Name of the Teacher: ANU SREE.A.J from Govt.B.H.S.S, Mithirmala teaches a unit on Business Services for the subject Business Studies. The topic is the Nature of Services, which are defined as intangible activities that provide satisfaction but are not necessarily linked to products. There are five key features of services: they are intangible, inconsistent, have inseparable production and consumption, have little inventory, and involve customer participation.

1. Name of the Teacher : ANU SREE.A.J
Name of the School : Govt.B.H.S.S, Mithirmala
Subject : Business Studies
Unit : Business Services
Topic : Nature of Services

2. SERVICES
Services are those separately identifiable, essentially intangible activities
that provides satisfaction of wants, and are not necessarily linked to the sale of
product or another service.
NATURE OF SERVICES
There are five basic features of services.
1. Intangibility:
Services are intangible, i.e., they cannot be touched. They are
experiential in nature. One cannot taste a doctor’s treatment, or touch
entertainment. One can only experience it.
2. Inconsistency:
There is no standard tangible product, services have to be performed
exclusively each time.
For Example, in the case of mobile services.

3. 3. Inseparability:
Another important characteristic of services is the simultaneous
activity of production and consumption being performed. This makes
the production and consumption of services seem to be inseparable.
4. Inventory (Less):
Services have little or no tangible components and, therefore,
cannot be stored for a future use.
5. Involvement:
The important characteristics of services is the participation of the
customer in the service delivery process.