Global organizations implement best practices for travel risk management to fulfill their duty of care towards employees working abroad. These include providing 24/7 medical and security assistance as well as travel assistance to mobile employees. Management has access to real-time security intelligence through a global security portal. Pre-trip medical and security information is automatically sent to travelers and additional resources are accessible online. Security training through e-learning modules is also provided. Mobile technology applications give travelers access to country profiles, emergency functions and alerts. Companies utilize traveler tracking systems to have visibility of all global employees and provide automated risk messaging and intelligence.

1. Best Practices:
A Duty of Care
Road Map
GLOBAL TRAVEL
RISK MANAGEMENT

2. As a result, an employer’s ‘duty of care’ towards their staff has
become much more complex and this is especially true where
employees are working in remote or dangerous places, or in
areas where local medical facilities are substandard.
Employees working in less developed countries may find that
the support networks they usually depend on just don’t exist,
and they may feel vulnerable in countries where levels of
crime or terrorism are high and governments are volatile.
While ensuring employees’ health, safety and security when
working abroad is key to staff wellbeing and productivity, it
is also an issue for business continuity and protection of the
company’s brand and reputation.
Today’s global economy means
that increasing numbers of
employees are required to
travel extensively abroad,
often working for long periods
of time away from home in
unfamiliar environments.
Discover the to help keep
your global workforce safe
BEST PRACTICES
2

3. To help employers navigate the maze of Travel Risk Management options open
to them, we have put together a series of key ‘Best Practices’ identified through
our work with a range of clients, along with brief details of client solutions we
have developed in the areas of:
HX Global is the US arm of Healix International, a
global leader in international medical, security and
travel assistance services.
Working on behalf of multinational corporations,
governments, NGO’s and insurers, we are relied upon to
look after the welfare of millions of expatriates, business
travelers and local nationals living and working in every
country of the world, 24 hours a day.
Many of these people reside in the most remote,
challenging and hostile of environments. Last year,
we responded to over 450,000 requests for medical
assistance globally, managed over 35,000 acute
in-patient cases in over 160 countries, and
conducted over 2,200 aero-medical evacuations
from over 110 countries.
Medical
and Security
Assistance
Travel
Assistance
Global Security
Intelligence
Pre-Trip
Information
Security
Training /
e-Learning
Mobile
Technology
Risk Messaging /
Traveler
Tracking
Medical
Screening
Infectious
Disease
Planning
Medical Staffing
and Emergency
Response
Planning
3

4. 4
Medical &
Security Assistance
By providing access, employers are investing
in human capital management, protection of
the brand and reputation, and limitation of
corporate liability.
Services are utilized on a global basis to meet
health and safety compliance standards and
reduce duty of care exposure.
Employers have robust and tested business
continuity directives throughout their
global operations.
Mobile employees are provided with 24/7 access to medical and
security resources.
Assistance / repatriation of minor children
24/7 access to doctors
Prescription / medication replacement
Outpatient and inpatient referrals
Transportation assistance for outpatient visits
Dedicated 24/7 helpline to our Operations Center
Medical and security evacuations
Repatriations
Repatriation of mortal remains
Medical monitoring case management
Spouse / loved one travel assistance
HX Global Solution: Access to our 24/7 Operations Center ensures employees
have a direct line to doctors, nurses and security professionals in a crisis, as well
as a trusted source of global support and advice. Services include:
BEST PRACTICE

5. 5
BEST PRACTICE
Employers can ensure that minor situations
are quickly dealt with and don’t impede a
traveler’s success.
Services provided on a global basis to deliver
duty of care.
Mobile employees are provided with
24/7 access to travel assistance.
Travel and visa advice
Embassy referral and visa assistance
Lost tickets and baggage assistance
Lost passports assistance
Emergency document delivery
Lost wallet and credit card support
Emergency cash advance
Legal referrals
Emergency message relay
Emergency travel service
Airport / port assistance
Arrangement of interpreters
Emergency hotel arrangement and bill settlement.
HX Global Solution: From helping
replace lost documents to providing
assistance with interpreters and
relaying emergency messages, our
24/7 dedicated travel assistance teams
provide a valuable helping hand at times
of difficulty when employees and their
dependants are away from home in
unfamiliar surroundings, including:
Travel
Assistance

