I-Byte Travel & transportation Industry

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I-Bytes
Travel & Transportation
October Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Rewards and Recognition Updates...................................................................................................................3
3. Customer Success Updates...............................................................................................................................24
4. Partnership Ecosystem Updates......................................................................................................................26
5. Miscellaneous Updates.....................................................................................................................................40

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Financial, M&A Updates
Travel & Transportation Industry

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AerCap (Ireland) Sells Second Aircraft Portfolio to NCB Capital
AerCap Holdings N.V. announced that it has signed an agreement to
sell a 19-aircraft portfolio to Dara Aviation an Irish entity
established by NCB Capital. NCB Capital has $40bn of assets under
management and is the brokerage arm of the National Commercial
Bank, the largest bank in Saudi Arabia. This is the second portfolio
acquired by NCB Capital from AerCap following their purchase of
21 aircraft in 2017, which AerCap services. The 19-aircraft portfolio
consists of a mix of wide-body and narrow-body aircraft on lease
to airlines around the world. As part of the sale, Dara has
appointed AerCap as exclusive Servicer. AerCap will provide lease
management services including aircraft technical management,
lease administration and marketing services.
Executive Commentary
"We are very pleased to work with NCB Capital on this second
innovative transaction. It reaffirms the attractiveness of our
aviation assets globally and the reach and scale of the AerCap
platform," said CEO of AerCap. "With this sale, AerCap will
have sold or contracted to sell approximately $1.4bn of mid-life
assets to NCB since 2017. We thank NCB Capital for the
confidence they have placed in AerCap and we look forward to
working with the NCB Capital team for many years to come."
Description
1
For more details, please click the link below:
https://www.aercap.com/media/news/aercap-sells-second-aircraft-portfolio-to-ncb-capital/

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Delta (USA) completes 10 percent investment to deepen joint
venture partnership with Korean Air
Delta has completed the acquisition of a 10 percent equity stake in
Hanjin-KAL, the largest shareholder of Korean Air. This investment
furthers Delta’s strategy of building equity stakes in its global
partners and demonstrates the airline’s commitment to the success
of its joint venture with Korean Air.Delta and Korean Air operate
the industry’s most robust trans-Pacific joint venture, providing
customers with seamless access to more than 290 destinations in the
U.S. and over 80 destinations in Asia, including the partnership’s
award-winning hub at Seoul-Incheon (ICN). The partnership is
contributing to Delta’s first year-over-year growth in the Asia
Pacific region since 2012, with new service launched earlier this
year between Minneapolis/St. Paul and Seoul, as well as Seattle and
Osaka, operated in partnership with Korean Air. Additionally,
Korean Air has launched new service linking Boston with Seoul.
Executive Commentary
“Together with the team at Korean Air, we have a vision to
deliver the world’s leading trans-Pacific joint venture for our
shared customers, offering the strongest network, the best service
and the finest experience connecting the U.S. with Asia,” said
Delta CEO. “This is already one of our fastest-integrating and
most successful partnerships, and experience tells us this
investment will further strengthen our relationship as we
continue to build on the value of the joint venture.”
Description
2
https://news.delta.com/delta-completes-10-percent-investment-deepen-joint-venture-partnership-korean-air

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Aeroflot (Russia) ranks No 1 by punctuality among Europe’s largest
airlines in August
3
Aeroflot ranks first by punctuality among Europe’s largest airlines in August 2019, according to UK’s two major
providers of global travel data and insight – Flightstats and OAG. As revealed by Flightstats, part of Cirium,
supplier of real-time global flight data to companies and individuals across the travel ecosystem, Aeroflot operated
89.5% of its mainline flights on schedule in August 2019. According to monthly OAG On-Time Performance
Report, Aeroflot ranked first among European aviation heavyweights posting a similar result of 89.0% of
on-schedule flights in August 2019. This outcome improves on that of July, which stood at 86.7%. The leading
Russian carrier remains one of the most punctual among the world’s top airlines by flight operations. In terms of
on-time performance Aeroflot is steadily ahead of not only major European competitors but also a number of Asian
and Middle Eastern premium airlines.Earlier, Aeroflot received five-star punctuality rating from OAG, becoming
the only Russian and the largest European airline by passenger traffic to receive the highest score. Aeroflot made it
to the only 10% of On-Time Performance Star Ratings to receive the highest five-star rating.
https://m.aeroflot.ru/ru-en/news/61498
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Aeroflot (Russia) reconfirms Five Star Global Airline rating from APEX
4
Aeroflot has received Five Star Global Airline rating from the Airline Passenger Experience Association (APEX)
for the third year in a row. Aeroflot remains the only Russian airline awarded with the coveted international status.
It is indicative of Aeroflot’s high level of customer service and scale of operations, in line with many of the world’s
premium carriers. Aeroflot’s 5-Star ranking was extended through 2020 on 9 September in Los Angeles, USA at a
ceremony held as part of APEX EXPO, the industry’s largest PaxEx event. Aeroflot has reconfirmed its ranking in
the most prestigious Global Airline category in the APEX Official Airline Ratings, covering airlines with a large
number of wide-body aircraft and a global route network. As of 2019, just 25 airlines have Five Star Global Airline
status from APEX.The APEX Official Airline Ratings™ is based on neutral, third-party passenger feedback and
insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated
travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly
600 airlines from around the world between 1 July 2018 and 30 June 2019.
