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How to-fail-30th-oct-2012
The document discusses the misconceptions brands have about consumer engagement and relationships, emphasizing that most consumers are indifferent to brands. It argues that brands should not assume deep consumer relationships or widespread participation and notes that a significant portion of brand knowledge is held by a small group of buyers. Ultimately, the document encourages marketers to focus on creating content that addresses indifference rather than nurturing false engagement.
How to-fail-30th-oct-2012
- 1. HOW TO + (NOT) FAIL WIEDEN+KENNEDY AMSTERDAM
- 2.
- 3. WHY THERE IS NOAUDIENCE FOR WHAT WE MAKE
- 4. AND WHY THAT TRUTH WILL SET US FREE
- 5. SOME NUMBERS ONE AD NO CASE STUDIES AND SOME GOOD NEWS
- 6. THIS IS THE LANGUAGE OF MARKETING...
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- 13. IT’S THE LANGUAGE OF CONSUMERS GIVING A SHIT
- 14. ALL RHETORIC NO EVIDENCE
- 15. SO IF YOU WANTTO FAIL DO THIS...
- 16. ASSUME THAT PEOPLE CARE ABOUT BRANDS
- 17. ASSUME THAT PEOPLE WANT TO HAVE A RELATIONSHIP WITH YOUR BRAND
- 18. ASSUME THAT YOUR FANS ARE YOUR MOST VALUABLE CONSUMER
- 19. ASSUME THAT EVERYONE WANTS TO PARTICIPATE
- 20. ASSUME THAT PEOPLE WILLFIND YOUR CONTENT
- 21. ASSUME THAT DEPTH IS MORE IMPORTANT THAN BREADTH
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- 23. MOST PEOPLE DON’T CARE THAT MUCH ABOUT BRANDS
- 24. “Welcome to theDomestos Germ buster app. Play the germ buster game to destroy those ‘menacing nasties’ that lurk in your home and learn about the benefits of Domestos over thin bleach.”
- 25. MOST PEOPLE DON’T KNOWMUCH ABOUT THE BRAND THEY BUY
- 26. 50% OF ALL KNOWLEDGE ABOUT A BRAND IS HELD BY JUST 20% OF ITS BUYERS SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
- 27. 80% OF A BRAND’S BUYERS KNOW A LITTLE OR NOTHING ABOUT THAT BRAND SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
- 28. “ ALMOST EVERY APP BUILT FOR A BRAND ON FACEBOOK HAS PRACTICALLY NO USAGE... HEAVY, ‘IMMERSIVE’ EXPERIENCES ARE NOT HOW PEOPLE ENGAGE AND INTERACT WITH BRANDS... HEAVYWEIGHT EXPERIENCES WILL FAIL BECAUSE THEY DON’T MAP TO REAL LIFE.” PAUL ADAMS, GLOBAL HEAD OF BRAND DESIGN AT FACEBOOK
- 29. 0.5% PROPORTION OF FANS TALKING ABOUT A BRAND ON FACEBOOK SOURCE: KAREN NELSON-FIELD & JENNIFER TAYLOR, ‘FACEBOOK FANS: A FAN FOR LIFE?’, ADMAP, MAY 2012
- 30. PEOPLE DON’T HAVE ARELATIONSHIP WITH YOUR BRAND
- 31. THE VAST MAJORITY OF CONSUMERS HAVE MULTIPLE PARTNERS
- 32. 72% OF PEPSI DRINKERS ALSO DRINK COCA-COLA SOURCE: TNS IMPULSE PANEL (UK)
- 33. ‘YOUR CONSUMERS’ ARE JUST SOMEBODY ELSE’S CONSUMERS WHO OCCASIONALLY BUY YOU
- 34. HUMAN RELATIONSHIPS DEMAND MASSIVE PROCESSING POWER
- 35. 100 BILLION NEURONS WITHROUGHLY ONE MILLION BILLION CONNECTIONS EACH FIRING AT 10 TIMES PER SECOND
- 36. HUMAN RELATIONSHIPS INVOLVE BUILDING COMPLEX MENTAL MODELS
- 37. RELATIONSHIPS ARE A MATTER OF LIFEAND DEATH
- 38. PEOPLE WITH STRONG SOCIAL NETWORKS LIVE LONGER SOURCE: GILES, GLONEK, LUSZCZ, ANDREWS, ‘EFFECT OF SOCIAL NETWORKS ON 10 YEAR SURVIVAL IN VERY OLD AUSTRALIANS: THE AUSTRALIAN LONGITUDINAL STUDY OF AGING’, J EPIDEMIOL COMMUNITY HEALTH 2005;59:574-579
- 39. COMPARED WITH HUMAN RELATIONSHIPS BRAND RELATIONSHIPS ARE THIN
- 40. RELATIONSHIPS ARE FREE TRANSACTIONS ARE NOT
- 41. “MOST OF USGO THROUGH LIFE FINDING IT HARD ENOUGH TO HAVE GOOD RELATIONSHIPS WITH THE REAL PEOPLE IN OUR LIFE LET ALONE ALL THE BRANDS WE BUY.” BRUCE MCCOLL, GLOBAL CMO, MARS
- 42. WHAT’S LOVE GOT TO DO WITH IT?
