I am needing to do a Point Factor Job Evaluation for a IT Company whose main goals are customer service, response time and dependability. My compensable factors are: Skills (Education / knowledge, experience) Responsibilities ( responsive, degree of independent work/supervision) Efforts (dependability, customer service) Please help me come up with definitions for each of these compensable factors: Education / knowledge, experience, responsive, degree of independent work/supervision, dependability, customer service.