the personal credit
and auto dealerships may require                history of owners is always taken into
significantly higher coverage ratios.           consideration. Because of the dynamic
                                                between owners and their businesses,
historically both have been found to be                                       industries or factors specific to your
closely correlated.                                                           situation, you should have a sense of what
                                                                              you may be looking at from a generic sense.
In many cases you probably use one bank                                       I didn’t discuss size of banks and specific
for all of your “go to” needs; deposits,                                      requirements because there are just too
checking, savings, credit line etc. Pattern                                   many and in some cases personal bias
changes such as running balances down                                         toward specific types of deals. Bottom line,
significantly can be another red flag to the                                  communicate with your banker early and
bank that all is not well. However, having                                    often, try very hard to keep your end of the
all of your business with one bank is a                                       deal and have a plan you can share to show
positive and shows you have a commitment                                      short term improvements when you are
to your bank.                                                                 unable to achieve acceptable ratios or
                                                                              covenant certifications.        And most
Although this article does not cover all of                                   importantly, be prepared to have those
the variables in dealing with your banker,                                    discussions                            soon.
types of loans, credit lines, specific

To comment on this or other topics important to private business owners, access my blog at
www.boardroomadvisorygroup.com.
About the author; Tom is a Principal of Boardroom Advisory Group, LLC, an owner advisory and consulting firm. Tom serves on the Board of
Directors for the RI Economic Development Corp’s Small Business Loan Fund Corporation (SBLFC), the finance arm of the RI EDC. He writes
a monthly article for the RI EDC’s Every Company Counts initiative. His articles focus on areas that can add significant value for business
owners. Contact Tom directly at 401-451-9799 or tstocker@boardroomadvisorygroup.com.

Boardroom Advisory Group, LLC is a business advisory and consulting firm specializing in helping both growing and underperforming small to
mid-market private companies resolve day-to-day systemic issues that interfere with cash flow and profitability attainment. The firm’s team of
hands-on professionals find and implement solutions to improve top-line and bottom-line growth, cost reduction, cash flow, process and structure
improvements, and owner transition strategies. The firm also has experience doing business restructures and workouts. Boardroom Advisory
Group’s core focus on developing strategies to drive and measure performance has resulted in a history of sustainable top and bottom line growth,
healthy cash flow and meaningful company value for their clients. For more information about how we can help you build a more valuable
business visit our website at www.boardroomadvisorygroup.com .

©2008-09 Boardroom Advisory Group, LLC All Rights Reserved. No part of this document may be reproduced without the express permission
of the author. All registered trademarks mentioned in this document are the property of their respective owners.

Additional articles written by Mr. Stocker include:
     Start Forecasting Now!                                                        Do You Have Contingency Plans?
     I’m Out of Compliance. Now What?                                              Have You Thought About Your Future Lately?
     Are you in a Foxhole?                                                         Metrics Should Be Everywhere (Part I)
     Are You an Octopus?                                                           Metrics Should Be Everywhere (Part II)
     What is Value?                                                                It’s All About Growth

These articles can be accessed at www.boardroomadvisorygroup.com/pages/pubs.php. You can also request to be added to his email list to
receive his latest articles on a monthly basis on the Company website. Contact Tom at tstocker@boardroomadvisorygroup.com.

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I'm Out Of Compliance... Now What?

