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This document introduces Team Rio 2016, which will manage hospitality for the 2016 Olympic and Paralympic Games in Rio de Janeiro. It discusses that hospitality involves effectively managing guest accommodation, transportation, tickets, food/beverage, events, and customer service to build connections and create unforgettable memories that exceed expectations. The team is made up of enthusiastic and diverse individuals supported by experienced professionals committed to precision planning and quality customer service to deliver a once-in-a-lifetime experience for guests in Rio 2016.
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iLUKA
- 2. Welcome to the greatest experience of your Life!
- 3. What we do
- 14. p greatest brands at the greatest sporting events
- 19. What is Hospitality? The creation of exceptional and unique Olympic Games experiences: Builds emotional connections Creates unforgettable memories Exceeds personal and professional expectations
- 20. What is Hospitality? The effective management of: Guest hotel & accommodation Transport logistics Arrivals & departures Event tickets Food & Beverage Special events
- 21. Leisure activities Entertainment Guest data Gifts & merchandise Signage & branding Office administration What is Hospitality? The effective management of:
- 22. Precision planning and successful delivery Commitment to quality Logistical excellence Enthusiasm Dedication to customer service Tailored to a sponsors needs and those of their guests What is Hospitality? The effective management of:
- 24. RIO 2016
- 25. The Rio 2016 Olympic and Paralympic Games go well beyond sports. The event will leave a legacy, not just for Rio de Janeiro, but all of Brazil, covering a variety of areas, including education, culture and sustainability.
- 26. Team Rio 2016
- 27. Meet the Team Jon Hillman CEO Felicity Shankar MD Paul Simon Commercial Director Richard Giltinan Co-Founder George Karampelas Operations Director Marc Middlemas Head of Transport & Logistics Driton Koshutova Head of IT, Infrastructure & Security Matt Maher Head of Resourcing & Training
- 28. Team 2016 Enthusiastic, diverse individuals, supported by experienced professionals.
- 29. You can make a difference! staff are committed, passionate, dedicated and flexible. They are the difference between good and outstanding hospitality iLUKA staff create a once-‐in-‐a-‐ lifetime experience!
- 30. We hoped you enjoyed your first training session. Over the coming weeks we will send you a variety of training sessions to prepare you for your Games time role.