https://m.aeroflot.ru/ru-en/news/61499
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Air Canada Named Best Family-Friendly Airline in North America and
Best Family-Friendly Frequent-Flyer Program at the Wherever Awards
5
Air Canada was named Best Family-Friendly Airline in North America, as well as Best Family-Friendly Frequent-Flyer Program at the 2019 Wherever Awards, an international
award that recognizes the best in travel by the readers of the popular family travel website whereverfamily.com.Air Canada was presented the awards at a ceremony for the
Wherever Awards in New York City. Whereverfamily.com is a web publication aimed at the modern traveling family and part of the FXExpress Publications, Inc., family of
publications, which includes Global Traveler and Trazee Travel. Reader votes for the best in travel across a broad range of categories were collected September 1, 2018–March
31, 2019.The Wherever Awards are the latest awards to be won by Air Canada, which was rated the Best Airline in North America at the 2019 Skytrax World Airline Awards
for the third consecutive year and remains the only Skytrax Four Star international network carrier in North America. Other recent awards include:
• The Trazees – Favorite Airline in North America in 2019
• 2019 Skytrax World Airline Awards including: World's Best Business Class Lounge Dining, Best Airline Staff in Canada, Best Business Class in North America and Best
Airline Cabin Cleanliness in North America;
• Global Traveler Leisure Lifestyle Awards - Best Premium-Economy Class and Best for Onboard Entertainment;
• The Freddie Awards' 210 Award for the airline in the Americas whose loyalty program value vote rating was trending higher, recognizing the growing appeal of Aeroplan;
• PAX International Readership Awards - Outstanding Food Service by a Carrier in North America and Best Business Class Amenity Kit in the Americas;
• TripAdvisor Traveller's Choice Awards – Best Business Class in North America;
• Business Traveler USA - Best North American Airline for International Travel and Best North American Airline for Inflight Experience;
• And Frequent Business TravelerGlobeRunner Awards - Best Airline in the Americas and Best Business Class Airport Lounge (both awards shared with Star Alliance partner
United Airlines).
https://aircanada.mediaroom.com/2019-09-24-Air-Canada-Named-Best-Family-Friendly-Airline-in-North-America-and-Best-Family-Friendly-Frequent-Flyer-Program-at-the-Wherever-Awards
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Air Canada Featured in Inaugural TSX30 List Recognizing Canada's Top
Performing Stocks
6
Air Canada's consistently strong share price performance has been recognized in the inaugural TSX30, a new
program highlighting top performing stocks on the Toronto Stock Exchange over a three-year period. The airline's
inclusion underscores its successful transformation, which has resulted in a stock price appreciation of
approximately 365 per cent over the past three years. Since beginning its transformation in April 2009, Air Canada's
shares have appreciated by more than 5,400 per cent.The announcement that Air Canada is an inaugural member of
the TSX30 follows on Moody's Investors Service's recent decision to upgrade Air Canada's Corporate Family
Rating to Ba1 from Ba2. In issuing its upgrade, Moody's stated the higher rating "reflects Air Canada's stronger
financial profile, whereby the company has continued to reduce leverage and has strengthened its flexibility".
Earlier this year, Standard & Poor's similarly upgraded Air Canada's rating to 'BB+' from 'BB' citing lower financial
risk.
https://aircanada.mediaroom.com/2019-09-26-Air-Canada-Featured-in-Inaugural-TSX30-List-Recognizing-Canadas-Top-Performing-Stocks
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Air France-KLM group regains its position as number one airline in the
Dow Jones SustainabiIity 2019 index
7
The Air France-KLM group is again leader of the Dow Jones Sustainability Index (DJSI). For the fifteenth
consecutive year, Air France-KLM is at the top of the DJSI Europe and World Index and regained the top position
in 2019.The DJSI Europe and World indices, calculated jointly by the Dow Jones Standard & Poor's indices and the
RobecoSAM asset manager, respectively rank the 144 and 318 most responsible companies. The DJSI ranking is
based on an in-depth analysis of the economic, social and environmental performance of more than 3,500
international groups and on the evaluation of numerous criteria such as corporate governance, customer relations
and environmental policy. , working conditions or societal actions.
https://www.airfranceklm.com/fr/le-groupe-air-france-klm-reprend-sa-place-de-numero-1-de-lindustrie-aerienne-lindice-dow-jones
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In 2019, AOT was selected to be the DJSI World Dow Jones Sustainability Indices
member for the first year and Emerging Market for the 5th consecutive year.
8
Airports of Thailand Public Company Limited (AOT) has been selected as a DJIA DJSI 2019 at the DJSI World level for the first
year and Emerging Market for a consecutive year. 5 in the TRA: Transportation and Transportation Infrastructure industry.AOT's
President, said that AOT is committed to conducting business in accordance with sustainable development guidelines. By
creating a balance in economic operations Society and Environment Under good corporate governance to be a sustainable
organization Create economic value for the country. And deliver value from operations to airport users, communities and society.
AOT has participated in the Dow Jones Sustainability Indices (DJSI) since 2015 and has been selected to Being a DJSI member
every year in the Emerging Market in the Transport and Transportation Infrastructure industry (Transportation and Transportation
Infrastructure: TRA) For the year 2019, AOT is still being selected as a DJSI member in the said group for the 5th consecutive
year. For DJSI is an index of business performance evaluation based on internationally accepted sustainability guidelines. The
assessment covers 3 dimensions, which are economic, social, and environmental dimensions. Therefore, being selected as DJSI
will build confidence to all groups of stakeholders that the company is operating responsibly. Along with creating good results.
Create good returns for investors in the long term, resulting in a business that can continue to grow sustainably.
https://www.airportthai.co.th/en/%e0%b9%83%e0%b8%99%e0%b8%9b%e0%b8%b5-2562-%e0%b8%97%e0%b8%ad%e0%b8%97-%e0%b9%84%e0%b8%94%e0%b9%89%e0%b8%a3%e0%b8%b1%e0%b8%9a%e0%b8%84%e0%b8%b1%e0%b8%94%e0%b9%80%e0%b8%a5%e0%b8%b7%e0%b8%ad%e0%b8%81/
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American Airlines Awarded Best North American Airline for a Second Year in a
Row by Business Traveller Asia-Pacific, Earns APEX Five Star Award
9
American Airlines wins two prestigious awards based on feedback from business travelers. Last week, American was awarded
Best North American Airline in Asia Pacific for the second year in a row at the region's most prestigious travel awards hosted by
Business Traveller Asia-Pacific. The recognition is based on the votes of approximately 30,000 of the magazine's subscribers,
who are among the region's most frequent business travelers. “Asia Pacific is a fiercely competitive market, and we're proud to
be recognized. This is testament to the hard work of our team and the significant investment we've made in our people, planes and
products,” said Shane Hodges, Managing Director of Asia Pacific Sales, who accepted the award on American's behalf. Over the
past six years, American has invested more than $28 billion in improvements for customers and team members, a record for the
airline industry. American is the only U.S. airline to offer a true international Flagship First Class, and it has the youngest and
most fuel-efficient fleet of any U.S. network carrier.American was recently honored by the American Society of Travel Advisors
(ASTA), one of the largest and leading global advocates for travel advisors, the travel industry and the traveling public. American
was awarded Airline of the Year for the individual supplier awards, which were given to companies that best support the advisor
community, as voted on by the ASTA membership.
