I was asked to provide some insight into the development of a Travel Security Program for companies who were starting a program while I was working with Walmart. I knew the audience would have a broad spectrum of travel security program experience – from zero to fully staffed security professionals. I used a couple of survey questions, via RILA’s real-time conference polling tools, to gauge experience and risk tolerance. This helped me craft the dialogue based on the folks in the room and their level of engagement with travel security programs. At a minimum; some of you might find some of this useful – especially the resources at the end of the presentation.

2. Travel Risk Mitigation –
Program Development
Theo Miles
Senior Director
Walmart

3. Walmart Travel Program Overview
• The Walmart Global Travel Security program supports offices and stores in 36 countries
with business travel to over 86 countries that generate 20,000 annual international trips
by associates.
• We have a centralized dedicated team that is divided into geographical areas of
responsibility to monitor & assess travel security risk.
• Our regional security staff provides real-time insight and perspective on issues/events
that may impact travel.
• We determine security support for travelers based on the defined safety & security risks
of the location (destination and waypoints along the route).
• Our security risk is defined by using key resources from proprietary, open-source, and
purchased services.
• The Walmart Global Travel Security team has the ability to restrict travel to locations
where we feel the risk to associates is too high.

4. Poll: assessment of your travel security program
How would you rate your travel security program?
• None Exist
• Minimal
• Average
• Above Average
• Class Leading

5. Where to Start…?
• Level-set expectations with your leadership team - VUCA: volatility,
uncertainty, complexity, and ambiguity. Discuss Travel Security and
Extractions.
• Talk to your Legal Partners about Duty of Care –
…act in a prudent and cautious fashion to mitigate the risk of
foreseeable injury to those who travel (work) for us…
• Talk to your HR Partners about Risk & Insurance –
Coverage for travelers who become injured or ill. Coverage for
liability issues – auto accidents

6. Where do your people go…?
No Travel team? Use Survey Monkey (or similar service) and poll folks
on their international travel in a given year:
• What destinations are common?
• Where are they staying (hotels)
• Where are the challenges or security issues?
• What support do they feel they need?
• Etc.
Identify what Org drives the business deployment process and engage
them to understand new markets/countries that will open for your
company.

7. Poll: what level of risk is acceptable?
How risk tolerant is your company?
• We avoid increased risk consistently
• Slight risk adverse
• Moderate risk is acceptable
• Slight risk acceptance
• We accept increased risk consistently

8. Travel Support - Be the Business Partner
• Let the business decide on the location – focus on how they can be
supported to accomplish their mission.
• We don’t need to say “No.” We need to say – “This is the level of
support you will need…. and the associated cost for that support will
be ____ US dollars.”
• Explain to the business that the security plan for the traveler(s) to
and while at the location is risk mitigation and not risk elimination.

9. Travel Support – Partner & Define
How does the traveler communicate an issue when something goes wrong?
• Missed flight
• Security or life safety incident
• Security support for higher risk areas
• Etc.
Connect with HR to understand the medical support for associates who travel
outside of their home country.
• Medical coverage
• Medical extraction
• Emergency funds
• Etc.

10. Travel Support - Services
Security Services – internal support is not always an option. Using a
security and/or assessment service provider can dramatically increase
your ability to support the business.
• International SOS (iSOS)
• iJet
• Frontier MEDEX
• etc

11. Travel Support - Services
Risk Based Security Assessments & Risk Exposure – to provide
consistent, reliable, measured security risk based assessments you will
need to establish a process to define risk.
• Develop a risk assessment system or use one
• Free - Australia (Southeast Asia), UK (Africa, India, Hong Kong), Canada
(French speaking counties), Japan (Latin America - accept higher levels of
individual risk), Germany, France, & USA. Also, don’t forget the Consulates /
Embassy in the destination countries.
• Fee Based: CRG (iSOS), Frontier MEDEX, iJet, etc.

12. Where to get free Information - Links
Country Risk & Assessment Resources
Australian Country Risk Assessments: http://smartraveller.gov.au/
UK Foreign Travel Advice: https://www.gov.uk/foreign-travel-advice
Canada Travel Advice and Advisories: http://travel.gc.ca/travelling/advisories
France: http://www.diplomatie.gouv.fr/en/country-files/
USA State Department: https://travel.state.gov/content/passports/en/country.html
South Asia Terrorism Portal: http://www.satp.org/default.asp
Centers for Disease Control and Prevention: http://www.cdc.gov/
Transparency International: https://www.transparency.org/country/
The Economist Country Assessments (business): http://country.eiu.com/AllCountries.aspx
Euromoney Country Risk (structural): http://www.euromoneycountryrisk.com/Home/Return/Countries

13. Travel Risk Mitigation – Program Development

14. Travel Risk Mitigation – Program Development