6. 6
HX Global Solution: Valuable online resources and support services, helping
Security Departments to effectively manage the security risks facing their global
workforces, including:
Global Security
Intelligence
A global security intelligence portal providing
up-to-date:
• Threat reports
• Threat map
• Evacuation levels
• Global incidents
• Notifications and alerts
• Evacuation reports
24/7 hotline to security professionals
Advisory services to help manage destabilizing
security environments
Referrals to vetted providers.
24/7 access to highly experienced
security professionals.
Management has access to actionable, real-time security intelligence.
BEST PRACTICE
Travel security stakeholders have instant
access to relevant information.
Threat and evacuation reports are
readily available.

7. 7
BEST PRACTICE
Employers mitigate risk by providing relevant
information before travel.
Employers maintain productivity
and efficiencies.
Global organizations provide proactive, relevant medical and security
information to their travelers and expatriates before they leave their home
country with ‘pre-trip advisories’ automatically provided to employees on
booking their travel and additional information readily accessible via links to
a customized travel website.
Pre-Trip
Information
HX Global Solution: Comprehensive medical and security information is made
available to employees via access to:
Our Travel Oracle Communications
Portal, providing:
• Medical information for every country
• A vaccination management tool
• Emergency documents storage
• Personal medical records storage
• Country guides
• Travel alerts
• Risk ratings watch
• Travel tips
Medical and security email alerts
Pandemic email alerts
A vaccination App

8. Personal security protocols
Preparation arrival
Travel health risks
Getting around your destination
Street crime robbery
Carjacking kidnapping
HX Global Solution: An award
winning series of security training
videos help ensure that travelers are
aware of safety measures they should
take while abroad. Modules cover:
Security Training /
e-Learning
Employers ensure travelers are appropriately
informed while capturing documented
evidence of training.
Global organizations provide travel security e-learning to their travelers and
expatriates as part of a certification process.
BEST PRACTICE
Testing at the end of each module captures
documented scores.
Completion can be used in a pre-trip
approval process.
8

9. Country Profiles
• Travel safety and security information for over
200 countries worldwide
• Country information including; passport /
visas, languages, currency, driving etc.
• Country specific recent incidents
Profile / Documents
• Key documents such as passport, insurance
and travel visas can be uploaded and stored
• Personal and medical details can be recorded
in a secured Profile Section
Pre-Trip Advice / Training
• Traveler safety e-learning course
• Comprehensive document library of advice
and check-lists.
Emergency ‘Mayday’ Function
• Nominated contacts are alerted to the
traveler’s whereabouts via email
• The HX Global Command Center is
automatically contacted
• Live tracking of the handset is enabled when
‘Mayday’ is activated
News and Alerts
• Travel alerts and news using location aware
push notifications
• Country watch list – news and alerts for
specific destinations
The time taken to locate employees during a
crisis is directly proportional to the outcome
of their health and safety.
Technology streamlines the locating of
employees in a crisis, minimizing human error
and enabling rapid response.
Instant access to intelligence via a mobile app
keeps travelers updated.
Companies utilize mobile technology to quickly locate individuals based on
a Mayday Call as well as utilizing other essential functionality.
BEST PRACTICE
HX Global Solution: Our Travel Oracle App provides expatriate employees and
business travelers with instant access to critical insight and support, both before
and during their overseas assignments. Features include:
Mobile
Technology
9

10. 10
BEST PRACTICE
By automating the collection of employee
and travel data, organizations have a complete
view of their people and operations in
real-time.
Intelligence is vetted, sourced, and
automatically pushed in real-time to travelers,
expats and VIPs or professional users within
the organization.
Companies utilize technology to locate and communicate with individuals
regardless of how travel is purchased.
Risk Messaging
Traveler Tracking
A fully integrated mass notification system
is used for communication with all
global employees.
A pre-trip approval process is implemented,
allowing for management oversight, training
and the provision of services such as
drivers, executive protection, medical and
security briefings, passport / visa checks and
vaccination discussions.