http://news.aa.com/news/news-details/2019/American-Airlines-Awarded-Best-North-American-Airline-for-a-Second-Year-in-a-Row-by-Business-Traveller-Asia-Pacific-Earns-Apex-Five-Star-Award/default.aspx
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American Airlines Receives Silver Award from the National Business Group on
Health
10
American Airlines was named one of the best 50 U.S. employers for its well-being strategy to improve employee health and
productivity and business performance. The National Business Group on Health's Best Employers: Excellence in Health &
Well-being award recognizes employers with the best workforce well-being initiatives in the U.S., particularly those with a
holistic approach to well-being, encompassing financial, emotional, social and community wellness.The National Business
Group on Health is the only non-profit organization devoted exclusively to representing large employers' perspective on health
policy issues and optimizing workforce strategy through innovative health, benefits and well-being solutions.American Airlines
offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago,
Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of
caring for people on life's journey, American's 130,000 global team members serve more than 200 million customers annually.
Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet among U.S.
network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to
power.
http://news.aa.com/news/news-details/2019/American-Airlines-Receives-Silver-Award-from-the-National-Business-Group-on-Health/default.aspx
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United States Hispanic Chamber of Commerce Names American Airlines Corpo-
ration of the Year for 2019
11
The United States Hispanic Chamber of Commerce (USHCC) announced American Airlines as the 2019 Corporation of the Year.
American received this award at the 40th Annual National Convention Oct. 1 held in Albuquerque, New Mexico. Each year, the
USHCC presents the award to an organization that has championed Hispanic enterprise, demonstrating that inclusion and
diversity initiatives are both principled and profitable. American’s commitment to the Hispanic community and culture goes far
beyond being the premier carrier to Latin America, offering more flights to more destinations than any other airline from the
United States. The company’s diversity and inclusion initiatives help foster Hispanic economic development through community
partnerships and business practices.For more than a decade, American has partnered with the USHCC. Since 2009, company
leaders have served on the board, championing supplier diversity and corporate leadership. The relationship with the chamber and
the nation’s Hispanic community is about more than simply the volume of customers traveling or working with the U.S. Latino
community.Working with, knowing and supporting the Hispanic community is also good for business. We build relationships
with small, minority, women, disability, veteran, service-disabled veteran and LGBTQ vendors which make up the fabric of our
country. The U.S. Hispanic market’s buying power makes it one of the top 20 economies in the world.
http://news.aa.com/news/news-details/2019/United-States-Hispanic-Chamber-of-Commerce-Names-American-Airlines-Corporation-of-the-Year-for-2019-ID-HL/default.aspx
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DJSI recognizes CN (Canada) as sustainability leader
12
CN announced it is pleased to have again earned a place on the Dow Jones Sustainability World Index (DJSI). This marks the
eighth consecutive year that CN has been listed on the DJSI World Index and the 11th consecutive year that CN has been listed
on the DJSI North America Index. CN is the only Canadian company listed in the Transportation and Transportation
Infrastructure sector. The DJSI follows a best-in-class approach, surveying sustainability leaders from each industry on a global
and regional level. The annual review of the DJSI family is based on a thorough analysis of economic, environmental and social
performance, assessing issues such as corporate governance, risk management, climate change mitigation, supply chain
standards, stakeholder engagement and labour practices.The Dow Jones Sustainability World Index tracks the performance of the
top 10% of the 2,500 largest companies in the S&P Global Broad Market IndexSM that lead the field in terms of
sustainability.Launched in 1999, the DJSI World represents the gold standard for corporate sustainability and is the first global
index to track the leading sustainability-driven companies based on RobecoSAM’s analysis of financially material
Environmental, Social, and Governance (ESG) factors and S&P DJI’s robust index methodology.
https://www.cn.ca/en/news/2019/09/djsi-recognizes-cn-as-sustainability-leader/
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CP (Canada) awards 2018-2019 Elevator of the Year to G3 Pasqua
13
Canadian Pacific presented G3 Pasqua with the 2018-2019 crop-year Elevator of the Year award. CP presents this
award annually to the grain elevator that achieves high volumes from a single loading point while consistently
demonstrating efficient railcar loading and a strong commitment to safety.G3 Pasqua, located east of Moose Jaw,
Sask., is a valued stakeholder and an integral network component to CP. CP launched its first 8,500-foot High
Efficiency Product (HEP) train, comprised of new, highly efficient hoppers cars, at the Pasqua facility in December
2018.CP presented the inaugural Elevator of the Year award in April 2019 to Southwest Terminal near Gull Lake,
Sask., for the 2018 calendar year. CP has since modified the award presentation to align with the crop year, which
runs from Aug. 1 – July 31. Grain elevators interested in vying for this award should contact their CP account
manager for information on the eligibility criteria.
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CSX (USA) Named to Dow Jones Sustainability Index for North America
for Ninth Consecutive Year
14
CSX was named to the Dow Jones Sustainability Index for North America for the ninth consecutive year, recognizing
the company’s leadership in sustainable and responsible business practices. CSX was the only U.S.-based railroad
included on the North American index in 2019.CSX was recognized for performance in corporate citizenship and
philanthropy, environmental policy and management systems, and human capital development. The DJSI North
America index is a partnership between the Dow Jones Indices and RobecoSAM Sustainability Assessments, which
tracks the leading sustainability-driven companies based on an analysis of financially material economic,
environmental and governance criteria.CSX, based in Jacksonville, Florida, is a premier transportation company. It
provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of
markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX
has played a critical role in the nation’s economic expansion and industrial development.
