3. Making your clients feel Valued, Wanted, and Loved! Face to Face Meetings Respond Promptly Be Friendly and Approachable Defined Customer Service Policies Attention to Detail Anticipate your clients needs Honor your Promises Client Satisfaction
4. On line Reputation Community Involvement Gossip Referrals Internal Behavior Others: Reputation Management
7. Bad Data or Lack of Data File Layout/Changes No Documentation Responding to Requests Remittance and Recalls Frequent Disputes Others: Issues With Clients
8. Surveys Web site Social Media Books: The Little Big Things Getting Naked Others: Resources
9. A leader's job is to look into the future and see the organization, not as it is, but as it should be.~ Jack Welch