Some of the best work you'll ever do is stuff you truly hope no one ever uses. By balancing empathy with self-care, we can design information and services to help people through their darkest times without breaking ourselves.

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WASHINGTON, DC

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DESIGNING FOR YOUR
USERS’ @#*$-IEST
EXPERIENCES

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4 THINGS
YOU NEED
TO KNOW
01
I WILL SAY “CRAP” & “CRAPPY” A LOT
02
YES, THERE ARE CITATIONS AT THE BACK
OF THE DECK
03
SPOILER ALERT: THIS IS US SEASON
FINALE
04
CHOCOLATE IS FOR PEOPLE IN THE FRONT
ROWS

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BE PROUD OF YOUR WORK

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WHAT WE
HELP
PEOPLE DO
01
FIND SOMETHING THEY WANT
02
FIND SOMETHING THEY NEED
02
UNDERSTAND SOMETHING

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#stress

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Yerkes-Dodson Law

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flexible, cognitive learning
rigid, habit-like behavior

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Sense of control

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HEADER OF
THIS PAGE
“We are completely
disconnected from information.
We do not have a radio...
Not having information is
demoralizing and disorienting.
My [off-island friends] have been
texting me every scrap of USVI
news they see in the media and it
has been a lifeline for me. I'll get
no service for hours and then a
rush of texts come through with
info like a breath of fresh air.”
- Laura Dixon Strickling

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HELP THE HELPERS

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TITLE FOR AN IMAGE BELOW

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us

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YOU ARE
ONE OF THE
HELPERS

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COMPASSION FATIGUE
&
VICARIOUS TRAUMA

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SELF CARECORPORATE CARE

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“I do still experience deep-
seated coldness and my ears
feel congested &
I feel flu-like.”

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“No.”

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We can improve
task performance &
increase cognition.

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We can legitimately
help people in need.

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We can make the crappiest
experiences better.

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We can use
IA for good.

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CHOCOLATE
IS FOR EVERYBODY

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THANK YOU.
QUESTIONS?
PLEASE CONTACT:
WENDY A F G STENGEL
WENDY.STENGEL@GMAIL.COM | @WENDYWOOWHO

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READING LIST
BRAIN STUFF
• Alexander, Patricia A., and Lauren M. Singer. "The Enduring Power of Print for Learning in a DigitalWorld." The Conversation: In-depth
Analysis, Research, News and Ideas from Leading Academics andResearchers. The Conversation, 03 Oct. 2017. Web. 22 Oct. 2017.
• Internal locus of control psychology (n.d.). In The World Counts. Retrieved February 23, 2018, from
http://www.theworldcounts.com/life/potentials/internal-locus-of-control-psychology
• Long, M., Wood, C., Littleton, K., Passenger, T., & Sheehy, K. (2010). The Psychology of Education. N.p.: Routledge. Retrieved from
https://books.google.com
• Vogel, S., & Schwabe, L. (2016). Learning and memory under stress: implications for the classroom. Nature.
doi:doi:10.1038/npjscilearn.2016.11

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READING LIST
EMPATHY STUFF
• Figley, C. R. (n.d.). Compassion fatigue. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018,
from http://www.giftfromwithin.org/html/What-is-Compassion-Fatigue-Dr-Charles-Figley.html
• Helping the helpers. (n.d.). In Health and Human Rights Info. Retrieved February 23, 2018, from
http://www.hhri.org/thematic/helping_helpers.html
• Ochberg, F. (n.d.). When helping hurts. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018,
from http://www.giftfromwithin.org/pdf/helping.pdf
• Guidelines for the prevention and management of vicarious trauma among researchers of sexual and intimate partner violence. (2015).
Sexual Violence Research Initiative. Pretoria: South Africa.

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PHOTO CREDITS
IN SLIDE ORDER
• Giza Pyramids, Tim Moffatt, www.flickr.com/photos/23510510@N03/37602169961, Attribution 2.0 Generic (CC BY 2.0)
• Yerkes-Dodson Law curve, Long, M., Wood, C., Littleton, K., Passenger, T., & Sheehy, K. (2010). The Psychology of Education. N.p.:
Routledge. Retrieved from https://books.google.com
• This Is Us; copyright NBC.
• Lafayette Schoolhouse Fire Escape Slide, Photo by Marcus Larson, Copyright Yamhill Valley News-Register
• 滅人器軍隊 https://www.flickr.com/photos/adikos/4424766192, Attribution 2.0 Generic (CC BY 2.0)
• Kidde Kitchen Fire Extinguisher product manual
• Portrait To Use Fire Extinguisher Sign With Symbol NHEP-18198, Product Photo, ComplianceSigns.com
• Fire hydrant fire extinguisher use instructions logo stickers pvc stickers wall stickers luminous signs fire signs 1, Product photo,
SAZE/shangchen
• Tree branch through windshield, copyright Wendy A F G Stengel.
• Google Crisis Map, https://google.org/crisismap/us-wildfires
• Cemetery, Wales. Copyright Wendy A F G Stengel.
• Still from Glee; copyright Fox.

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PHOTO CREDITS
IN SLIDE ORDER
• Promotional image for Orange is the New Black, from Netflix
• “Waiting in the sun for 5 tense hours [for evacuation].”Photo courtesy of Laura Dixon Strickling for the purposes of a one-time
presentation at World IA Day 2018, along with video recordings of that presentation and posting of that video and/or the presentation
slide deck in its entirety. Ms. Strickling reserves all other rights to this photo.
• Long distance telephone switchboard, www.flickr.com/photos/boston_public_library/11237567826/, Attribution 2.0 Generic (CC BY 2.0)
• Silk & Goldman’s Ring Theory. Illustration by Wes Bausmith.
• Comic bubble talk,Copyright Wendy A F G Stengel
• Figley, C. R. (n.d.). Compassion fatigue. In Gift From Within - PTSD Resources for Survivors and Caregivers. Retrieved February 23, 2018,
from http://www.giftfromwithin.org/html/What-is-Compassion-Fatigue-Dr-Charles-Figley.html
• Comic bubble talk 2, Copyright Wendy A F G Stengel
• Guanyin’s Foot, Hsiang-te Temple, Taroko Gorge, Taiwan. Copyright Wendy A F G Stengel
• Pilgrims on the Camino de Santiago. Copyright Wendy A F G Stengel
• A cute break, featuring Sancho the Corgi. Copyright Wendy A F G Stengel
• Harry Truman, www.flickr.com/photos/forestservicenw/21416990584, Public domain
• @ABarnardNYT