  • 1. The Chairman’s View: I’m Out of Compliance. Now What? by R. Thomas Stocker The potential for a larger financial storm able to meet the terms of your loan than many private business owners are agreement, you must have a credible written expecting may occur during the next several short-term strategic plan to discuss with months if you are not proactive. And it your banker. There may be little they can do could be personal. For those of you who for you if you don’t. But don’t wait for the have business loans outstanding, end of year due date or for them to find out. You need to financial statements and covenant talk with them as early as possible. compliance certifications are generally due So, what should you do to prepare? First, to your lenders within 120 days after your understand your current ratios and covenant fiscal year end. For many of you that is positions. If you don’t know much about April 30. The current state of your that part of the business, familiarize company’s results and outlook is more yourself. Understand where you are now. important than ever. If you don’t plan now Do the math (have your financial staff do it you may need to be ready for significant for you). If you are in compliance with all change to your loan deal and in some cases of your agreed ratios and covenants you are banking relationship. Under most fine. If not you need to start getting into circumstances, most banks are not going to compliance now. If you won’t be able to be give waivers for missing their deadline for in compliance by year end, your plan must supplying financial statements and covenant be in enough detail to get you there in a very certifications. short period of time. “Technical defaults” Since October, there have been a significant are enough to get you in trouble. Address number of seminars and panel discussions them. around the subject of credit and lending. I As a business advisor and member of the would venture a guess it is the number one Board of Directors of the RI EDC’s Small topic for seminars right now, and rightly so. Business Loan Fund Corp. I evaluate It is very important for business owners to companies’ credit-worthiness on a fairly get started on understanding where you are frequent basis. I’m not a banker, I’m an right now if you haven’t done so already. operating guy. A business owner. I do Sponsors of these events are targeting their review the ratios, historical income customers and constituents who need to statements, balance sheets and cash flow know how to face this situation. The statements. Once I have an idea of how number one message from the speakers, your company has operated and performed bankers and panelists I heard was historically, the most important part of my “communicate, communicate, review is to understand how you are going communicate”. This is all well and good if to spend the money and how it relates to you have a positive relationship with your where you plan to take your company. If banker and you are in full compliance with that is not clear, I’m not comfortable. If you your agreements, but if not I say “hold on a want your banker to help you there are minute”. You need to do some work first. If several things you must do now. you are out of compliance and/or won’t be 10 Larkspur Road, East Greenwich, RI 02818 401-451-9799 www.boardroomadvisorygroup.com
  • 2. standing, add significantly to risk Lenders and investors hate surprises. • reduction and company credibility. The horse is already out of the barn, so now you must show tangible Make sure your financial team is • evidence you are being proactive. credible. Do you have a bookkeeper You must show you have recognized when you need a controller? Make you have a problem and are doing the change and make sure that something about it. controller is good. I’ve seen many owners call their bookkeepers You must re-earn your credibility. • controllers. They are not the same. That’s right, re-earn. Your plans Your Chairman and CPA are both must match your projections. good advisors to use to help find that Deviations must be explained resource. You won’t regret it. This completely and coherently. Be step will take out risk, help make confident in your understanding of your banker more comfortable and the numbers. By being up front with will also help you as you grow. your banker, you are adding to your credibility. The best way back to As the leader and owner of your • credibility is to “under promise and company you should already be over deliver”… always. cutting costs. If personal costs are in your company, take them out first. Your financial statements must be • Bankers don’t want to see your timely. I’m talking about operating personal mortgages, utility bills, statements, the ones you should be family car loans and tuition using on a monthly basis to help payments in your company’s guide your company, not tax expenses. After personal expenses, statements. If you can’t get your right-size the business. This point operating financial statements to the really hurts but is necessary. bank on time, it will be an automatic red flag, and potentially an Articulate your market, competitive • opportunity for the bank to position and marketing plan. Again, renegotiate your agreement, or make sure the projections hang worse. together with your financial statements. Make sure any growth is Any covenant violations should be • real. addressed in detail. Reasons why you are out of compliance, what you Highlight the tactics you are using to • have done to address it (and results) execute your plan. Especially the so far and any additional action plans tactics already implemented and any to be implemented. Although it is tangible results. prudent to have intermediate and If you are trying to form a new • long term plans, the banks are only relationship, the reasons you are interested in short term results right looking for a new bank need to be now. disclosed. Spotlight your management team, • Once you have a credible plan, it is time to including key advisors and talk to your banker. Let them know where consultants. Next to history, bankers you are as early as you can. They will be (and investors) want to know who is better able to provide assistance if you have doing the work. Having people on a plan than if you don’t. They most board who they trust, have been in certainly will be more willing to work with this situation before and successfully you. Many bankers are working hard right brought a company back to good now to reach out to their customers to
