1. I.C. System, Inc.
Overview
http://www.icsystem.com/

2.  Founded in 1938; 75 years of collections
 Family-owned; WBE certified
 Three Midwest Call Centers
 Collections in 50 states for 20,000+ clients
 Licensed, bonded and insured nationwide
 Endorsed by nearly 500 professional associations
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I.C. System Overview

3. 3
I.C. System Locations
St. Paul – Headquarters
Fargo Office
La Crosse Office

4.  Member of ACA International; among 69 agenciesPPMS
certifiedfor best-practices
 Minnesota BBB Accredited Business (ARating)
 Strict compliance: FDCPA, FCRA, HIPAA, Red Flags
 $5 million of insurance; NO client has ever paid a legal
judgment due to our practices
 Consumer Affairs Dept., Call Quality Team, and 100% call
recording
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Compliance and Assurance

5.  We collect for multiple top 10 credit card issuers and the
three largest telecommunication companies; our
security protocols are thoroughly audited 50+ times
annually and monitored 24/7/365.
 We proudly maintain:
 SOC 2 Type 2 audit
 ISO 27002 assessment
 PCI compliance that is
validated by VISA
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Data Security

6. Programs for Debt Recovery
 FIXED-FEE: never pay a contingency fee
 FLAT FEE: pay a flat fee for letter series; optional
transfer of accounts to contingency phase
 CONTINGENCY FEE: Variable contingency fees
based on investment/volumes/etc.
For more information http://www.icsystem.com/rates-programs/

7.  11,000 healthcare clients submit $600+ MILLION annually
 Skilled healthcare-specific collectors calling days, evenings,
and weekends
 In-house bilingual collection team
 Custom programs for early-stage (soft)
through intensive recoveries
 NATIONAL credit bureau reporting,
legal services, and more
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Healthcare Collections

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WHY use a Collection Agency?

9. Time is Money…Your Money!
SOURCE: ACA International’s Top Collection Market Survey
(percents rounded to nearest tenth)

10. Thank you for considering
I.C. System as a trusted
business partner!
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