https://www.csx.com/index.cfm/investors/news-releases/?artI=29861
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Delta (USA) named a ‘Best Workplace for Women’ for 3rd straight year
15
Great Place to Work® and Fortune have named Delta Air Lines as one of the country's Best Workplaces for Women, the
third year in a row the airline has earned this honor. The list considered employee surveys from hundreds of businesses in
all sectors of the economy. The ranking gauged women's assessment of their organizations' culture, leadership, fairness
and other elements essential for a great workplace. Delta placed 67th on the list and is the only airline to be included.To
determine the Best Workplaces for Women, Great Place to Work analyzed anonymous survey feedback representing more
than 4.6 million U.S. employees. Most of the ranking is based on what women themselves report in a 60-question "Trust
Index" survey about their workplace, and how fairly those experiences compare to men's reports of the same
workplaces.Fifteen percent of the remaining rank is based on how well represented women are in the workforce and
throughout management, considering industry trends. To be considered, at a minimum, companies need to employ at least
50 women, at least 20 percent of their non-executive managers need to be female, and at least one of their executives needs
to be female.
https://news.delta.com/delta-named-best-workplace-women-3rd-straight-year
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Delta team (USA)honored with 8th consecutive Beat Readers’ Choice
Award
16
For the eighth consecutive year, Delta has been named the Most Admired Airline and Overall Most Admired
Supplier in The Beat Readers' Choice Awards. Delta's S.V.P. — Global Sales, Bob Somers, and V.P. — Sales
Operations and Development, Kristen Shovlin, received the awards for Delta at the 12th annual The Beat Live
conference in New York.The annual The Beat Readers' Choice Awards are based on a reader poll that asks
participants to choose the brand that they "most admire for its policies, management style and service for business
clients" in six supplier categories (Airline, Hotel, Car Rental, Travel Management Company, Travel Technology,
Payment System) in addition to an overall Supplier of the Year.The Beat has over 10,000 subscribers consisting of
senior-level travel executives from travel management companies, airlines, hotels, technology companies, expense
and payment companies as well as corporate travel buyers, consultants and industry analysts.
https://news.delta.com/delta-team-honored-8th-consecutive-beat-readers-choice-award
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Delta(USA) earns high marks on sustainability from four organizations
17
Dow Jones Sustainability Index: For the ninth consecutive year, Delta has earned a spot in the transportation section of the DJSI
North America Index. More than 600 companies were invited to participate in the index evaluation, which included a review of each
company's corporate governance, social efforts and environmental strategy.
Environmental-Finance.com: The U.K.-based website reporting on sustainable investment named Delta as having the Best Corporate
Offsetting Programme. Delta was the first U.S. airline to offer carbon offsets to customers and is the only airline to cap greenhouse
gas emissions at 2012 levels by purchasing carbon offsets ahead of a requirement to cap international emissions at 2019-2020 levels.
Since 2013, Delta has voluntarily purchased more than 12 million verified carbon offsets from projects such as the Guatemala
Conservation Coast that verifies its emissions reductions by preventing deforestation. Read more about this project.
FTSE4Good Index: Delta was named to The FTSE4Good Index Series, which rates companies demonstrating strong environmental,
social and governance practices. London-based FTSE Group compiles responsible investment indexes designed to help investors
identify companies that meet global corporate responsibility standards.
Atlanta Metro Chamber of Commerce: Delta was honored by our hometown business leaders for advancing environmental
sustainability, winning the Moving the Needle (transportation) category among businesses in the ninth-largest metro area in the U.S.
https://news.delta.com/delta-earns-high-marks-sustainability-four-organizations
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Delta (USA) recognized for Atlanta Public Schools support by Corporate
Volunteer Council
18
Delta received an IMPACT Award at the Corporate Volunteer Council of Atlanta's 22nd Annual IMPACT Awards on Sept. 18, at
the Georgia World Congress Center. The IMPACT award was presented to Delta in the category of Business-to-Nonprofit for its
work with Atlanta Public Schools.The theme for this year's event was "Global Reach-Local Impact," and Delta's partnership with
Atlanta Public Schools certainly exhibits that mantra that's now in the third year of a five-year partnership where Delta
contributed $500,000 for literacy and wellness programming. The goal is to impact third grade reading levels at two South Atlanta
cluster schools: Dobbs Elementary School and Hutchinson Elementary School. Delta volunteers serve as Reading Buddies by
going into the schools and spending time with students to not only help them learn to read at the appropriate grade level, but to
be another adult that the students can count on and someone who is cheering them on. Delta volunteers also provide virtual
reading assistance through the TutorMate program and employees help with the Robotics programs to provide STEM initiatives.
In addition to educational programming, volunteers help host holiday events for students, and Delta holds a coat drive each year
where employees donate hundreds of coats to students.
https://news.delta.com/delta-recognized-atlanta-public-schools-support-corporate-volunteer-council
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Delta(USA) and Delta Vacations again win gold in Travel Weekly
Magellan Awards
19
Delta has again won the gold award for Overall U.S. Carrier at this year's Travel Weekly Magellan Awards. The airline also earned two silver awards in the Airport
Lounge and Small Business Airline Loyalty Program categories. Additionally, Delta Vacations has earned three gold and three silver awards, including for Tour
Operators overall and its marketing and promotional efforts.The Travel Weekly Magellan Awards honor a broad range of industry segments including Hotels and
Resorts, Travel Destinations, Cruise Lines, Online Travel Services, Airlines and Airports, Travel Agents and Agencies, Tour Operators and Car Rental Companies.
Award winners were selected by a panel of judges with deep expertise of the industry.
Delta Air Lines Awards:
• Gold – Overall U.S. Carrier
• Silver – Overall Best Small Business Airline Loyalty Program (SkyBonus)
• Silver – Overall Airport Lounge (Delta Sky Club DCA)
Delta Vacations Awards:
• Gold – Tour Operators Overall
• Gold – Marketing Campaign (The Atlanta Campaign)
• Gold – Marketing Promotional Video (Delta Vacations University)
• Silver – Tour Operators Overall Educations Program (Delta Vacations University &WorldAgent Direct)
• Silver – Print Advertising (Azores Sky Magazine spread)
• Silver – Trade Website (WorldAgent Direct)
https://news.delta.com/delta-and-delta-vacations-again-win-gold-travel-weekly-magellan-awards
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DHL (Germany) is one of the World's Best Workplaces recognized by
Great Place to Work®
20
DHL Express, the world's leading international express service provider, has been recognized as the fourth
best place to work globally in the 2019 employer ranking from Great Place to Work® and FORTUNE. Every
year, Great Place to Work®, a global people analytics and consulting firm, assesses the work experience of
employees through their certification program. In 2019, more than 8,000 organizations participated in the
survey process, representing the voices of 12 million employees worldwide. From that pool of companies, the
25 World's Best Workplaces have been selected. The assessment criteria are built around the core criterion of
Trust, analyzing the relationship of employees with management, other employees and to their jobs. This year
DHL Express was ranked as one of the best workplaces of the world for the third time in a row.
