1. Hurricane Preparedness
Brandon Edwards - AVP Business Continuity & Security

2. Educational Agenda
• Business Continuity & Brand Promise
– The Importance of Branding
• Hurricane “Phoenix”
• Hurricane Overview
– 2011 Season Review
– 2012 Season Forecast
• Tampa Bay Hurricane History
– Storm Surge Models
• Hurricane Katrina: Lessons Learned
• How is GTE Prepared?
– Plan Elements
– Closure & Evacuation
– Infrastructure
– Disaster Recovery Services
– City of Tampa
– Initiatives in Progress

3. Business Continuity & Brand Promise
Safety and
Soundness
Enterprise Risk

4. Hurricane Overview
Hurricane “season” runs June 1 to November 30
September is the most active month
Between 1950 – 2000
Average Season:
• 9.6 Named Storms
• 5.9 Hurricanes
• 2.3 Major Hurricanes

5. 2012 Season Forecast

6. Storm Surge Models

7. Marriott Waterside - Downtown Tampa
Host location for the
2012 Republican
National Convention

8. Tampa General Hospital - Davis Island

9. Hillsborough River - Downtown Tampa

10. Katrina: Lessons Learned
Cash is King
Critical staff may not be
available
Difficult to locate
missing personnel
Extended
communications
outages
Lack of transportation
Lack of access to
restricted areas
Lack of power/fuel for
generators
Extended
infrastructure outages
Lack of identification
for members
Contaminated currency
Extended mail service
interruptions

11. How is GTE Prepared?

12. Plan Elements
EMT will be updated on all tropical systems that may have
potential impact to GTE’s footprint
Sufficient time will be given to allow employees to return
home to gather loved ones and supplies before evacuating
Status updates will be provided via email, employee
hotline, internal/external websites and local media
Marketing will manage all member-facing and external
communications
Food, water and bedding for critical staff, loved ones and
pets are included as part of plan

13. # Location Phyiscal Address Zone County
201 Crystal River 5700 N Suncoast Blvd, Crystal River A Citrus
229 Hudson 6901 SR 52, Hudson A Pasco
225 Seminole 7691 Starkey Rd, Seminole B Pinellas
217 Downtown Tampa 702 N Franklin Street, Tampa C Hillsborough
221 South Clearwater 6003 126th Ave N, Clearwater C Pinellas
212 South Tampa 711 S Dale Mabry Hwy, Tampa D Hillsborough
233 Town N' Country 7563 W Waters Ave, Tampa D Hillsborough
203 Sarasota 3510 Fruitville Rd, Sarasota E Sarasota
200 Headquarters 711 E Henderson Ave, Tampa n/a Hillsborough
230 Brandon 101 E Bloomingdale Ave, Brandon n/a Hillsborough
226 Carrollwood 4802 Gunn Hwy, Tampa n/a Hillsborough
250 New Tampa 20761 Center Oak Dr, Tampa n/a Hillsborough
214 North Tampa 9389 N Florida Ave, Tampa n/a Hillsborough
219 Plant City 2201 James L. Redman Pkwy, Plant City n/a Hillsborough
240 Sefner 1209 W Dr MLK Jr Blvd, Sefner n/a Hillsborough
232 Temple Terrace 9380 N 56th St, Tampa n/a Hillsborough
231 Land O' Lakes 21827 SR 54, Lutz n/a Pasco
249 Trinity 10848 SR 54, New Port Richey n/a Pasco
202 North Clearwater 1756 N Belcher Rd, Clearwater n/a Pinellas
205 Palm Harbor 29492 US 19 N, Clearwater n/a Pinellas
206 St. Petersburg 4584 38th Ave N, St Petersburg n/a Pinellas
261 Midtown St. Petersburg 2190 18th Ave S, St Peterburg n/a Pinellas
204 Lakeland 1275 Oakbridge Pkwy, Lakeland n/a Polk
237 Ocala 3033 SW College Rd, Ocala n/a Marion
Closure & Evacuation

14. Infrastructure
Generators at Headquarters
and 13 Financial Centers
Network failover site
relocated to Jacksonville
Secondary failover installed
for VOIP phone system

15. Disaster Recovery Services
Power
Space
Technology
Connectivity

16. Annual
Hurricane
Refresher
Training
Emergency
Contact
“Wallet”
Cards
Internal/
External
Websites
(GTE Ready)
Mobile
Financial
Center
&
Emergency
Supplies for
CFCs and HQ
Disaster
Restoration
Service
Provider
Call Center
Back-up
Crisis
Communications
Enhancements
Initiatives in Progress

17. Questions?