1) IBM's real-time personalization platform allows marketers to deliver highly personalized experiences across customer touchpoints in real-time by determining the best message for each interaction based on a customer's history and current context.
2) The platform uses event-based personalization to uncover opportunities through customer behavioral patterns and events, and further optimize message relevance through offer orchestration across channels.
3) Additional capabilities include optimizing recommendations to drive cross-sell and upsell opportunities, content recommendations, and contact optimization, as well as digital messaging tools to execute advanced multi-channel campaigns.
52. Best Buy
Best Buy uses IBM Omni Channel Marketing to enable marketers to increase the number of campaigns while
simultaneously employing contextual marketing through more targeted, personalized offers. Learn more
20%
Increase
in
operating
profit
2x
New Reward-Zone
memberships in
three months 82%
Reduction in
cycle time for
campaigns
53. ING Bank
Dutch bank ING has transformed its marketing effectiveness over five years through a focus on personalization and
use of IBM Marketing Solutions to determine, prioritize, and deliver next-best actions to customers across multiple
marketing channels. Marketers using this program has increased response rates while decreasing marketing costs.
Learn More
17week reduction in
campaign cycle
times 3x
increase in
customer
responses 35%
Reduction in
overall marketing
costs
54. Octagon Insurance
Octagon, an early-stage European insurance company used IBM Marketing Solutions to enable the online marketing
team to review replays of specific user sessions and quickly uncover why customers were dropping out of the online
application process. Learn More
22%
increase in
conversion
rates 40% reduction in
validation errors 330%overall ROI