https://www.dpdhl.com/en/media-relations/press-releases/2019/dhl-one-of-worlds-best-workplaces-recognized-by-great-place-to-work.html
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FedEx (USA) is an Honoree in Fast Company’s 2019 Innovation by
Design Awards
21
FedEx was recognized with an honorable mention in Fast Company’s Innovation by Design Awards for 2019 in the
User Experience, Mobility and Best Design category for Roxo™, the FedEx SameDay Bot, an autonomous vehicle
and device designed to make last-mile deliveries. Innovation by Design is the only competition to honor creative
work at the intersection of design, business, and innovation. The awards recognize people, teams, and companies
solving problems through design. Fast Company is recognizing an influential and diverse group of 483 leaders in
fashion, architecture, graphic design, data visualization, social good, user experience, mobility, and more. Winners,
finalists, and honorable mentions are featured online and in the October issue of Fast Company magazine, on
newsstands September 17. Winners will also be recognized at a special celebration at Fast Company’s Innovation
Festival in November. Fast Company editors and writers spend a year researching and reviewing applicants for the
awards. This year’s applicant pool was the most competitive ever, with more than 4,300 entries.
https://about.van.fedex.com/newsroom/fedex-is-an-honoree-in-fast-companys-2019-innovation-by-design-awards/
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NYK (Japan) Selected for the World’s Leading ESG Index for
17th Consecutive Year
22
NYK has been selected for the Dow Jones Sustainability Indices (DJSI), the world's leading investment indexes for
ESG (environmental, social, and governance) criteria, for a 17th straight year. The DJSI, which is a major global
index for companies engaging in ESG initiatives, is composed of selected sustainability-driven companies from
over 3,500 worldwide companies invited to participate in a selection process consisting of an in-depth analysis of
economic, environmental, and social criteria, such as corporate governance, risk management, climate change, and
stakeholder relations. In addition to the FTSE4Good Index for which NYK was selected for a 17th straight year and
the FTSE Blossom Japan Index for which NYK was selected for a third straight year in July this year, the DJSI is
an important selection standard for investors who value corporate social responsibility and sustainability NYK
continues to integrate ESG initiatives into management strategy and its efforts to address social and environmental
issues for the improvement of corporate value.
https://www.nyk.com/english/news/2019/20190917_01.html
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UPS (USA) Recognized On Dow Jones Sustainability World Index For
Seventh Consecutive Year
23
UPS made the Dow Jones Sustainability World Index (DJSI World) for the seventh consecutive year and the Dow
Jones Sustainability North America Index for the 15th straight year. The highly-regarded indices evaluate
companies on their sustainability performance and position UPS in the top 10% of sustainability performers among
the 2,500 largest companies tracked in the S&P Global Broad Market Index.The distinction comes a few weeks after
UPS appointed a new chief sustainability officer (CSO) and launched its digital-first, fully-interactive 2018
Sustainability Report. The company continues its progress advancing work toward its enterprising sustainability
goals.Earlier this year, UPS made the largest purchase of renewable natural gas (RNG) ever in the U.S. RNG is a
key part of UPS’s strategy to increase alternative fuel consumption to be 40% of total ground fuel purchases by
2025, supporting the logistics leader’s efforts to reduce the absolute greenhouse gas (GHG) emissions of its ground
fleet 12% by 2025.
https://www.pressroom.ups.com/pressroom/ContentDetailsViewer.page?ConceptType=PressReleases&id=1568894178638-795
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Customer Success Updates

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AerCap(Ireland) Signs Lease Agreement with Air Macau for
Three A321neos
24
AerCap Holdings N.V. has announced that it has signed long-term lease agreements with Air Macau for three new
Airbus A321neo aircraft. The agreement was signed during a ceremony in Macau to celebrate the airline’s 25th
anniversary. The first aircraft is scheduled to deliver in November 2020 with the two remaining units delivering
through October 2021. In 1995, Air Macau leased their first aircraft, three Airbus A321s and one A320 from
AerCap, which were the first aircraft of their type in Macau.AerCap is the global leader in aircraft leasing with
1,373 aircraft owned, managed or on order and $43.1 billion of total assets as of June 30, 2019. AerCap has one of
the most attractive order books in the industry. AerCap serves approximately 200 customers in approximately 80
countries with comprehensive fleet solutions. AerCap is listed on the New York Stock Exchange (AER) and has its
headquarters in Dublin with offices in Shannon, Los Angeles, Singapore, Amsterdam, Shanghai, Abu Dhabi, Seattle
and Toulouse.
https://www.aercap.com/media/news/aercap-signs-lease-agreement-with-air-macau-for-three-a321neos/
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Delta (USA) TechOps and Aircraft Lessor ORIX Aviation Systems Ltd.
Sign Major Engine Maintenance Contract
25
Delta TechOps, the maintenance, repair and overhaul (MRO) division of Delta Air Lines, has signed a five-year
Maintenance Services Agreement with top-tier aircraft leasing company ORIX Aviation Systems, Ltd. (ORIX Aviation).
