This document summarizes a presentation about using a Service Hub software for contract manufacturers. It introduces the presenters, who are from a marketing agency and a contract manufacturing company. They discuss how the Service Hub software can be used to track engineering processes, shipping, customer surveys and feedback. The guest presenter then answers questions about how his company uses the HubSpot Service Hub platform for customer service and support.

1. Service Hub for Contract
Manufacturers:
Use Cases, Ideas, and How-tos
Today’s Presenters:

2. ● COO/Partner at protocol 80, Inc.
○ www.protocol80.com
○ An inbound marketing agency that creates
and implements inbound marketing
strategies for MFGs
● HUG Leader
○ Contract Manufacturing (East Coast)
● Outside of work…
○ Gravel Biking - Strava (Josh Curcio)
○ Hiking
○ Cooking
Me. AKA: Josh Curcio

3. SERVICE HUB

4. Leverage client feedback to evaluate and strategize.
Customize client experience based on feedback.
Automate customer service feedback for tracking,
evaluation, and improved service.
Create surveys for clients and track your net
promoter scores.
Report on client engagement, satisfaction, and
strategy effectiveness.
Service Hub
Customer service software with all the tools you
need to provide world class service thereby
efficiently, enrich customer relationships, and
delight customers as you scale.
Crafted, Not Cobbled
This means you can…

5. Service Hub
Crafted, Not Cobbled
Tickets
Conversations
With HubSpot's tickets tool, you can record,
organize, and track product warranty and
service requests.
Conversations is a messaging tool that
includes live chat, team email, chatbots,
and a Facebook Messenger integration.
Customer service software with all the tools you
need to provide world class service thereby
efficiently, enrich customer relationships, and
delight customers as you scale.

8. EXAMPLES

9. Track Engineering
Processes

10. Friction Monitoring

11. Shipping &
Communication

12. Other Use Cases
Tracking PO Status
Regular Customer Surveys
Customer Onboarding (Tooling, Setup, Prototyping)
Quarterly Customer Reviews
On-Time Delivery
JIT Job Tracking
Customer Chat
Knowledge Base
MORE!!

13. Plan
Build
Launch
Quick How-To
3
2
1
Adjust
4

14. Special Guest

15. ● Machine Reliability Specialist, Getman
○ www.getman.com
● More about Connor
○ Certified Maintenance and Reliability
Professional (CMRP)
○ Good at HubSpot
● Outside of work…
○ Also on Strava!
Guest. AKA: Connor Beck

20. Questions for Connor
How are you using HubSpot Service Hub?
What has changed since moving to the platform?
What are the challenges?
How difficult was it to onboard and adopt?
1
2
3
4
What is your FAVORITE HubSpot feature?
5

22. Get in touch!
Josh Curcio
joshc@protocol80.com
www.protocol80.com
Connor Beck
cbeck@getman.com
www.getman.com