11. 11
Fully integrated with
• Concur Travel and Expense systems
• HX Global medical and security content
• All major airlines, hotels, Uber and Travel
Management Companies
Visibility of all employees, assets and Traveler
Tracking in one system
• Complete view of people and operations
in real-time
Automated threat / risk alerts and intelligence for
employees and travelers
• Dataset includes pre-trip briefs, alerts,
destination intelligence and a variety of
travel risk tools
Automated messaging ’check-in’
• Fully integrated mass notification system for
communication with all global employees
• Automated messaging application on demand
as required - manual, automated, crisis
• ‘Check-in’ feature that allows an employee
or traveler to ’check-in‘ at a particular location
24/7, showing up on the map within
the system
• The system registers their exact location and
any messages or notes.
HX Global Solution: A Risk Messaging and Traveler Tracking service which captures
all your employee locations and itinerary data in one place so you can see where
every traveler is, assess their risks and keep in contact with them until they reach
safety. Features include:

12. Many of the illnesses and health related
problems suffered by business travelers and
expatriates while overseas can be predicted
and prevented.
Screening ensures that employees and their
families are well prepared for overseas travel.
Program ensures that the ability of host-
country healthcare facilities to deal with
pre-existing conditions are well understood.
Prescription regimes are modified to ensure
they are viable and legal in the host country.
Appointments can be arranged with leading
physicians and specialists in the host country.
Workplaces can be modified to ensure
that occupational health issues are
managed appropriately.
On-going medical advice, support and
second opinion can be received throughout
the assignment.
Expatriates and their dependants, and business travelers, are medically
screened prior to overseas assignment and action taken to minimise any
identified health risks.
BEST PRACTICE
Company
Employee
Logs in to HX Global to
screen themselves and
dependants online
Confirmation
Submission Instant Automated
Assessment Clearance
Certificate
issued via
email to
employee
Issue
Identified
x
Assessment
Success
• General Information
• Medical Questions
• Occupational Health
Questions
• Geographical
Information
The screening process
Medical
Screening
12

13. Medical professionals then use this information to
provide advice and make recommendations, taking
into account:
The role being performed
The destination location and country specific risks
Length of assignment
The quality of local healthcare and availability of
medical facilities and medicines appropriate to
each traveler’s needs
Assessment of potential costs and complications
that could arise.
Screening includes:
Prescription regimes are checked as suitable and
legal for the destination of travel
The complexities of travel location, health issues
and environment are reviewed and any necessary
workplace modifications proposed
Intelligence is provided on the location of
appropriate health facilities and practitioners,
in country
Tailored emergency planning for appropriate
medical treatment paths for high risk employees
or dependants.
HX Global Solution:
Employees and their families access
our International Medical Screening
service online, or via telephone, and
are guided through a series of
questions by a highly sophisticated
medical analytics program that
assesses pre-existing conditions,
medical history and lifestyle factors.
HX Global Assessment
OH/HR Department
Notified
Further info
requested and
supplied from
employee
HX medical
staff discuss
issue with
employee
Clearance Certificate
issued via email to
employee
Material
Problem
OH/HR Department
Notified
x
Assessment
Success
Employer notified of health risk
and HX Global advise on steps to
be taken to minimize risk
from beginning to end
13