The agreement will cover the support of CFM56-5B and CFM56-7B aircraft engines. As both an operator of, and MRO
for CFM56-5B and -7B engines, Delta TechOps is uniquely qualified to provide maintenance services to ORIX. Delta
TechOps has been maintaining CFM56 engines for numerous years and will be able to pass along the same operational
reliability and expertise to this globally-established lessor.Delta TechOps is the largest airline maintenance, repair and
overhaul provider in North America. Its customers laud its reputation for high quality service. In addition to supplying
maintenance and engineering support for Delta’s fleet of more than 850 aircraft, Delta TechOps serves more than 150 other
aviation and airline customers around the world. The organization specializes in high-skill work such as engines,
components, hangar and line maintenance. Delta TechOps employs more than 11,000 maintenance professionals and is
one of the world’s most-experienced providers with more than 90 years of aviation experience.
https://news.delta.com/delta-techops-and-aircraft-lessor-orix-aviation-systems-ltd-sign-major-engine-maintenance-contract
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Partner Ecosystem Updates

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ANA (Japan) Partners with JR Kyushu to Promote Regional Tourism
26
All Nippon Airways (ANA), Japan's largest 5-Star airline for seven consecutive years, is working with
Kyushu Railway Company Opens in a new window to help domestic and international travelers experience
the vibrant Kyushu region. The effort to make Kyushu more accessible is part of the Japanese government's
tourism strategy that aims to publicize destinations outside of already well-known tourism hot spots.ANA's
Japan Travel PlannerOpens in a new window recently launched a special tourism page providing an overview
of Kyushu's top attractions as well as a guide for reaching them by rail. The Japan Travel Planner is a
multilingual tourist information website appealing to seasoned travelers and first time visitor’s alike, helping
international tourists understand Japan while making it easy for them to plan their trip. It is an effective tool
for helping tourists navigate Japan and aims to simplify the travel experience.
https://www.ana.co.jp/group/en/pr/201909/20190919.html
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Delta (USA) and LATAM Airlines to form the leading airline partnership
throughout the Americas
27
Delta and LATAM Airlines Group S.A.announced that they have entered into a strategic partnership that for the first time combines the strengths
of the leading airlines in North and Latin America.The strategic partnership will unlock new growth opportunities, building upon Delta’s and
LATAM’s global footprint and joint ventures worldwide, including Delta’s existing partnership with Aeroméxico. With their complementary
networks, Delta, LATAM and their partners will be able to offer access to a greatly expanded array of worldwide destinations. Together, the
partnership will provide greater customer convenience, a more seamless travel experience and better connect customers with the rest of the world.
Additional details of the partnership include:
• Delta will invest $1.9 billion for a 20 percent stake in LATAM through a public tender offer at $16 per share, to be funded principally with newly
issued debt and available cash.
• Delta will also invest $350 million to support the establishment of the strategic partnership.
• Delta will acquire four A350 aircraft from LATAM and has agreed to assume LATAM’s commitment to purchase 10 additional A350 aircraft to
be delivered beginning in 2020 through 2025, supporting Delta’s ongoing fleet transformation.
• Delta will be represented on LATAM’s Board of Directors, further strengthening the relationship.
• The tender offer and the strategic partnership are subject to customary closing conditions and all required governmental and regulatory approvals,
including anti-trust immunity.
https://news.delta.com/delta-and-latam-airlines-form-leading-airline-partnership-throughout-americas
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American Airlines (USA) Strengthens Partnership with NATCA as
Platinum Sponsor at Annual Safety Conference
28
American Airlines participated as a Platinum Sponsor at the annual National Air Traffic Controllers Association's
(NATCA) Communicating for Safety (CFS) Conference. For the past 15 years, aviation professionals — including
air traffic controllers, Federal Aviation Administration (FAA) officials, pilots, pilot union representatives and
representatives from various airlines — gather at the conference to discuss important safety topics and ideas to make
improvements to air travel. This year's attendees included more than 1,200 air traffic controllers. The conference's
theme was, “Every Day is a Training Day,” and emphasized the values of practice and preparedness. American
maintains a strong partnership with NATCA at the local and national levels, and we are committed to working
closely with NATCA to explore technologies and procedures that help improve the safety of the National Airspace
System, which includes US airspace, navigation facilities and airports.
http://news.aa.com/news/news-details/2019/American-Strengthens-Partnership-with-NATCA-as-Platinum-Sponsor-at-Annual-Safety-Conference-OPS-OTH/default.aspx
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Lufthansa Group (Germany) hub airlines and Corporate Travel
Management Announce NDC Partnership
29
Lufthansa Group hub airlines and Corporate Travel Management announced that they will jointly leverage cutting-edge NDC
technology. The aim is to help corporate customers access the best possible air travel options with Lufthansa, Austrian
Airlines and SWISS when booking through CTM offices and the CTM online booking engine Lightning. CTM, who plays a
vital role in the global corporate travel supply chain, is now connected to Lufthansa Group hub airlines’ Direct NDC API
(powered by Farelogix). With the latest IATA NDC@Scale certification, CTM and Lufthansa Group hub airlines jointly
ensure a better end-to-end experience in the corporate segment and the multi-year cooperation will enable greater
technological collaboration between the companies. Corporate Travel Management will initially offer its customers in the
APAC and home markets the opportunity to benefit from the attractive offers of the Lufthansa Group airlines’ NDC Partner
Program. This includes the “NDC Smart Offer”, the most competitive fares offered by the Lufthansa Group's hub airlines. The
global agreement allows Corporate Travel Management to continue its roll out of the offering to all markets it operates in.
https://newsroom.lufthansagroup.com/english/newsroom/news-releases/lufthansa-group-hub-airlines-and-corporate-travel-management-announce-ndc-partnership/s/801bbee3-d826-4c2d-aaab-12cf2b6f5526
Description

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Drone Deliveries Coming Soon, as Wing Unveils Plans for
First-of-its-Kind Trial with FedEx(USA) and Walgreens
30
Wing Aviation LLC, an Alphabet company, is collaborating with FedEx Express and Walgreens to launch a first-of-its-kind drone
delivery service in Christiansburg, Virginia next month. The pilot program will demonstrate the many benefits of drone delivery to
communities by exploring methods to enhance last-mile delivery service, improve access to health care products, and create a new
avenue of growth for local businesses. Drone delivery in the United States has historically been limited to small-scale demonstrations
on designated test sites, or extremely short flights along pre-planned, fixed routes – all within the visual line of sight of the drone
operator. Earlier this year, Wing became the first drone operator to be certified as an air carrier by the Federal Aviation
Administration, allowing it to deliver commercial goods to recipients that may be miles away. Wing’s pilot program in Virginia will
be conducted as part of the U.S. Department of Transportation’s Unmanned Aircraft System Integration Pilot Program (IPP).The
Walgreens and Wing offering will provide greater convenience and access to health and wellness, food, beverage and convenience
products by making over-the-counter medicines and other items available to local residents for delivery on-demand, through the air,
within minutes after they are ordered. The companies will use the pilot program to further explore the future of retail delivery as part
of their collaboration.
