Discussion on the role of technology with respect to employee engagement. This presentation offers up the opinion that we rely too much on technology to carry the burden of engagement and if we are to impact engagement more "human" activities need to be supported and encouraged.

1. brought to you by:

2. 2013 Global Assessment
Trends Report - Engagement
one of
King’s College London -
of organizations say
Engagement
in 2013.2
Benefits Research 2013 -
cited Employee Engagement
as top issue shaping benefits.3
Humanize Employee Engagement 2
1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true
2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI
3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article
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4. 2010 global engagement score was
(down from 20091)
of employees are now
disengaged or under engaged2
Number of fully engaged employees
dropped to
North America sees
since
2008 3
Humanize Employee Engagement 4
1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf
2. http://www.prweb.com/releases/2011/10/prweb8866720.htm
3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt
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http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/
Access
to needed
resources, tools,
and support
An energizing environment
that promotes physical, emotional
and social well-being
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8. Engagement is a issue…
you have human in
your department
name…
Therefore…
it is
problem
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it really
your fault.
Unfortunately…
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…
HRIS…
Talent Management…
Rewards and Recognition
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I’m sorry Dave,
I'm afraid I can’t do that.
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16. People who use social networks like
Facebook or Linkedin are to
know their neighbors and to
provide them companionship.
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http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/
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"Took all my pills be dead soon bye bye
everyone."

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Some of those
people lived within
walking distance of
Simone.“
"Everyone just
carried on arguing
with each other on
Facebook like it
wasn't happening.
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19. A 2010 study found that
while nearly
report reading
posts from a close friend
that seemed like a cry for
emotional help…
to see the distressed friend.
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http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html
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20. The happiest
participants spent
and
than
the unhappiest
Happiest participants
had
and
1/3rd as much small talk
as the unhappiest
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http://www.sciencedaily.com/releases/2010/03/100304165902.htm
The happy life is
social and
conversationally
deep rather than
solitary and
superficial
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21. • Smoking 15
cigarettes a day
• Being an alcoholic
• Worse than not
exercising
• Twice as harmful
as obesity
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http://www.sciencedaily.com/releases/2010/07/100727174909.htm
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22. Social connections – friends,
family, neighbors or colleagues –
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http://www.sciencedaily.com/releases/2010/07/100727174909.htm
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… online tools help people communicate with one
another,
digital
relationships carry
misunderstandings &
cause confusion.
Students report that at
least
they are uncertain whether
the sender is joking or
serious.
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In the real world,
These are the cues
we use to gauge
whether someone is
listening to us,
agrees with us, is
attracted to us, or
wants us to shut up.

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When Animal Kingdom opened in Orlando the first visitors
complained that the real animals were not as "realistic" as the
animatronic creatures in other parts of Disneyworld.

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The need to find another human
being to share one’s life with has
always puzzled me.
Maybe because
I’m so interesting
all by myself.

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Technology
doesn’t
handle
variability
well.

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I was the
choice.
It calculated I had a
45% chance of survival,
Sarah only had 11%
chance. That was
somebody's baby.
A would
have known that.

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you are OK… They did not need to
ask permission from anybody to do so.”
Herb Kelleher, founder of Southwest Airlines
“Colleen [Barret] is primarily responsible for the
humanistic culture we have at Southwest… she
ascertained that
that would evolve in a given
station.
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Products
Manufacturing
Efficiency
Analytical
Services
Flows
Effectiveness
Cross-functional
Silos
Hierarchical
Individual
Isolation
Heuristic
Intrinsic
Social
Relationships
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Passive Activism
People no longer need to take to
the streets to protest. They can
do so within the comfort of their
homes. Is it good to have passive
activism or is it just
adding unnecessary noise and
mislabeling comfortable
complacency?
http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/
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Can we culture
through our programs…
And yet
of the culture?
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The simple truth is that
technology is still a poor
substitute for human interaction.
Google—the company where
Mayer grew up—believes that
people needs to be together for
maximum productivity.
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Franz Boas, founder of American anthropology,
maintained that the shared language of a
community is the most essential carrier of their
common culture.
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Oral communication unites people in
groups. Writing and reading are
solitary activities that throw the
psyche back on itself.
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As Aristotle explained,
“When the storytelling in a culture
goes bad the result is decadence.”
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“When data is
ubiquitously accessible,
than the ability to place
these facts in context and
Daniel Pink, A Whole New Mind
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Idle chatter can be the social glue from which
networks of trust and norms of reciprocity and
potential social capital can emerge.
Howard Rheingold
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The key to successful communicating is realizing that
communication is an opportunity to motivate and
inspire, and all communication emotional
connection to make an impact.
Bert Decker
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Creates psychological distance and
negative physical affects
Decreases communication clarity
Creates - relationships -Being there
and not being there
Removes context around information
reducing meaningful knowledge transfer
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47. 1. Those who can do…
2. Aesop, Andersen and
Grimm…
3. In Your Face…
4. Tech.2
5. Symbolize
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Aesop, Andersen, Suess and Grimm…

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“Ladies &
Gentlemen
serving
Ladies &
Gentlemen”

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Turnover
15%
Decrease

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Creates a “family
tree” for new
employees that
includes staff
photos and a
map of the office.
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http://www.theglobeandmail.com/report-on-
business/careers/career-advice/life-at-work/companies-
shift-strategies-to-retain-employees/article13368016/

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Shirley!
Shirley, Shirley bo Birley Bonana fanna
fo Firley Fee fy mo Mirley,
Shirley!

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•Retention among
frontline staff soared
from 3% to 67%
•The company had its 2
most profitable quarters
ever

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63. Training
Story Telling
Face 2 Face
Technology
Symbols
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http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295
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that
designs jobs, or work systems
or systems of employment or
democratic processes,
Don Tapscott
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• Decrease caring behaviors
• Decrease recognition flexibility
• Increase our use of it as a
substitute for reality
• Decrease your organization’s
ability to communicate clearly
• Reduce the impact on future
behaviors
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68. If an organization is nothing more than an
instrument or a machine, used to enrich
the owners or top managers of the
organization, then we would be justified to
show it
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http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf
If, however, you think of an organization as being
made up of the intersecting lives of human beings,
each with his or her own wants, needs, hopes,
desires, fears, and humanity…
a place where one can have a livelihood,
connect with a personal identity, and contribute to
one’s own growth and to society’s as well.
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A place with human
beings
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Paul Hebert
@IncentIntel
Paul.Hebert@Symbolist.com
www.symbolist.com

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