Isabel Quintana has over 10 years of experience as a paralegal and administrative analyst. She is bilingual in English and Spanish and has worked for both private law firms and municipal governments. Her experience includes handling litigation support, discovery, research, subpoenas, small claims, and administrative hearings. She has a Master's degree in Organizational Leadership and is an active member of several professional associations.

1. ISABEL A. QUINTANA
11902 Elkwood Street, North Hollywood, CA 91605
Email: izzieq40@gmail.com
LinkedIn Profile: http://www.linkedin.com/in/isabelquintana/ Cell: (818) 515-4250
Qualifications: Bilingual and fluent in English and Spanish; Type 90 WPM; Proficient in Microsoft Word, WordPerfect,
Westlaw, Abacus and Outlook, Internet Research; working knowledge of PowerPoint, Excel and FileMaker.
PROFESSIONAL EXPERIENCE
PARALEGAL
Thompson and Vella April 2014 – Present
Staff Counsel for Alliance United Insurance, a part of Kemper Corporation, Chatsworth, CA
● LITIGATION – Handle the preparation of all discovery responses for four attorneys, including the preparation
of Motions to Compel and responding to meet and confer letters; assist attorneys with trial preparation
● SMALL CLAIMS - Assist with various small claims issues; prepare letters to the court; appear in Small Claims
cases as necessary
● SUBPOENAS - Act as the Custodian of Records for the company; review all subpoenas served on the claims
department for compliance; request and review records for privilege in preparation for production; liaison with the
copy services and Alliance United in connection with all subpoena issues; streamlined the subpoena handling
process which has resulted in a quicker and smoother turn around.
● CLIENT CONTACT - Translate at all client meetings with Spanish speaking clients including initial
meeting, deposition preparation, trial preparation, gathering of information needed for discovery responses
resulting in a cost savings to the company as no outside interpreter has been needed.
● COURT SEARCHES - Act as the point person for all court searches requested by adjusters including name
searches and document searches
● DOCUMENT CREATION- Created a directory of Spanish language documents including Spanish language
versions of all client letters and the client questionnaire resulting in more effective file handling and client contact
ADMINISTRATIVE ANALYST/PARALEGAL
City ofGlendale - City Attorney’s Office - Glendale,CA May 2002 – February 2012
● LITIGATION – Propounded and responded to discovery requests, summarized a variety of documents including
discovery responses,deposition/trial transcripts, and medical records; experience in trial preparation includes trial
documents, trial notebooks and coordination of witnesses; conducted legal research with proficiency in Westlaw
and general internet searches
● CLAIMS FOR DAMAGES/SMALL CLAIMS - Managed all aspects of Claims for Damages including
review, analysis and investigation, correspondence, communication with all pertinent parties, preparation of
closed session memorandum to city council, preparation of Claims Decisions and settlement recommendations;
appeared in Small Claims Court as the City’s authorized representative; maintained a winning trial record
resulting in substantial costs savings to the City of Glendale
● SUBROGATION MATTERS – Managed subrogation matters involving Workers’ Compensation cases
including reviewing new files, obtaining/preparing all necessary documents,assisting with settlement
negotiations, which resulted in a substantial recouping of costs and fees on behalf of the City of Glendale
● RESTITUTION MATTERS – Managed the resolution of restitution matters involving damage to city property
resulting in substantial reimbursement of funds to the City of Glendale. Reviewed requests for restitution,
contacted all pertinent parties, prepared all necessary documentation, maintained electronic logs of matters
● PARKING CITATIONS – Solely managed and handled all parking citation administrative appeals, including
the review and preparation of all pertinent documents, acted as the liaison with the police department and citizens
regarding parking citation issues, presided at Parking Citation Hearings as an Administrative Hearing Officer,
appeared in court at appeal hearings, researched and analyzed local and state codes in relation to parking citation
issues, made independent determinations relating to all issues arising from parking citation administrative appeals
CODE ENFORCEMENT – Handled all aspects of matters related to violations of the Glendale Municipal Code
regarding expired dog licenses and complaints of nuisance barking, including preparation of necessary
documents, communication with pertinent parties, served as the mediator at office hearings and rendered
independent decisions based on evidence and testimony
● SUBPOENAS - Reviewed subpoenas served on the City to determine compliance with California law

2. EDUCATION
Master ofArts Degree - Organizational Leadership December 2008
Woodbury University Burbank, CA
Delta Mu Delta (International Business Honor Society)
Bachelor ofScience Degree - Paralegal Studies August 1999
University of La Verne LaVerne,CA
Departmental Honors, Dean’s List, 1999 Academic Achievement Award
CERTIFICATIONS
Notary Public for the State ofCalifornia
Term of Commission – September 19, 2015 to September 18, 2019
AFFILIATIONS
Los AngelesParalegal Association
Voting Member (2003-2012)
Member of Annual Conference Planning Committee (2003 and 2004)
National Federation ofParalegal Associations
Member - Sacramento Valley ParalegalAssociation (2011-2012)
Membership Growth Coordinator 2003-2007
Member of the Roles and Responsibilities Committee (2006-2007)
Member - Ad Hoc Committee Re: APracticing Paralegal@ Definition (2007-2008)
Region I Representative of the Strategic Plan Committee (2005-2009)
Region I Representative of the Marketing Committee (2007-2009)
Region I Representative of the Legislative Committee (2007-2009)
Military Legalman Community Service Project (2005-2009)
Board Member - Vice President and Director of Marketing (2009-2011)
Los AngelesCounty Bar Association – Associate Member (2002-2011)
National BusinessInstitution - Institute for Paralegal Education Division
Member of Paralegal Education Review Committee
University ofLa Verne - Legal Studies Program – Member of Advisory Board (term ended 2012)
National Notary Association – Member (2010-2012)
ACCOMPLISHMENTS
Public Counsel
2007 Certificate of Appreciation - Adoption Saturday Program
2004 Volunteer of the Year Award (Community Development Project)
Legal Assistant Today Magazine
2007 Spotlighted in Pro Bono Article
Navy Legalman Association
2007 Certificate of Appreciation for participation in the Military ParalegalCommunity Service Project
Paralegal Gateway
2008 Featured in ParalegalSuperstar Calendar
Los AngelesParalegal Association
2008 Contributed article for the monthly newsletter column “A Day In The Life of a Paralegal”
University ofLa Verne
2007 Guest Speaker - Paralegal Program Lecture Course
2008 Keynote Speaker - ParalegalStudent Association’s Breakfast Event
El Camino College - Student Paralegal Association
2011 Speaker at Monthly Paralegal Meeting