- 43. YOUR FANS ARE NOT YOUR MOST VALUABLE CONSUMER
- 44. THIS IS 000’s of HHs buying FRUCTIS 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
- 45. THIS IS WHATIT NEEDS TO DO TO LOOK 000’s of HHs buying LIKE PANTENE 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
- 46. 000’s of HHsbuying 12300 9225 FANS 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
- 47. YOUR BRAND’S HEALTH DEPENDS ON LOTS OF PEOPLE WHO DON’T KNOW YOU WELL DON’T THINK OF YOU MUCH AND DON’T BUY YOU OFTEN IF AT ALL
- 48. THESE CONSUMERS GENERATE PUBLICITY NOT REVENUE
- 49. DISTINGUISH BETWEEN ACTORS AND THE THE AUDIENCE
- 50. MOST PEOPLE DON’T WANT TO PARTICIPATE
- 51. PASSIVE CONSUMPTION ISNOT DEAD
- 52. 6.4bn hrs. Aggregate consumption year to May 2011 182m hrs. Facebook, Twitter, and LinkedIn TV SOURCE: DELOITTE/BARB AND UKCOM/NIELSEN, UK
- 53. OF 200 BRANDS STUDIED ONLY ONE SHOWED A LEVEL OF ENGAGEMENT OVER 2% source: Karen Nelson-Field & Jennifer Taylor, ‘Facebook fans: A fan for life?’, Admap, May 2012
- 54. PEOPLE’S DIGITAL PARTICIPATION IS WITH EACH OTHER
- 55. 20% 60% 17% PASSIVE EASY INTENSE 44% INITIATION FRIENDS, FAMILY & PHOTOS TV, ENTERTAINMENT & LIFESTYLE SOURCE: BBC
- 56. JUST BECAUSE PEOPLE ARE PARTICIPATING WITH EACH OTHER DOESN’T MEAN THEY WILL PARTICIPATE WITH BRANDS
- 57. MASS REACTION MATTERSMORE THAN MASS PARTICIPATION
- 58. PEOPLE WILL NOT FIND YOUR CONTENT
- 59. 1 IN 1,000,000 ODDS OF A PERSON VIEWING YOUR CONTENT ON YOUTUBE SOURCE: WISTIA.COM
- 60. 0.9% AVERAGE CLICK THROUGH RATE SOURCE: ADVERTISING RESEARCH FOUNDATION
- 61. 4,875 PIECES OF CONTENT THE AVERAGE FACEBOOK USER RECEIVES EVERY DAY SOURCE: FACEBOOK
- 62. OVERLOOKED CONTENT SOURCE: YOUTUBE
- 63. UNTIL PUBLICIZED SOURCE: YOUTUBE
- 64. DEPTH IS NOT MORE IMPORTANT THAN BREADTH
- 65. BRANDS DEPEND ON BIG, BROAD POPULATIONS 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY
- 66. THE BIG DIFFERENCEBETWEEN BIG AND SMALL BRANDS IS NOT HOW MUCH LOYALTY THEY GET BUT HOW MANY PEOPLE BUY THEM
- 67. ‘ENGAGEMENT’ HASN’TREPLACED REACH
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- 69. MUCH OF WHATWE MAKE IS NOT VITAL BUT TRIVIAL
- 70. MUCH OF WHATWE MAKE IS NOT VITAL BUT INCIDENTAL
- 71. INCIDENTAL TO THIS:
- 90. ORDINARY AWFUL AWESOME EVERYDAY LIFE
- 91. THERE IS NO AUDIENCE FOR WHAT WE MAKE
- 92. OUR TASK IS NOT NURTURING ENTHUSIASM BUT OVERCOMING INDIFFERENCE
- 93. THIS SHOULD INSPIRE NOT DEPRESS US
- 94. FOR ALL CREATIVITY DEMANDS RESISTANCE
- 95. BE PART OF WHAT INTERESTS PEOPLE
- 96. GIVE MORE THAN YOU TAKE
- 97. TAKE A POSITION DON’T JUST HAVE ‘A POSITIONING’
- 98. + @mweigel martin.weigel.org martin.weigel@wk.com