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BUSINESS CONTINUITY
2014 Pre-Season Update
Philip Webb
AVPBusinessContinuityand Project
Management
Business Continuity & Brand Promise
2014 Hurricane Outlook
GTEs Preparedness
What have we Learned this Year
Updates
What’s Next
Agenda
Resilience
Recovery
Contingency
1
2
3
Three Key
Elements
Strategic Flywheel
SAFETY & SOUNDNESS
Robbery Fraud Intellectual
Theft
Terrorism
Hurricane Fire Flood Lightning
MANMADE
Natural
Robbery
Fraud
Intellectu
al Theft
Terrorism
Hurricane
Fire
Flood
Lightning
MANMADE
NATURAL
Colorado University
2014 Forecast:
1 Possible Major
Hurricane
3 Hurricanes
9 Tropical Storms
Hurricanes cause great devastation
• They afford more forewarning
• Greater preparation time
Hurricane watch
• Is issued 48 hours in advance
• Winds are in excess of 74 miles per hour
Hurricane warning
• Issued 36 hours before expected landfall
• 7 out of 22 GTE centers are located in an
evacuation zone
Business Unit Plans Continuity Teams
Mass Communication
Recovery and
Restoration
Contingency
Plan
Bernini and Campari
They have a plan but….
An electrical pole catches fire at our
headquarters
• Employees evacuate due to smoke in the
elevator shaft
• We lost our communication line to PSCU
• Our call center was unmanned
• Communication with evacuated staff was difficult
• A communication redundancy line
was installed for PSCU
• A redundant site for the call center
is being developed
• A mass communication system was
created
Fire Drill First Aid &
CPR Training
Cloud based
B.C. Plans
Internal Mass
Communication
• Call center redundancy
site
• Mobile Financial Center
Getting Prepared
…at least for this presentation
Business Continuity
& Brand Promise
Hurricane
Overview
Tampa Bay
Hurricane History
Hurricane Sandy:
Lessons Learned
How is GTE
Prepared?
• Unique mix of Competitive
Value, Exceptional Service,
and Complete Confidence
• Solutions and Delivery
Business Continuity & Brand Promise
Safety &
Soundness
Enterprise Risk
Engaged
Employees
The
Member
Experience
Engaged
Members
Markets &
Growth
Brand &
Community
Engagement
Strategic
Differentiators
Vision: Members always experience the best value
and service with complete confidence
Hurricane Overview
Hurricane “season” runs
June 1 to November 30
September is the most active month
Average Season:
 9.6 Named Storms
 5.9 Hurricanes
 2.3 Major Hurricanes
Stats between 1950 – 2000
2012 Was the year Hurricane Sandy struck the Northeast
The 10 Most Expensive
Hurricanes In US History
Name
Damage
(in $B)
Deaths Season Category
Katrina $125.0 1,833 2005 5
Sandy $68.0 286 2012 3
Ike $37.5 195 2008 4
Wilma $29.3 23 2005 5
Andrew $26.5 65 1992 5
Ivan $23.3 124 2004 5
Irene $16.6 56 2011 3
Charley $15.1 40 2004 4
Rita $12.0 62 2005 5
Frances $9.9 49 2004 4
2014 Hurricane Forecast
10
Named
Storms
5
Hurricanes
2
Intense
Hurricanes
(Cat 3 – 5)
Tampa After Hurricane
Jeanne: Bayshore &
Downtown Tampa, 2004
Tampa After Hurricane
Jeanne: Bayshore &
Downtown Tampa, 2004
Tampa After Hurricane
Jeanne: South Tampa, 2004
Tampa After Hurricane
Jeanne: South Tampa, 2004
Storm Surge Models
Host location for the
2012 Republican
National Convention
Marriott Waterside:
Downtown Tampa
Tampa General Hospital:
Davis Island
Hillsborough River:
Downtown Tampa
Sandy: Lessons Learned
Cash is King Critical staff may
not be available
Difficult to locate
missing personnel
Extended comm-
unications outages
Lack of
transportation
Lack of access to
restricted areas
Lack of power/
fuel for generators
Extended infra-
structure outages
Lack of identification
for members
Contaminated
currency
Extended mail
service interruptions
How is GTE Prepared?
Plan Elements
EMT will be updated on all tropical systems that may
have potential impact to GTE’s footprint
Sufficient time will be given to allow employees to return
home to gather loved ones and supplies before
evacuating
Status updates will be provided via email, employee
hotline, internal/external websites and local media
Marketing will manage all member-facing and external
communications
Food, water and bedding for critical staff, loved ones
and pets are included as part of plan
Closure & Evacuation
Infrastructure
Generators at Headquarters
and 13 Financial Centers
Network failover site
relocated to Jacksonville
Secondary failover installed
for VOIP phone system
Support Recovery Services
Power
Space
Technology
Connectivity
BELFOR FIRE | SMOKE | WATER | WIND
Disaster Restoration Services
It’s About Being Ready!
Annual Hurricane
Refresher Training
Emergency
Contact “Wallet”
Cards
Internal/ External
Websites (GTE
Ready)
Disaster
Restoration
Service Providers
Call Center Back-up Crisis
Communications Dell
AlertFind
Cloud Based
Plans
The Value of Partnership…
Information sharing
Emergency access
for critical staff at
“check points”
Enhanced security
for the HQ facility
First access to fuel
deliveries to power
emergency
generators
GTE FCU has a strategic partnership with the City of Tampa.
2014 pre season board presentation v4.0
2014 pre season board presentation v4.0

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2014 pre season board presentation v4.0