https://about.van.fedex.com/newsroom/drone-deliveries-coming-soon-as-wing-unveils-plans-for-first-of-its-kind-trial-with-fedex-and-walgreen/
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Japan Airlines and Aircalin announce Codeshare Agreement
31
Aircalin, the international airline of New Caledonia and Japan Airlines announced a codeshare agreement. The
agreement will allow Japan Airlines to offer five weekly flights between Noumea (NOU) and Tokyo Narita (NRT), as
well as two weekly flights between NOU and Osaka Kansai (KIX). Aircalin will place its code on flights to major
cities in Japan, such as Osaka, Fukuoka, Nagoya and Sapporo, which will provide greater options for customers.Japan
Airlines (JAL) was founded in 1951 and became the first international airline in Japan. A member of the oneworld®
alliance, the airline now reaches 349 airports in 52 countries and regions together with its codeshare partners with a
modern fleet of 231 aircraft. Awarded as one of the most punctual major international airlines and a certified 5-Star
Airline by Skytrax, JAL is committed to providing customers with the highest levels of flight safety and quality in
every aspect of its service, and aims to become one of the most preferred and valued airlines in the world.
https://press.jal.co.jp/en/release/201909/005306.html
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Japan Airlines Announces New Strategic GDS Partnership
32
As Japan Airlines (JAL) takes the next step in its global growth strategy, the airline announced a reinforced
partnership with Amadeus on an extended distribution and IT agreement. Through this agreement, JAL will benefit
from enhanced technology as Amadeus becomes JAL’s recommended distribution partner in the Japanese market.
With this latest agreement, Amadeus’ global network of travel sellers will have access to a broader range of JAL’s
content, including the full range of international, as well as preferred and negotiated fares. All of this content will
be available for travel sellers to shop, book and service through the Amadeus Travel Platform. In addition, because
JAL relies on Amadeus’ passenger service system, Amadeus-connected travel agents will enjoy real-time, accurate
and efficient information sharing with complete visibility of the airline’s inventory; all designed to enable travel
sellers to deliver even greater customer service.
Description

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Japan Airlines and Amadeus expand partnership to deliver new benefits
for both airlines and travel sellers
33
As Japan Airlines (JAL) takes the next step in its global growth strategy, the airline and Amadeus announce a
reinforced partnership with an extended distribution and IT agreement. Through this agreement, JAL will benefit
from enhanced technology as Amadeus becomes JAL’s recommended distribution partner in the Japanese market.
This comes just five years after the airline migrated to Amadeus’ full Altéa Suite for reservations, inventory and
departure control modules, back in 2014. With this latest agreement, Amadeus’ global network of travel sellers will
have access to a broader range of JAL’s content, including the full range of international, as well as preferred and
negotiated fares. All of this content will be available for travel sellers to shop, book and service through the
Amadeus Travel Platform. In addition, because JAL relies on Amadeus’ passenger service system,
Amadeus-connected travel agents will enjoy real-time, accurate and efficient information sharing with complete
visibility of the airline’s inventory; all designed to enable travel sellers to deliver even greater customer service.
Description

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Delta and LATAM (Chile) Airlines to form the leading airline partnership
throughout the Americas
34
Delta and LATAM Airlines Group S.A. announced that they have entered into a strategic partnership that for the first time combines the
strengths of the leading airlines in North and Latin America.The strategic partnership will unlock new growth opportunities, building
upon Delta’s and LATAM’s global footprint and joint ventures worldwide, including Delta’s existing partnership with Aeroméxico.
With their complementary networks, Delta, LATAM and their partners will be able to offer access to a greatly expanded array of
worldwide destinations. Together, the partnership will provide greater customer convenience, a more seamless travel experience and
better connect customers with the rest of the world.Additional details of the partnership include:
• Delta will invest $1.9 billion for a 20 percent stake in LATAM through a public tender offer at $16 per share, to be funded principally
with newly issued debt and available cash.
• Delta will also invest $350 million to support the establishment of the strategic partnership.
• Delta will acquire four A350 aircraft from LATAM and has agreed to assume LATAM’s commitment to purchase 10 additional A350
aircraft to be delivered beginning in 2020 through 2025, supporting Delta’s ongoing fleet transformation.
• Delta will be represented on LATAM’s Board of Directors, further strengthening the relationship.
• The tender offer and the strategic alliance are subject to customary closing conditions and all required governmental and regulatory
approvals, including anti-trust immunity.
http://www.latamairlinesgroup.net/news-releases/news-release-details/delta-and-latam-airlines-form-leading-airline-partnership-0
Description

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MOL (Japan) Starts Demonstration Test of Vessel Image Recognition
System Using AI Technology on Nippon Maru
35
Mitsui O.S.K. Lines, Ltd. announced the joint development, along with SenseTime Japan Ltd. of a new vessel image
recognition and recording system, and the system’s installation for demonstration testing aboard the cruise ship "Nippon
Maru" operated by Mitsui O.S.K. Passenger Line, Ltd. The system’s graphic recognition engine was developed by
incorporating MOL’s knowledge and applying artificial intelligence (AI) deep learning technology, allowing it to recognize
surrounding vessels. The system recognizes and automatically records vessels with high accuracy using a terminal equipped
with a graphic processing unit (GPU) and ultrahigh-resolution cameras. The image recognition technology, which can be used
even at night or during other periods of poor visibility, can detect small vessels (*) that are not recognizable by vessel
automatic identification systems (AIS). MOL views advanced image recognition as an underlying technology needed for
automated watch-keeping, as the company works to realize the autonomous smart ships of the future.MOL has moved ahead
with advanced support of safe operation and reduction of its environmental impact, as set out in the "ISHIN NEXT - MOL
SMART SHIP PROJECT -," launched in November 2016, and aims to become the customers' first choice as a logistics partner
by applying information and communications technology (ICT) to improve service quality and efficiency.
