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This document discusses how social business collaboration (SBC) impacts the working environment, company culture, and client experience. It provides an agenda covering the definition of SBC, principles for implementing SBC, examples of successes and failures with SBC, how SBC can improve employee engagement and problem solving, ways that SBC can add value to a company, and recommendations for adopting SBC practices.
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- 1. Social Business Impacton Working Environment, Company Culture and Client Experience Shane Gould Yvonne Meng Inga Vaitukaityte Kristina Grybaite
- 2. Agenda • Social BusinessCollaboration (SBC) • Guiding principles for SBC • Success and failures of SBC • Employee engagement in SBC • Problem solving utilizing SBC • How SBC can add value • Recommendations
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- 6. Failure to adoptSocial Business
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- 10. How SBC canadd value
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Editor's Notes
- #4 This is an example of SBC framework/model – it would be great to develop our own! Good way to introduce SBC eliminating text on the slides
- #5 An example of how we could present the guiding principles of SBC according our research – less words and more visuals!
- #6 4 examples of success/1 example of failure + learning points: layout is not prescriptive but it would be good to fit all 4 in the same page within 4 different quadrants – key is to highlight learning points/opportunities
- #7 Just kidding