Managing resources in healthcare

2. Changes
Std. &/or OE Nature of change Details
HRM.1.a. Interpretation
modified.
Human resource planning shall be done in a
structured manner for all categories of staff keeping
in mind ….. technology. This is done with the
involvement of various stakeholders. It shall use
recognised methods for determining levels of
staffing to match the strategic and operational plan
of the organisation. Where appropriate, corrective
action is taken on variances found during the year
and should be incorporated in the subsequent plan.
National Accreditation Board for Hospitals and Healthcare
Providers

3. Changes
Std. &/or OE Nature of change Details
HRM.1.b. Interpretation
modified.
The staff should …. patients. Staffing norms for
nurses shall be as per published guidelines. A good
reference is WHO’s Workload Indicators of Staffing
Need (WISN) method. Whenever there … exists. This
includes support staff too.
HRM.1.c. New OE at
Achievement
level
The organisation has contingency plans to manage
long- and short-term workforce shortages, including
unplanned shortages.
National Accreditation Board for Hospitals and Healthcare
Providers

4. Changes
Std. &/or OE Nature of change Details
HRM.1.d. (old
HRM.1.c.)
OE &
interpretation
modified.
The job specification and job description are defined
for each category of staff. *
The content of each job …. doctor or a nurse, the
minimum qualification shall be an MBBS and GNM
degree respectively. The exception would be in
cases where exemption has been granted by
government/statutory body.
National Accreditation Board for Hospitals and Healthcare
Providers

5. Changes
Std. &/or OE Nature of change Details
HRM.1.e. (old
HRM.1.d.)
OE &
interpretation
modified.
The organisation performs a background check of
new staff.
The organisation can have a suitable methodology
to implement the same. This should be done either
before the person joins the organisation or within
one month of joining.
National Accreditation Board for Hospitals and Healthcare
Providers

6. Changes
Std. &/or OE Nature of change Details
HRM.1.f. New OE at
Commitment
level derived
from the
erstwhile
ROM.1.d.
Reporting relationships are defined for each
category of staff. *
The organisation could document this as the
organisation structure/chart, and this shall
document the hierarchy, line of control, along with
the functions at various levels. Organogram is
transparent and is disseminated to all stakeholders.
HRM.1.g. New OE at
Achievement
level.
Exit interviews are conducted and used as a tool to
improve human resource practices.
National Accreditation Board for Hospitals and Healthcare
Providers