14. 14
BEST PRACTICE
Global employers have travel risk management policies and plans in place for
the purpose of business continuity, risk mitigation and readiness in a crisis.
Customized policies and plans to meet an
organization’s needs
Drills staged to engage and prepare stakeholders,
testing the operational feasibility, and testing the
human element(s) of the plan
Instant access to senior Public Health
practitioners who can advise on a broad range
of issues, including:
• pandemic policy development
• pandemic risk assessment
• situation specific pandemic / infectious
disease response
• ISO 22301 benchmarking against the business
continuity standard and audits
• real time advice on handling issues as
they develop
• advice on quarantining / building
management policies.
HX Global Solution: We use
our wealth of experience in this
area to help employers develop
and implement emergency
response plans relating to medical
emergencies globally, ensuring
they are fully prepared and able to
respond rapidly. Our services include:
An overarching travel risk management plan is
the first step, encompassing:
• Travel readiness and safety
• Trip approval processes
• Crisis readiness: pandemic, infectious
disease, natural disasters, etc.
Followed with localized, bolt on plans
as necessary.
Some employers not only offer, but are
beginning to mandate, employee online
training across the enterprise.
Infectious
Disease Planning

15. 15
BEST PRACTICE
Organizations have on-site medical support for major projects, sporting events
and remote sites.
Medically trained and licensed professionals at
any location for any event
Emergency response plans created for each and
every event, customized to the client’s needs
Ambulances on standby stationed outside
designated hotels
Local clinics
Dedicated phone numbers which can be
accessed through our mobile app with personal
tracking and ‘Mayday’ features.
Medical Staffing
Emergency Response Plans
During major events such as the FIFA World
Cup and the Olympics, organizations plan and
resource effectively in order to protect the
health, security and wellbeing of sponsor guests
and employees during the entire event.
Physicians, nurses and other medically trained
professionals are available to react instantly in
the event of a medical situation.
Where traffic due to large crowds can impede
the arrival of emergency response vehicles,
standby ambulances are available near
living quarters.
Hotel rooms are converted into clinics for easy
access for routine and emergency medical care.
Access to an emergency call center is available
in all languages required for the whole group.
Evacuation to centers of medical excellence
is available.
HX Global Solution: Experienced in providing medical staffing and emergency
response plans for major events such as the FIFA World Cup in Brazil and for
remote sites such as North Sea oil rigs, we are able to provide employers with a
comprehensive solution including provision of:

16. Global Travel Risk Management service from HX
Global ensures:
Fulfillment of Corporate Governance and
Duty of Care
Protection of human capital and
intellectual property
Reduced impact on business continuity when
incidents occur
Avoidance of litigation issues
Reduced risk of brand damage
Favored employer status amongst employees.
While we offer our clients the flexibility
to mix and match any of our services to
suit their own requirements, HX Global
can also deliver a complete, integrated,
robust and consistent travel risk
management program for travelers and
expatriates, helping employers to fulfill
their duty of care responsibilities toward
their global populations and helping
position them as an organization which
employs Best Practices.
UK
Healix International
Healix House
Esher Green
Esher
KT10 8AB
United Kingdom
T+44 (0)20 8481 7720
Australia
Healix International
Suite 10a,
30 Florence Street
Newstead, Brisbane
Queensland
Australia, 4006
T+61 (0)7 3164 9500
Hong Kong
Healix International
(Hong Kong) Limited
Suite 2302,
23/F Great Eagle Centre
23 Harbour Rd
Wanchai
Hong Kong
New Zealand
Healix International
Suite 8
40 Arrenway Drive
Rosedale
Auckland
New Zealand 0632
T+64 (0)9 477 5400
Spain
Healix Espana
C/Ciudad de Águilas,
1-1C 1B
28030
Madrid
T: +34 91 301 61 45
Singapore
Healix International
11 Collyer Quay
#10-17, The Arcade
Singapore
049317
T+65 9836 9002
Greece
Healix Greece
229, Syngrou Avenue
Nea Smirni – Attika
P.C 17123
Greece
T: +30 210 9373577
Kenya
Healix International
Eden Square
7th Floor Block
1, Chiromo Road
P.O Box 856 00606
Nairobi, Kenya
T+254 (0)717 610945
Head office:
HX Global, 1 International Plaza
Suite 550, Philadelphia
PA 19113, USA
Tel: +1 215 282 5150
E-mail: enquiries@hx-global.com
www.hx-global.com