https://www.mol.co.jp/en/pr/2019/19057.html
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MOL (Japan), JBIC, and NOVATEK Sign Cooperation Agreement for
LNG Transshipment Projects in Kamchatka and Murmansk
36
Mitsui O.S.K. Lines, Ltd., Japan Bank for International Cooperation and PAO NOVATEK signed a
Cooperation Agreement for LNG Transshipment Projects in Kamchatka and Murmansk, the east and west of
the Russian Federation. The Projects will construct floating storage units ("FSUs") to transship LNG cargoes
from ice-breaking LNG ships to conventional LNG ships. The FSUs will be located in Kamchatka and in
Murmansk and will be used for the transshipment of LNG cargoes produced by NOVATEK’s Yamal LNG
Project and Arctic LNG 2 Project. By utilizing transshipment hubs in Kamchatka and Murmansk, marine
transportation costs of LNG cargoes coming through the Northern Sea Route will be optimised. Furthermore,
the Projects enable timely and stable delivery of LNG cargoes to LNG consumer countries.
https://www.mol.co.jp/en/pr/2019/19063.html
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NYK (Japan) Concludes Long-term Contract for Van Phong Coal-fired
Power Project in Vietnam
37
NYK has concluded a 25-year contract with Van Phong Power Company Limited, a wholly owned subsidiary of
Sumitomo Corporation for the transport of coal for the Van Phong coal-fired power project to be newly constructed
in Vietnam. Shipments will begin from 2023, and the volume is expected to be up to 3.4 million tons annually. The
coal will be transported mainly from Australia and Indonesia for a new coal-fired power plant in the Van Phong
Special Economic Zone in Vietnam’s KhanhHoa province. It has been reported that Vietnam’s future supply of
electricity may not be adequate to meet the demands of the country’s rapid economic growth, so NYK expects these
fuel transportation contracts will help ensure a stable energy supply. In accordance with its new medium-term
management plan “Staying Ahead 2022 with Digitalization and Green” announced last year, the NYK Group is
meticulously controlling its exposure to market conditions by maintaining and expanding long-term contracts in the
dry bulk division. NYK will continue its effort to contribute to reliable energy supplies through safe transportation
and the expansion of business that generates stable revenue and is resistant to volatile market conditions.
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NYK (Japan) Enters into Capital and Business Tie-up for
Laser Technology
38
NYK has entered into a capital and business tie-up with Toyokoh Inc. to develop business that will be able to make use of
Toyokoh’s epoch-making CoolLaser® technology within the maritime field for improved maintenance. Equipment at
terminals and steel used on a ship’s deck are susceptible to rust due to the harsh outdoor ocean environment, which can
lead to corrosion arising from severe salinity, temperatures, humidity, and ultraviolet rays, all exacerbated by scratches
resulting from wear from cargo loading, etc. During voyages, crew members usually remove rust with power tools and
then repaint. But a tremendous amount of repetitive work is required, and the repair does not remain in good condition for
long. In August 2018, NYK signed a memorandum of understanding with Toyokoh to jointly examine the development of
a corrosion-prevention business, and technical experiments conducted afterward have confirmed the benefits of reducing
the on-deck maintenance workload of crew members, extending the lives of ships and equipment (thus reducing lifecycle
costs), and reducing environmental loads during dry-dock. NYK will seek to use its expertise and accumulated data to
introduce the CoolLaser® technology into the maritime field with the aim to realize and commercialize more advanced
maintenance methods making use of ICT and automation in the future.
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Woolworths And Qantas (AUS) Frequent Flyer Deliver Even More Value
with Partnership Refresh
39
Woolworths Rewards and Qantas Frequent Flyer have revamped their decade long partnership to make the tie-up simpler, faster
and more rewarding for millions of members. The conversion rate from Woolworths Rewards to Qantas Frequent Flyer points
will increase by close to 15 percent. It means 2,000 Woolworths Rewards Points will now convert to 1,000 Qantas Points, up from
870 points. Woolworths Rewards members will also benefit from faster access to their Qantas Points, with conversions to be
processed automatically when members hit 2,000 Woolworths Points rather than once every three months. Customers can earn
Woolworths Rewards Points at Woolworths, BIG W, BWS and participating Caltex and Caltex Woolworths co-branded fuel
outlets.Woolworths and Qantas are also making it easier for customers to opt-in to points conversion. For the first time, Qantas
customers can link their accounts and sign up for Woolworths Rewards on the Qantas website. Woolworths Rewards has also
introduced a simplified two-click process for Qantas conversions on its website.Woolworths Rewards members who do not wish
to opt-in to Qantas Points conversion will continue to save $10 on their next eligible shop at Woolworths, BWS, BIG W and
participating Caltex and Caltex Woolworths co-branded fuel outlets each time their balance hits 2,000 points. They also have the
option to bank their Woolworths Rewards savings for Christmas.
https://www.qantasnewsroom.com.au/media-releases/woolworths-and-qantas-frequent-flyer-deliver-even-more-value-with-partnership-refresh/
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Miscellaneous Updates

Miscellaneous Updates
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JetBlue (USA) Introduces the Largest Electric Ground Service Equipment (eGSE) Fleet at New York’s
JFK International Airport, Cutting Four Million Pounds of Greenhouse Gas Emissions per Year
40
JetBlue, New York’s Hometown Airline®, announced that the airline is converting its fleet of baggage tractors and
belt loaders – the largest part of its ground service equipment fleet at New York’s JFK International Airport – to
electric powered. With support from the Port Authority of New York and New Jersey and the New York Power
Authority (NYPA), JetBlue is rolling out the largest fleet of electric ground service equipment (eGSE) of any airline
at JFK.JetBlue is constantly looking for more efficient technologies and sustainable fuel options. Electric bag tugs
and belt loaders will replace the previous vehicles which were powered by gasoline. The new eGSE equipment will
help reduce noise, improve energy efficiency and lessen JetBlue’s environmental footprint.JetBlue purchased and
wholly owns the vehicles. Immediate gains from this conversion include zero tailpipe emissions which will reduce
carbon monoxide, ozone precursors and particulate matter. The electric equipment brings additional safety features
including a new aircraft detection system to reduce aircraft damage. With this conversion more than 40% of
JetBlue’s motorized vehicles at JFK are now electric.
http://blueir.investproductions.com/investor-relations/press-releases/2019/09-26-2019-170227350
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