  • 3. prepare and to try to get an early warning if During my discussions with bankers, owner there are problems they aren’t aware of. distributions were a frequent topic of Even if you are in compliance, talk with concern. Many owners take out funds from your banker early. They don’t want to have the company as a matter of course. S Corps to concentrate on you right now (actually were cited the most in examples. These they would rather concentrate on helping distributions are really not unlike public or you be successful). What I mean is they private equity “professionally run” don’t want to worry you may be a problem. companies giving themselves excessive A key to remember here is you can’t hide bonuses or “special dividends”. The net from your banker. They will find out the result is higher risk for the lenders, investors truth. or bond-holders. In the current environment, banks are in a position to take Keep in mind that any violations to on a more aggressive stance. As a small or covenants or unacceptable ratios may trigger mid-market business, you will now be your bank to renegotiate your deal, or worse. expected to live by a higher standard to meet So be prepared. I can assure you your the measures you signed up for when you relationship manager does not want to have agreed to borrow funds. Distributions that discussion with you but is obligated, in higher than the annual profit of the entity many cases by regulation. Only a few short will raise a red flag. Banks are expecting years ago banks were very aggressive in owners to leave more cash in the business their lending practices. Many didn’t price in for growth, investment and emergencies. It risk and the spreads on many current deals may be safe to assume your banker won’t don’t make sense in the current have much sympathy on your company if environment. Some are still more they deem those owner distributions aggressive than others, but very few are excessive. Keep your ratio above 1.2:1. offering deals anywhere near as aggressive. Another ratio several banks use as a major So, what are the current requirements indicator is the Leverage Ratio, a Balance bankers are looking at to assess risk? Sheet measure. It is calculated by dividing Although risk factors are industry specific, total debt by tangible net worth. Tangible the number one ratio criteria I heard for net worth is reduced by officer and owner deciding a business’s credit-worthiness is loans and other intangibles. Bank consensus debt coverage. Nothing new there, but was that a 3x ratio was generally the max perhaps the ratio is a bit tighter. All the acceptable. As this ratio rises, additional banks I talked to require at least a 1.2:1 covenants and guarantees are introduced. ratio, and several require 1.25:1 ratio. Generally, this ratio is calculated by Almost everyone I talked to suggested dividing EBITDA less owner distributions owner personal guarantees are part of most divided by the current portion of long term deals and always have been. All deals start debt plus interest. From the bank’s point of with them in but are sometimes removed view, the higher the ratio, the less risk of through negotiation, if the company has default. Many banks will pass on lending to significant liquidity and low risk. Most a company if that ratio is below the 1.2:1. articulated that the owner needed skin in the Some high-risk industries such as game and saw no reason to remove that construction, fishing, retail, consumer goods dynamic. Likewise, the personal credit and auto dealerships may require history of owners is always taken into significantly higher coverage ratios. consideration. Because of the dynamic between owners and their businesses,
  • 4. historically both have been found to be industries or factors specific to your closely correlated. situation, you should have a sense of what you may be looking at from a generic sense. In many cases you probably use one bank I didn’t discuss size of banks and specific for all of your “go to” needs; deposits, requirements because there are just too checking, savings, credit line etc. Pattern many and in some cases personal bias changes such as running balances down toward specific types of deals. Bottom line, significantly can be another red flag to the communicate with your banker early and bank that all is not well. However, having often, try very hard to keep your end of the all of your business with one bank is a deal and have a plan you can share to show positive and shows you have a commitment short term improvements when you are to your bank. unable to achieve acceptable ratios or covenant certifications. And most Although this article does not cover all of importantly, be prepared to have those the variables in dealing with your banker, discussions soon. types of loans, credit lines, specific To comment on this or other topics important to private business owners, access my blog at www.boardroomadvisorygroup.com. About the author; Tom is a Principal of Boardroom Advisory Group, LLC, an owner advisory and consulting firm. Tom serves on the Board of Directors for the RI Economic Development Corp’s Small Business Loan Fund Corporation (SBLFC), the finance arm of the RI EDC. He writes a monthly article for the RI EDC’s Every Company Counts initiative. His articles focus on areas that can add significant value for business owners. Contact Tom directly at 401-451-9799 or tstocker@boardroomadvisorygroup.com. Boardroom Advisory Group, LLC is a business advisory and consulting firm specializing in helping both growing and underperforming small to mid-market private companies resolve day-to-day systemic issues that interfere with cash flow and profitability attainment. The firm’s team of hands-on professionals find and implement solutions to improve top-line and bottom-line growth, cost reduction, cash flow, process and structure improvements, and owner transition strategies. The firm also has experience doing business restructures and workouts. Boardroom Advisory Group’s core focus on developing strategies to drive and measure performance has resulted in a history of sustainable top and bottom line growth, healthy cash flow and meaningful company value for their clients. For more information about how we can help you build a more valuable business visit our website at www.boardroomadvisorygroup.com . ©2008-09 Boardroom Advisory Group, LLC All Rights Reserved. No part of this document may be reproduced without the express permission of the author. All registered trademarks mentioned in this document are the property of their respective owners. Additional articles written by Mr. Stocker include: Start Forecasting Now! Do You Have Contingency Plans? I’m Out of Compliance. Now What? Have You Thought About Your Future Lately? Are you in a Foxhole? Metrics Should Be Everywhere (Part I) Are You an Octopus? Metrics Should Be Everywhere (Part II) What is Value? It’s All About Growth These articles can be accessed at www.boardroomadvisorygroup.com/pages/pubs.php. You can also request to be added to his email list to receive his latest articles on a monthly basis on the Company website. Contact Tom at tstocker@boardroomadvisorygroup.com.